What is going on here? Are people still using free wallet this day? Are you not warned several times not to use custodial wallets? There are way many posts on this forum pointing to the likes of free wallet and others that gives you zero private keys and only use email and password to log-in. People will never learn it seems.
There are already unresolved complaints on Freewallet and it goes back to 2017 every year there are more adding to these accusations this is why Freewallet never take down their website because they always have a supply of victims because people like OP love to use custodial wallets and are not doing their research.
The whole Crypto community always warn against the use of custodial wallet but so many people still ignore these warnings they will only stop when they face problems like this.