Metaspins.com Scam Site Dont put your BTC There!!!!! NOT pay 9500 USD winnings

[Nwada001]

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

I don't know what kind of policy you are using, but I believe the best thing to do if you detect system abuse or bonus abuse is to restrict the accounts involved and any winnings that come through the abuse. Withholding a customer's deposited funds is the wrong move to make because you will be rubbing his or her hard-earned money into the casino. 
Just to be clear, system abuse is not encouraged, but also holding customers' funds no matter the crime is something a casino or platform should not do, unless they are also scammers who are hiding behind their policy. If things are not followed accordingly, even a clean account can be tagged suspicious when the platform is noticed with the customers holding. 

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[goldkingcoiner]

A casino website which is withholding your withdrawal on grounds (with proof) that you somehow breached the terms and conditions of mentioned casino is not considered a scam nor something irregular. Casinos usually do their checks during withdrawal events. This provides them the advantage of having to do less checks in a certain time period. Checking everyone thoroughly might be technically not possible for them. Another advantage for them is pocketing some more of your money, should you continue gambling and lose. Whether that is morally questionable can be debated.

But it does seem like you don't deny the multi-account allegations? Should have perhaps read the casinos rules first.

[Eureka_07]

<snip>
Did all "his other accounts" also submit KYC?
Did all other accounts also have deposits, if yes then how big?
Did other accounts also win money in your casino?
Did any of the accounts managed to withdraw anything?

I do also agree that they should return at least the OPs deposit fund.

But for the quoted phrases above, I don't think it matters if ever Metaspins proved that the OP is multi-accounting and abusing their bonuses.

Metaspins, please prove that he really did abused your casino.

[piebeyb]

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

I don't know what kind of policy you are using, but I believe the best thing to do if you detect system abuse or bonus abuse is to restrict the accounts involved and any winnings that come through the abuse. Withholding a customer's deposited funds is the wrong move to make because you will be rubbing his or her hard-earned money into the casino. 
Just to be clear, system abuse is not encouraged, but also holding customers' funds no matter the crime is something a casino or platform should not do, unless they are also scammers who are hiding behind their policy. If things are not followed accordingly, even a clean account can be tagged suspicious when the platform is noticed with the customers holding. 

i also think playing using maybe the same IP as my neighbors would be inconvenient if both have casino accounts, i don't want to defend any crime and that is also unacceptable OP mistake if it is proven to make multi accounts and take advantage of bonuses or other, but at least metaspins returning his Deposit is a middle way so that OP also learns from his mistakes, but if it is frozen it seems unfair too, apart from all that hopefully this problem can be resolved soon and no one is harmed.

[klidex]

My opinion it seems that the OP has provided concrete evidence and at least Metaspin should also provide evidence related to what is meant by multi-account fraud.
So that everyone here will have no doubts if all the problems are solved in the open and if Metaspins has provided evidence about multiple accounts, it will fix things.
But if this is not resolved soon and the OP has provided evidence but the Metaspins team has not provided any evidence, this is likely to be a big problem for Metaspins whose reputation has decreased a little.

[redsun114]

In as much as you are trying to prove a point op you too must come with a clean hand. You said they told you about opening multiple accounts and if we are to go by that, it seems your ip has been used to open an account with them before or possibly you might be using a public internet service which might have prompted their actions against your account or did you use a VPN while login into your account? From the post you made it clearly states so maybe as a result of that, you will need to prove beyond reasonable doubt you did not default their policy, terms and conditions. However, there is no proof here as I tried quoting you post so that the pictures could be viewable but to no avail. I would suggest you use the imgur or imgbb.com to make upload of your proof.

We must see a warning sign about multi-account, right after we register. Now if the OP still continues to deposit, there is nothing to be blamed here but him. When registering to any site, it will be best to not use a public internet because we never know what if the IP is already been used for illegal acts?

There is also a tendency that the owner of that wifi will sniff our login credentials and hacked your accounts.

If we already have created our account before and successfully use it, what's the use of using a VPN to login? A casino can ask us a KYC if they detect us and if it's against the rule but we can always complete it if we want to recover our account.

[Saisher]

<snip>
Did all "his other accounts" also submit KYC?
Did all other accounts also have deposits, if yes then how big?
Did other accounts also win money in your casino?
Did any of the accounts managed to withdraw anything?

I do also agree that they should return at least the OPs deposit fund.

But for the quoted phrases above, I don't think it matters if ever Metaspins proved that the OP is multi-accounting and abusing their bonuses.

Metaspins, please prove that he really did abused your casino.

I support that OP should get his initial deposit because other casinos are doing that one example is Betcoin.ag and many other casinos, but if it's in the casino's terms that they will confiscate funds if there are violations then there is nothing we can do,
This is one of the times that casinos just issue an official statement and that's all there is without showing anything to back up the claims, what made them different from 1xbit who does the same, casinos should do a mediation if they want to protect their security system.

[worldofcoins]

Thank you for sharing your bad experience and reviews about metaspin.com so that everyone would be vigilant towards this casino. Also, make sure that there might not be any breach of terms & conditions by your side as they claim. Then I suggest you post this in the scam accusation section on this forum.

[Metaspins.com]

We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:

https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings

[robelneo]

We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:

https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings

It's good that you provided a way to let a third party mediate on the concern although the complainant is not satisfied with the result although he is the one who filed and ask for mediation by posting on that platform it may be considered resolved but it's up to OP to take further action if he firmly believes that there is manipulation on the logs

[Metaspins.com]

So far all the complaints on third party websites have been reviewed and closed, and it is clear that the decision we have taken is fair and legit

https://www.casinomeister.com/casino-complaints/summary-2023/#march
https://casino.guru/metaspins-casino-the-player-s-account-got-blocked