WINTOMATO.com scam 4300 usdt, aftter 2 months resolved

[dmytro9]

I found on gamblescope.com that some play same was scammed at tomatowin site, here screenshot. With totally same reason
https://imgur.com/a/dG0licb

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[John Abraham]

I'm sorry for the late reply;

You guys have always been late, and that's why you have negative feedback on your profile. You could easily ask yahoo to check the thread when it was resolved and ask him to review the case again.

We have all relevant proves and ready to provide proves to any legal entity;

Do you guys cooperate with 3rd party mediator companies like askgamblers.com, thepogg.com? If so, Let the community know which one you previously worked with.

I accessed from my mobile internet ip.

I know for a fact that when you use mobile data. It changes the IP address randomly every time you turn off and turns on the mobile data. Eventually, it matches someone else IP address. I had the same issue with Bitsler a couple of years ago even though there was no deposit bonus back then. Then I had to record a video proof that my IP address changed every time I turn off it and turn on back. Not sure if the same thing happens in other counties as well. Can anyone confirm if it happens to you as well when you use mobile data?

[dmytro9]

Yes, if i try to my put my phone into airplane mode, then go back, ip is changed. May be i have intersection with ip with some player, but if casino see that player has same ip liek other, why they do not ask for kyc to get bonus, i do not give bonus for such players, you know population of Ukraine? How much people can play from my country and have same mobile provider. I do not know data, but i think that 1/4 of my city citizens using Lifecell provider, like in other Ukraine territory. But casino said that device was same, it is total fake. So now i see that casino find reaason why to to pay winning, and confiscate deposit.

[wintomato]

We reserve the right to cancel bonus if the users ip intercepts with other users IP or Finger prints in your case both ip and fingerprint intercepted with the players who did the exactly same activities, activating bonus campaigns and playing the exactly the same games;

So we had the evidence: 1 IP match, Fingerprint Match and Game activity match, Enough evidence? Guess Yes !

Yes, if i try to my put my phone into airplane mode, then go back, ip is changed. May be i have intersection with ip with some player, but if casino see that player has same ip liek other, why they do not ask for kyc to get bonus, i do not give bonus for such players, you know population of Ukraine? How much people can play from my country and have same mobile provider. I do not know data, but i think that 1/4 of my city citizens using Lifecell provider, like in other Ukraine territory. But casino said that device was same, it is total fake. So now i see that casino find reaason why to to pay winning, and confiscate deposit.

[holydarkness]

Thank you. I already made complaint at askgamlers. I will make on other site which you sent. Thanks for help

I would discourage you from doing so, submitting multiple complaints on multiple arbitrators simultaneously wouldn't help expedite your case. If any, it would only make things works slower because the representative from wintomato will now have to answer to several platforms.

Choose one you preferred --in your case, you've choose AG-- and stick with them until the outcome and decision is made by the arbitrator.

[Mahdirakib]

Thank you. I already made complaint at askgamlers. I will make on other site which you sent. Thanks for help

Have you submitted your complaint on Askgamlers or Casino Guru website? I have found a complaint about your issue on Casino Guru website: Wintomato Casino - Player has been accused of opening multiple accounts.

BTW, Wintomato team has suspected you as an abuser with multiple accounts and blocked your account. Did they also seize your deposited fund? Probably they won't disclose any evidence in the public forum. The Casino Guru team has taken steps to resolve the issue. Don't forget to provide the final update of their decision here.

[wintomato]

Please don't mislead the formers, the account is not blocked and funds are available, bonus is canceled and bonus related profits;

Thank you. I already made complaint at askgamlers. I will make on other site which you sent. Thanks for help

Have you submitted your complaint on Askgamlers or Casino Guru website? I have found a complaint about your issue on Casino Guru website: Wintomato Casino - Player has been accused of opening multiple accounts.

BTW, Wintomato team has suspected you as an abuser with multiple accounts and blocked your account. Did they also seize your deposited fund? Probably they won't disclose any evidence in the public forum. The Casino Guru team has taken steps to resolve the issue. Don't forget to provide the final update of their decision here.

[Mahdirakib]

~snip~

I'm not trying to mislead the information here. OP mentioned it several times that his account has been blocked by your casino. The user has also mentioned it in the Casino Guru mediation center.

When i tryed to withdrawmoney, they asked KYC, i pass KYC, then casino blocked me

The casino asks for a selfie for verification. I hang and then block, the funds were taken away.

There are two replies waiting for approval in Casino Guru forum. One of those is from OP, the other one is from Wintomato team. I hope everything will be clear soon. @wintomato, has your team allowed OP to withdraw his deposited funds?

[paid2]

I just went to check the thread on Casino Guru, the last two posts are still awaiting moderation and validation.

I hope OP can get his funds back, if it is indeed proven that he did not abuse the welcome bonus system.

From my point of view Wintomato has a rather vague way of communicating, extremely condescending with OP. And even if OP is a bonus abuser and they can prove it, in my opinion it's always better to keep your distance from such a casino manager, who takes days to respond, and once he deigns to respond is condescending.

We have so much choices and opportunities to play online with cryptos, I'll prefer safe and recognized websites. Too much suspicions and lack of reactivity from their team, even if they are not scamming OP in reality, I think we can find better places to gamble anyway.

[dmytro9]

I just went to check the thread on Casino Guru, the last two posts are still awaiting moderation and validation.

I hope OP can get his funds back, if it is indeed proven that he did not abuse the welcome bonus system.

From my point of view Wintomato has a rather vague way of communicating, extremely condescending with OP. And even if OP is a bonus abuser and they can prove it, in my opinion it's always better to keep your distance from such a casino manager, who takes days to respond, and once he deigns to respond is condescending.

We have so much choices and opportunities to play online with cryptos, I'll prefer safe and recognized websites. Too much suspicions and lack of reactivity from their team, even if they are not scamming OP in reality, I think we can find better places to gamble anyway.

Now casino do not answer at casino guru site.

More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.

I will post here, what casino guru site will decide.

[paid2]

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.
I will post here, what casino guru site will decide.

Yes please, keep us informed ! I am very curious about the ending of your dispute with them.

[Mahdirakib]

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.

Both parties get 7 days to give replies to the Casino Guru team. There are more than 3 days left for the Wintomato team to provide the evidence to the mediators. Probably they are collecting the evidence for giving it to the mediators. Casino Guru team may close the issue as unresolved if Wintomato representative can't provide the evidence within the given time frame. Anyway, were you allowed to withdraw your deposited funds?

[dmytro9]

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.
I will post here, what casino guru site will decide.

Yes please, keep us informed ! I am very curious about the ending of your dispute with them.

Casino do not repied and can not sent evidence. Seven days already passed.

[Mahdirakib]

Casino do not repied and can not sent evidence. Seven days already passed.

Wintomato representative got 7 more days for providing the evidence to Casino Guru team. They will close the complaint as unresolved if Wintomato team don't provide any response. The behaviour of Wintomato representative isn't professional. We have seen more accusations against them in the past, and the representative of Wintomato rarely showed the responsibility to solve the issues. They are regularly active on their twitter account only. You may create a flag against them if you want.

[paid2]

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.
I will post here, what casino guru site will decide.

Yes please, keep us informed ! I am very curious about the ending of your dispute with them.

Casino do not repied and can not sent evidence. Seven days already passed.

Yeah doesn't smell good for your money OP, sorry for your loss.

I will wait the 4d left by principle and leave some negative trust to the casino operator, hopefully it could stop someone to send money there in the future, hope it could avoid to risk his money to at least one person. Unfortunately I don't know what we can do other than that 

Their lack of communication is really disgusting, you are the player, they are supposed to be the professionals, and they really, really don't act like professionnals

[macson]

snip

Hi, yes, may be, it is my fault. I saw good welcome bonus deal and tryed to play without any check. Only when i get scammed i try to find any information

hi OP, sorry about the problem you are experiencing but i highlight your statement.  if you continue to do your bad habit ^{(making a deposit to get a welcome bonus)} then you will get bad luck soon.

Hello Dear Bitcoiners,

I'm sorry for the late reply;

This player abused our bonus policy, created multi accounts and was obtaining deposit bonuses; Our deposit bonus is the super generous we really give the players significant gifts;

We we identified common IP addresses (non VPN) and also  device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
Our bonus policy is generous and clear at the same time, we give it only once not 10 times;
snip

i am being neutral here, but is there no other way out other than returning the capital of users who may have cheated on the 'welcome bonus', after all, it is their money, if you detect a loophole then a temporary ban and refund is the right decision wise because it's not wintomato money.

[BitcoinGirl.Club]

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.
I will post here, what casino guru site will decide.

Yes please, keep us informed ! I am very curious about the ending of your dispute with them.

Casino do not repied and can not sent evidence. Seven days already passed.

Yeah doesn't smell good for your money OP, sorry for your loss.

I will wait the 4d left by principle and leave some negative trust to the casino operator, hopefully it could stop someone to send money there in the future, hope it could avoid to risk his money to at least one person. Unfortunately I don't know what we can do other than that 

Their lack of communication is really disgusting, you are the player, they are supposed to be the professionals, and they really, really don't act like professionnals

It seems no update on the case yet.

Don't always believe all these scam accusations coming from forum accounts. I used to take these seriously and used to think the sportsbooks and casinos are the bad actors but in many cases it became obvious that sportsbooks and casinos are in fact the victim of these abusers. They found an easy way to come here in the community, put pressure with the help of forum members and perform their dirty job.

A sportsbook who is spending thousands of dollars in marketing to get clients, it makes no sense for them to scam someone for $4k or even $40k. A decent size casino and sportsbook spend more money than this in a single day.

[Pmalek]

It seems no update on the case yet.

They still have 5 days to respond.

Don't always believe all these scam accusations coming from forum accounts. I used to take these seriously and used to think the sportsbooks and casinos are the bad actors but in many cases it became obvious that sportsbooks and casinos are in fact the victim of these abusers. They found an easy way to come here in the community, put pressure with the help of forum members and perform their dirty job.

That's why it's important to evaluate each case separately and objectively, putting aside any love or hate you might have for a user or casino that is involved.

A sportsbook who is spending thousands of dollars in marketing to get clients, it makes no sense for them to scam someone for $4k or even $40k. A decent size casino and sportsbook spend more money than this in a single day.

I somewhat agree, but don't forget, those marketing investments need to be financed somehow.
If the casino refuses to discuss the case publicly and goes through a mediator that decides against them, that's the only proof we have that they are wrong. Same thing if the mediator sides with the casino. Since they won't share any information publicly in 99% of the cases, there is no other way.

[BitcoinGirl.Club]

I somewhat agree, but don't forget, those marketing investments need to be financed somehow.
If the casino refuses to discuss the case publicly and goes through a mediator that decides against them, that's the only proof we have that they are wrong. Same thing if the mediator sides with the casino. Since they won't share any information publicly in 99% of the cases, there is no other way.

The mediation business is trust business. Once they build a reputation then they can start manipulating cases to benefit their business too. In a case between a regular client and a casino which has good relation with the mediator [he supposed to have, because mediation is his business], I do not see how the mediator will not be biased too.

Everything is complicated, super subjective. A fair solution is to bring everything in the public area and let it decide openly but you, I and everyone know, they have an excuse that everyone will know their secrets which will risk their business. I have no idea what secrets it could be.

In a program if it is designed to add two numbers then it will always add two numbers. So what secret?

My argument is, I do not side for gambling business too. Ultimately it's down to the players how much he can afford to lose. Gambling businesses are protected by their shady terms and conditions. Going to a casino/sportsbook, placing few bets, spend $5, $10 or $100 is fine but when you are going there to spend thousands and expecting you are going to take the house down, then you are a fool. Whatever you gamble, all of these money are already in the debit side of your personal account.

[John Abraham]

The mediation business is trust business. Once they build a reputation then they can start manipulating cases to benefit their business too. In a case between a regular client and a casino which has good relation with the mediator [he supposed to have, because mediation is his business], I do not see how the mediator will not be biased too.

I agree with you here. The Mediation business is a trust business, and there is no guarantee that they won't sell their reputation. Once they build some reputation, Players used to trust them. What if they build a good relationship with the casino company and manipulate the report? There is no guarantee that they won't do that. I already suspect a mediation service of doing such. I can give you an example; the rest is up to you. You can judge by watching the pattern of how they do it.

A few months ago, A guy created a scam accusation against PlayBetr and Betcoin. Then the guy filed a complaint, and they chose a mediation service which was thepogg.com. The complaint thread is here: https://thepogg.com/complaint/playbetr-non-payment/. The result was in favor of the casino. If you see the comment section, You will see only thepogg.com commented on this case, and The Guy who filed the complaint could not write his comment. The Casino itself didn't write anything as well. At first, the casino accuses the player is guilty of fraudulent actions in Sportsbetting. But, Thepogg.com said the player is guilty of multiple accounts.

I am not saying they Manipulated the result. But, It was my assumption based on the case.