lucky block casino locked my account for no reason demanding kyc funds lost

[aioc]

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

 They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.

[1715293420]

1715293420

[1715293420]

1715293420

[CryptSafe]

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

 They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.

OP gave room for the casino to do their deed. If OP had initially agreed to the kyc that would have given him a good stand to fight the battle to making sure he gets his funds back irrespective of what the situation maybe but since he rejected a kyc offer, the casino took advantage of it to carrying out their actions on blocking or suspending his account and lastly, I do not think this has to do with country or IP restriction then if so it means OP has been using a vpn to access the site and possibly forgot to do so and upon discovering it, they used it as a bait for OP by blocking op account.

[jrrsparkles]

Anyways, they are demanding kyc and I refuse so they will close my account

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

You can't refuse it like that because regulated under a licence provider have the right to ask for KYC compliance at any moment even if you done it in the past and verified which is probably mentioned their their terms and conditions too.

The casino name your mentioned is not familiar around the forum but you were saying that you are using the site for a year so it's not a scam but you can call them scam after you complete KYC and not processing your withdrawal.

[klidex]

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.

I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.

[South Park]

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

 They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

Never heard of them, which is worrying as even a scam casino has a reputation that precedes them and allows you to avoid them, so gambling in a casino like that was a mistake from the beginning, however it seems is going to be difficult for you to recover your money, as for what I am reading it seems you did in fact violated their TOS and accessed their casino from a restricted location, so they are on the right here as you also refused to go through KYC, now I think they should return whatever money was in your account at the time but I do not think this will happen.

[TimeTeller]

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.

I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.

They will seriously read the ToS once their account is having problems with the site.
I believe, most gamblers are not really reading the ToS, hence, such common problem is being encountered.
That will be an expensive lesson for the OP. He has no battle to fight with if he clearly violated the terms of the site.
Though he got away in his previous withdrawals but this time, he got caught by the site, then I don't think he can still get his money out of this if he is not willing to comply with the terms of the site.

[mak013]

As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.

[Cantsay]

OP gave room for the casino to do their deed. If OP had initially agreed to the kyc that would have given him a good stand to fight the battle to making sure he gets his funds back irrespective of what the situation maybe but since he rejected a kyc offer, the casino took advantage of it to carrying out their actions on blocking or suspending his account and lastly, I do not think this has to do with country or IP restriction then if so it means OP has been using a vpn to access the site and possibly forgot to do so and upon discovering it, they used it as a bait for OP by blocking op account.

In cases like this it's clear that the person making the reports did not go through the ToS and thinks he will be able to get away if he should create a thread here an propably get others to side with him/her, if he was truly innocent like most that do complain about being scammed by a casino he would have compiled some evidence rather than just coming to the forum with only text.

With just a few questions (one to be precise) I asked the chat support of the casino being accused, it turned out that KYC is mandatory.

[Eureka_07]

What do you exactly mean by this:

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Is there a any possible way for someone to be able to tell correctly which platform you are trying to send the funds?
If there's any, do casinos have access to that?

Also, I don't think that "restricted" means that your IP is banned from accessing the site. For some casinos, yes, but for most, I suppose, not.

[Blitzboy]

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.

I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.

They will seriously read the ToS once their account is having problems with the site.
I believe, most gamblers are not really reading the ToS, hence, such common problem is being encountered.
That will be an expensive lesson for the OP. He has no battle to fight with if he clearly violated the terms of the site.
Though he got away in his previous withdrawals but this time, he got caught by the site, then I don't think he can still get his money out of this if he is not willing to comply with the terms of the site.

I must profess that I wholly understand your observations. The caveat emptor - "let the buyer beware" – rings particularly true in the case of online gambling. It's absolutely paramount for all players to meticulously scrutinize the Terms of Service (ToS) before indulging in such activities.

This common embarrassment of neglecting the ToS leads to an unfortunate cascade of problems that could otherwise be averted. The onus lies on the individual to safeguard his or her interests. We shouldn't confuse ignorance for deception on the casino's part. It's a hard pill to swallow, but it's crucial to remember that the rules of the game are usually crystal clear for those who dare to look.

[CryptSafe]

As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.

This was exactly the mistake OP made which paved way for the casino to assume he is a cheater and further banning his account. KYC is what casino always demand for which OP should have known and still get prepared for so as not to allow them have a reason to get his account permanently blocked or suspended.

Casino sometimes can be very funny. It might be that they likely had no kyc as a T&C or ToS before now but for the fact that they got a bait, they would secretly and hurriedly change it to get at OP as they have no one's permission to update their ToS at any time.

[mak013]

As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.

This was exactly the mistake OP made which paved way for the casino to assume he is a cheater and further banning his account. KYC is what casino always demand for which OP should have known and still get prepared for so as not to allow them have a reason to get his account permanently blocked or suspended.

Casino sometimes can be very funny. It might be that they likely had no kyc as a T&C or ToS before now but for the fact that they got a bait, they would secretly and hurriedly change it to get at OP as they have no one's permission to update their ToS at any time.

It is the standard today. The casino doesn`t want to lose gamblers, so they write in ToS that they possible ask KYC sometime. The most times this "sometime" is when the gambler decides to withdraw his money. I told several times that i have nothing against KYC, but it would be honest to KYC gamblers during the registering, or don`t KYC all the time.

[Agbe]

From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.

[goaldigger]

From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.

OP have to be more serious about this claim and provide necessary documents to support this claim. If OP declined the KYC which is stated in the rules of the site that they can ask for this any time, then the problem here is with the OP. I understand if its not on the terms of the site but if you are going to go against the site and not follow their terms then expect to be ended up like this.

[seleme]

From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.

OP have to be more serious about this claim and provide necessary documents to support this claim. If OP declined the KYC which is stated in the rules of the site that they can ask for this any time, then the problem here is with the OP. I understand if its not on the terms of the site but if you are going to go against the site and not follow their terms then expect to be ended up like this.

I don't know yet if it is stated in terms&conditions of platform but my personal guess is casino management has the rights to ask for personal verification. There are restricted regions on website terms and support team has no option except  verifying user location with KYC request.

[o48o]

-cut-
Anyways, they are demanding kyc and I refuse so they will close my account
-cut-

Just a heads up, lucky block is not safe.

Why do you think you have a right to reject kyc? How do you know it's unsafe as you refused to even do that?

Depending how much you are withdrawing, and if they are suspicious about your region where you claim to live, they are legally obligated to ask for it.

I am not sure where you have been during these few years but it's the brand new world now. Casinos and exchanges are complying with regulators. Number of those who don't require kyc are slim to none. And even those might want it later.

[Fivestar4everMVP]

It's my first time reading about lucky box, I've never heard of such casino before, I believe that this casino is a centralized one, if it is, then it is completely your fault if you decide not to pass kyc, kyc is a means though which businesses get to know their customers and some private information about them, this could help deter or discourage other members from using the platform for some nefarious activities.

You alone (op) know the reason why you have decided to not pass kyc, but if I should advice, I will ask you to pass kyc verification and withdraw your money,unless you do not have the necessary or required/requested documents for the verification.

[Wrathofcoins]

I really dont know WHY people play in low or little casinos when you have plenty of BIG and reputed casinos here or in the whole internet.

I know someone can say "its for the bonus" but the bonus in casinos are nearly the same in all the casinos so its not an excuses.

I hope you can get back your funds but i dont have so much hope.

[coin-investor]

From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.

I don't think OP is serious in his accusation, there's no follow-up on his post for all we know he just tried to ruin this casino because of bad losses, this is not the guy who received injustice in his account.

until he posted pieces of evidence this is a make-up story

He is even speculating why his account was locked.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

[peter0425]

Anyways, they are demanding kyc and I refuse so they will close my account

Just a heads up, lucky block is not safe.

is this what you already accepted mate? I mean this is just an Eye opener for forum members and you are not asking for the return of your money?
then why choose here when there is no official representative from Lucky Block here in bitcointalk.
but thanks anyway , as i will never choose to play even creating an account for this one.