bc.game closed my account without reason

[bert1587]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

[acroman08]

they said your account is at risk(not sure what though), so there is a reason. anyway, where did the message appear? on your account, on your email? they have live support on their website, have you asked them there? they also have an ANN thread here, you can try and post your issue there or you can directly PM their representative(BC.GAME here in the forum but they haven't been online for more than a month.

[Agbe]

Before creating an accusation thread, you would informed the ANN thread manager https://bitcointalk.org/index.php?topic=5088875.0 and also the signature campaign manager if there is any and if there is no good reply, there you go ahead to the Scam Accusation Board and lay down your accusation there. And before you make any accusation you have to provide evidences and proofs to show that the casino really did what accused it for if not you will bear the consequences. So I will want you to go back prepare you evidences and create a thread in the accusation board. Befy then do what I said.

[Fivestar4everMVP]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

If the error you get while trying to login says your account is at risk, and that you should reset your password, it simply means that someone that is unauthorized have tried to access your account and BC.games blocked your account to protect you as well as stop the hacker from getting into your account.
Now, the above is just my assumptions based on how you phrase your topic, I could be wrong, but a way to confirm if what i said above is right is  to try to change your password, if you are unable to, contact support and give them time to respond, and when I say give them time, I mean give them like two weeks to respond, if by two weeks , they don't respond, then I believe you are then free to become suspicious and also create a scam accusation and remember to include the evidences. 

[passwordnow]

Two ideas I've got for this case.

1. Before you reset the password through email, wait for someone to verify that through their official support. Is the email domain that sent you that notice official from bc.game? Did you reach out first through their official link to verify if it's actually them?

2. If yes, why you haven't tried following the instruction first before the conclusion that they've closed your account? There's a reason why they've made your account have a reset and if that's the process then obey. But if not, then just ignore it because it could be a phishing link/email.

[Wiwo]

This is strange and why should you be prompted to change your password if the email reset setting is not working, I have never played on that site before and I have not been following up with their ANN thread discussion,  but generally speaking,  if what you posted as the error message you are getting is anything to work by, it means there are two things involved.
* The possibility that someone try to access your account t on the casino, and there noticed the unusual activities that triggered you account to be locked.
*secondly,  maybe the casino security team have made a mistake or trying to fix a bug, so the ultimate solution to this is that you keep on trying to get in touch with the casino support so that they will tell you what went wrong with the account and how to rectify it.

[bitcampaign]

i just saw this case that the account is at risk usually if you violate the casino rules of course your account and funds will be frozen, try to change the password then log in to your account again, better share screenshots also in this thread

[babygun]

i just saw this case that the account is at risk usually if you violate the casino rules of course your account and funds will be frozen, try to change the password then log in to your account again, better share screenshots also in this thread

I don’t think that is the case. If he would have violate some rules, you would receive another message or your account would be banned. Maybe somebody tried to log in to his account and that’s why they say his account is at risk. Just speculating also.

[Adbitco]

Get one thing for sure about casino or gambling site, they can't just decides to lock your account without any reason they are humans like you and I and I believe before any action has been taken on your account then know there's unusual activity that has been going on your account that led them to display such messages to you. Better still I would love you to clear your cache and history then login back to your account, if you noticed it doesn't work then I will suggest you to write to them on Bitcointalk Ann thread I believe their representative will look Into your case, and this could be possible only if they have Ann thread here.

[tomal1003]

I am also facing this problem. I contacted live support and they referred me to email support.
I sent 2 emails on 11th November and 15th November but till now, no reply from the team. Since I have no funds there I gave up and never went back there.

We have 28 live support agents working

To be fair, your support system is really poor. I contacted support about my account issue and they asked me to write an email. Maybe my account is blocked due to long-time inactivity. It was not so hard to solve.
I followed their instructions and sent an email on 11th Nov. But I didn't get a response from your support agents yet.

Proof of my email - https://prnt.sc/2P6HPA8_1_Sg

[piebeyb]

can you share a screenshot also when you change your password maybe it will explain why your account is marked as risky i think maybe you made a mistake which is strictly prohibited by bc.games or go to their thread in this forum to complain about this

[len01]

it looks like some old folks here who have been in BC.Game have never experienced something like this, but that's just my thoughts.
but if you look at the warning there are 2 possibilities:

1. someone is trying to hack your BC.game account.
2. you failed to try to reset your password.

but those are just some of my thoughts, for the rest try to respond to some of the replies here and provide screenshots of the problem. so some people here can help solve your problem.
if you don't mind you can try to make a reply in BC.game ANN thread

[Mr. Magkaisa]

     -   If your account is at risk, why didn't you find out why you were told that in the email you used on their platform? you know I wish you had attached the screenshot in your email, because it shows something different than what is being told, maybe later. After all, you are just making up stories.

Could it be that you violated their rules and policies? Also, I was curious about your trust and it says default loan,... though it's irrelevant to your situation just wait for their email support to reply to you.

[joeperry]

Have you tried resetting your password via email just like what on the email said? You said they closed your account without reason, but they won't do that no unless they have notice some unusual behavior in your account. I haven't place in the bc.game for a while and I am not really sure about its service but I think there is other user here which have the same issue as you, have you tried posting on their ANN thread so they could notice them, it looks like they are hard to contact through email.

[mak013]

I don`t think that it is about scam. I think that they saw that`s someone trying to hack your account and blocked it. Try  to connect with them by e-mail and after that send screenshots of them to their support here.Check spam, may be there are mails with changing password/e-mail or answers from support.

[bitcampaign]

i just saw this case that the account is at risk usually if you violate the casino rules of course your account and funds will be frozen, try to change the password then log in to your account again, better share screenshots also in this thread

I don’t think that is the case. If he would have violate some rules, you would receive another message or your account would be banned. Maybe somebody tried to log in to his account and that’s why they say his account is at risk. Just speculating also.

I think there are also other problems, if he really broke the rules his funds and account should be frozen, but it's true what you said maybe someone broke into his account and the casino asked him to change the password for security

[CryptSafe]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

It is unfortunate that you are having such experience with your casino at this point in time. So sorry about that but if I may ask you this question was there anything you did while trying to play on their platform? because as I see, you already have a negative trust attached to your account here which means otherwise because one would think you have default the casino policy and hence they might likely carryout such act  on your account, another is this, you have no evidence backing your claims as this is an accusations against the casino. It would be nice you make available evidence for site seeing so that we could verify and know what to do and how to go about it with follow up and also comments and contributions from members of this platform. If their presence is registered here on this platform, their representative would need avail themselves here for clarity as to why your account was banned. In your own best interest, go get evidence as it is pictorial excerpts for sight seeing.

[CryptoHeadlineNews]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

But wait, are you sure you never violated any of its terms and conditions? And have you tried resetting your password just as suggested via Gmail and you still weren't granted access? Because I'm sure that for such message to have pop-up is a sign maybe someone tried to accessing your account from a different device and got blocked by its robot due to protection against scams, and I think the only solution now is to contact customer care or its forum representatives just as suggested by other users, while also providing the necessary screenshot for further investigation

[EarnOnVictor]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

You have to be careful to avoid being scammed. Just first check with BC.GAME support page or try to log in to your account directly from your webpage before you act. I would have provided you with more details if you provided more information. Be it as it may, it's good that you are careful of antics on the internet, if it's just a direct email, it might not be from the company. I'd received lots of it, particularly the ones pretending to be from Coinbase, I always ignore them as the sender's email is not always that of Coinbase itself.

Just try to know the truth, and if they block the account truly, you can report it here: https://bitcointalk.org/index.php?board=83.0

You might also want to read: https://www.wikihow.com/Report-Illegal-Gambling

[Kakmakr]

I have to say.... this looks like a typical phishing scam email to me... can you right click on the url and then copy & paste it onto this platform, so that we can see if it is coming from the actual bc.game site or if it is just a phishing email that are trying to get hold of your login details?

Also, can you email the customer support or get hold of them via their official social media accounts to verify the origin of the email that was send to you?

If it is a phishing attempt.. then your login details are compromised... so I will advice you to contact them and then to change your password. (Did you enable 2FA? on that account) ?