my expirience on site Trustdice.com SCAM

[holydarkness]

Here's the case summary from CasinoGuru:
https://i.imgur.com/2CIhimf.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

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[alol1986]

Here's the case summary from CasinoGuru:
https://i.imgur.com/2CIhimf.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

[holydarkness]

[...]
I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite



One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

[logfiles]

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite

I really liked how CasinoGuru handled the issue. This is what real mediation should be about. Give both parties a chance and tackle the actual cause of the dispute, which AskGamblers just tried to dodge with their final verdict.

I second your suggestion that OP tries to contact them again regarding the issue, though judging from their attitude and past "resolutions" nothing much might change.

One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

I guess it's one of the reasons the decided to abandon responding to issues here in the forum. Thy have some inconsistencies.

[alol1986]

[...]
I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite

https://i.ibb.co/Fgkh91g/Verdict.jpg

One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

I do not want to have any discussio with askgamblers, then WANT and only TRY TO FIND the way to reject complaint and way how to fast closed it with "reject".
When i asked, i said, that i can make photo, make video with my passport, askgambers said that they do not need it, that casino alreasy sent them proof that my document are fake. Askgamblers only want to take money like affilate.

[holydarkness]

[...]
Askgamblers only want to take money like affilate.

I have to beg to differ for this specific sentence. As far as I know, ADR like Casino Guru, Ask Gamblers, and the likes are doing it for free. They're not paid by referral link if anyone click on a casino through their website, or paid by a casino to resolve their disputes. I think I've read it somewhere on an FAQ page of an ADR, but probably not AG as I can't find it again there.

I'll say it's more to the arbitrator need to realize that ther are wider options to resolve disputes aside from the one they took on your case, than they're only wanting to take money from the casino. I'll have to say, the decision to ask both parties to submit the same documents probably doesn't cross everybody's mind. Thus, your information to AG might help them to improve their approach for future cases and, by that, also help future complainants to get their unjust cases resolved.