They advertise themselves as a ''no KYC'' casino. So I filled in all the details (name, address, etc.) when I signed up but didn't send any KYC right away as there is not even a place on the website to send KYC documents. I had to withdraw after winning a few hundreds simply because I was getting manually rejected on every single bet I was trying to place, even bets below 10$.
They then triggered this "investigation'' when I tried to withdraw and about 2 weeks in they asked for KYC (after I made this thread here).
Public exposure helps a lot in prioritizing your case, so you did good there. The money is on your account now and everything is cool?
Yep everything is all fixed now!
For future reference, when making threads like this, if the issue is solved you might edit your title and lock the thread to avoid spammers from posting in it for no reason. Also to keep the negative publicity off the casino.