Rollbit Withdrawal Frozen For $12,800 & No Response

[ellamaeduncan]

Hi Guys,

Decided to try out a new website called Rollbit for gambling. I deposited around 12,000 USD of tether and I want to bet on soccer games. I first placed a 1000 USD bet on a soccer game and won 800USD. I then tried to place a bet on another soccer game for around 5000 USD but it said that the max i could place on that game was only 200usd which was odd. Soo i decided to withdrawal all my money (around 12,800 USD )

After 24 hours my withdrawal did not arrive so I messaged support who asked me to do KYC.

Once I done the KYC, I was messaged by someone called RAZOR who said they wanted to do a video call with me. I said I was ready to do a video call straight away and they said they could do not it then that i should wait till Monday. On Monday, I message Razor to do the video call and got no reply. The same again on Tuesday, no reply from them.

I message support and they say that I just need to wait for the relevant person to contact me but its been 3 days?

Can anyone give a suggestion on what is going on or best way to escalate this. Their site and platform seems good so I would have imagined this is something that they would be able to resolve very quickly? Seems odd they would request a video call and then suddenly just disappear and not respond to any of my requests to sort it out

Thanks Guys - appreciate all the support on this and can anyone let me know if they have had the same experience?!!

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[JeromeTash]

Sorry for that bad experience, I wouldn't be feeling happy too if i was in your shoes

They do have an Announcement thread and representative in this forum, but he hasn't been online since 27th Feb 2023. Nonetheless, try sending him a personal message about the issue

ANN - https://bitcointalk.org/index.php?topic=5326640.0
REP - https://bitcointalk.org/index.php?action=profile;u=3067300

[DoublerHunter]

~snip~
I message support and they say that I just need to wait for the relevant person to contact me but its been 3 days?

^I understand you and if that will happen to me, it seems I am also frustrated with this scenario.
I think one option you could consider is reaching out to the support team again and politely asking for an update on your case. You could also inquire about the best way to escalate the issue if you still don't receive a response. The link is given above the ANN thread and the forum representative is also the best way to reach out to them.
However, it is important to remain patient and courteous when dealing with customer support. They are likely doing their best to resolve your issue as quickly as possible, and getting angry or frustrated with them won't help the situation.

[CryptSafe]

So sorry for your experience with the casino. Rollbit is a reputable casino that has been onboard for a long time now with signature campaign running. I really do not think they have forgotten about handling your case but if I may ask did you use VPN while login into your account?. Nevertheless was the amount you tried withdrawing above the maximum daily withdrawal?
I would advise you be patient with them while you try sending their representative here message as you have been given by a member here. Drop a message with the representative and also drop a comment on their announcement thread together with the link to this thread there so they could give you maximum attention to resolving your complaints speedily.

[acroman08]

seems like they were checking whether the OP is money laundering or something(not entirely sure though). they most likely flagged your account after depositing a considerable amount of money and withdrawing all the money from your account after winning 1 bet. anyway, JeromeTash shared the links of their ANN thread and their representative here in the forum, try posting on their thread about this issue. also, would you mind sharing any screenshots of your conversation with their support, I am asking because it will be better if you have evidence to support your claims.

[Ryker1]

Dont worry my friend, Roolbit casino will not scam you for sure because they are a reputable casino --I don't think they will let ruin their reputation with that small amount. They are here for how many years building up their reputation and I don't think they will scam you.
For now, try to contact them again and patiently wait for the result --while waiting try to read again the terms of the withdrawal, perhaps you are suspecting money laundering since you withdraw it after 1 bet. ^{[just my own assumption]}

[ryzaadit]

One rules in some casino.

Most of the casino have "wagering requirement" before you're can withdraw the money, like 1X from the money you're deposit. I read the story you're deposit 12,800$ and only wagering 1000 USD?

Your fund getting flagged with "money laundering" system, that's why the withdraw is not automatically process and need their manual process. Contact them, 4 years in gamble is always the one who got problem is from "sportbet" user due they are activity like this.

[aioc]

Hi Guys,

Can anyone give a suggestion on what is going on or best way to escalate this.

The best way is to post this in the scam section although it is not yet considered a scam the right section to post should be here, to get attention.

Scam Accusations and follow the right format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Lock this thread and create one in the scam accusation section so they will be alarmed that there is an accusation on their platform.

There are resolved and existing accusations on Rollbit I hope they will eventually resolve by creating a thread there.

[Taskford]

Its really frustrating to experience that but maybe Rollbit is doing a sort of investigation on your account soay e try to extend your patience with them since we know rollbit is reputable casino exist in this space. Maybe the least you can do for now is to follow up your case from time to time to be notice by relevant rollbit representative which handling your case to notice you and see that you are ready to cooperate with the investigation happening.

[klarki]

Its really frustrating to experience that but maybe Rollbit is doing a sort of investigation on your account soay e try to extend your patience with them since we know rollbit is reputable casino exist in this space. Maybe the least you can do for now is to follow up your case from time to time to be notice by relevant rollbit representative which handling your case to notice you and see that you are ready to cooperate with the investigation happening.

Probably their monitoring system considered the client's actions to be suspicious.
In any case, they must stay in touch with the client and keep him informed about the status of his case.
Agree that waiting without any information is very disturbing and tedious.

[AmoreJaz]

Hi Guys,

Can anyone give a suggestion on what is going on or best way to escalate this.

The best way is to post this in the scam section although it is not yet considered a scam the right section to post should be here, to get attention.

Scam Accusations and follow the right format

-

Lock this thread and create one in the scam accusation section so they will be alarmed that there is an accusation on their platform.

There are resolved and existing accusations on Rollbit I hope they will eventually resolve by creating a thread there.

the OP can move this thread to the scam accusations board and follow the format. as rollbit is one of the casinos here with long running sig campaign, i don't think they will not resolve this case as it may taint their reputation. you can also ask help from Hhampuz as he is the CM of this sig campaign. he will surely help you if the team is not responding you for days now.

also, as mentioned above. check the wagering requirement as the OP may have overlooked such requirement. better check their ToS now and see if you still need to comply some of their conditions before withdrawal.

[BenCodie]

From what it sounds like, they called you to see if you cared about privacy, and if so, would have used this as an excuse to ban you. Then, once you went of video call and proved that you are just a normal guy who got lucky, they decided to just stop responding. Little did they know that you would come here and make a complaint...and because you have, they will either concoct a good story saying you violated their terms of service, or, cave and pay you out when they start to see the thread. That's my opinion based on other issues I've read with casinos.

I wish you all the best in getting your withdrawal.

[Daltonik]

Hi Guys,

Decided to try out a new website called Rollbit for gambling. I deposited around 12,000 USD of tether and I want to bet on soccer games. I first placed a 1000 USD bet on a soccer game and won 800USD. I then tried to place a bet on another soccer game for around 5000 USD but it said that the max i could place on that game was only 200usd which was odd. Soo i decided to withdrawal all my money (around 12,800 USD )
~
Can anyone give a suggestion on what is going on or best way to escalate this. Their site and platform seems good so I would have imagined this is something that they would be able to resolve very quickly? Seems odd they would request a video call and then suddenly just disappear and not respond to any of my requests to sort it out

I'm sorry that this is happening to you. In TaC rollbit, there is no clear definition of the terms and conditions for withdrawal of funds, however, the FAQ says that the condition for withdrawal is a deposit of at least $10 and wager $10 in the same place for withdrawal of funds it says that withdrawals in rare cases can be postponed, but this is solved very quickly. The only thing that I do not understand what exactly is being discussed in the TaC for a period of 14 days is with regard to the refund of funds when the order is canceled.
Try contacting someone from support in their discord channel https://discord.gg/Mwx3zqH , there is a senior support and assistants.

[Reatim]

Hi Guys,

Can anyone give a suggestion on what is going on or best way to escalate this.

The best way is to post this in the scam section although it is not yet considered a scam the right section to post should be here, to get attention.

Scam Accusations and follow the right format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Lock this thread and create one in the scam accusation section so they will be alarmed that there is an accusation on their platform.

There are resolved and existing accusations on Rollbit I hope they will eventually resolve by creating a thread there.

This is too fast to react as Scam mate , Rollbit has a huge advertising here in Bitcointalk and I believe that Even the Manager like Hhampuz can directly contact the support or the team to what happened in this , and also even OP is just asking about the case so maybe let us wait a little more time for the team to address this and resolved without any harm in both party.

but if he really wanted to push as scam then he can just directly transfer this to scam accusation section and not need to create a new one.

[slapper]

I understand you. When you can't get updates on your cash on a platform, it's frustrating. Don't despair! Customer service requires patience and politeness. However, you can always act.Reconnect with them? Request a case update politely. If things aren't progressing, ask how to escalate the issue. The support team is doing their best.We're in this together! Kindness and respect are essential. We're all human, make mistakes, and try to survive. I hope your money is returned soon! You can directly send them a message here: Rollbitcom

[Daltonik]

I understand you. When you can't get updates on your cash on a platform, it's frustrating. Don't despair! Customer service requires patience and politeness. However, you can always act.Reconnect with them? Request a case update politely. If things aren't progressing, ask how to escalate the issue. The support team is doing their best.We're in this together! Kindness and respect are essential. We're all human, make mistakes, and try to survive. I hope your money is returned soon! You can directly send them a message here: Rollbitcom

Of course you can try, but his last post was in April 2021, although the last time he was online on February 27, they didn't really try to find an opportunity to contact support in the discord, but they don't even have the opportunity to create a ticket there, and you can contact the dm only after you are added to friends, but this is not real, there is not even a separate support channel.

[piebeyb]

i think you need to follow the advice of friends in this thread for this problem to be solved soon, i played rollbit once and i never had a problem with withdrawals, i think maybe the difference is that you withdraw quite a lot of money compared to the withdrawals i usually do more small of your money but back to your problem actually you can complain about this in their thread too for them to look at it and process it because i know its also risking the reputation of the casino in this forum if this issue is not solved.

But sometimes it also takes time to process your withdrawal if they suspect suspicious activity on your account. I hope your withdrawal will be processed soon

[AHOYBRAUSE]

I am not surprised.

A company that uses stolen data for promotion purposes is not to be fully trusted.

Remember when all Stake.com players VIP level platinum and up got promo emails from Rollbit with bonus codes some weeks ago? The higher the level at stake the higher the bonus was. So obviously they bought the data from the stake hack a couple of months back. I used the code myself but would never even think about depositing there.

Not saying that they are scammers and I hope OP will get his money but this kind of treatment and actions aren't worth of a "reputable casino" .

[Wiwo]

This must be a very bad experience for you, having $12k frozen is a lot and the worst thing is that the casino is not responding to your complaints, but from the comment on the withdrawal, what is the reason for the balance frozen?

-Just to advise you, you have to include every possible evidence to your claims to give them authenticity, if not this will be treated as another baseless accusation.

[yahoo62278]

Aside from Kyc needing to be done, the user only wagered 1k out of the 12k he deposited. Nearly all casinos require you wager your deposited amount at least 1x before you're able to withdrawal. So even if he passes kyc and is good to go, they will likely require him to wager 11k more before he can wd.