BETCOIN.AG closing my account and keeping my funds

[jset21]

Betcoin.AG has closed my account without my permission, and it has been over a week since my withdrawal request and I have received nothing.

I loaded 4kusd via crypto and ran it up to over 8k in the sports book, i did their KYC, and since then my account has been inaccessible, when i login it says "user is disabled Launch error 401" - this error pops up even when im trying to do something as simple as making a support ticket

I talked to their live chat on their websit which thankfully worked, and they provided me contact@betcoin.ag to reach "management"

here is the email thread below:

Initial emial:

> Hi,
>
>  My account has been disabled and i am waiting on a pending withdrawal
> still and also have an active account balance
>
>  this came after i did the verification that my support ticket
> provided.
>
>  i did everything that was asked except when they said i have to use
> the device that i played on i couldnt because i played from a computer
> that doesnt have a web camera, desktops dont have that
>
>  let me know if i can be of further assistance i would like to play on
> your site again and get my withdrawal.
>
>  thanks

reply:

Hello, your new account was suspended, as you asked for a 60 day
exclusion 3 days prior on your original account. We take responsible
gaming very seriously. Please do not create any additional accounts
during the exclusion period. Once the 60 days has passed, we can reopen
the original account, only. We will return the deposit on this account,
as a courtesy. If any other accounts are found, they will have the full
balance withheld, including deposit, per our terms of service. Please
provide a BTC address to return the deposit.

Regards,
Security

reply from me:

What original account i never had another account with you guys? I never excluded myself i honestly an unaware what youre talking about do you have more details? I would not self exclude. Something very wrong is going on here i want all my funds returned not just the deposit

Please provide further details

Thanks


that's it, since this email i have not been provided any information, i have not been sent ANY money despite already putting a withdrawa request in weeks ago, and they've completely locked me out of my account with over 8k usd in there.

added details: on my device where i made my bets, i can't even press the login button I have to go on data on my phone just to be able to access the login page now.

I'm not sure if this is something anyone else has experienced or not, but i have not ever excluded myself from any of their products it seems like theyre just shutting me down, and waiting me out to keep all my funds

please let me know if anyone has experienced this and how i should approach it

thanks

[1714207365]

1714207365

[1714207365]

1714207365

[1714207365]

1714207365

[Betcoin.AG]

This account was created 3 days after an account from the same device and location asked for a 60 day responsible gambling exclusion. There is also a 3rd account created, which was closed prior to any activity.

We are not "keeping" anyone's funds. We have offered to return the deposit and are waiting for him to provide an address to send it. Had the player lost the funds, he would be on here asking for a refund, because we allowed him back after exclusion. Unfortunately, there is no great solution for anyone in these matters, however it would be irresponsible of us to reward players for violating self-imposed exclusions. We take responsible gambling extremely seriously and this is the standard resolution for these matters.

If the player claims he is not the same person who asked for the exclusion, he can file a complaint with a mediator and we can prove it to them in about 10 seconds.

[jset21]

I am the player, i did not ask for any exclusion? why shuold i only receive my deposit back? do you have any proof that i requested an exclusion? I'm a profitable sports better with hundreds of thousands of winnings this year, why on earth would i ever ask for that?

you wanna shut me down? fine, but pay the full amount you owe - i did not exclude myself from anything.

Thanks

jset21

[Betcoin.AG]

I am the player, i did not ask for any exclusion? why shuold i only receive my deposit back? do you have any proof that i requested an exclusion? I'm a profitable sports better with hundreds of thousands of winnings this year, why on earth would i ever ask for that?

you wanna shut me down? fine, but pay the full amount you owe - i did not exclude myself from anything.

Thanks

jset21

You are welcome to play on the original account, once the 60 day exclusion has completed. Please provide a BTC address to return the deposit.

[BitcoinGirl.Club]

I am the player, i did not ask for any exclusion? why shuold i only receive my deposit back? do you have any proof that i requested an exclusion? I'm a profitable sports better with hundreds of thousands of winnings this year, why on earth would i ever ask for that?

you wanna shut me down? fine, but pay the full amount you owe - i did not exclude myself from anything.

Thanks

jset21

May be someone from the family did that if you are confident that you did not self excluded. Your account is not going to send an automated request to self exclude. The solution they are giving is to get return of your deposit. It's better to agree on it. I do not see any scam is happening here so having this thread in the scam accusation is pointless. This could be resolved on their ANN thread.

[jset21]

please send my deposit back to to bc1q7aulu4tx86v66xluw5c9j6je43npse9f6rmm82

are you saying that my account with username jset21 will be unlocked at 60 days with the rest of my funds withdrawable? please confirm

also - i never self excluded from this or any other account, i want it to be made perfectly clear for anyone coming accross this, that nobody excluded this account

please advise,

thanks

[Baofeng]

please send my deposit back to to bc1q7aulu4tx86v66xluw5c9j6je43npse9f6rmm82

are you saying that my account with username jset21 will be unlocked at 60 days with the rest of my funds withdrawable? please confirm

also - i never self excluded from this or any other account, i want it to be made perfectly clear for anyone coming accross this, that nobody excluded this account

please advise,

thanks

As they have said, the new account was flagged down by their system, because it was created from a device and ip addresses that requested a inclusion. So it's systems against your word here.

Usually they gather:
a. IP address
b. Device that you are using
c. OS of that device and other footprint that they can say that it come from the same person/account.

Since you already gave a address to send your funds back, then you have to wait 60 days.

[jset21]

how do i file a complaint with a mediator to receive the 10 second proof of this exclusion? i never excluded.

[Betcoin.AG]

please send my deposit back to to bc1q7aulu4tx86v66xluw5c9j6je43npse9f6rmm82

are you saying that my account with username jset21 will be unlocked at 60 days with the rest of my funds withdrawable? please confirm

also - i never self excluded from this or any other account, i want it to be made perfectly clear for anyone coming accross this, that nobody excluded this account

please advise,

thanks

If you would like to file a claim with a 3rd party mediator of your choosing, we will show them the clear evidence of your account being created from the same device and location as the account which requested the exclusion. This is not a complicated case.

The original account, from which you self excluded, can be reopened after 60 days. The account jset21, as well as the 2nd multi-account which was created, are permanently closed. Do not create any other new accounts. Please contact us via email if we can assist you with finding responsible gambling resources in your area. The deposit will be returned within 24 hours.

[jset21]

I understand, can you confirm the following for me:

1: when will the deposit be sent back?

2: after 60 days, will my account be reactivated and the funds available for withdrawal

these are the only things that are still complicated/unclear

please advise

thanks

Jset21

[coin-investor]

how do i file a complaint with a mediator to receive the 10 second proof of this exclusion? i never excluded.

Your chances are not good since Betcoin.ag agreed that they have proof since they have data proof to show it while you only have your words to back up your claim, BitcoinGirl.Club opinion may be true that someone in your household opens another account and did this, so proceed at your own risk if you want to go to the third party, other casinos will just ignore your request and withheld your funds.

May be someone from the family did that if you are confident that you did not self excluded. Your account is not going to send an automated request to self exclude. The solution they are giving is to get return of your deposit. It's better to agree on it. I do not see any scam is happening here so having this thread in the scam accusation is pointless. This could be resolved on their ANN thread.

[shasan]

1: when will the deposit be sent back?

2: after 60 days, will my account be reactivated and the funds available for withdrawal

You should wait as you have shared your bitcoin wallet they obviously send you your deposit. And for 2nd question, you will get back your first account which has been excluded from gambling (self-exclusion) and then on that account, you will be able to play and you may withdraw your fund if you have any remaining balance. I mean you can use the account as usual.

[holydarkness]

I understand, can you confirm the following for me:

1: when will the deposit be sent back?

Within 24 hours after their post, as stated below,

[...] The deposit will be returned within 24 hours.

2: after 60 days, will my account be reactivated and the funds available for withdrawal

No, BetcoinAG username Jset21 will not be reactivated, or the third account suspected to be yours too. Or any future account created. Only the original one which asked for 60d self exclusion that'll be restored. This had also been answered,

[...]

The original account, from which you self excluded, can be reopened after 60 days. The account jset21, as well as the 2nd multi-account which was created, are permanently closed. [...]

[jset21]

Jset21 is the only account i've ever used, and i loaded 4k and ran it up to 8.8k - i'll take my deposit back, and i'd be happy to provide any information required to prove that there was no account created and excluded before that by me

thanks

Jimmy

[Saisher]

Jset21 is the only account i've ever used, and i loaded 4k and ran it up to 8.8k - i'll take my deposit back, and i'd be happy to provide any information required to prove that there was no account created and excluded before that by me

thanks

Jimmy

What information would that be, compared to what Betcoin.ag can provide you can only do KYC but there's allegations that another account with the same IP and same device, and Betcoin.ag is willing to provide the proof, go ask people in your household there could be someone there gambling without your knowledge that registered using a different account maybe they saw Betcoin.ag in your history.

[jset21]

Just me and my girlfriend here. i already asked her. she has not self excluded herself from anything, ever.

I think the burden of proof should be on the party trying to relinquish or withold funds, i dont see why it should even be on me. I would love to see whatever proof they have so that i can atleast have an opportunity to refute it

im willing to answer any questions openly in this thread to anyone who may have them, including betcoin.ag of course.

i believe either a mistake was made on their part, or this is being done unfairly, no account was self excluded per their message.

thanks

jset21

[philipma1957]

actually this interests me quite a bit.

I am a compulsive gambler.

I go to a program

I have not bet in 32+ years. July of 1990 to be exact.

So the casino claims the better [jset21] did a self exclusion.

I know self exclusion rules at Atlantic City as I live in New Jersey.

But I do not know self exclusion rules for online casinos.

In a real casino in AC. you sign a document with witnesses (notary republic)

SO the real casino can easily prove you did sign the agreement and by law they do not have to pay any winnings.

I would love to know what the exclusion document on line looks like and how the casino proves you did submit it.

I would guess a selfie with a dated piece of paper that reads I want jset21 account to be excluded held with his drivers id

Since you have your photo id on line for kya . you would have to hold it along with the exclusion request when you take the selfie.

It that photo exists jset21 will simply get a refund and lose his winnings.


But if it is a signed statement from his ip the casino know his ip and could easily fake that.


So how does one go about getting excluded on your casino>

My method of holding drivers id and a piece of paper dated requested exclusion for the selfie should be gold standard.

I do know a lot of compulsive gamblers that went back to casinos hit big and got zip because AC casinos are very careful about the exclusion papers.

So far I do not see any info on this exclusion process for this casino.

Does bitcoin.ag have a selfie for id and a selfie for exclusion?

I mocked up an exclusion selfie.

The idea that ip's match is not enough but a selfie like the one below is pretty good.

Obviously a bigger piece of paper easy to read.

and maybe the other hand must touch your chest.







and when you do the normal kyc the hand should be at your side.

So far the casino has not described the exclusion process KYC at all.


So if you score  big at the casino you may be falsely excluded and not paid your winnings.

Since the casino is not paying winnings due to exclusion where is the proof?

an ip and a machine = no proof since you know the ip and the machine already.

[jset21]

I did a selfie like this for the KYC

never requested an exclusion, and this selfie was taken after funds were won and a withdrawal was requested.

[philipma1957]

I did a selfie like this for the KYC

never requested an exclusion, and this selfie was taken after funds were won and a withdrawal was requested.

Well my guess is they will likely do one of three things

A) show their exclusion system if they are legit and you are not legit as there would be two separate kyc ids that are clear proof of what they say happened.

B) blow you off and not refund your deposit and or give you your winnings.

C) tell you there is a mistake and pay you in full.

My guess is they won't do c also they really should come back here and talk about their kyc procedure for joining for collecting and for exclusion.

Many years ago I had bad gambling problems so a fair and true exclusion process should be in place.

I hope this is fixed the right way. I really would love to see the casino come back to the thread and explain the exclusion plan they do.

The ball is in their court.

I can tell you somebody is a liar but I do not know if it is the casino or the poster.

the fact the casino only mention an ip and a machine makes me think they fucked up as that is good enough to proof the was an exclusion request.

At the casino if all you have is ip and same machine that is not much and is pretty easy to spoof. You should thank the player for pointing this weakness out and go for cashing kyc and exclusion kyc from now on. waiting to hear what you have to say.

[jset21]

i appreciate the detail of your posts and your interest in this, will definitely keep you posted as to what happens next.