Trustdice.win cancels winning bets

[TanyaSSS]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss). trustdice blames everything on the provider, and does not solve the problem in any way, my winnings are not paid. And, of course, because of their rule in the x5 ledger, I lost my money, withdrew only $59 in the end...

Screenshots of correspondence with support, where my winning bet is visible, I attach


https://i.ibb.co/Sy1Rhrs/Screenshot-1.jpg
https://i.ibb.co/xzBhBwf/Screenshot-2.jpg
https://i.ibb.co/FYKX2wB/Screenshot-3.jpg
https://i.ibb.co/VBMtLnH/Screenshot-4.jpg
https://i.ibb.co/hYrCH15/Screenshot-5.jpg
https://i.ibb.co/3YkCrt9/Screenshot-6.jpg
https://i.ibb.co/bQJKw9g/Screenshot-7.jpg
https://i.ibb.co/7jFL3S9/Screenshot-8.jpg
https://i.ibb.co/99F5Wj5/Screenshot-9.jpg
https://i.ibb.co/ysX2vkM/Screenshot-10.jpg

[1715537698]

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[ralle14]

Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.

It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.

Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.

[Dunamisx]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

I believe you're not the only one gambling with trustdice and many gamblers using the sane casino have not experienced this before which is strictly an indication that you're missing out something left undone, have you taken your time to Know why such access was denied from you, have you try to make your first bet and subsequent that will be your access to allow you make withdrawals, what about their KYC requirements, have you meet up with all it's demands, try follow their requirements and enjoy gambling with trustdice always.

[serjent05]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

I believe you're not the only one gambling with trustdice and many gamblers using the sane casino have not experienced this before which is strictly an indication that you're missing out something left undone, have you taken your time to Know why such access was denied from you, have you try to make your first bet and subsequent that will be your access to allow you make withdrawals, what about their KYC requirements, have you meet up with all it's demands, try follow their requirements and enjoy gambling with trustdice always.

The Casino can't give a statement about the rejected bet since it is on the provider's side, and the game provider had yet to answer the issue as shown on the screenshot.  @OP become impatient and created a thread here about the rejected bet without waiting for the provider's answer.  I think @OP should have waited for the answer of the provider before creating this thread.  I believe the fault is not on Trustdice but rather on the provider.  Trustdice never neglected the case and already escalated it to the provider,  I hope there is an answer from the said provider soon so we can see the reason why the bet becomes invalid while his friend's bet loss is accepted.  That is indeed an act of scamming by the game provider.

[Obari]

I'm so sorry to hear about your story but trustdice has been a very reputable casino over the year and this story is very strange but did you also consider reading the terms and conditions of the casino before getting involved with it as I guess that most of the terms and conditions might be influenced most times by locations (country).
I didn't click on those links because I really don't have that luxury of time but I'm very sure that trustdice has an active team over here and also runs a signature campaign and rather than making this post against a company trying it's best to thrive in a in very competitive gambling industry so it will be best that you make this complain on their official thread.

[coolcoinz]

Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.

That doesn't change the fact that it was a win that was ignored by the casino and returned to the player. Clearly there was something wrong with the game itself.
They probably have it in written in their T&C that they are allowed to cancel any bet and return money to the player. Also, this demanding blackmailing stance where you tell them that they have to settle with you or you'll go to bitcointalk and cal them scammers is not the best line of defense

Wait for the provider's answer and let us know how it went.

[TanyaSSS]

Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.

It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.

Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.

My friend played the same game, only on Pinnacle

[TanyaSSS]

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, they didn’t care

[klarki]

I will quote from your post so that your screenshots can be seen.

Casino itself can not cancel bets, the gameplay takes place on the side of the provider. But really wonder why one casino canceled your bet, and the other casino accepted it and paid the winnings.

[TanyaSSS]

https://i.ibb.co/5rWbrBr/Screenshot-1.jpg
https://i.ibb.co/nC0w4CD/Screenshot-2.jpg
https://i.ibb.co/D9dsGDS/Screenshot-3.jpg
https://i.ibb.co/JcCBbHW/Screenshot-4.jpg
https://i.ibb.co/wsyPcQj/Screenshot-5.jpg
https://i.ibb.co/TrChcPd/Screenshot-6.jpg
https://i.ibb.co/Yk9dbFG/Screenshot-7.jpg
https://i.ibb.co/GtgYKnY/Screenshot-8.jpg

Disregard attitude, they also wish you a "good day" ..

[Wiwo]

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

[TanyaSSS]

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

I started playing at this casino and put the first 500 dollars, which were returned for an unknown reason (the bet was winning), this is my claim, so that they credited the winnings to me 500$, so I just played there to scroll the deposit x5 according to their requirements, then I played, then I lost, in the end there were 59$

[QueenVera]

I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.

The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.

[TanyaSSS]

I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.

The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.

Yes, because I registered for the purpose of sports betting, but I couldn’t do it, and they didn’t let me withdraw the deposit, I even asked to do it with a commission, support didn’t make any concessions. If only I lost money in the casino. Therefore, yes, first of all, with what fright did they cancel the winnings at all? And the loss left the loser?
I would not create this topic here at all, but the fact of fraud is obvious, not the payment of winnings.

[usekevin]

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.Every one had right to withdraw the funds at anytime.Because it’s the gamblers right given in many of the trusted website.

[darkangel11]

Disregard attitude, they also wish you a "good day" ..

You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.

I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case.

[TanyaSSS]

Disregard attitude, they also wish you a "good day" ..

You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.

I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case.

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

[TanyaSSS]

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

[nakamura12]

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform. If they did and you didn't even apply to any bonuses or promos then they are being suspicious in my opinion mostly a way to make the player lose all the funds like what happen to you instead of withdrawing $600 and you only withdraw $59.

[Wiwo]

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force you to play the game.

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

You are right, being forced to wager an amount you are not prepared to wager can affect your mental well-being and lead to potential loss.
-But then I don't know why trustdice would treat the player in that manner and I don't know what his offenses are that result in bet rejection after winning because that act is a clear violation of the player's right and if the player have evidence he may have a case to prove against trust dice.
-Because why we are mising in understanding the ops complaints is because of lack of evidence aside from the screenshot shared by ops.