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Author Topic: Is It good For The Casinos And The Accusers If ..  (Read 700 times)
Genemind
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January 12, 2023, 04:19:52 PM
 #21

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.

I'm not seeing any point on avoiding answering accusations here in Bitcointalk since everyone is open to post a scam accusation as long as there's a solid proof. This way casinos can even clear things up and claim their reputation as there are many members here who are active in online casinos. Bitcointalk is one of the best platform to make an announcement and find information about different platforms, cryptocurrency and event. So I think it will be bias if they will only choose platforms that are moderated and will only be one sided.
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January 12, 2023, 05:03:58 PM
 #22

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
Bitcointalk is a very reputable platform and has a lot to play on the growth and stability of a casino especially crypto accepted casinos.
If a player has an issue an and find it fit to being it to the forum knowing that the casino has an an thread over here, then I see no reason why the Casino should ignore answering the questions thrown at then if they are legit because they should be aware that the essence of an ANN thread is to answer to the needs of their players.

Sure casinos who take the forum for granted without any tangible reason if there would be any reason tangible, then such casino should be handled with caution.

 
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January 12, 2023, 05:14:33 PM
 #23

If casinos put out such disclaimer on such as not to respond to complaint of customers here it shows they want to distant themselves from the watching eyes of members here. But it is a choice for members who see such disclaimer to decide. However I understand also that whatsoever is the resolution they have outside this thread will be brought back here either through thread and if the resolution is not favourable to members here then scam accusation will be opened against them for members to know what is happening.

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January 12, 2023, 05:55:26 PM
 #24

If a casino is operating is this forum, then the casino has no choice than to answer to accusations by forum members to show their transparency and to help their platform grow,or else it will look as if there is something fishery in the casino refusal to answer to forum members on any accusation laid on them.

The ANN thread is there which serves as medium of communication of their representative with forum members on any arising issue. The forum has a good reputation and also wants anybody operating in the forum to be provably fair.

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January 12, 2023, 06:21:23 PM
Last edit: January 12, 2023, 06:57:09 PM by holydarkness
 #25

You bring this topic because of this? [TrustDice ANN] Cease of Engagement on Scam Accusation board

This is likely because of this: Trustdice.win , UPD: TRUSTDICE SCAM, 2138$ USDT confiscated. (SOLVED)

The case has been solved and the money has been given back.

It is unfair that Coinbox1 which is Trustdice representative on this forum is still tagged red by Pmalek and holydarkness. But if the reference is clicked on, it would be known that the case has been solved. But it supposed to have been changed to neutral or the tag to have be removed.

I still always think that as long as a betting site is active on this forum, there may still be cases like this and we will like Coinbox1and other gambling site representatives not to fed up as long as their gambling site remain trustworthy to be used by people. We know some situations can be very frustrating and depressing.

If you bother to read the entire case described throughout the thread, you'll see that your sentence I marked in italic is somewhat insubstantial, borderline misleading. I've even explained several times why the tag stays, and have been offering them option to remove the tag, which they didn't fulfill.

Now, if you said that their cease and desist letter was a reflection of what happened on the case you referred, again, if you've been reading the entire thread instead of just blurting things out, you'll see that the statement by Coinbox1 won't make sense in reflect to your "accusation", i.e. because me and Pmalek acted unfairly.

This is what they wrote, let's break it down statement per statement, specifically on paragraph 3 as that's where they wrote the reason behind their action:

Upon reviewing our past communications on this forum, we have decided to stop participating in any topic on this Scam Accusations board going forward.

If there is any complaint post in the future, please direct the complainant to this announcement. We will still be monitoring tickets on reputable arbitration sites e.g. AskGamblers and CasinoGuru to clear up the confusion.

The primary reason for this decision is the behavior of certain members of this board who, at least from our perspective, have repeatedly distorted our statements and made public threats in our previous communications. This kind of conversation they are fond of, and in general, their preferred ways of communication, is not something we should be involved in according to our code of conduct, and it is simply too much for our employees to bear emotionally. Just like most forum members, our employees are living people. Men, women, with family and kids. We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.

Best,
TrustDice Team

The primary reason for this decision is the behavior of certain members of this board who, at least from our perspective, have repeatedly distorted our statements and made public threats in our previous communications.

Neither me nor Pmalek distort their statements, you can read both of the thread carefully, I am pretty much sure we said and commented based on their previous statements, quoted in full. If any, they're the one who distort our statements, they systematically snipped our sentence to match their narratives while the whole sentence itself said a completely opposite meaning. I've broken it down here and here. I'll humbly asked you to spare some time reading the threads, and if that's too much of a time for you, then that two specific posts and tell me who twisted whose words?

This kind of conversation they are fond of, and in general, their preferred ways of communication, is not something we should be involved in according to our code of conduct, and it is simply too much for our employees to bear emotionally. Just like most forum members, our employees are living people. Men, women, with family and kids. We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.

The kind of conversation we're fond of, our preferred ways of communication, is by providing evidences to the public, to address everything with transparency and available for public's eyes. If that's not fitting to their code of conduct, then I question which kind of problem solving method is fitting to their code of conduct.

And about bearing it emotionally... I am not sure how exactly providing evidences of what someone said could burden one's emotion so greatly. In my country and my culture, it called being responsible of what I said and owning my actions. They banned someone for late betting and other reasons and when they're asked to prove it, they deemed it harming them emotionally? And that's just if we refer "them" as in the employees. If we broaden the scope and interpret their "them" as the Men, women, with family and kids, it's even more absurd.

It is employees' responsibility to choose if they want to leave their problem at the office or drag it out to their loved ones. Again, this is us asking them proof and the basis of their counter-accusation. If they said it harm them emotionally, would it too far fetched to say they're playing victim? Pretty much sure in every place in this near-round rock we called Earth if we accuse someone of something, we also have to provide the evidences.

If any, shouldn't it be me and Pmalek who feels victimized and left emotionally harmed by their actions? They distorted --and caught red handed doing so-- our statements, they lied to the public and smeared our reputation. If I and Pmalek could still continue on living without any emotional stress after such gross action while they had to go into their shell just because we asked them to provide proof of what they said, well....

Now, if we talk about the case itself, it is actually not solved, per se. They accused their user of multiple late betting (par. 3, line 2) and provide one example, proven to be wrong and asked, politely, several times to provide another example, and they basically goes, "Ok, you're right, our bad. Here's some extra fund to compensate our misdemeanor".

There's still no proof if the user is indeed cheated the system by multiple late bettings or the platform wrongly accused them. There's no clarification and they didn't own up to the accusation and statement they made to the user other than backing up and paying some compensation when they've exhausted all their possible way out.

I think that's all I want to say from my side, I'd really love to hear your feedback about this.

[...]
Members have different opinions on every situation maybe some members have grudges against the casino or one of his friends has bad experience playing at that casino hence the bad feedback.  

I am not. And I will never do such gross action of tagging someone without substantial proof to justify the tag just because I had a bad blood with them.

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.

If I may give my personal opinion, I'll say it's not a good practice. If a platform decided to stop addressing cases on this forum and prefer a platform which more discreeat and the final decision is made by one person, I think it's fair to ask whether they prefer the solution method because they're more comfortable with the reliable platform or they're too afraid to open their case to public where everyone can contribute to the case and they can't exactly control the outcome they wanted.

Just like what several other members have pointed out. True that arbitrary platform like AG and CG on some cases are somewhat... more capable because they'll require every statement to be backed by evidences, where the evidences are kept private for their eyes only. For some cases it is good, for example for the case of multi-acc, this forum couldn't verify the victim's credibility by asking them to provide KYC, while those platform could, thanks to their rules of secrecy.

But for some other cases, where the case Oshosondy mentioned ironically serves as a very excellent example, solving it through arbitrary platform where only one person assigned to review the case and became the ultimate judge and jury, is not convenient or fair.

Having several eyes to see and validate the evidences --as well as brought some evidences themselves, just like the referred case-- is a good way to solve problems as unbiased as possible.



Edit: I just scrolled past coinbox1's latest post and learned that they painted it like I am a very bad and stubborn guy for keeping my tag for the case marked as "solved" although the past page of that thread describes my standing very nicely. But, as it seems to raise unnecessary annoyance and since it took mere seconds to adjust it like what mahdirakib suggested, the tag for said case is now retracted and will be replaced with a new one with more accurate reference.

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January 12, 2023, 06:23:41 PM
 #26

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
I guess, that's subjective if they believe that the answering of those accusations will be on the other platforms. But aren't they noticing that this is the biggest crypto forum after all?

They want there in other platforms because it's moderated? or they want it there because they can get the sympathy of the admins there and not by the community.

Well, wherever it may be, they have the responsibility to answer any concerns thrown at them at any forum or social media or platform they may not like.

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January 12, 2023, 06:49:10 PM
 #27

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
So who told you the bitcointalk forum is not moderated? How about "Theymos, Cyrus and all other staff and forum moderators"? what do you think are there work here?
Because it will be very unethical for any genuine casino who wishes to promote its business on this forum to rather prefer addressing it's scam allegations on a totally different platform if they don't have a scamming mindset. Because to me, such act looks fishy.

I see nothing wrong if a scam accusation is made about a particular casino, and then the casino comes up to address the issue amicably, while giving reasons, for everybody to see if the casino can be trusted or not

 
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January 12, 2023, 07:21:58 PM
 #28

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
If the casino would be doing this, why should such a casino still be on this forum in the first place??

If a casino does this, it's absolutely not good if you ask me, and this might cause them to lose some customers as well, we all must not belong to one forum and as such, it is the responsibility of the casino to find a way of keep its customers happy on both forums, not just on one of the forum.

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January 12, 2023, 07:34:43 PM
 #29

The casinos have the right to deal with customers in private, making the issue public is not good for them and it's even considered a hostile move. But from the users' side is a good option to find a solution to the issue because casinos will feel the pressure of the community while they just don't want to burn their reputation.

So, I think it's decision of the casino if they want to fix their problems in public or not, in the end they set the game rules and if they refuse to answer in public they are in their right to avoid it.

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January 12, 2023, 07:42:19 PM
 #30

Bitcointalk remains to be one of the biggest hubs in the crypto space for anything crypto-related, and that includes crypto gambling. If the casino's community is huge here on bitcointalk, I don't think it's best for them to avoid addressing concerns raised here by the forum members because that can be seen as avoidance to possible public scrutiny on how they handle such concerns. Obviously if casinos address the issues from the get-go, I don't think that it will reach to a point that it will be posted here in the forum. Then again you have a lot of impatient people here, and I understand why they are impatient because money is involved and no one likes to lose money.
If the casino still want to be reputable in the eyes of its players, then there’s no reason to avoid bitcointalk forum as most of its forum members are crypto gamblers too. But if they have hidden agenda, and want to keep on taking advantage of their players, then it might be the reason that they don’t want to address the concerns in the forum. However, as long as the problems have been resolved quickly, then possibly it will never be a hot topic anymore in the forum.

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January 12, 2023, 07:53:27 PM
 #31

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
Well, I'm not against it as long as there's a medium for communication on such things so that it will have consensus on whether people could post their complaints. The thing is, most casinos don't bother these kind of things or they are surely late on their response even if they know they're being tagged or no response at all.

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January 12, 2023, 07:56:04 PM
 #32

In my opinion, any service provider that has an ANN thread, whether or not runs a signature campaign, the service provider must have a representative to handle every question and to solve problems with their bitcointalk representative account. The ANN thread created on this forum is not just a promotion, but it is also a place for unlimited discussions available to their users. The presence of CS who handles forum accounts will be very helpful in any case. So I think it's will be good if company representatives are willing to maximize this forum to become a place to solve problems and discuss for its users. Refusing any complains or questions from this forum, it can be said they are doesn't have responsibility for their customers. Maybe for some of casinos, this forum not giving a lot of members for them, but number not everything, but any bad review will bring bad impact for long terms, and vice versa.
For me, I don’t see it wrong if they refuse to answer the concerns raised here in the forum. That is if they can manage to solve it immediately and gamblers will be satisfied with it. But if casino staffs tend to ignore the problem, then they should expect that the problem will be raised in the forum so that other reputable members too can give their opinions and ideas on addressing the problem. However, I still believe that responsible casinos should never try to avoid answering in the forum because knowing bitcointalk forum, it’s more like a home of all crypto gamblers, once they fail to address the problem, the casino will be given negative feedback and might lost some of their potential customers.

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January 12, 2023, 07:58:15 PM
 #33

The casinos have the right to deal with customers in private, making the issue public is not good for them and it's even considered a hostile move. But from the users' side is a good option to find a solution to the issue because casinos will feel the pressure of the community while they just don't want to burn their reputation.

So, I think it's decision of the casino if they want to fix their problems in public or not, in the end they set the game rules and if they refuse to answer in public they are in their right to avoid it.

as long as they will resolve the matter in a fair and honest way, that's fine. whether they want outside this forum or not. so long they are not taking advantage of their player and look for loopholes not to fix the problem. if the casino will handle it in prompt and in objective way, they can resolve the issues anywhere they want to.

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January 12, 2023, 08:02:26 PM
 #34

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
I still don't think it's good that casinos that operate on these forums and have representatives prefer to remain silent and solve their problems on other platforms when there are accusations. Unless otherwise, it can be done as long as they don't own anything on the forum and it's not a member of the forum accusing it.

I hope the problem can be solved anywhere as long as they have representatives, including in this forum. And as always, they must represent their brand honestly in problem solving. It will be fine.
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January 12, 2023, 08:05:27 PM
 #35

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.

In a large community forum, I think that it is not good for the casino to not react to the accusers.  If a casino stay silent or put a disclaimer that they will not react to any post here in the forum, the community that is active in this forum will likely see them as fraud or a scam making a possible big players to skip their casino.  It is the casino's lost if they failed to make a communication and prove themselves innocent in face of a huge community.  Communication is one of the factor that establish a casino's reputation so limiting their communication portal by only answering on the given platform is not a wise decision.
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January 12, 2023, 08:26:45 PM
 #36

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.
This being the largest community-sanctioned platform for everything crypto, including gambling, as well as the fact that most of these gambling companies started advertising their products through signature campaigns or whatnot does not check out why they aren't supposed to answer accusations of users here. Reacting and interacting with people with complaints immediately will always be the best course of action to avoid backlashes and issues getting complicated, and they can achieve that by keeping connections and bridge of communications here at bitcointalk. So in essence, accusations should remain here whether they like it or not and they will have to respond to the people.

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January 12, 2023, 08:32:05 PM
 #37

It may not be in the best interest of the casino operators to ignore accusations made on Bitcointalk, as it may be perceived as a lack of transparency or accountability. It's important for casino operators to be responsive to complaints and concerns, and to address them in a timely and transparent manner.additionally, while it is true that Bitcointalk is not necessarily biased, there could be some valid reasons why casino operators prefer to address accusations on other platforms such as Askgamblers, like the presence of fair and unbiased moderators, or a more professional and legalistic approach.
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January 12, 2023, 09:21:42 PM
 #38

To be honest.

I don't like "Askgambler" in my opinion they could be can be paid by some casinos for the review and how they act. Forum like this more transparent and can get from different aspect rather than only one man/user/organisation.

More prefer to the forum, because is good for the user not casino.

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January 12, 2023, 09:25:51 PM
 #39

Gamblers are looking for transparency from casinos where they play, and a casino having this kind of reaction when accused of something is going to look suspicious, as it indicates they have something to hide, especially if it's a casino which promotes its brand here at Bitcointalk forum, therefore it should be natural for them to give answers to the community where they promote their services. If they make their points and justifications clear, there won't be any reasons for retaliations from forum members. The community will stay by their side.

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Vave.com - Crypto Casino


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January 12, 2023, 09:26:24 PM
 #40

Our forum is the dedicated platform for anything related to bitcoin. In simple terms, it is the wikipedia of bitcoin and other cryptocurrencies. From the very beginning having an announcement thread on our forum adds trust to the respective platform. When the same platform is mentioned, not to have discussions over it. The casino will surely loss its reputation, because different accusations have been rectified through our forum in favour of the casino as well as to the users.

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