SOLVED Blockchain.com "oops, something went wrong..."

[Rikafip]

Im not familar with all the technical details but this seems reasonable. The money is there for sure and the mistake is on their end.

Blockchain.com is one of the worst wallets around and I would advise you to import your seed into something else instead of waiting for them to sort it out.

I had a similar problem on two ocassions and when it happened for the first time it took them 4-5 days to sort whatever problem they had and my crypto to finally show inside the wallet. Few months later it happened again (and at the worst possible time as I sent some bitcoin to my app in order to sell via BATM) and since I coulnd't wait for them to sort it out, I just imported seed into another wallet and never used blockchain.com again.

[1714718738]

1714718738

[1714718738]

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[khaled0111]

When I recover my wallet in Phantom nothing shows up, the address is completely different.

When I read your reply, the first thing I thought of is that you imported the wrong address, but no! I created a wallet on Blockchain app and imported it to phantom wallet and got a different address too.
It seems blockchain.com and phantom use different derivation paths to generate addresses.
You will need to find a wallet that uses the same derivation path as blockchain.

This is the 2nd reply by support:

"Hi MyName,
I've checked your account but I don't see any Solana.
Can you send me a screenshot of your wallet showing your Solana balance?
Please also send a screenshot of your SOL address when you go to Receive > Solana.
Thank you."

This simply shows how incompetent their customer support is! Why asking for screenshots when everything they need is stored on the blockchain?

[PX-Z]

"Hi MyName,
I've checked your account but I don't see any Solana.
Can you send me a screenshot of your wallet showing your Solana balance?
Please also send a screenshot of your SOL address when you go to Receive > Solana.
Thank you."

This simply shows how incompetent their customer support is! Why asking for screenshots when everything they need is stored on the blockchain?

To check and verify that they ^{(user and support)} have the same address? Because if not, then it's another bug, well, talking about bugs, they have lots of it.

OP said he imported the same seed on the another phone and its shows the balance there while on the other one isn't.

[swaga]

Small update

Their customer support hasnt replied in 3 days.
Ive found 4 more people with the same problem with SOL.

Basically the only way i can see my SOL balance is through their phone app - This method works on any phone.
If I try to import my wallet to ANY other app my SOL balance appears to be 0.

This problem is still unsolved and honestly it might be better to just say goodbye to $200 worth of SOL and move on.
But either way I will post any and all updates their customer support sends my way.

[Potato Chips]

Their customer support hasnt replied in 3 days.
Ive found 4 more people with the same problem with SOL.

Try to escalate your ticket number on twitter:

https://twitter.com/AskBlockchain
https://twitter.com/Blockchain

Basically the only way i can see my SOL balance is through their phone app - This method works on any phone.

It appears SOL is only available on their mobile app as I logged in on the web and couldn't find it? There's also a recent article about their new revamped app, see: https://medium.com/blockchain/new-blockchain-com-app-the-only-crypto-app-youll-ever-need-a4ea497f8f21

Did you just started using blockchain.com for SOL?

If I try to import my wallet to ANY other app my SOL balance appears to be 0.

If the address doesn't match, it's incompatible. I honestly couldn't find any information about their solana wallet and since this appears to be newly integrated I'm not surprised I couldn't find anyone trying to import their blockchain.com sol wallet when I hit the subreddits. Nevertheless, I've tried with the popular wallets and no luck - exodus, trust, phantom and crypto.com defi wallet.

You may be stuck with their support for a while...

[swaga]

Update

Support answered:

"So I checked with our team and it seems that the issue you're facing is happening for others trying to send Solana. Our team is working on a fix for this bug and should hopefully have it fixed soon. Thank you in advance for your patience. 🙂"

[swaga]

The issue has been solved.

Here is the support reply:

"Having checked your account, the appropriate department has reported that the issue has been fixed, you should be able to withdraw Solana from your DeFi wallet.
 
Please make that you have the latest version of the app installed and try again, we look forward to hearing from you.

Kind Regards"

So for anyone having this same problem, the best solution is to just wait.
Thank you all for the help.

[Potato Chips]

So for anyone having this same problem, the best solution is to just wait.

Also, your persistence writing to their support most likely played a huge part on getting this solved faster as well as other people reporting their cases. I'm unsure if you encouraged people you found having the same problem to write to them as well but that would be a plus.

Thanks for the continuous updates 

[khaled0111]

...

Glad to hear your issue has been solved and you can finally withdraw your coins.
My advice, again, is to move all your coins to a better non-custodial wallet where you will be the only one who have full control on your funds. At least, if you face a similar problem you in the future you can fix it by yourself without having to wait days for customer support to intervene and assist you.