BETCOIN.AG closing my account and keeping my funds

[coin-investor]

And for what he thanked .they steal his money he thanked .pitiful job

The fact is not yet established that Betcoin.ag steal his money they are still undergoing third-party mediation through Casino.guru, hold your judgment until casino.guru renders his decision and lets OP show gratefulness for the money he received.
I advise OP to lock the thread for now until you can come up with an update about the status of your case to avoid trolling, be thankful that Betcoin.ag shows a willingness to address the issue, other casinos will just ignore you.

[Betcoin.AG]

Just want to update here, that this has been resolved.
https://casino.guru/betcoin-ag-casino-player-was-accused-of-opening-multiple

As always, we would never withhold winnings from a player who was not breaking a serious rule. Responsible gambling holds a special weight with us, and we take it extremely seriously. We believe that returning the deposit here was fair, and the mediator chosen by the player believes it was generous. We are pleased to provide post-account services to any self-excluded player, including locating and registering them for responsible gambling resources in their area. As always, we thank this great community for their support and welcome all permitted players to play, enjoy and win!

[Saisher]

Just want to update here, that this has been resolved.
https://casino.guru/betcoin-ag-casino-player-was-accused-of-opening-multiple

Casino.guru has a good reputation in the gambling community and they render a decision in favor Betcoin.ag he may opt to go to Curacao the license issuer if he wants to but it may have an impact on their decision based on Casino.guru's decision, I checked OP profile and he has not logged in for the past 8 days, I consider this case close
I hope other casinos will do the same agreeing to be under mediation to resolve the case.

[LEVSKI7]

Bullshit a decision based on the fraudulent practices of these swindlers.they write these rules in their interest.but from a legal point of view they have no right to steal money because of multiple registrations from one IP.stupid argument. that's what it says in the rules. ha ha laughter in the hall

[jset21]

They ruled in favor of the casino

it's absolute bullshit, i never self excluded, i dont give a flying fuck what the mediator that i assume has some sort of ties with the casino says.

i did not self exclude.

be weary of sites like these, i shuold have known better myself, its not enough to offer wagers that are strictly in their favor but in the off chance you beat them they fabricate some nonsense to hold your winnings.

if anyone has any questions feel free to PM me, i'll be transparent as i have throughout this whole process, which cant be said for the casino or the mediator as I havent been provided any of this so called proof of exclusion which i never did.

oh and before the next person says i should be grateful that the casino didnt hold my deposit as well, please just kindly keep that to yourself, i did nothing wrong and im supposed to be grateful? no. just because the standard for crypto casinos is absolute scum doesnt mean that mostly scum should be tolerated.

big scam

jset21

[Betcoin.AG]

-SNIP

It has become clear, based on your handling of this situation, that you are not able to gamble responsibly. Because of this, we are no longer able to reopen the original account after the 60 day self-exclusion period has expired. We are grateful that you love Betcoin so much that you have chosen to open at least 3 accounts, however your first priority should be focused upon your ability to control the choices you make. Regarding the matter of the original post, it has been ruled upon by the mediator you chose. Please take care of yourself and feel free to contact us privately if we can assist in finding you some help for this issue.

Unlike the cases against malicious abusers, winning this one does not have that same feeling of satisfaction. We really just want the OP to be okay and we have done everything we can to accommodate him throughout the exclusion process. If anyone out there has a gambling problem or is unsure whether they do, we are always here to provide resources or simply lend an ear.

[LEVSKI7]

It was for two lawsuits filed by players who had their accounts suspended and were prevented from playing in the areas in which they obtained the most benefits, when "all bets are made at the sole discretion and risk of the client." The operators will no longer be able to establish the general subscription conditions as mandatory.
 
The ruling against Betfair was issued by the deputy judge Marcos Carrero Morera under sentence 149/2021, and Bet365's by the court judge Susana Fernández de la Parra in file 108/2021. In both cases, the right of the companies to mark the general conditions boxes as mandatory for subscription was annulled, through which users are limited in case of fraud and detection of problematic gambling, among other reasons.

"Although, in theory, these clauses are included to avoid fraud situations, in reality, they are used to prevent users who earn some money from gambling, from playing again. That is: Either they are not allowed to participate or they restrict the amount of money that they can be gambled," said Simó Álvarez.

[jset21]

Oh im fine betcoin rep, thanks for the concern though. your transparent well wishes really warm my butthole.

if ANYONE has ANY questions about what transpired, feel free to PM me - all i can do at this point is warn the next people of what can happen with sites like these.

good luck everyone, just stick to the regulated sites like I should have.

[robelneo]

They ruled in favor of the casino

it's absolute bullshit, i never self excluded, i dont give a flying fuck what the mediator that i assume has some sort of ties with the casino says.

i did not self exclude.

Please be reminded that you are the one who opened the thread in casino.guru and filed a complaint casino.guru renders a decision in favor of Betcoin.ag based on the proof provided if you think that something is wrong with the decision it should be because you lack proof that you do not have another account while Betcoin.ag can prove it.
Denying is not proof, you have to show something.

if anyone has any questions feel free to PM me, i'll be transparent as i have throughout this whole process, which cant be said for the casino or the mediator as I havent been provided any of this so called proof of exclusion which i never did.

This could mess up things and will question your intention, those who will judge the proof should have knowledge on tracing double accounting if you did not send proofs to Casino.guru what is the reason is it because of the lack of trust in the casino.guru's judgment

oh and before the next person says i should be grateful that the casino didnt hold my deposit as well, please just kindly keep that to yourself, i did nothing wrong and im supposed to be grateful? no. just because the standard for crypto casinos is absolute scum doesnt mean that mostly scum should be tolerated.

What they say is based on the result of casino.guru's investigation that you are multi-accounting, other casinos will forfeit your deposit and this is a fact.

[holydarkness]

They ruled in favor of the casino

[...]

big scam

jset21

The arbitrators, same as most people overseeing this sub-board, are neutral third party, they made their decision based on evidences. I thought you agreed that upon escalating this case to a third party arbitrator, you and betcoin will both respect and adhere to the verdict given by the mediator?

[...]
If I may repeat my suggestion, CasinoGuru might be a good option that you want to consider. Of course, we all understand correctly that since both party agreed to seek a third party mediation, once the third party is chosen and agreed by both sides, both has to comply with whatever verdict given by the arbitrator?

of which you replied,

Thanks for the detailed explanation! i'll proceed with casino guru per your suggestion

jset21

If you can't accept their verdict and thought they're taking sides, I'm afraid there will be no user or platform or any other kind of service that could mediate and fix the issue, as you'll deem anyone's verdict as "taking casino's side" if the outcome didn't work as you wished.

I personally think and would consider this case as closed as I took the verdict by CG as the final answer. I think I would no longer attend to this thread. If I may add before I leave, be careful with that PM thing, you must not give your proofs to anyone blindly as those materials has your personal identity on it. Not everyone on this forum has no malicious intent. Lest you doxxed yourself and someone abused the info you're willingly share just because your judgement is clouded


philipma1957, I think you just dodged a bullet.

[LEVSKI7]

https://igamingbusiness.com/social-responsibility/responsible-gambling/french-regulator-publishes-gambling-website-blacklist/
“When a French consumer plays on an illegal website, it exposes you to multiple risks such as the unauthorised collection of personal data, payment fraud, installation of malicious computer programs, non-payment of winnings and the absence of measures to prevent excessive gambling and underage gambling,” ANJ said.

[ScamViruS]

https://igamingbusiness.com/social-responsibility/responsible-gambling/french-regulator-publishes-gambling-website-blacklist/
“When a French consumer plays on an illegal website, it exposes you to multiple risks such as the unauthorised collection of personal data, payment fraud, installation of malicious computer programs, non-payment of winnings and the absence of measures to prevent excessive gambling and underage gambling,” ANJ said.

What is the reason for posting this here? If gambling is prohibited in a country, then it is risky to have an account on a gambling website from that country. The Betcoin.AG rep has already responded to the OP's problem here, so it appears they are working on the problem. Only after this problem is solved will the details of how they found op's fault be known.

[LEVSKI7]

In reality, they are conducted illegally in every country because they do not have a license from that country and accept users.

[ligz]

They ruled in favor of the casino

it's absolute bullshit, i never self excluded, i dont give a flying fuck what the mediator that i assume has some sort of ties with the casino says.

i did not self exclude.

Please be reminded that you are the one who opened the thread in casino.guru and filed a complaint casino.guru renders a decision in favor of Betcoin.ag based on the proof provided if you think that something is wrong with the decision it should be because you lack proof that you do not have another account while Betcoin.ag can prove it.
Denying is not proof, you have to show something.

I thought the account being closed was about self-exclusion, not multi accounting.....
i believe there is something shady going on with betcoin...they held my funds after a withdraw, accused me of being part of a "betting syndicate"
but with no proof they had to pay me. Then they closed my account.

so imo, they look for ways not to pay people. So im not suprised they looked for a way not to pay OP

[LEVSKI7]

They invent reasons not to pay and close accounts that are not legitimate

[coin-investor]

They invent reasons not to pay and close accounts that are not legitimate

But in this case, the complainant ask the help of one reputable gambling reviewer to mediate, don't generalize casinos they may be few casinos that do this but for a casino to allow third-party interference they only show that they have a security system in place and it tracks one's account of breaking their rules.
If Betcoin decline third-party interference then we can speculative that they made a wrong decision to ban a player, we have to call spade a spade and not generalize the casinos.

[LEVSKI7]

By law, they cannot limit registrations from one IP.