Trustdice.win cancels winning bets

[CryptoHeadlineNews]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.  

I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.

[goaldigger]

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

[khaled0111]

OP, a friendly advice: avoid making consecutive posts in a row, it's against forum rules.

I don't know why the odds provider limited or restricted your account as you didn't provide much info about your sports bets, but I'm curious to know why your friend played the same game as you and bet on the opposite outcome! The answer to this question may be the reason why your bet got voided by the game provider.

[redsun114]

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.

I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.

[DoublerHunter]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.  

I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.

^Nah, Hhampuz is only a manager of the campaign not a part of the team, don't bother him, he is a busy man.
Meanwhile, the Trustdice said that they don't have full control because they also waiting for the game provider which is where they rely on. If the game provider cancels the bets, the casino has nothing to do. I think OP must move on and accept the fact, there is nothing to lose with him, the money was refunded only the winning bet was canceled. Try to move into other gambling casinos if you don't comfortable in that casino, they will surely let your money be withdrawn in the first place.

[stomachgrowls]

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.

I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.

This is why its really that important that you should really read up terms and conditions of a certain platform so that you wouldn't really be ending up on accusing on something which arent that true.Its been stated all

the time and we do know that it is really that a default thing that all of casinos does really have that wagering requirement on the time that you do make out deposits considering about money laundering issues.
Its been a standard and for those noobs who do thrown out accusations just because they had missed out on reading up the terms which they do just make themselves look like clowns.
Trustdice had been on this market for a while now and its not im siding with them but they do have that reputation that been built up for a long time now.

[TanyaSSS]

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

[Fivestar4everMVP]

This is really not good and if everything the OP said was true, then i must call it a day light robbery on the part of trustdice, this casino happens to be one the most reputable casinos on this forum, I don't understand why they would treat a customer the way they did, first, I never knew that trustdice was among the casinos that need users to wager a certain amount off their deposit before they are allowed to withdraw, with this knowledge alone, I personally plus friends I know would never try playing on their casino.

I like casinos that are free and fair, allow users to withdraw their money if for any reason, they change their mind about playing on your casino, why force the user to play games he or she was not prepared to play all to meet wagering requirement so as to be able to withdraw?
Not a good rule and am really pissed with it.

[Mahdirakib]

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

You aren't allowed to place bets on both sides (banker & player) during the same round in Baccarat game. I believe that you are aware of this rule. But you and your 'so called friend' tried to place bets on both sides in the same round by accessing the game on different casino. Perhaps, both of you were accessing the casino by using the same ISP. Which could be the reason of rejecting your bet at TrustDice. The game provider will accept one of your bets (you and your friend's) in such situation. It was unfortunate for you as the game provider has rejected the bet which you placed on the 'Player'.

Can you share the screenshot of your friend's bet which he/she had placed in a different casino (Pinnacle)?

[Daltonik]

<...>
Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss).
<...>

As I understand it, did you play from the same IP with a friend at your home or did a friend use another provider?, since TaC trustdice.win allows the use of one ip for one account in paragraph #3.2, this is what it says directly about it:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate

[slapper]

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.

I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.

To avoid misunderstandings and false charges, users should read a platform's terms and conditions before depositing money. Wagering restrictions prevent money laundering at most online casinos and gaming sites. Business does this. Before depositing, a person should understand the terms and conditions. Since Trustdice has stated their opinion and the OP didn't read the guidelines, it's unfair to blame them. Trustdice's market reputation speaks for itself. Let's learn from this and always read and understand a site's terms before using it

[acroman08]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

this is why reading the terms and conditions of a gambling site is important, you would have seen that they require you to clear the x5 wagering requirement when you deposit and would know the reason behind it. this is not the first time I've seen someone complain here about not being allowed to withdraw right after depositing because of a wagering requirement that the casino has implemented on its website.

[worldofcoins]

It's unfortunate to hear about your bad experience with Trustdice, a market-reputed casino. It's always important to carefully read and understand the terms and conditions of an online casino before registering and making a deposit. This can help prevent misunderstandings or issues, such as in your case. First, try contacting the support team and ask for a clear explanation. If your issue remains unsolved, I recommend you post this in the scam accusations.

[Eternad]

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

Listen. You literally doing a both sides bet using your so called friend. It’s either you are farming wager or claiming bonus without any risk of losing since you and your so called friend bet at the same time on both sides so either way you are both completing the wager requirements regardless if one of you loss since the other one win.

Probably you are using same IP address when you place bets and this is very easy to spot by the casino. I think you are accused by using multiple account by Trustdice since you are always disclosing your friends bet was loss while yours was rejected.

[seoincorporation]

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

Looks like we have found the main issue...

Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.

And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.

[Pmalek]

Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform.

All online casinos have wagering requirements. Those are usually 1x or 2x. This is the first time I see a 5x rollover requirement on deposited funds. It's got nothing to do with activating bonuses. The wagering requirements for bonus money is probably much higher (30x, 40x or more).

5.10 In order to make a withdrawal, a player must wager 5x from the deposit amount.

https://trustdice.win/terms

Looks like we have found the main issue...

Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.

And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.

Actually, OP claims he was betting on Trustdice, but his friend was wagering on Pinnacle. They weren't using the same casino. Still, the game provider can see two bets coming from the same household/IP on the same round betting on opposite results. In that case, both bets should be voided. Maybe the two friends were trying to trick the casinos and provider and got bitten in the ass instead. I don't know.

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.   

[Wiwo]

Maybe the two friends were trying to trick the casinos and providers and got bitten in the ass instead. I don't know.

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.   

I believe that is the case here, the ops bets were cancelled because of possible abuse of the casino T&C and since the ops have all his bets then cancelled,  he was free to wager a small amount 5x before he can withdraw the deposit, I don't see any big deal in this because of ops is as good as he claims, he should have won the subsequent games not being left with only $59 withdrawable balance.
-Something doesn't sound right with ops claims and only the support can explain better, because they will have more proof to support the decision.

[livingfree]

Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some launder.

[Eureka_07]

@OP,
Do you mind archiving and sharing us your betting history from Trustdice? It is just to confirm that this was really your first time playing placing bets from them.
Usually bookmakers blocks you because you are winning to much. But it was the first time reading something about account being restricted by the "provider". Is this possible? Do you also have accounts from other casinos which are banned from sportsbetting?

About the baccarat issue, I hope you get the answer soon, however replies from providers are really slow. For now, you have to wait.

[Wiwo]

Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.

That is it, due to AML laws that have been strictly followed by casinos, most of them have included in their T&C of no withdrawal of deposit unless it meet the wager requirements,  and trust dice and other casinos followed this law strictly but have limited the wagering requirement compared to other balances such as bonuses that have 40x wager requirement or even higher.
-ops getting a 5x wager requirement is still a commendable offer from trusdice, but still ops said he lost multiple bets trying to meet the wager requirements which is bad for him.