my expirience on site Trustdice.com SCAM

[alol1986]

Hello. I want to everyone to know, that this site use fake reason to block gamblers when you are lucky to win. After that dicide to block you, you can not write to live chat, and when i wrote to email, they fully ignore me.

Scam report example:

What happened here. I registred 24 02 and made deposit 0.032 btc without any bonus. I played few slots game and won 0.051. made withdraw, after that i deposited 0.02 btc and got 2nd deposit bonus 75%. After all wager was made, withdraw was about 0.075 btc. support asked me to sent id proof, and adress proof. I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2569866

Reference Link:
https://bitcointalk.org/index.php?topic=5126117.0

i was scammed for about 0.075 btc
deposit was made in Bitcoins
Proof of Payment:
https://www.blockchain.com/explorer/addresses/btc/bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg
sorry i do not know how to link the payment, but from by crypto wallet you can see transactions 7f54e36f4816cdbe271d4c4f87ab8bd155f88812566df0d181dc179faf7e6905 and bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg


I hope that casino will answer here, because now i have full ignore with emails. can not write to live chat, and casino do not do nothing to get this situation resolved. and do not give me chanse to approve that my id document(passport) is real. If they continue to do this way we need to understand that site is SCAM.

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[logfiles]

Why do you use a casino that you have not researched about? Past reviews alone from this forum would have deterred you from using them.

Look at this

Pmalek

2023-02-02

Reference

Players should be advised that if they open a scam accusation against this casino in the scam accusation board, the forum representative will not participate in helping them resolve it on the forum.

holydarkness

2023-01-14

Reference

Questionable behavior in solving accusation(s) against them, let it be known that gambling on this site poses some degree of possibility getting your account frozen without prior warning or investigation.

examplens

2022-12-20

Reference

Questionable behaviour in solving accusations against them. Check reference.

Poika5

2022-12-06

Reference

After 5 days of delaying withdrawals, Trustdice banned my account & stole my money.

I hope that casino will answer here, because now i have full ignore with emails. can not write to live chat, and casino do not do nothing to get this situation resolved. and do not give me chanse to approve that my id document(passport) is real. If they continue to do this way we need to understand that site is SCAM.

I doubt that will work. They decided to ignore complaints here too 

Upon reviewing our past communications on this forum, we have decided to stop participating in any topic on this Scam Accusations board going forward.

If there is any complaint post in the future, please direct the complainant to this announcement. We will still be monitoring tickets on reputable arbitration sites e.g. AskGamblers and CasinoGuru to clear up the confusion.

The primary reason for this decision is the behavior of certain members of this board who, at least from our perspective, have repeatedly distorted our statements and made public threats in our previous communications. This kind of conversation they are fond of, and in general, their preferred ways of communication, is not something we should be involved in according to our code of conduct, and it is simply too much for our employees to bear emotionally. Just like most forum members, our employees are living people. Men, women, with family and kids. We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.

Best,
TrustDice Team

[albon]

I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.

Sorry for what happened to you, I hope that Coinbox1 will come here to clarify and solve your problem, he is last active today or you can send him a private message.

There is a question for you:
Have you tried to use any Photoshop software to modify your passport? If the answer is no
Then any representative of Trustdice should ask you for a selfie while you hold a passport or a recorded video clip of you. because what they indicated to you that the documents are fake without giving more details is totally unfair.

It is worth noting that there is one of the new complaints on Trustpilot from one of their clients who faced the same problem as you about fake documents, and they explained that their risk department reviewed his documents, but they also did not clarify more details, just copying and pasting their terms without any clarifications or procedures they ask or take from the client so that they make the right decision.

[Pmalek]

The casino's representative, Coinbox1, will surely not reply to you in your scam accusation thread. He already made the mistake (in his eyes) to engage this community in a discussion and made a fool out of himself. After that, they changed their internal policies and decided not to communicate with this community.

It's impossible to determine if you were cheated by them or if you tried to submit fake KYC data based on the few sentences you wrote in the OP. Theoretically, everything you said can be true, but it can also be a lie. Trustdice will communicate with 3rd-party mediators like AskGamblers or Casino.Guru. My suggestion is compile all the evidence you have against them and begin a complaint process. If they accept your case, post the links to the discussions here so everyone can follow the development.

[alol1986]

Yes, i already made compliant at casino guru site, here is a link: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
Of course i want to approve that i have real documents, but casino do not want to go something. From casino site now is total ignore.
About mystake  that i started to play there, of course, it is 100 % my mistake!

[Pmalek]

I can see that the ball is already rolling. TrustDice is active in that complaint thread. They claim your documents are forgeries. And 4 days ago they apparently sent the proof to the agent that handles your case. You need to wait for that Nick guy to post his opinion. 

From casino site now is total ignore.

They don't need to talk to you anymore. The communication now goes through the 3rd-party mediator. What's that post about the casino sending you $24.50? Is that to your personal wallet or the casino wallet? My understanding is that your casino account is blocked, as in banned. Can you still log in to it? 

[alol1986]

they sent 25$ like some refund, account is locked now. Yes i wait for casino guru. but want to write everywhere about this. Because this is total trash. Really funny to say that passport is fake after receiving one photo...

[holydarkness]

they sent 25$ like some refund, account is locked now. Yes i wait for casino guru. but want to write everywhere about this. Because this is total trash. Really funny to say that passport is fake after receiving one photo...

Is there an explanation sent by email or any ways of communication that imformed you where the 25$ is calculated from? If they refunded your initial deposit, 0.032BTC, it should be 650usd-ish, not 25.

I would agree with pmalek, as you've escalated the issue to an arbitrator, we are now have to wait and respect their decision. Meanwhile, albon's suggestion seems made quite a sense; if you don't mind, providing a video evidence to CasinoGuru --not here-- of you holding your passport might works in your favor, as it'll be more believable that you didn't tamper with your documents through editing --unless you're a certified professional CGI creator.

[Pmalek]

Meanwhile, albon's suggestion seems made quite a sense; if you don't mind, providing a video evidence to CasinoGuru --not here-- of you holding your passport might works in your favor, as it'll be more believable that you didn't tamper with your documents through editing

Yeah, that makes sense. Just make sure you send it via email to the email address the agent gives you and not publicly on their forum. Additionally, the video should show both your passport/ID and your face so that they can see it's you holding your own documents. Suggest it in your casino.guru thread and see what they say about it.

[PX-Z]

Why do you use a casino that you have not researched about? Past reviews alone from this forum would have deterred you from using them.

You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service.

[alol1986]

Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.

[logfiles]

You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service.

Perhaps he will learn from the trustdice experience to be a little more vigilant next time when it comes to both online and offline services.

Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.

Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.

[holydarkness]

You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service.

Perhaps he will learn from the trustdice experience to be a little more vigilant next time when it comes to both online and offline services.

Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.

Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.

I've been watching it quite a while, here

It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.

[PX-Z]

Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.

Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.

I've been watching it quite a while, here

It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.

It's already 6 days, yet no after update posted.
The question is, how they will validate that the sent documents are fake or not? It's in digital form either image or video type or whatever it is, theres still no way to prove that it is fake or not. Unless they have the physical true copy or the actual docs for checking. Or it is obvious edited by looking the image metadata or its actual looks which is easy to check and will not take so much time like 5 days.

Edit: Fixed lol. Thanks @holydarkness

[holydarkness]

Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.

Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.

I've been watching it quite a while, here

It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.

It's already 6 days, yet no after update posted.
The question is, how they will validate that the sent documents are fake or not? It's in digital form either image or video type or whatever it is, theres still no way to prove that it is fake or not. Unless they have the physical true copy or the actual docs for checking. Or it is obvious edited by looking the image metadata or its actual looks which is easy to check and will not take so much time like 5 days.

fixing your quote pyramid

I think a video type of documentation is harder to be forged, thus gives more reliability upon being original, unless OP is somewhat --like I previously said-- an professional video editor. But if that's also proven to be quite difficult to be verified, I think OP can --if they would-- ask for video conference. I would boldly presume video editing is damn near difficult during live feeds, and if the passport in their country works as how mine works, they will have holograms and other security measures that'll rather hard to be forged --as in OP printed a fake passport and hold it during the video conference-- thus authenticating it and OP's credibility would be easier.

And looking at the thread on CG, I think it's less to the representative took a long time to verify the documents and more to because OP send several new evidences. If you look closely, OP uploaded another posts that --as per this post was made-- were kept as private for review  three days ago and six hours ago,



This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.

[logfiles]

This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.

I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the case

[holydarkness]

This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.

I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the case

They did. CG's representative finally made OP's replies available for public. Their position so far is that TD sent them the allegedly edited passport, which the arbitrator verified to be true, and they're now offering OP to upload another picture of their passport to double check from both sides.



OP, alol1986, if you're really the side being wronged on this case and your KYC is real. I think this is the chance where you cou offer to send video evidence alongside the new picture as requested by Nikolas.


Edit: I just realized from glancing at TD's ANN thread that OP also simultaneously opened a ticket to AskGamblers, which TD announced as clear based on the verdict given by AG's representative upon checking evidences given by TD.

[alol1986]

This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.

I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the case

They did. CG's representative finally made OP's replies available for public. Their position so far is that TD sent them the allegedly edited passport, which the arbitrator verified to be true, and they're now offering OP to upload another picture of their passport to double check from both sides.

https://i.ibb.co/jkMTkvd/passport-requested.jpg

OP, alol1986, if you're really the side being wronged on this case and your KYC is real. I think this is the chance where you cou offer to send video evidence alongside the new picture as requested by Nikolas.


Edit: I just realized from glancing at TD's ANN thread that OP also simultaneously opened a ticket to AskGamblers, which TD announced as clear based on the verdict given by AG's representative upon checking evidences given by TD.

I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.

[Stalker22]

I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.

I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.

[alol1986]

I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.

I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.

I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?