What is the biggest problem you think AI can fix in gambling

[AicecreaME]

If I am not wrong even an offline casino introduced something called face recognition which finds behaviour of all the gamblers of table and alerts when someone is cheating like making set-up, giving hits with sign language, counting cards,etc.

Still AI technology is in the infant stage so we can't be sure about their accuracy over handling of anything related to abusing their ToS, what if there is some glitch in the system so AI blocked some valuable customers of casino which will ruin the reputation as well as revenue generation. So as of now it can be used to assist but it shouldn't be given the authority of making any decisions so the human can cross check and make final decisions.

Now that you've mentioned this, it made me think too. If there would be AI cameras installed in physical casinos, most probably the cheating issues could be resolved and monitored closely without the help of staff lurking around the premises that could bother the other players. Although we can't really say for sure if there wouldn't be error on the reading of the AI but it could be a great start to remove the interest of those people who want to cheat the other players or the casino itself.

However, I'm still a firm believer that AI shouldn't be the sole reliance for every instance. Human intervention is still needed even from afar. So, maybe incorporating AI tech with better security will suffice.

[iv4n]

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

I'm not sure that AI can help much, some people are too cunning... Security is getting improved, but after a while, fraudsters find a way to bypass all obstacles. There have always been fraudsters and there will be.

It's a big hype around AI in general, but I am not so excited about it. AI is not a superpowerful "thing" that can do some "magical" stuff just like that. It's a tool that can help, but nothing more than that for now.

[Findingnemo]

If I am not wrong even an offline casino introduced something called face recognition which finds behaviour of all the gamblers of table and alerts when someone is cheating like making set-up, giving hits with sign language, counting cards,etc.

Still AI technology is in the infant stage so we can't be sure about their accuracy over handling of anything related to abusing their ToS, what if there is some glitch in the system so AI blocked some valuable customers of casino which will ruin the reputation as well as revenue generation. So as of now it can be used to assist but it shouldn't be given the authority of making any decisions so the human can cross check and make final decisions.

Now that you've mentioned this, it made me think too. If there would be AI cameras installed in physical casinos, most probably the cheating issues could be resolved and monitored closely without the help of staff lurking around the premises that could bother the other players. Although we can't really say for sure if there wouldn't be error on the reading of the AI but it could be a great start to remove the interest of those people who want to cheat the other players or the casino itself.

However, I'm still a firm believer that AI shouldn't be the sole reliance for every instance. Human intervention is still needed even from afar. So, maybe incorporating AI tech with better security will suffice.

AI technology will be the future there is no doubt in that, even at this beginning stage of AI technology many people are predicting AI can do more harm than positive things to us especially it will take all the jobs of humans so people will be left stranded for survival or just shown in some movies skynet the AI program will take over the world and start ruling it.

[kryptqnick]

The matter of reputation of casinos, forums that discuss gambling and specialized websites that review online casinos can IMO resolve most of the issues concerning fraud and minimize one's risks. It's irrational for a reputable casino to scam its customers because that would mean losing reputation and, in turn, losing more customers, which is undesirable. But yeah, maybe AI can help mitigate some risks here as well.
What I believe is a big problem that AI can fix is that many people don't understand how gambling works, don't understand the theory of probability, skill-based and random games etc. An AI that could really help gamblers with that already exists in a form of linguistic models (ChatGPT, Bing). A gambler can ask whether it's possible to outsmart slots, what's a probability of getting a certain result in dice and other similar things. As an assistant, AI can help avoid misunderstandings which often lead to frustration, anger, belief that one is just very unlucky or that one is being scammed.

[piebeyb]

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

I'm not sure that AI can help much, some people are too cunning... Security is getting improved, but after a while, fraudsters find a way to bypass all obstacles. There have always been fraudsters and there will be.

It's a big hype around AI in general, but I am not so excited about it. AI is not a superpowerful "thing" that can do some "magical" stuff just like that. It's a tool that can help, but nothing more than that for now.

So far, it still can't be used for anything great because basically it's just an artificial intelligence that actually comes from humans too, after all, cunning people always have a way of doing it and there's always a way to cheat. whoever it is they cannot be stopped even by using current AI technology which in my opinion still needs to be developed and improved again.

[Kakmakr]

I think if casinos can give AI enough data, it can do the same filtering that humans do to detect Alt account abuse. They can also be used to identify and "red flag" money laundering strategies and patterns , so that this can be reduced.

It will be interesting to see if this can be done in real-time and how fast the casinos can react on this output. I also want to see how scammers will react to this and what happens if there are false positive results. 

[joniboini]

I think if casinos can give AI enough data, it can do the same filtering that humans do to detect Alt account abuse. They can also be used to identify and "red flag" money laundering strategies and patterns , so that this can be reduced.

So basically a tool like a chain analysis for blockchain transactions right? If that's what you're referring to, I'm pretty sure we can build it already without relying on "AI" or whatever the tech is called. I won't be surprised if some platforms already use this, just not explicitly explained to their users. At the end of the day, it is just a filtering process, as long as there is enough data and machine learning should be able to do it.

Now that you've mentioned this, it made me think too. If there would be AI cameras installed in physical casinos, most probably the cheating issues could be resolved and monitored closely without the help of staff lurking around the premises that could bother the other players.

I'm not a fan of over-reliance on technology, especially something as young as "AI". They should probably start with using AI to filter fake KYC registration first before implementing something like that.  If the task is simple they can definitely do it without any human intervention, as long as the filtering reference is not terrible.

[molsewid]

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

With AI it will be more easier to eliminate frauds and set a stronger level of protection because AI is far more capable of doing the intense cross checking and and more complex security checks, it is a load of work for human to do cross checking themselves as the chance of missing a spot is possible due to tiredness or laziness. All these work load can be shifted to AI and leave the investigation cases to humans to fix.

What else do you think a gambling casino can benefit from using AI technology?

I don't think it can be beneficial for for so much. We should remember that it is still coded by man and it will not give us the 100%, Sam to different casino  websites it can be ddos or attack even they have security as well as people can still be fraudulent and AI cannot stop human behavior that's why we are created to make decisions either we will fall into fraudulent acts or we will not depend in AI too much.

[bittraffic]

Answer phone calls, if possible.  AI checking KYC also why not?

Automating stuff in the casinos is what AI can fix. They already have bots to use for chatting and auto respond emails but it's self-evident for its replies, unlike the ChatGPT. If the casino can deploy an AI, it will still be helpful maybe a fraud investigation that will take days for the result can only be done in minutes.

[Oceat]

I still have doubts in AI even if you say this will going to fix lots of things but AI doesn't have a free-will to choose what's wrong or what's right. But if AI would do something like assisting the human with their existing work it will be a very big help. Like for example of what the OP have been talking, like detecting a fraud. All kinds of fraud in a gambling and not just the games but also the platform.

But does AI like this really exist just to beat these fraud casino sites?

[royalfestus]

I think if casinos can give AI enough data, it can do the same filtering that humans do to detect Alt account abuse. They can also be used to identify and "red flag" money laundering strategies and patterns , so that this can be reduced.

It will be interesting to see if this can be done in real-time and how fast the casinos can react on this output. I also want to see how scammers will react to this and what happens if there are false positive results. 

Artificial intelligence algorithms used in gambling can identify patterns of risky behavior based on user data. The patterns include the frequency of betting, the amount wagered, and the amount of time spent gambling. Having access to this information could affect some gamblers' habits and invariably prevent them from gambling and reduce their use of the product.

[harizen]

Well, a little difference I see is that a live agent is likely to have access to the account information of the person in the casino.
I am not sure if the casino staff would think it is good idea to give access to such vast bulk of sensitive information to an AI, in the end, I believe that human beings taking care of small cases will be necessary to avoid even worse incidents, leaks and whatnot.

Account information is always visible to the agents. Sensitive information is another different topic and obviously, why such a casino tech or devs will share sensitive cases related to accounts in an AI Technology? These developers are not that dumb not to apply some limitations on what AI can do and besides, I doubt sensitive information will be leaked just because of using AI.

Besides, there are even gambling sites where live agents didn't even know how to respond accurately. These AI might solve those cases most of the time.

[uneng]

Answer phone calls, if possible.  AI checking KYC also why not?

Automating stuff in the casinos is what AI can fix. They already have bots to use for chatting and auto respond emails but it's self-evident for its replies, unlike the ChatGPT. If the casino can deploy an AI, it will still be helpful maybe a fraud investigation that will take days for the result can only be done in minutes.

To improve support is a good usage for AIs in gambling platforms. Personally I think the automatic support from businesses and companies in general are pretty lame yet. Instead of solving the issue presented by the customer they make things more complicated, waste time, while annoying the person on the other side of the communication considerably. After all you always have to ask the bot or AI to put a real attendant on the chat to have the problem solved.

Maybe with the upgrade of AI support through the most recent technologies the services can become more efficient for the customers, what is also good for the casino, since they will solve issues faster with less human employees needed for that purpose.

[DoublerHunter]

~snip~
Maybe with the upgrade of AI support through the most recent technologies the services can become more efficient for the customers, what is also good for the casino, since they will solve issues faster with less human employees needed for that purpose.

^Definitely right, because of its automatization of using AI, it quickly answers gambler's queries but I don't think it will give pure satisfaction especially if we know we are talking about AI not real staff. This is the center of improvement when you are using AI in your gambling platform, it will enhance the customer experience, and increase profitability. This can help casinos reduce costs and improve overall efficiency and that is I think the benefits of the casino upon using such AI which is a very hot topic these days.

[madnessteat]

Answer phone calls, if possible.  AI checking KYC also why not?

Automating stuff in the casinos is what AI can fix. They already have bots to use for chatting and auto respond emails but it's self-evident for its replies, unlike the ChatGPT. If the casino can deploy an AI, it will still be helpful maybe a fraud investigation that will take days for the result can only be done in minutes.

In my opinion, artificial intelligence will obviously be useful in casinos, sports betting, and in principle in many other areas. I do not know whether it will bring problems to people who play by the rules, but those who abuse promotions and bonuses will clearly have a hard time, because artificial intelligence is able to analyze activity and data very quickly. 

[Accardo]

Two things I think AI can resolve in the gambling niche are provably fair and payback percentage genuineness. Many casino sites present to players what they don't actually offer to them. AI can easily detect if the casino is genuine in their words and terms of service. For instance, a casino that claim to payout 90% but delivers 85%, AI can boldly flag such a casino as deceitful. Hence, talking about AI in gambling it should be for and against the casino. So, if individuals or players can train their AI to penetrate casinos using their API to provide such legitimate information to the public, many players wouldn't fall prey to organized lies made up by the house.

On the other flip, the casino can also use AI to hint newbies on the risk of gambling and advise them not to play more than they can lose. It'll help reduce many complaints raised by unguided newbies who lost it all.

[TimeTeller]

Two things I think AI can resolve in the gambling niche are provably fair and payback percentage genuineness. Many casino sites present to players what they don't actually offer to them. AI can easily detect if the casino is genuine in their words and terms of service. For instance, a casino that claim to payout 90% but delivers 85%, AI can boldly flag such a casino as deceitful. Hence, talking about AI in gambling it should be for and against the casino. So, if individuals or players can train their AI to penetrate casinos using their API to provide such legitimate information to the public, many players wouldn't fall prey to organized lies made up by the house.

On the other flip, the casino can also use AI to hint newbies on the risk of gambling and advise them not to play more than they can lose. It'll help reduce many complaints raised by unguided newbies who lost it all.

AI can do a lot in the gambling business but it depends on what it is being programmed to do.
However, the casino itself should be ready if it is tasked to detect the provable fairness of the site.
It means, they should really be practicing the fairness all the time, no exception of any situation.
In addition, they can verify the house edge of the casino, as claimed by the casino itself.
Usually, players don't verify or don't know how to verify if the displayed HE is true or not, so maybe AI can verify such feature.

[goinmerry]

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

No doubt it can be a good help as long as the execution works properly.

From the very first place, gambling sites won't use AI technology if they will think it won't bound to help them in some important cases.

Unfortunately though that it might lead some gambling sites to reduce their manpower as AI will cover now most of the work that there's no need and not necessary for humans to work on certain tasks.

[sunsilk]

What's the biggest problem that casinos do have? Maybe the verification of bets is gonna be like the answer on it since with what I see were just mostly scam accusations on how gamblers think that they've been cheated.

So, for every result of their bets, they'll just be given an automated response through the AI that verify almost everything that they've done and it's for the transparency.

I guess that might be one of the biggest problem that AIs could solve in relation to the casino's side.

[len01]

if a casino chooses to use AI for increased security and easier work, that's fine for me but the problem here is if a casino uses AI in customer support it will make angry customers feel dissatisfied with the service.
because if service support is held by AI, in the end, every complicated question and slightly difficult problem will not be resolved because bots answer according to what has been designed.
but if it's for the casino's advantage like speeding up system performance, that's very good.