coinzino.io closes accounts and takes money from players for no reason

[tirualuan]

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

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[bittraffic]

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

You're going to have to move this thread to scam accusation https://bitcointalk.org/index.php?board=83.0

Quoting the whole OP for people to see the images. I can see they claimed you have violated their terms and as usual its always unclear to users what violation it was. Its been happening to many casinos though especially to unknown ones like this coinzino.

[acroman08]

I can't guarantee that this would help but try posting this on AskGamblers or Casino.guru they might be able to get more answers from them, they've been known to help gamblers that have issues with gambling sites.

they have an ANN thread here but it looks like it has been abandoned, their representative also has not been active for 5 months.

[Little Mouse]

The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."

What's the issue there? Why would chat support tell that even?
Well, according to their investigation, you have broken their ToS and they have taken steps based on that decision. Although they should give you a valid reason, they don't owe you that explanation. You better know what violation you did, and what ToS you have broken. If you think you are fine (although most of the time, it turns out in favor of the casino), you can follow the above suggestion. Try Askgambler. The only possible way to get your fund back if they are going to follow Askgambler decision.

[Johnyz]

Why the support claiming that you don’t have funds on your wallet?
I’m curious about this since you’re about to withdraw as per your statement.
The site should inform you about your violation, its not fair to left you hanging around. The only way to escalate this issue is to post this on Askgambler or other platform that might help you. I’m not sure how this site works but if their support is like this, I think I should avoid this site.

[komisariatku]

The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."

What's the issue there? Why would chat support tell that even?

I think there's something here. It's possible for someone who claims to have funds, he doesn't include the ss account balance that contains $3000. $3000 is not a small amount, need further investigation on this.

Also include supporting evidence, such as the source of the $3000 from a deposit or from a referral. If you deposit crypto there is a history of transactions included, if you deposit using a bank account there is also proof.

CS said there was a TOS violation. Maybe there is a more explanation regarding this violation?

In that email, your account is blocked for violating the TOS. they are doing an investigation, it looks like there is a suspicion of game play between connected accounts. Maybe you should wait for their investigation to finish. And if the results are not in accordance, you can file an appeal by including supporting evidence.

If indeed you intentionally make a mistake, and cheat it. Maybe it would be better if you admit it

[Strongkored]

The representative of this casino was last active in December last year, so he hasn't maintained the announcement thread for a long time, you can move this thread to scam acusation as the member suggested above, but I doubt you will get a response from the coinzion representative so the problem you are facing can be resolved, but at least your post can increase awareness to avoid playing at the casino because people who don't know about it can experience the same thing as you experienced, but it would be better to answer or include a more complete screenshot so that doubts about the issues you are facing can be clearer so that it is true that you are being scammed Not the opposite.

[Reatim]

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

What does the team says here? that they don't see any amount on your gaming wallet? because they have taken it and let your account active?
though it is cleared that they accepted about the fraud team blocking you.

Best to follow all the advise moving or creating a proper post in Scam section ,and also through Ask gambler so they may response in time( if they are really wanted to clear their name out)

[Outhue]

If truly this has everything to do with OP breaking the terms and conditions rules then they should go into details, how will they seize that high amount, and all they can say is he breaks the terms and condition, so good bye to your money? Is that how things should work? OP I blame you and not the online casino, why are you using coinzino? I've no relation with this online casino and I am positive that many people don't have know this online casino as well.

New online casinos can steal money from you if your money is attractive enough to them, they can easily change the terms and condition to their own taste just to rob anyone, this is the problem I have with online casino and their terms and conditions that never stays in one place for long. Are they doing this knowing that it's the only way they can rob people and no law can make them pay what they owe? OP like I said you are at fault.

Stay away from online casinos that are not commonly used by gamblers on this forum, you are inviting trouble if you go out there and look for any online casino yourself, scammers can create online casino hoping to use the terms and conditions to steal from people and they will run the business for a long time because terms and conditions is terms and conditions.

[davis196]

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).
2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).
3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).
The question here is, why do gamblers keep depositing big amount of money to relatively new and untrusted online casinos? Is it because of the big bonuses or is it something else? OP, can't you just deposit 10USD and play for fun? What's the point of depositing big amounts of money? Greed? Gambling addiction?

[goaldigger]

The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."

What's the issue there? Why would chat support tell that even?

I think there's something here. It's possible for someone who claims to have funds, he doesn't include the ss account balance that contains $3000. $3000 is not a small amount, need further investigation on this.

Also include supporting evidence, such as the source of the $3000 from a deposit or from a referral. If you deposit crypto there is a history of transactions included, if you deposit using a bank account there is also proof.

CS said there was a TOS violation. Maybe there is a more explanation regarding this violation?

If there's a proof from OP about the balance of his account, then this can be a strong case against the site.
Wondering why the site are not disclosing the reason for being blocked aside from their general reason which is "You violate the ToS".
Is this a normal practice for every site? Well, what you can expect from a small gambling site like this, for sure there are some irregularities here both with the site and the OP.

[ryzaadit]

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

[Cantsay]

From the images provided above all I can say is that; both the Op and the support team were just beatin ground the bush. It was clear that they won't investigate or open your account due to the fact that you only got the same response with different wordings, read your chat with with the support and see what transpired between you two. And since the casino has refused to tell you the rule you broke it is now clear that they are only looking for an excuse nothing more.

Btw, did you by any chance take a screenshot of your account balance because the casino is currently claiming that you don't hae any balance and how do we confirn that your claim of having an account with ~$3,000 closed is true?

Just as others have suggested open a new thread in scam accusation board create a flag although the representative here on bitcointalk is no longer  active, so that those who find your post convincing can support it, and your thread in scam accusation board might also help others become aware of the shady business of the casino.

[Bitinity]

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).

They have an ANN thread in this forum but I guess they have left this forum already. Introducing CoinZino - Fast Fun Fair Crypto Casino it is created last October, and the representative last online was on December last year.

2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).

It needs to be proved but I think the $3,000 is not the deposit he made but it is his balance after deposit-play-win. Maybe OP can prove with his deposit txid.

3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).

This is what I dont like anytime I see a case where a casino accuse player to breach/violate terms but the casino do not give detail information about what the player did that violate the terms.

[CryptSafe]

OP at first your evidence is quite ok to have provided the chat but not complete. You did not put up your transaction hash here so it would be verified to know if truly you made such deposit into your casino wallet yet.

Secondly, the casino from the beginning of the conversation especially the customer care you contacted has no clues of your offense meaning he or she is not I the know of what really happened and has refused to make further inquiries and it is likely they have refused giving out the information to the customer care so as to communicate you properly.

I checked their announcement thread and discovered that for quite a long that their account has not been active here and it was created October last year which means it is likely not a new casino.

Lastly, did you use VPN to login other while you were playing and winning heavily with the casino and after a while you decided to not login without VPN?
These are the little things that gets such a penalty from the team against their customers.

[Webetcoins]

It is a relatively new casino, introduced in 2022 in the forum, and though they have their ANN in the forum, it has been inactive since October last year, so that probably shows that the casino isn't active in the forum anymore nor there are any gamblers of the platform here in the forum, otherwise, there would have been activity in their ANN.

You should open a scam accusation against them if you know that your claims are strong enough and you didn't actually violated any of their terms and conditions, and even if you did, they should provide you with some evidence to back their claims but I highly doubt they would do that since most casinos don't really put that much efforts in issues like these unless they are very reputable.

[Wapfika]

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).
2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).
3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).
The question here is, why do gamblers keep depositing big amount of money to relatively new and untrusted online casinos? Is it because of the big bonuses or is it something else? OP, can't you just deposit 10USD and play for fun? What's the point of depositing big amounts of money? Greed? Gambling addiction?

Afaik, He didn't deposit 3000$ but rather his account contains 3000$ now after his 3rd time deposit and win. Probably he deposit less amount than that and just manage to turn it to 3000$ when he make the withdrawal. He mention that he keeps withdrawing until that 3rd time which means he is on winning streak that triggers casino investigation.

I’m not siding with casino here but most of the cases like this that newbie magically turn small amount to 3 grand or more always involves cheating on the casino games. The casino is relative new which is always being target by abusers since they knew it has a weak reputation.

Secondly, the casino from the beginning of the conversation especially the customer care you contacted has no clues of your offense meaning he or she is not I the know of what really happened and has refused to make further inquiries and it is likely they have refused giving out the information to the customer care so as to communicate you properly.

Security team is the one handling the account investigation while the support just forward information to the customer. It's normal that live support is not aware on his issue initially.

[DoublerHunter]

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

^ I hate this kind of behavior in such casinos, why they don't direct you to the point where you violated the terms?
If they seized your account and refuse to disclose the specific terms you allegedly violated, it can be frustrating and may seem unfair. As I know, a reputable casino should provide clear information about the rules and terms that customers are expected to adhere to. It seems a fishy move to me and that is definitely right, further evidence about the deposit amount as your valid evidence could be no reason to raise the red flag on this casino.

[Die_empty]

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

That's the main problem. If you say I am guilty, what is my offense? OP has argued that he didn't violate any of their terms and condition, so the crime or scam section of the casino should explain to OP what is the crime he committed and OP should be willing to bear the consequence of the ToS being violated. This is one of the dangers of playing games in casinos that are small, new, or have no reputation in the forum. $3000 is not a small fund but I don't think the casino will want to kill its reputation because of this fund. I will encourage OP to still contact them and keep explaining the issues to the support team. If they think it has been moved to the scam section, OP should at least get information from them about the status of his account.

[Wiwo]

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

Such reasons have never been cool with me, and sometimes, I can't be wonder what really give the casino right to take players' deposits without being obligated to give any reason and their support will boldly tell the players that they have closed the account and there is nothing to be done about that, this is one part of the terms of service of casinos that need to be checked, at least,  if someone is accused of violation of rules then there should be given evidence to show that they really committed the offence their being punished for.

Anything other than that should be seen as a violation of the player's right and nothing more, thos term is giving scam casinos the chance to keep scamming their players without being caught.