#1: What do you mean by "low power issues" ?
#2, who won't test the transformer?
Low power means what it says: Voltage drops out of spec under heavy load - OR - there is a local brownout that causes a lower than normal voltage from the utility. Either way
you have to pay for someone to test/verify what you are seeing.
Testing the transformer: Due to the incoming voltages used, transformers tied to utility power lines are almost always oil-filled. The dielectric oil used provides both insulation as well as cooling. Most utility guidelines require the condition of the oil to be tested every few years to monitor its breakdown over time. You'll have to pay for that. If there is an issue with your voltage dropping when under full load, that can be checked using a (huge truck mounted) resistive load bank to provide known loads ranging from several 10's of kw to over several MW to the load side of the transformer. Most large cities have several companies that provide that service and it is NOT cheap.
In short, if you have ANY power issues
you have to pay for it to be diagnosed.
Oh btw: that link Phil gave is not for a main incoming power transformer - the utility side is usually over 4.8kVAC and more typically either 9.8 or 13.2kVAC - not 480v.