Looking for forum customer support [moderator/admin]

[AB de Royse777]

https://imgur.com/a/7bgh5Pb
That's more than one months PM sent list from my account. I removed one of them because I do not want anyone to know about it. It's very personal between the user and me.

@ moderator/admin (Theymos/Cyrus), Please investigate the sent message. You have my permission.

Most of the message were 2 way communication between users and me in different subjects. Some of them were sent to invite them in any of my campaign which I noticed many campaign manager do. Treatment should be the same for me and others. I believe it's the same.

Hardly one or maximum two from the messages (apology if the number is more or less because I did not check the number of messages on the screenshots even who to sent them except the personal one), I sent to project ower/s asking them to fix any error on their ANN or any post, with that I offered them my service.

I have full respect to the moderation body of the forum, I believe banning me for past 7 days was not a mistake, they must have a very good reason for it. But with due respect I would like to know specifically which message was reported and resulted me to be banned from the forum. I would not mind if you PM me, in-fact please PM me with the information because I do not want others to see him bad.

I need to know the information because as a campaign manager I communicate with many members in the forum, on public or on private. I have my well wishers with haters. For my safety and to conduct my business safely, I need to know who don't stand along with me and need to be careful about them not sending PM again.

I also want to know is there any scoring system for banning like, x number of report to reach x points and the system automatically issue a certain days or months of ban to a user. (This can be answered public)

Cheers,

[shahzadafzal]

https://imgur.com/a/7bgh5Pb

I also want to know is there any scoring system for banning like, x number of report to reach x points and the system automatically issue a certain days or months of ban to a user. (This can be answered public)

Cheers,

Wow really... Was it autoban or some admin/mod manually did it?

Or is there something else which we are not aware yet like a specific rule which triggered this ban?

From images you only sent more or less 72 + 1  messages in around 2/3 months

January      26
December   30
November   16

Total  =       72 +1

And on top of that you got a negative trust for getting a PM ban, another wow.

[Helena Yu]

Although I'm not a moderator nor admin, but I think maybe it's because you're asking graphic designers to join your contest while you've quoted their name on your post.

I think they're aware with the contest but they just choose not to join it.

[tranthidung]

If nobody report you, no ban at all even if you send hundred PMs.

A ban if is used, only after one or some of receivers report you to forum moderators.

You sent over 100 PMs with the same format: clear unsolicited bulk PMs. 4 people reported it, making it unwanted & unsolicited bulk PMs = spam. Most others would've been banned much longer.

Same format, bulk PMs and some of receivers reported you I guess so.

[mprep]

While due to privacy concerns in regards to the PM reporters I'm going to have to be rather vague on the details, you were banned for sending one or more PMs to users, offering them to join one or more campaigns which you were involved in, which were then reported by multiple users as unsolicited. Other campaign managers have been banned for the same thing in the past.

As for thresholds, there are no hard ones besides it being reported by more than a single user (past reports of previous unsolicited PMs also count towards that number) and the usual ban for the first offense is 7 days (though if the unsolicited messages are of a non-commercial nature or there are other circumstances, the moderator might reduce it to 3-5 days). Really, the punishment is usually decided by each moderator on a case by case basis and as such I can only highlight the trends.

[AB de Royse777]

Wow really... Was it autoban or some admin/mod manually did it?

Or is there something else which we are not aware yet like a specific rule which triggered this ban?

From images you only sent more or less 72 + 1  messages in around 2/3 months

January      26
December   30
November   16

Total  =       72 +1

And on top of that you got a negative trust for getting a PM ban, another wow.

WOW! WOw! Wow! wow!
After scammed by the Bitlucy owner and then after having all these reputation crisis especially from some over jealous losers like Poker Player, JollyGood and backstabber users like efialts and some others - I don't get much excited anymore.

It's a place where only the loudest can survive. You keep your voice down, be polite, be gentle, be nice - they will destroy you.

While due to privacy concerns in regards to the PM reporters I'm going to have to be rather vague on the details, you were banned for sending one or more PMs to users, offering them to join one or more campaigns which you were involved in, which were then reported by multiple users as unsolicited. Other campaign managers have been banned for the same thing in the past.

Thank you. This will do. But if I would know who they were then that would help a lot.

I think with me other campaign managers would be benefited from it too, I know many who do the same. Managers like us when they are banned, it effects our business. Knowing the users who don't like receiving PMs will help us to avoid them. It will benefit the others who appreciate PM notification because not many of them are actively enable service page.

As for thresholds, there are no hard ones besides it being reported by more than a single user (past reports of previous unsolicited PMs also count towards that number) and the usual ban for the first offense is 7 days (though if the unsolicited messages are of a non-commercial nature or there are other circumstances, the moderator might reduce it to 3-5 days). Really, the punishment is usually decided by each moderator on a case by case basis and as such I can only highlight the trends.

Is there a time frame between two reports that count towards more than one report?
Since I already applied the ban, all previous report turned to zero now?
Appreciate you time.

[tranthidung]

But if I would know who they were then that would help a lot.

Moderators won't reveal that information to you or anyone. It can trigger personal conflicts and attacks, unnecessary.

Is there a time frame between two reports that count towards more than one report?

Applied ban for unsolicited PMs is handled manually, not automatic so reports will be considered by (both perhaps) dates you sent those PMs (that is more important) and dates of reports.

Since I already applied the ban, all previous report turned to zero now?

All past reports should be counted for your ban already but it won't clear your ban record. Next times, your ban will be longer, 14 days, 30 days and permanently. Ban duration can depends on each moderator.

First offence: 7 days
Second offence: 14 days
Third offence: 30 days
Fourth: Permanent ban

[AB de Royse777]

But if I would know who they were then that would help a lot.

Moderators won't reveal that information to you or anyone. It can trigger personal conflicts and attacks, unnecessary.

Is there a time frame between two reports that count towards more than one report?

Applied ban for unsolicited PMs is handled manually, not automatic so reports will be considered by (both perhaps) dates you sent those PMs (that is more important) and dates of reports.

Since I already applied the ban, all previous report turned to zero now?

All past reports should be counted for your ban already but it won't clear your ban record. Next times, your ban will be longer, 14 days, 30 days and permanently. Ban duration can depends on each moderator.

First offence: 7 days
Second offence: 14 days
Third offence: 30 days
Fourth: Permanent ban

You me and rest others know the basics. There are no need to quote them or refer them to visit there. I would explicitly like to get the information from the people who are directly involved in issuing ban and such things.

Thanks bud for your input.

[hilariousandco]

Thank you. This will do. But if I would know who they were then that would help a lot.

I think with me other campaign managers would be benefited from it too, I know many who do the same. Managers like us when they are banned, it effects our business. Knowing the users who don't like receiving PMs will help us to avoid them. It will benefit the others who appreciate PM notification because not many of them are actively enable service page.

As for thresholds, there are no hard ones besides it being reported by more than a single user (past reports of previous unsolicited PMs also count towards that number) and the usual ban for the first offense is 7 days (though if the unsolicited messages are of a non-commercial nature or there are other circumstances, the moderator might reduce it to 3-5 days). Really, the punishment is usually decided by each moderator on a case by case basis and as such I can only highlight the trends.

Is there a time frame between two reports that count towards more than one report?
Since I already applied the ban, all previous report turned to zero now?
Appreciate you time.

I didn't issue the ban but I seem to remember seeing at least a couple of people report your PMs. Sometimes I'll send a message out to the person who sends them warning them their posts have been reported so they need to chill but you need to be very careful who you PM and not really send unsolicited messages because it people don't appreciate them one or two reports is all it can take.

[mprep]

I think with me other campaign managers would be benefited from it too, I know many who do the same. Managers like us when they are banned, it effects our business. Knowing the users who don't like receiving PMs will help us to avoid them. It will benefit the others who appreciate PM notification because not many of them are actively enable service page.

I understand that but I can't. The privacy of the reporters is important and as such, I can't reveal as to who they were. In general, I'd suggest refraining from inviting users to participate in campaigns unless you are completely sure that they're fine with it.

Is there a time frame between two reports that count towards more than one report?
Since I already applied the ban, all previous report turned to zero now?
Appreciate you time.

If there are 2 reports made, one of an old PM (e.g. a year ago) and another recently (e.g. a day ago), that would count as 2 reports (if the old PM is really old (e.g. 5 years old), it might be counted as a half report or ignored altogether) albeit this may be the aforementioned circumstances that may reduce the ban duration. Some other moderators might only consider this as 1.5 (essentially waiting for another report to come in before a ban is issued). Again, it really depends on the moderator handling the situation. However, at least IMO if there are 2 reports, both of which are of old PMs, with one being reported back then and another one recently, it's probably gonna be counted as a single report.

And yes, once you've been banned, only reports of PMs you've sent after your ban will be counted towards a second (hopefully non-existant) ban.

[AB de Royse777]

I think with me other campaign managers would be benefited from it too, I know many who do the same. Managers like us when they are banned, it effects our business. Knowing the users who don't like receiving PMs will help us to avoid them. It will benefit the others who appreciate PM notification because not many of them are actively enable service page.

I understand that but I can't. The privacy of the reporters is important and as such, I can't reveal as to who they were. In general, I'd suggest refraining from inviting users to participate in campaigns unless you are completely sure that they're fine with it.

Is there a time frame between two reports that count towards more than one report?
Since I already applied the ban, all previous report turned to zero now?
Appreciate you time.

If there are 2 reports made, one of an old PM (e.g. a year ago) and another recently (e.g. a day ago), that would count as 2 reports (if the old PM is really old (e.g. 5 years old), it might be counted as a half report or ignored altogether) albeit this may be the aforementioned circumstances that may reduce the ban duration. Some other moderators might only consider this as 1.5 (essentially waiting for another report to come in before a ban is issued). Again, it really depends on the moderator handling the situation. However, at least IMO if there are 2 reports, both of which are of old PMs, with one being reported back then and another one recently, it's probably gonna be counted as a single report.

And yes, once you've been banned, only reports of PMs you've sent after your ban will be counted towards a second (hopefully non-existant) ban.

\
Thanks bud, it's more than the information I was expecting. Hopefully others will get benefited from it too. Lesson learned.

I'd suggest refraining from inviting users to participate in campaigns unless you are completely sure that they're fine with it.

That's what I will do to practice the safe side.

I will leave the topic open in case any discussions between any users but I am off from it.

Cheers,

Edit

I didn't issue the ban but I seem to remember seeing at least a couple of people report your PMs. Sometimes I'll send a message out to the person who sends them warning them their posts have been reported so they need to chill but you need to be very careful who you PM and not really send unsolicited messages because it people don't appreciate them one or two reports is all it can take.

Sorry missed your response. Appreciate your time.

[joker_josue]

@Royse777 hardly anyone will give information on who made the denouncements. What you have to do is be more careful in the PMs you send, in order to avoid them being too similar to each other.

That said, I think that a ban, especially users who have been on the forum for a long time, should not be evaluated in the same way.

A user with a long history of good reputation (generally speaking), can even commit a lapse, but this should not serve to simply be banned. It should be avoided that personal disagreements jeopardize the work done to build a good reputation here on the forum. Something that is not easy and takes a long time.

Therefore, evaluating a possible banning of a newbie should be different from a legendary one. It is not a question of being biased, but rather a more careful analysis of the situation. Banning cannot be based on a simple rule of two reports equals seven days. It should be analyzed on a case-by-case basis, especially with experienced users.


One question, before being banned is the user informed? If it isn't, it should. I think there should always be the opportunity for the user to defend himself.

Either way, I understand that sometimes this isn't easy, in such a huge forum with thousands of users. But, I think that in cases of banning, one should always analyze more carefully, especially with many years of forum.

[JeromeTash]

One question, before being banned is the user informed? If it isn't, it should. I think there should always be the opportunity for the user to defend himself.

I think hilariousandco said he would issue out a warning if you read up his response a few replies up. It just depends on the mod handling the issue. Some may warn you, others may not.

Either way, I understand that sometimes this isn't easy, in such a huge forum with thousands of users. But, I think that in cases of banning, one should always analyze more carefully, especially with many years of forum.

It was a temporary ban. It also acts as a warning, doesn't it?

OP just wanted to know what could have led to the ban.

[joker_josue]

I think hilariousandco said he would issue out a warning if you read up his response a few replies up. It just depends on the mod handling the issue. Some may warn you, others may not.

It was a temporary ban. It also acts as a warning, doesn't it?

OP just wanted to know what could have led to the ban.

Maybe for you or me, a temporary ban should be enough. But, for those who use the forum as a work tool, this should not be the case.

Any banning, mainly for experienced users with a good general reputation, should be evaluated more carefully, with greater analysis and possibility for the user to defend himself.

A user, just being informed that he will be banned, without being able to contest it, I think it's a bit radical. But this is just my view, nothing more.

[dimonstration]

I think hilariousandco said he would issue out a warning if you read up his response a few replies up. It just depends on the mod handling the issue. Some may warn you, others may not.

It was a temporary ban. It also acts as a warning, doesn't it?

OP just wanted to know what could have led to the ban.

Maybe for you or me, a temporary ban should be enough. But, for those who use the forum as a work tool, this should not be the case.

Any banning, mainly for experienced users with a good general reputation, should be evaluated more carefully, with greater analysis and possibility for the user to defend himself.

A user, just being informed that he will be banned, without being able to contest it, I think it's a bit radical. But this is just my view, nothing more.

Having a multiple report of PM is already sufficient to have a temporary ban as per the mods statement above. Mods Hilarious is just being nice for giving a warning message on some case like this but what was done is really sufficient for ban or else it will be lifted immediately if the decision is not right.

The OP and even the majority here doesn’t know about this rule. This is a lesson learned for the existing rules towards it which is a 2 PM report is sufficient for the temp ban.

 What kind of further evaluation needed if the user who submit the PM report really didn’t like the PM he received without his consent?

[joker_josue]

What kind of further evaluation needed if the user who submit the PM report really didn’t like the PM he received without his consent?

I also receive a lot of emails in my gmail that I didn't request, but I can't get in contact with Google saying to ban that person. 

I do not question the rules, they must exist for us to live in community. What I'm saying is that you shouldn't be intransient and everything should be the same for everyone. I'm not even saying that the OP did well or not. I'm not judging the OP's attitude or the moderator's attitude.

Just my opinion that in cases of bans, especially for experienced users, the situation should be dealt with in a more detailed and careful way, allowing that user to defend himself before making a decision.

[NeuroticFish]

I'd suggest refraining from inviting users to participate in campaigns unless you are completely sure that they're fine with it.

That's what I will do to practice the safe side.

With the risk of stating the obvious... you know that quite a number of members of the forum already use the existing notification bots.
So in many cases posting an invitation (of course, unless it's meant to be very private) directly in a post can already do the job with much less risks.
.. just my 2 sats...

[digaran]

Little bit confused about this rule, can't they just send an automated PM to the receiver and say that they could ignore PMs from other members and include a link to a page that explains how to do that? @mods, bosses* be nicer please like hillary aka andco.

@OP, why did you post "forum customer support"? this is not a service, you should know better. first lol.

*=second lol.

[DaveF]

If there are 2 reports made, one of an old PM (e.g. a year ago) and another recently (e.g. a day ago), that would count as 2 reports (if the old PM is really old (e.g. 5 years old), it might be counted as a half report or ignored altogether) albeit this may be the aforementioned circumstances that may reduce the ban duration. Some other moderators might only consider this as 1.5 (essentially waiting for another report to come in before a ban is issued). Again, it really depends on the moderator handling the situation. However, at least IMO if there are 2 reports, both of which are of old PMs, with one being reported back then and another one recently, it's probably gonna be counted as a single report.

And yes, once you've been banned, only reports of PMs you've sent after your ban will be counted towards a second (hopefully non-existant) ban.

Probably worthy of another topic but:

1) Is this something mods see automatically or do you have to look for?

2) How much checking is involved? I'm asking because I can see there being the potential for abuse if you want to get someone banned you could point a conversation in PMs a certain way. Would be difficult, but not impossible if the person trying to get someone else banned has a few alts.

-Dave

[tranthidung]

2) How much checking is involved? I'm asking because I can see there being the potential for abuse if you want to get someone banned you could point a conversation in PMs a certain way. Would be difficult, but not impossible if the person trying to get someone else banned has a few alts.

I guess logically, a user will be banned if he is the one who goes first with DMs to other members with kind of spam, scam, incentivized contents.

If you want attack someone and use 100 accounts to DM that one, it does not make any sense and the receiver won't be banned. You won't be banned because you're answering others.

Who goes first is most important if the procedure is solid.