bc.game closed my account without reason

[btc78]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

they maybe late in replying to your email so better to wait at least some days or weeks because they have this attitude that responding later.

and about your problem , best to provide more proofs if you wanted to pursue this case but I knew that once the team replies here you'll get what you wanted to hear.

[Strongkored]

they maybe late in replying to your email so better to wait at least some days or weeks because they have this attitude that responding later.

and about your problem , best to provide more proofs if you wanted to pursue this case but I knew that once the team replies here you'll get what you wanted to hear.

I don't think that he has to provide any other evidence because I only saw that the casino emailed him about his account being at risk and required to change the password, he didn't even say that there were funds in his account and also after creating this thread Op didn't even respond, is it possible Has he regained access to his account? or if haven't yet Op can post this thread also on the announcement thread bc.game to get the attention from the casino representative

[Reatim]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

same here , I also received emails back then but never complied because I only changing password in my own decision and not just I received emails from the site/scammer.
though I also send emails first to the right email from that said site once i decide changing password.
but better for the  site answering His emails asking about the reason though OP did not clear when did he send emails or if that take time till now.

[VahidLeo]

I have same issue. It's 10 days I can not login into my account. Anyone has same experience? Please help.

Your account is at risk. Please reset your password via email.
https://ibb.co/D8FPqRG

Account has security risks.
https://ibb.co/9cQYbmJ

[bert1587]

they maybe late in replying to your email so better to wait at least some days or weeks because they have this attitude that responding later.

and about your problem , best to provide more proofs if you wanted to pursue this case but I knew that once the team replies here you'll get what you wanted to hear.

I don't think that he has to provide any other evidence because I only saw that the casino emailed him about his account being at risk and required to change the password, he didn't even say that there were funds in his account and also after creating this thread Op didn't even respond, is it possible Has he regained access to his account? or if haven't yet Op can post this thread also on the announcement thread bc.game to get the attention from the casino representative

i have account  level 25 or 26


it is nice for me
but
they closed it
i send email they replau with this


Thank you for contacting us. Upon checking your account, we regret to inform you that your account has been permanently locked due to suicidal threats that concerned us. Please read our terms of service:

2.1.12. You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises while using our services, but we will endeavor to inform of relevant assistance available. We reserve the right to implement cool-off periods if we believe such actions will be of benefit.

We care about our players' safety. If you need further help, please communicate with https://www.begambleaware.org/. Have a good day!

[gunhell16]

i have account  level 25 or 26


it is nice for me
but
they closed it
i send email they replau with this


Thank you for contacting us. Upon checking your account, we regret to inform you that your account has been permanently locked due to suicidal threats that concerned us. Please read our terms of service:

2.1.12. You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises while using our services, but we will endeavor to inform of relevant assistance available. We reserve the right to implement cool-off periods if we believe such actions will be of benefit.

We care about our players' safety. If you need further help, please communicate with https://www.begambleaware.org/. Have a good day!

I have not tried the gambling platform that you are talking about, if your account category is at level 25 for sure you will get a lot of benefits from your account on that gambling platform.

The only thing I don't understand is, you were told that it was a suicide threat, so it has been permanently locked, what does it mean when the support told you that? did they define how it became a threat? Or maybe you committed some violations that you just didn't notice against their rules dude.

[ethereumhunter]

I don't know what @OP means. I guess my account has been safe and sound and I can still open it without any problem.

I wonder what you did before @OP that said our account is at risk. If you don't abuse the bonus or their rules, bc.game will not close your account without any good reason. Maybe you need to explain your problem in more detail so there are no misunderstandings between us.

I thought as much because there is no smoke without  fire. OP must have had a little issues that is maybe he must have done something wrong if truly his account was blocked or suspended but some how, OP statement are not really clear  looking at OP account here  it has already been tagged and flagged which is more of why OP must come out clean. I am not in anyway saying or criticizing op but it is for his own good so that his complaint would be easily attended to speedily. OP should as a matter of fact as I have said earlier to furnish us with evidence of his claim with what is wrong with his account so we would as well speak on his behalf or call the attention of their representative to this complaint.

That's what made me say that. In any casino, if you don't cheat or abuse the rules, your account is safe unless it's the casino itself that is known to be a scam. But as far as I know, bc.game is a casino with a good reputation on this forum so they do not ban random user accounts for no good reason. And if the casino, through customer service, doesn't want to explain what went wrong, they may think it's pointless to deal with someone who has made a mistake or violated their rules. Many people still use their casinos properly, correctly and honestly and do not try to break the rules.

[Emitdama]

It is not the first time I have seen this error, they have made the same warning to the new accounts just because of the Red Flags by the system.
Usually, it is an alt account and bonus abuse case, it is hard to prove that you don't abuse any promotion.
They count affiliate earnings as profit so many high-rollers open new Bc.game accounts to farm affiliate rewards.
BC.Game team has made this decision to prevent bonus abuse but you can email them or pm the representative account to explain the situation.
That warning is not correct anyways, it appears when the system permanently closes your account which is hard to recover. If your rank was higher than level 38 it is worth spending time on the recovery process, IMO.

I already saw this warning after I logged-in in my Gmail account but I never experienced this in any of my gambling accounts. The OP can just follow the instructions given to him and that should solve his problem. If not then he can post on the ann thread of BC.Game in this forum which are located here.

This problem can occur not only on the newly created accounts but can happen too on old accounts which password is weak enough and easy to guess. It's better to create a much stronger password and then enable 2fa's for the safety of our accounts because there are so many hackers now lurking around. If it's about abuse then the account will be insta ban or the warnings will look differently.

[noormcs5]

I don't know what @OP means. I guess my account has been safe and sound and I can still open it without any problem.

I wonder what you did before @OP that said our account is at risk. If you don't abuse the bonus or their rules, bc.game will not close your account without any good reason. Maybe you need to explain your problem in more detail so there are no misunderstandings between us.

I thought as much because there is no smoke without  fire. OP must have had a little issues that is maybe he must have done something wrong if truly his account was blocked or suspended but some how, OP statement are not really clear  looking at OP account here  it has already been tagged and flagged which is more of why OP must come out clean. I am not in anyway saying or criticizing op but it is for his own good so that his complaint would be easily attended to speedily. OP should as a matter of fact as I have said earlier to furnish us with evidence of his claim with what is wrong with his account so we would as well speak on his behalf or call the attention of their representative to this complaint.

That's what made me say that. In any casino, if you don't cheat or abuse the rules, your account is safe unless it's the casino itself that is known to be a scam. But as far as I know, bc.game is a casino with a good reputation on this forum so they do not ban random user accounts for no good reason. And if the casino, through customer service, doesn't want to explain what went wrong, they may think it's pointless to deal with someone who has made a mistake or violated their rules. Many people still use their casinos properly, correctly and honestly and do not try to break the rules.

I believe that if a casino is of good repute , they should tell in public what went wrong. In this case the bc.game should tell in public what happened with the op account and why the account has been closed.

If they do not respond in public people will think that it is the casino who was at the fault and they do not want to return the gamblers money.

Bitcointalk is an open discussion forum where the gamblers and the site owners have the freedom to discuss on any matter related to their accounts or money. More importantly we all are seeing the these conversation and if the one side do not respond its only means that they are at guilty.
Bc.game has to come up and response on this in order to clear the situation.

[tomal1003]

I am also facing this problem. I contacted live support and they referred me to email support.
I sent 2 emails on 11th November and 15th November but till now, no reply from the team. Since I have no funds there I gave up and never went back there.

We have 28 live support agents working

To be fair, your support system is really poor. I contacted support about my account issue and they asked me to write an email. Maybe my account is blocked due to long-time inactivity. It was not so hard to solve.
I followed their instructions and sent an email on 11th Nov. But I didn't get a response from your support agents yet.

Proof of my email - https://prnt.sc/2P6HPA8_1_Sg

UPDATE:
I have contacted the live support team again. The team said I need to verify my KYC though I don't know how to do it as my account is still blocked.
Also, I don't know why they are asking me to verify KYC. As far as I can remember, I have never deposited there and have no funds left in my account. I just wanted to share my affiliate link on my blog and Telegram group.
Anyway, I would stay out of it and not verify my KYC for no reason. [note: the support team is super slow]

[dutchman1012]

Guys someone should inform other players, feeling like bcgame rugpulll coming. I saw around 50 case this week about risk/closed acc in this week.

[VahidLeo]

How many users in this forum have (Account at Risk) problem?
How long time did it take to fix this problem?

If anyone has same experience please tell more about this issue.

Thanks

[Juwel]

BC is is totally scams,

I never suggest any others to signup there, because they close my account without any reasons: i have invited lots of players, they closed account without any notice.

If you play and loss your account will be stay active if you win they will close your account after few months and give you some terms of copy paste.

I have account 115+ players https://bitcointalk.org/index.php?topic=5369644.20

Stay away from them and you can join others top online site .