Rollbit hold funds and ignore in chat

[RollbitScammers]

 Greetings to all. Recently signed up to rollbit to bet on the sportsbook. Regular game, lots of deposits and withdrawals. A few days ago I noticed that maxbet was reduced. I asked them in the chat to review the limits. About an hour after contacting, they requested KYC. I successfully passed it, but my limits were cut to zero. After that, I immediately tried to withdraw funds, but I could not do this. In the chat, I asked what the problem was, they answered that I needed to make a video call, I immediately agreed, but warned that I did not know English, but that I was using Google translator. They did not answer me for a long time, the next morning a certain SmokeyLisa answered me that "Hey,
I will let you know once I have some availability to sort this issue out ASAP.
Kind Regards,
Smokey Lisa."
 That is, I just have to wait for some unknown reason until a certain SmokeyLisa has free time so that I can withdraw my money. It's been 3 days and no one has scheduled a video call for me. All my chat messages get a rare reply "We'll update you accordingly."
The account currently has 770$ and 150$ bonuses. I'm not even sure that I have earned at least something during the existence of the account.
I just don't understand this whole situation. If you want to make a video call then let's do it! If you don't have time for it, then why should it be my problem?

I'm sorry for the mistakes. Copied text in google translate

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[_act_]

Try and message their representative on this forum, it has been some days ago that he was last active on this form, but you can message him, likely he may see the PM.

PM him: https://bitcointalk.org/index.php?action=profile;u=3067300

You can also post this on their announcement thread: https://bitcointalk.org/index.php?topic=5326640.0

[RollbitScammers]

Try and message their representative on this forum, it has been some days ago that he was last active on this form, but you can message him, likely he may see the PM.

PM him: https://bitcointalk.org/index.php?action=profile;u=3067300

You can also post this on their announcement thread: https://bitcointalk.org/index.php?topic=5326640.0

I am sure that their representatives will read everything anyway. Moreover, I sent them a link to the topic in the chat. I am simply surprised by their indifferent attitude and how they communicate with customers. Such companies that have the slightest respect for customers should not be in the top.

[acroman08]

would you mind posting screenshots of your chat/email conversation with their support? I am not saying that you are lying but just trying to be sure that your claims are true so members who see this thread can see whether to support you or not.

It's been 3 days and no one has scheduled a video call for me. All my chat messages get a rare reply "We'll update you accordingly."

it's not the first time I've seen casinos(not just rollbit) takes time before contacting the gambler again about their issue, it is probably some kind of protocol for them. perhaps wait for a few more days.

[RollbitScammers]

Here are the screenshots. I'm afraid I won't upload them correctly because I'm using the forum for the first time

https://i.postimg.cc/FKD1kX6Y/chat1.jpg

https://i.postimg.cc/rwzqZRZw/chat2.jpg

https://i.postimg.cc/fyBhBMxd/chat3.jpg


And many more chats where they just reply like robots "We'll update you accordingly"

[shasan]

You have created your account at Date Registered: Today at 09:03:17 PM and you have created your first post on: Today at 09:27:04 PM. I am surprised to see this type of post though you have created your account only before less than 18 minutes of your first post yet you have find out correct board and wrote the big post. Undoubtedly you have multiple account both on the forum as well as on the site. And it proof from the assertion by you:

I am sure that their representatives will read everything anyway.

[RollbitScammers]

You have created your account at Date Registered: Today at 09:03:17 PM and you have created your first post on: Today at 09:27:04 PM. I am surprised to see this type of post though you have created your account only before less than 18 minutes of your first post yet you have find out correct board and wrote the big post. Undoubtedly you have multiple account both on the forum as well as on the site. And it proof from the assertion by you:

I am sure that their representatives will read everything anyway.

I found a google forum for "rollbit videocall" and it came up with a topic with payment delay and a video call request from the user, you can check it yourself. And just registered and created a topic in the same section where he is. Your investigations have nothing to do with the topic, please refrain from commenting.

[shasan]

I found a google forum for "rollbit videocall" and it came up with a topic with payment delay and a video call request from the user, you can check it yourself. And just registered and created a topic in the same section where he is. Your investigations have nothing to do with the topic, please refrain from commenting.

If your accusation is perfect then you have done a great mistake by not researching like this before getting scammed.

And many more chats where they just reply like robots "We'll update you accordingly"

Can you post it as video record as screenshot can be manipulated easily. We have a lot of proof about screenshot editing on the forum.

[coin-investor]

I re-uploaded all the images for everyone to see, you're readiness to do a video call for account verification is good so hopefully, Rollbit will address this issue, it's not good if they keep ignoring these issues there are already active accusations on Rollbit in the past weeks and they have had issues on the license too.

[RollbitScammers]

I found a google forum for "rollbit videocall" and it came up with a topic with payment delay and a video call request from the user, you can check it yourself. And just registered and created a topic in the same section where he is. Your investigations have nothing to do with the topic, please refrain from commenting.

If your accusation is perfect then you have done a great mistake by not researching like this before getting scammed.

And many more chats where they just reply like robots "We'll update you accordingly"

Can you post it as video record as screenshot can be manipulated easily. We have a lot of proof about screenshot editing on the forum.

You are a funny provocateur

[PX-Z]

I am surprised to see this type of post though you have created your account only before less than 18 minutes of your first post yet you have find out correct board and wrote the big post. Undoubtedly you have multiple account both on the forum as well as on the site. And it proof from the assertion by you:

Stop redirecting the issue, it's obvious that he has a problem and the rollbit representative hostage his account for what ever reasons they have. Having another account is different, they could simply tell him/her that she/he has multiple account. Other than telling they will do wait for another team to do so.

And your accusation are just the same for other newbie who just created an account here to make a post as their very reason is to raise an issue regarding an specific casino since its been already days happened.

[khaled0111]

I'm not going to comment on whether Rollbit's decision to seize OP's funds is justified or not as we didn't hear the other side of the story (limiting his account is an indicator they noticed a suspicious activity, though).
And I understand that an investigation may take days or even weeks but how hard it is or how much time making a video call with a customer can take?!
I believe taking more than three days to schedule a video call is a bit too long!

[acroman08]

-snip
I believe taking more than three days to schedule a video call is a bit too long!

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

[RollbitScammers]

-snip
I believe taking more than three days to schedule a video call is a bit too long!

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

In fact, it seems to me that they let this information go unnoticed and this does not affect the long preparation for the video call. And how can they get ready if they didn't even ask what language I speak?

[Baofeng]

Try and message their representative on this forum, it has been some days ago that he was last active on this form, but you can message him, likely he may see the PM.

PM him: https://bitcointalk.org/index.php?action=profile;u=3067300

You can also post this on their announcement thread: https://bitcointalk.org/index.php?topic=5326640.0

I am sure that their representatives will read everything anyway. Moreover, I sent them a link to the topic in the chat. I am simply surprised by their indifferent attitude and how they communicate with customers. Such companies that have the slightest respect for customers should not be in the top.

Why not give it a try though?

I mean they represent the company here, and they have been in this community for so long that they know that they need to respond to everyone's complains, issues and accusations. It's a cutthroat business though, so they might be busy at times and may not attend to their customers in a flash. For sure you have experience that in real life as well.

Anyhow, not siding with anyone, but Rollbit might have reasons for holding your funds.

[RollbitScammers]

Another pointless chat conversation. I don't understand why I have to wait, why has this become my problem?

https://i.postimg.cc/fRfCxtWy/chat11.jpg

https://i.postimg.cc/yYqytXkW/chat22.jpg

https://i.postimg.cc/gJC39mc1/chat33.jpg

[holydarkness]

-snip
I believe taking more than three days to schedule a video call is a bit too long!

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

In fact, it seems to me that they let this information go unnoticed and this does not affect the long preparation for the video call. And how can they get ready if they didn't even ask what language I speak?

You do aware that gambling platform has an IP detector that --unless you use VPN-- could tell your location and, from it, get a rough guess which language you're speaking, right? It could be that they're guessing your mothertongue and was waiting for a verification staff that speak the language to be available, as speculated above, could be another reason. We need more pieces for this case, from their side. I'm reaching to the representatives by PM, let's see what they thought about this.

[RollbitScammers]

-snip
I believe taking more than three days to schedule a video call is a bit too long!

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

In fact, it seems to me that they let this information go unnoticed and this does not affect the long preparation for the video call. And how can they get ready if they didn't even ask what language I speak?

You do aware that gambling platform has an IP detector that --unless you use VPN-- could tell your location and, from it, get a rough guess which language you're speaking, right? It could be that they're guessing your mothertongue and was waiting for a verification staff that speak the language to be available, as speculated above, could be another reason. We need more pieces for this case, from their side. I'm reaching to the representatives by PM, let's see what they thought about this.

Yes, I'm not interested in all of this. In fact my money is just being held by a bunch of people and completely ignoring me

[RollbitScammers]

At the moment they completely ignore me. What can be done in this situation? To me they are scammers no matter how the situation ends. What they are doing is not normal.

[Saisher]

At the moment they completely ignore me. What can be done in this situation? To me they are scammers no matter how the situation ends. What they are doing is not normal.

Since you posted your willingness to get your issue resolved and posted the conversation here, the ball is on Rollbit now and we can consider this an open and unresolved accusation and this will be noted by gamblers currently playing on their platform and those who are about to play, there's nothing you can do it is a big flag for them ignoring you and if they continue to ignore this thread even though they are already notified, you can request DT's to support you and support the flag that you are going to create.
Let's give them a few days, the ball is in their hands right now.