Rollbit Withdrawal Frozen For $12,800 & No Response

[HmmMAA]

I guess that this is a case of arbitrage betting ( surebet ) from the OP's side and the gambling site just delays the process as a punishment ( it's a common startegy of bookies ) . As OP said he found odd that they didn't accept his bet of close to 5k and decided to leave when the betting amount was max 200 .
If the bookie wants to impose limits that are not mentioned in the TOS he should try to speed up the process and give the money back to OP asap . If there's a term in the TOS that they can change the size of the bet by their will then OP should follow their rules .
Anyway OP i hope your bad experience will end soon .

[QueenVera]

I'm so sorry for this inconveniences Andi I can Ionky relate to tis but I think the caption of thread is rather to harsh because they already replied you and the guy for the video call was a single individual that might have been busy and you should be  patient with them for something for upto seven days and see if there would be anything done about it.

Rollbit is a reputable casino and I don't think they will be willing to tarnish their image over some thousands of dollars and beside did you really take your time to read the terms and conditions of the casino before jumping onto it ?
And just as Yahoo said and yes you have to wager uoto the actual amount you deposited and with that you still have to wager 11k more.
Good luck.

[Nwada001]

Such an experience is really painful, especially given the amount involved. 
May be the system is suspecting a scam or fraudulent activity which they have not cleared off, but it looks some how odd to me to deposit 12k immediately into an online casino and immediately rush to wager huge amounts after your first win, which seems like you are testing the platform after confirming it with a win, then quickly move further to bet 5k in another game which was declined with it seeming your plan of deposit has been trampled upon because of that and you want to withdraw your asset immediately. I pray this gets resolved soon enough. 

Nearly all casinos require you wager your deposited amount at least 1x before you're able to withdrawal. 

Was never aware of this earlier before now.  So if I fund my online casino account more than I planned to and intend to withdraw the surplus immediately, I won't be allowed to do that? Unless I wager up to the deposited amount first. 

[yahoo62278]

Was never aware of this earlier before now.  So if I fund my online casino account more than I planned to and intend to withdraw the surplus immediately, I won't be allowed to do that? Unless I wager up to the deposited amount first. 

Check the casino's ToS that you are depositing too. Nearly all legitimate casinos have this rule to prevent money laundering and fraud. I'm sure Rollbit is no exception. There might be a non licensed casino out there that disregards this rule.

[aioc]

This is too fast to react as Scam mate , Rollbit has a huge advertising here in Bitcointalk and I believe that Even the Manager like Hhampuz can directly contact the support or the team to what happened in this , and also even OP is just asking about the case so maybe let us wait a little more time for the team to address this and resolved without any harm in both party.

but if he really wanted to push as scam then he can just directly transfer this to scam accusation section and not need to create a new one.

Not really I'm confident that they can resolve this issue, based on OP's post there are loopholes in his case, Rollbit can easily address this just like all the other issues, and every issue resolved in the scam section can be considered good for the reputation of a casino, some of the accusations are based on complainants' failure to follow the TOS of the casino, and some are fake accusation, it's just annoying to see two threads on one casino one is an announcement and the other is an accusation.

[FatFork]

Nearly all casinos require you wager your deposited amount at least 1x before you're able to withdrawal. 

Was never aware of this earlier before now.  So if I fund my online casino account more than I planned to and intend to withdraw the surplus immediately, I won't be allowed to do that? Unless I wager up to the deposited amount first. 

Yes. It's true that the majority of online casinos require players to wager their deposited amount at least once before they can make a withdrawal. This is a common practice across the industry and is designed to prevent money laundering and fraudulent activities. But, as yahoo62278 already mentioned, it's always important to read the terms and conditions carefully before making a deposit, so you're aware of any requirements or restrictions. Some casinos may have different wagering requirements, while others may not have any at all.

So, as a general rule, most online casinos don't allow users to use them as a mixing service. Typically, they'll require that you do more than just deposit and withdraw funds through their wallets, and may have specific criteria that must be met.

[robelneo]

Was never aware of this earlier before now.  So if I fund my online casino account more than I planned to and intend to withdraw the surplus immediately, I won't be allowed to do that? Unless I wager up to the deposited amount first. 

What casinos are you playing right now, and how many terms of service or rules you've read in the casinos you're playing, that's the trouble with players they disregard the most important part of the casino, which is not the games, it's not the features but their terms, disregarding this will put your account in trouble.
That is why I question TOS that is incomplete no TOS or not visible TOS as if trying to hide its TOS, when a casino is hiding its TOS they want to trap gamblers, but one of the basic rules of casinos is wagering requirements whether the funds come from the bonus or from the deposit.

[klarki]

The minimum wager requirement for withdrawal (quote from a neighboring thread) :

Quite surprised to find a casino that doesn't have a wagering requirement of the deposit value but I doubt it exists because usually the casino will apply at least 1x wager req so I asked directly at live support and the answer was at least 1x or 100% of the deposit amount


I only know that Rollbit has no minimum in deposit as well as withdrawal, and because Op is also looking for casino with criteria like that so Rollbit can still be included in his list.

So it's definitely clear why his account was frozen. To avoid confusion, they should have corrected the information in their FAQ a bit.

[Nwada001]

What casinos are you playing right now, and how many terms of service or rules you've read in the casinos you're playing,

Have only used few and off recently playing with Sportybet, read there t&c but never understood this part fully until now, I can see what they throughly means by the below statement.

2.3 If the value of a deposit is not played through in full before a withdrawal is requested, SportyBet reserves the right to make a charge to the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.

[Haunebu]

Video call? Are you freaking serious? If they legitimately requested that, it's completely messed up and I will be avoiding this site from now onwards. Requesting such high-level KYC when majority of the amount is op's funds is dumb.

Also, as @yahoo mentioned, op would need to wager his entire deposit 1x before trying to withdraw again.

If money laundering is the reason why they froze his account, they should have explicitly stated that instead of ignoring him completely in an unprofessional manner in my opinion.

[Eureka_07]

OP, I agree to the speculation that your account has been flagged with money laundering. How long have you been playing to online casinos? If long enough, you should be knowledgeable with most casinos terms with wagering requirements. In spite of that wouldn't it be better if they confronted the OP with his/her violation? Because I also think that it is the professional way instead of just ignore him/her

[EarnOnVictor]

I don't know what to say as Rollbit is one of the casinos I have eye and respect for, but seeing a thing like this is discouraging. At times, if the withdrawal is not big enough, one might not witness a thing like this since the house is the one making money regularly. Sorry about that, and I hope that engaging them with the advice given by the first responder to this thread will be helpful to you and I believe there will be a fear in them that such an act will damage their reputation here.

Also, be sure to make your complaint with good proof and images attached.

[JeromeTash]

Aside from Kyc needing to be done, the user only wagered 1k out of the 12k he deposited. Nearly all casinos require you wager your deposited amount at least 1x before you're able to withdrawal. So even if he passes kyc and is good to go, they will likely require him to wager 11k more before he can wd.

To be fair, OP did try to wager $5K more, only to be limited to $200 as the max he could stake. I think this is what pissed him off to withdraw all his funds from the casino. I myself wouldn't want to wager small amounts $200 in so many matches just to meet the wagering limit, yet I have about $12K in my account.

[Hamphser]

Aside from Kyc needing to be done, the user only wagered 1k out of the 12k he deposited. Nearly all casinos require you wager your deposited amount at least 1x before you're able to withdrawal. So even if he passes kyc and is good to go, they will likely require him to wager 11k more before he can wd.

To be fair, OP did try to wager $5K more, only to be limited to $200 as the max he could stake. I think this is what pissed him off to withdraw all his funds from the casino. I myself wouldn't want to wager small amounts $200 in so many matches just to meet the wagering limit, yet I have about $12K in my account.

When a casino did make out that kind of limitation on the time that you do make out bets which is lesser that earlier then you would really be boggled up on your mind on what the heck is happening?

You would really be that assuming already that this is something wrong and obvious that they arent really liking for you to wager that big considering that you had won your previous bet.
If you do have 12k into your balance but you could only bet out 200 bucks then it is really normal that you would really be having those questions on what the heck is happening.
Its better that Rollbit should clarify this accusation because if they would be leaving out this hanging then this would really be making up some bad image or impression.

[LEVSKI7]

I guess that this is a case of arbitrage betting ( surebet ) from the OP's side and the gambling site just delays the process as a punishment ( it's a common startegy of bookies ) . As OP said he found odd that they didn't accept his bet of close to 5k and decided to leave when the betting amount was max 200 .
If the bookie wants to impose limits that are not mentioned in the TOS he should try to speed up the process and give the money back to OP asap . If there's a term in the TOS that they can change the size of the bet by their will then OP should follow their rules .
Anyway OP i hope your bad experience will end soon .

Did you come up with this nonsense yourself? 

[davis196]

One rules in some casino.

Most of the casino have "wagering requirement" before you're can withdraw the money, like 1X from the money you're deposit. I read the story you're deposit 12,800$ and only wagering 1000 USD?

Your fund getting flagged with "money laundering" system, that's why the withdraw is not automatically process and need their manual process. Contact them, 4 years in gamble is always the one who got problem is from "sportbet" user due they are activity like this.

Rollbit customer support asked the guy to do KYC and a video call. I guess that they didn't mention anything about a "wagering requirement", which is weird. Perhaps OP could just wager the 11K USD, just in case the customer support asks him to do so.
I wouldn't bet on the casino's reputation as some kind of guarantee that the user won't get scammed. Basically almost any online casino could find hundreds of legal "excuses" to scam a user(like breaking the Terms of Service).
Depositing 12K USD seems like an extremely risky move. Let's wait and see how the customer support of Rollbit will handle this situation.

[piebeyb]

OP, I agree to the speculation that your account has been flagged with money laundering. How long have you been playing to online casinos? If long enough, you should be knowledgeable with most casinos terms with wagering requirements. In spite of that wouldn't it be better if they confronted the OP with his/her violation? Because I also think that it is the professional way instead of just ignore him/her

yes, almost on average, the casino team does not respond to any accusations and reports in this forum and often ignores them even though they should respond so that everyone knows the casino that the casino is behaving professionally, at least a little respect the OP who made these accusations even though the OP also made mistakes at least the casino responded to this, well I'm not taking sides with anyone, basically this is all just because of communication and lack of reading where gamblers should before playing read the rules and requirements at the casino so that problems like this don't happen.

[KiaKia]

I can't imagine myself been in same situation as Op, I would have freaked out,  they should have just told him what he did wrong instead of all the ignoring, this is so unprofessional,  if OP gets his money out of such gambling site he is definitely not coming back, I don't understand why some gambling devs are like this. This type of rules should be in their FAQ right from the beginning so that people can go through them and won't do the opposite and mess things up, I feel like they did all this intentionally.

[coin-investor]

I can't imagine myself been in same situation as Op, I would have freaked out,  they should have just told him what he did wrong instead of all the ignoring, this is so unprofessional,  if OP gets his money out of such gambling site he is definitely not coming back, I don't understand why some gambling devs are like this. This type of rules should be in their FAQ right from the beginning so that people can go through them and won't do the opposite and mess things up, I feel like they did all this intentionally.

You will not be in that situation if you understand the logic that you need to wager once you deposit, it's a basic rule of majority casinos you cannot just withdraw the excess or portion of your deposit, because in the first place why would you deposit an excess amount?
It's understandable even if this rule is not in the FAQ because there are very few or no casinos that will allow a withdrawal without wagering.

[mak013]

It is strange enough. But you can post this situation in the Rollbit thread. I think that it can help to speedup the process.
And i can give advice for the future gambling. If there is no any big bonuses for the first deposit - it would be better to make a deposit that will be enough for 2-3 bets. After that try to withdraw money. Most times you will KYC, but after it you willn`t have any problems with casino. Of course if it is normal casino.