They should be able to tell you exactly what terms and conditions you breached not just coming up with a vague message.
Agreed, and I think this is were most casions/sportsbooks miss it, communicate with your client by being transparent and where the player went wrong ...instead of dishing out generalized messages which make these guys look like they are just after the players money and no interest in the stay of the player.
Hope wr start to see personalized replies and not these template kind of replies which we see year in year out.
But if so then it seems a win situation for people who wants to abuse casino and sportsbook. They deposit, manipulate and fail to withdraw. They come here, complain, get the deposit back. But they are safe until they are unnoticed.
Gaming the system will never get you through such platforms that have the safe guards to protect their interest and using the public to your advantage .
And those other cases of other sportsbooks banning the user don't sit well with this case because being banned by ~5 different companies is one too many and could suggest same gaming strategy...
