Source Of funds on HitBTC

[dkbit98]

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they  say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

I think they are asking for source of your coins, not source of your fiat money
That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

[glebredbull]

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they  say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

I think they are asking for source of your coins, not source of your fiat money
That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

[albon]

I think they are asking for source of your coins, not source of your fiat money
That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Did you send them screenshots of the actions you took using these funds in chronological order, for example (purchase, exchange, and transfer,) before sending it to the HitBTC platform? And the screenshots you provided must be full-display and contain transaction details such as the hash and the address as well. As they mentioned, you have to send them screenshots of your withdrawal history in the exchange through which you transferred and withdrew the funds to the HitBTC platform, and I hope that your problem will be resolved after that, frankly, HitBTC is an unpopular and bad exchange platform, and they have procedures that make us put a red flag around it. Fortunately, I haven't tried it before, but I have seen thousands of users who could not pass the strict procedures imposed by the HitBTC platform about determining the source of funds.

[glebredbull]

I think they are asking for source of your coins, not source of your fiat money
That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Did you send them screenshots of the actions you took using these funds in chronological order, for example (purchase, exchange, and transfer,) before sending it to the HitBTC platform? And the screenshots you provided must be full-display and contain transaction details such as the hash and the address as well. As they mentioned, you have to send them screenshots of your withdrawal history in the exchange through which you transferred and withdrew the funds to the HitBTC platform, and I hope that your problem will be resolved after that, frankly, HitBTC is an unpopular and bad exchange platform, and they have procedures that make us put a red flag around it. Fortunately, I haven't tried it before, but I have seen thousands of users who could not pass the strict procedures imposed by the HitBTC platform about determining the source of funds.

and sent them both screenshots and a LINK TO WEBSITE so that they could see everything for themselves. but they just write it is FORGED))

[rat03gopoh]

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Well, the terrible part is when they enforce verification requirements beyond the standards of the authority they comply with. Up to this point I suggest you give up or take legal steps (if the funds are large enough). It's like they don't wanna release your funds anymore basically.
At least also change the title subject to “scam HitBTC” or similar else to add to the collection of honest disappointment reviews.

[Woodie]

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

I guess these are some of the problems that come with using fiat, OP have you tried to use your bank statement for this check

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Since they are a crypto service provider, try give them your btc addy and explain to support funds come from the sig maybe they will whitelist your account.

Please provide us with an actual source of funds, and we'll be happy to proceed. [/i]

These are the kind of exchanges we should all stay away from, honestly how the hell do they accept deposits so easily and make it an interrogation session when trying to withdraw your own funds.. And with so many exchanges out there this is just one way of chasing current and potential customers from using their platform.

[Potato Chips]

I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write[/b] - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Jeez. even someone else's passport? sounds like they milked whatever they can from you op. They're known for having ridiculous KYC to trap user funds.

I'm not sure if you can still appeal BUT if they ask for more, I advise weighing down which is more important to you -- your funds or your personal documents. Given hitbtc's piss poor history over the years, your information is a lot more unsafe there compared to other CEX. Personally, if I ever gave my passport to hitbtc, I would consider it leaked.

[PX-Z]

HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write[/b] - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Because the asking of KYC in that exchange is the beginning of their trap. Whatever you provided to them will be considered as forged, fake and wont get accepted. You are not the only one experienced  like this many have the same issues towards hitbtc and that's really unfortunate.