Jade DIY hardware wallet

[fillippone]

I own a version based on the M5 StickC-Plus.
As usual, I like the possibility of owning a piece of hardware without the possibility of leaking the data of a potential Bitcoin user.
Buying from a central counterpart always allows for data leaks, which is not good if Samson Mow is right.

[1714754557]

1714754557

[apogio]

Hi guys!

So, my Jade is officially dead, unfortunately!



I think about using the hardware to re-flash the software from Github. Do you think that's possible?

Since this topic is "Jade DIY", I thought it was the best place to ask this question.

[Pmalek]

<Snip>

What happened to it? Was it just like that when you turned it on or did you do something with it before that happened?
Everything on the screen looks inverted. I don't think it's your picture because the Jade imprint on the case looks normal.

Before you do anything, I would contact their customer support and explain everything in detail. Is the wallet still under warranty? If so, they must try to fix it for you or send you a replacement device.

[apogio]

What happened to it? Was it just like that when you turned it on or did you do something with it before that happened?
Everything on the screen looks inverted. I don't think it's your picture because the Jade imprint on the case looks normal.

Before you do anything, I would contact their customer support and explain everything in detail. Is the wallet still under warranty? If so, they must try to fix it for you or send you a replacement device.

Not only is it inverted, but it's also covering a small part of the screen. The other half is greyish.

I just turned it on after a month of it being idle and that's what I saw. I tried to charge it, but no luck... I will leave it open till it turns off and then I will charge again, in case it fixes.

I don't think it's under warranty. I don't care too much about it. I use it, but I can leave without it.

I just thought it was a good time to try something fancy, like installing a custom OS etc.

[dkbit98]

So, my Jade is officially dead, unfortunately!

Rip Jade.
You can't really complain to Blockstream since there is no warranty on this devices, but at least they are cheap-ish.
Can you explain more what exactly happened with your device?

I think about using the hardware to re-flash the software from Github. Do you think that's possible?

You can try to flash it again, I think instructions are posted on their github page, but make sure you are using code for this device, not for other devices that are similar.

[apogio]

Can you explain more what exactly happened with your device?

Sure thing.
So I just turned it on after one month that it had been idle.
It woke up like the picture above...
I don't remember doing anything wrong, or forgetting it turned on.
As I have already said a few times, I use it in a stateless mode.
The memory is always wiped and every time I use it, I scan a QR code and load the wallet in memory for a short period.

[RickDeckard]

You can't really complain to Blockstream since there is no warranty on this devices, but at least they are cheap-ish.

I don't know how it works in other parts of the world, but following EU directives no seller can sell a device without providing a 2 year warranty period[1]. Since they sell directkly on their website and also by means of partners[2], apogio can try to get in contact with either of them if he : a) Lives in Europe and b) is under the 2 period warranty (providing it was not the user to blame for the problem).

Also, apogio can always try to open a ticket in their support page to see their feedback. I found this Reddit user[3][4] that did it in a slightly different problem and he managed to get a new Jade device sent to him. It doesn't hurt trying, especially considering how odd apogio problem was.
[1]https://www.eccnet.eu/consumer-rights/what-are-my-consumer-rights/shopping-rights/guarantees-and-warranties
[2]https://store.blockstream.com/products/blockstream-jade-hardware-wallet
[3]https://libreddit.pussthecat.org/r/Bitcoin/comments/14qpp4n/blockstream_jade_cant_get_past_logo_after/
[4]https://libreddit.pussthecat.org/r/Bitcoin/comments/153bxnm/update_jade_couldnt_get_past_logo_after_firmware/

[fillippone]

Hi guys!

So, my Jade is officially dead, unfortunately!



I think about using the hardware to re-flash the software from Github. Do you think that's possible?

Since this topic is "Jade DIY", I thought it was the best place to ask this question.

I am summoning some Jade experts to this post.
I met them In real life, and I am forwarding this post to them.
Hopefully, they will show up (I don't even know if they have accounts here), or I will relay their observations.


EDIT: They told me to contact Blockstream, as they should send a new one.

[apogio]

I am summoning some Jade experts to this post.
I met them In real life, and I am forwarding this post to them.
Hopefully, they will show up (I don't even know if they have accounts here), or I will relay their observations.

EDIT: They told me to contact Blockstream, as they should send a new one.

Thank you very much my friend. You are very helpful.
I will try something tonight and if it fails I will definitely contact Blockstream.

I will try to update the OS to the latest version using the browser. I don't know if I will be able to press anything on the Jade. If yes, then I will have a chance to fix it. If not, then there is no other choice than to contact them.

[fillippone]

I am summoning some Jade experts to this post.
I met them In real life, and I am forwarding this post to them.
Hopefully, they will show up (I don't even know if they have accounts here), or I will relay their observations.

EDIT: They told me to contact Blockstream, as they should send a new one.

Thank you very much my friend. You are very helpful.
I will try something tonight and if it fails I will definitely contact Blockstream.

I will try to update the OS to the latest version using the browser. I don't know if I will be able to press anything on the Jade. If yes, then I will have a chance to fix it. If not, then there is no other choice than to contact them.

Yes, this is a good idea.
He tells me to follow this guide:
https://jadefw.blockstream.com/upgrade/fwupgrade.html

My thoughts are: would you relay on a faulty piece of hardware for a critical function as storing your precious coins?
If having a new device shipped to you is not such an hassle, I would avoid using that particular pice of hardware again.
Of course, having fun thinkering is part of the game, but I wouldn’t find it funny having that problem again.

[apogio]

Yes, this is a good idea.
He tells me to follow this guide:
https://jadefw.blockstream.com/upgrade/fwupgrade.html

My thoughts are: would you relay on a faulty piece of hardware for a critical function as storing your precious coins?
If having a new device shipped to you is not such an hassle, I would avoid using that particular pice of hardware again.
Of course, having fun thinkering is part of the game, but I wouldn’t find it funny having that problem again.

Yes these thoughts are the obvious ones, I am having them myself too.
I don't use the Jade very much, so I don't really worry about using it, if I fix the issue myself.
I will follow the guide. Thanks a lot.

[Pmalek]

You can't really complain to Blockstream since there is no warranty on this devices, but at least they are cheap-ish.

As I wrote in the other thread where we touched upon this subject, it's worth trying. There is no official warranty, but the company might still be willing to fix problems for their customers depending on what went wrong and how. And even if there is a warranty that has expired, we have seen examples (from Ledger) where they have sent replacements for devices that were no longer under warranty.

@apogio
Take a look at this:

I couldn't find any warranty information on Jade's website either. I did find this Jade review from January 2024, and there is a section that discusses the warranty.

The reviewer said they spoke to the Blockstream team who told them that if the Jade has any issues within the first year that can't be solved remotely or with a software update, you'll get a replacement device or a refund. They cover the return shipping within the US. For orders from outside the States, the buyer covers the shipping fees.

[apogio]

@apogio
Take a look at this:

I couldn't find any warranty information on Jade's website either. I did find this Jade review from January 2024, and there is a section that discusses the warranty.

The reviewer said they spoke to the Blockstream team who told them that if the Jade has any issues within the first year that can't be solved remotely or with a software update, you'll get a replacement device or a refund. They cover the return shipping within the US. For orders from outside the States, the buyer covers the shipping fees.

Hmm... thanks for the info.
The problem is, I own it for more than a year and I am also not in the US. So I need to cover the shipping fees, but also, it looks like they can't do anything for me.
Anyway, I will try to upgrade the firmware later tonight. Perhaps this issue will be solved.

[RickDeckard]

Hmm... thanks for the info.
The problem is, I own it for more than a year and I am also not in the US. So I need to cover the shipping fees, but also, it looks like they can't do anything for me.
Anyway, I will try to upgrade the firmware later tonight. Perhaps this issue will be solved.

Did you bought the device directly from Blockstream? Or did you bought it from a reseller?

[apogio]

Did you bought the device directly from Blockstream? Or did you bought it from a reseller?

Directly from BlockStream. In general, I would never buy a device that is supposed to hold secrets from a reseller. Even if you find reputable resellers, I will always choose the original manufacturer.

[RickDeckard]

Directly from BlockStream. In general, I would never buy a device that is supposed to hold secrets from a reseller. Even if you find reputable resellers, I will always choose the original manufacturer.

Understandable. Well, like I said before, if you live in a EU country, you are entitled to a 2 year warranty. What happens is that since there is no official representation of Blockstream, then you will probably have to incur in shipping fees in sending the device to them (which may be bigger than the cost of the device).

[apogio]

I am happy to tell you that my Jade looks ok now:



What I did, as I said above, was to re-flash the firmware using the browser.
So I went to this page: https://jadefw.blockstream.com/upgrade/fwupgrade.html (it's the same that fillippone mentioned above).
It worked perfectly, somehow...

Once again, thanks for trying to help me and thanks for all the suggestions.

[Pmalek]

<Snip>

I am glad that it turned out to be such an easy fix in the end that only required a fresh software installation. While we are on it, was the firmware on the device outdated anyways and you installed a new one or did you install the same version you already had on your Jade when it all went tits up?

[apogio]

<Snip>

I am glad that it turned out to be such an easy fix in the end that only required a fresh software installation. While we are on it, was the firmware on the device outdated anyways and you installed a new one or did you install the same version you already had on your Jade when it all went tits up?

I had the 1.0.23 version and I upgraded to 1.0.29.
It works well so far, since yesterday. I have done a full test of my personal use case. I mean, I have imported the wallet using the QR code, I have signed a transaction, I have changed the colors and the brightness, I have performed a factory reset. All good!

[fillippone]

I had the 1.0.23 version and I upgraded to 1.0.29.
It works well so far, since yesterday. I have done a full test of my personal use case. I mean, I have imported the wallet using the QR code, I have signed a transaction, I have changed the colors and the brightness, I have performed a factory reset. All good!

Well, Probably a software error. Nice recovery, Jade.
It would be nice to understand what caused the issue in the first place.
Of course, long-term holding with a Hardware Wallet is not a state-of-the-art practice, but It' 's fairly common.
As I said before, I still would be scared of using that particular hardware.