Jackbit.com casino holding my funds and refuse to provide the reason (RESOLVED)

[elegigglebets]

What happened::
I opened an account on Jackbit.com in late december and did a single deposit of 500 usdt-erc20 on december 28th 2022. I placed a grand total of 12 bets in a month on the website and won 437.15$ in profit, bringing my total balance to 937.15$ usd. At that point, I realized that every single bet I was trying to place was getting rejected by the casino's trading team so I decided to withdraw my funds on january 29th 2023. The next day, my withdraw was canceled and I was told on livechat that my account was under investigation (which could take up to 6 months to resolve!). I inquired about the reason for the investigation and they told me that per their company's terms, they had the right to not provide the reason.

My current balance of 937.15$ is being held hostage for maybe 6 months and the casino refuses to tell me the reason. I have already sent a complaint via their gaming license in Curacao so I am waiting for an update on that, but I would advise against playing on a casino that cannot even pay such little sums. Probably have solvency issues, etc

Below you will funds screenshots of my discussions with the livechat as well my username and a proof of the total amount of deposits/current balance.


Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3528006

Reference Link:
https://imgur.com/a/vbwb4KM

Amount Scammed:
937.15$ usd

[1714514803]

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[1714514803]

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1714514803

[shasan]

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3528006

Reference Link:
https://imgur.com/a/vbwb4KM

Amount Scammed:
937.15$ usd

I could not understand while your account is in the investigation phase you created a scam accusation. You have to wait to check if there is anything wrong. Anyway, how long they have asked and have you any updates? I have just noticed that their profile on the forum is not active. Still you can send them a private message on the forum.

[elegigglebets]

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3528006

Reference Link:
https://imgur.com/a/vbwb4KM

Amount Scammed:
937.15$ usd

I could not understand while your account is in the investigation phase you created a scam accusation. You have to wait to check if there is anything wrong. Anyway, how long they have asked and have you any updates? I have just noticed that their profile on the forum is not active. Still you can send them a private message on the forum.

The investigation phase is unjustified as this is my first and only account and I have not broken any rules. Furthermore, the casino is unable to provide the reason of the investigation which makes me think it's just a way to delay paying me out. It's not reasonable for any reputable casino to hold a user's funds for 6 months without justification.

If you look at their thread on the gambling section : https://bitcointalk.org/index.php?topic=5434569.140, you will see that this has happened to other users who have not been paid yet.

I made this accusation more as a way to warn others who may want to sign up on Jackbit in the future.

[Apocollapse]

It's not reasonable for any reputable casino to hold a user's funds for 6 months without justification.

Who said that? there's an old and reputable casino which ask the gambler to wait for up to 6 months investigation. The reason why I said it's reputable and many users think it's right, because there's no one give any negative tag on their representative's account.

The reason why they're not yet giving any explanation about the rules you broke is they're still going to investigate your account and examine which rules you've broke, they're want to make sure your account are clean 100% from their terms of service. This is nothing new especially for a new casino which have limited bankroll, you only need to be patient.

If you think Jackbit is a scammer, you can leave negative tag and create flag type 3 on their account.

[coin-investor]

It's not reasonable for any reputable casino to hold a user's funds for 6 months without justification.

Who said that? there's an old and reputable casino which ask the gambler to wait for up to 6 months investigation. The reason why I said it's reputable and many users think it's right, because there's no one give any negative tag on their representative's account.

The reason why they're not yet giving any explanation about the rules you broke is they're still going to investigate your account and examine which rules you've broke, they're want to make sure your account are clean 100% from their terms of service. This is nothing new especially for a new casino which have limited bankroll, you only need to be patient.

If you think Jackbit is a scammer, you can leave negative tag and create flag type 3 on their account.

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

[dansus021]

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

Personally, I don't play on JackRabit but I do agree with coin-investor 6 month is very long time. But are u really not doing some illegal activities?
If don't just say on their public group usually or try to email them one more time

[salad daging]

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

Personally, I don't play on JackRabit but I do agree with coin-investor 6 month is very long time. But are u really not doing some illegal activities?
If don't just say on their public group usually or try to email them one more time

During the 6 month investigation it was very long, then with $ 937 it had to take 6 months and even this was not hundreds of thousands of dollars won so I just found out about this problem until this investigation has gone on and obviously we will get tired of waiting for it.

From what the OP said, he didn't break anything, but we don't know if he's honest or not, because usually an account that's invested means he has a problem that needs to be followed up, but that's something they don't know yet.

One is the PM of the Jackbit representative on the forums and he can clarify the reasons for his investigation here.

[Bitcoin_Arena]

Such a pathetic act by some of these casinos that think they can just get away pointing out their useless terms of service. What if you had lost the whole sum? Would they have blocked your account?

You have a right to know why your account was blocked or is being investigated. Is it that hard for them to do?

[Findingnemo]

They said it can take up to 6 months but it doesn't mean they actually mean it (I hope).

But a new casino that really wants to grow should have customer satisfaction as its first priority over and I visited their ANN where I mostly saw positive reviews about their service also someone notified about this thread in their ANN so hopefully, their representative will come up with a valid answer so until that be patient.

[macson]

the evidence you show, really proves it, and it seems that you have also made a report to their ANN thread, because jackbit is a new gambling site that is still trying to build a reputation, surely they will solve the problem you are experiencing.

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

Personally, I don't play on JackRabit but I do agree with coin-investor 6 month is very long time. But are u really not doing some illegal activities?
If don't just say on their public group usually or try to email them one more time

Yes, 6 months is a long time.  this is the reason why a new gambling site should have a bug campaign because their system is most likely still premature, hopefully the OP's problem will be resolved quickly.

[Lucius]

Personally, I don't play on JackRabit but I do agree with coin-investor 6 month is very long time. But are u really not doing some illegal activities?
If don't just say on their public group usually or try to email them one more time

If you already thought of writing something useful, then at least you could have read more carefully what it is about, because the casino is actually called Jackbit, not JackRabit.

The thing is that the OP is not aware that he did something illegal, and he is quite right that it is not normal for someone to block his account and that he has to wait up to 6 months to even find out what the problem is. This is very unprofessional behavior and a definite red flag for every potential user.

I will never agree with anyone who says that this is something normal in this business, although I know that a lot of people try to abuse online casinos, but they need to implement better protection methods and hire more people to speed up the investigation process.

[bittraffic]

Looks very timely because that casino is trying to market thier services in the forum just recently. It's hard to believe it would take 6 months though. The most patient man in the world will likely shout to the top of his lungs for this. Because it keeps him hopeful and then disappointed in the end after the long wait.  It's best to just tell the user straight that he will not get his money back because of his suspicious activity.

[yahoo62278]

I have to agree that 6 months is ridiculous. At most a week or 2 is all an official investigation should take. Assuming they do take 6 months I would want the funds converted to btc price at the price btc was when you initially requested a wd. Btc is liable to climb 20k or decrease 20k at anytime and I would feel cheated if I only got half the btc I would have 6 months later.

[Pmalek]

It's not reasonable for any reputable casino to hold a user's funds for 6 months without justification.

I completely agree, however, they didn't tell you they would hold your funds for 6 months. The support agent said the investigation can take up to 6 months. There is a clear distinction. In theory it can take that long or be completed in a day/week/month, etc. Their terms don't mention any time frames though. I guess the support agent is speaking based on their experience.

The Company furthermore reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player.

https://jackbit.com/en/static/terms?category=generalterms

Have you asked the casino representative to reply here with more information?

[Apocollapse]

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

I'm not trying to defend Jackbit here, but as I said above if you or other user think it's ridiculous and shady for the casino to hold someone account for 6 months without any explanation, why no one leave negative feedback and flag to Jackbit's representative account? it's apply to Cloudbet too since they done similar thing. Since there's no negative feedback and flag, I think everyone agree if Jackbit and Cloudbet aren't shady casinos.

No offense, everyone.

[yahoo62278]

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

I'm not trying to defend Jackbit here, but as I said above if you or other user think it's ridiculous and shady for the casino to hold someone account for 6 months without any explanation, why no one leave negative feedback and flag to Jackbit's representative account? it's apply to Cloudbet too since they done similar thing. Since there's no negative feedback and flag, I think everyone agree if Jackbit and Cloudbet aren't shady casinos.

No offense, everyone.

I have no issue tagging a casino if I feel like shady shit is going on, but I try not to tag 1st ask questions later as a lot of these accusations are usually users trying to apply pressure to a casino hoping to be paid for what turns out to be shady activity on their part. I also like to see a casino rep reply before making a decision 1 way or the other.

So far 4 days have passed and no reply from jackbit. You would think they might want to make a statement of some sort. Their account hasn't logged in since the 3rd so let's see if they make a reply when they do login. I'll pm them as well in case they are not aware of the thread.

[lesliegray]

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

I'm not trying to defend Jackbit here, but as I said above if you or other user think it's ridiculous and shady for the casino to hold someone account for 6 months without any explanation, why no one leave negative feedback and flag to Jackbit's representative account? it's apply to Cloudbet too since they done similar thing. Since there's no negative feedback and flag, I think everyone agree if Jackbit and Cloudbet aren't shady casinos.

No offense, everyone.

They are shady. I have been through it as well. Jackbit is owned by Rykers, and so is Freshbet. I had an account at freshbet before and they gave me the exakt same BS that they are giving OP.

They held my account on hold for 2 months, but when I submitted a complaint at Askgamblers they cashed out.

In this world of sports betting, if you are good at what you're doing it's enough to be called a fraud and suspicious.

[Jackbit.com]

What happened::
I opened an account on Jackbit.com in late december and did a single deposit of 500 usdt-erc20 on december 28th 2022. I placed a grand total of 12 bets in a month on the website and won 437.15$ in profit, bringing my total balance to 937.15$ usd. At that point, I realized that every single bet I was trying to place was getting rejected by the casino's trading team so I decided to withdraw my funds on january 29th 2023. The next day, my withdraw was canceled and I was told on livechat that my account was under investigation (which could take up to 6 months to resolve!). I inquired about the reason for the investigation and they told me that per their company's terms, they had the right to not provide the reason.

My current balance of 937.15$ is being held hostage for maybe 6 months and the casino refuses to tell me the reason. I have already sent a complaint via their gaming license in Curacao so I am waiting for an update on that, but I would advise against playing on a casino that cannot even pay such little sums. Probably have solvency issues, etc

Below you will funds screenshots of my discussions with the livechat as well my username and a proof of the total amount of deposits/current balance.


Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3528006

Reference Link:
https://imgur.com/a/vbwb4KM

Amount Scammed:
937.15$ usd

Hey all,
We have reach out to this player in our thread as well
Jackbit team was investigating this player and they will reach out to player as our information
When the problem will be solved, please update it as well
For information, please read T&C because casino have right to investigate the player if something suspicious is found
Every action is happening according to rules so please not blame the casino in scamming
Thank you and I am sure you will get the funds if everything was legal

[BitcoinGirl.Club]

For information, please read T&C because casino have right to investigate the player if something suspicious is found
Every action is happening according to rules so please not blame the casino in scamming
Thank you and I am sure you will get the funds if everything was legal

I would find nothing to take from the accusation if there were not the investigation time that will take 6 months. Would you mind what's in your mind about the time? It's too unrealistic to take that much time to resolve a case. You are not even the most crowded casino in the world. Do you have a million users playing on your site?

Also please find me in your term where it is written that an investigation will take 6 months.

[Wiwo]

The question is, is the 6-month investigation duration covered in their rules and regulations, and do their Terms and conditions cover this unlawful act?
-If yes then ops should have avoided the casino from the unset, but if no then the jack it team should allow the oos withdrawal because six months is too much time to wait for a small case like this.