lucky block casino locked my account for no reason demanding kyc funds lost

[astaroth81]

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

 They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

[1715345482]

1715345482

[1715345482]

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[CryptoGamblingSites]

Never heard of this site, generally there are a couple of red flags here though:

1. Curacao registered site

2. Very little history/info on site

3. They appear to have a shitcoin called Lblock that has lost 99% of it's value in a year

[Don Pedro Dinero]

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

Have you ever read their ToS? Many casinos have an anti-mixing rule and will not allow you to withdraw if you have not met certain wagering requirements. In addition, it is becoming more and more common nowadays to put in the ToS that you may be required to KYC.

1. Curacao registered site

What do you mean? Most of the ones advertised on the forum are licensed in Curaçao and I have played on several of them for some time without any problems.

[SamReomo]

If they are asking for KYC information then you should give them the information because nowadays most of the online casinos require that KYC information from the users and every user of the sites know that the casinos can change their T&C without any prior warnings. Your refusal to KYC might put your account and your funds at risk and you should better know that.

Never heard of this site, generally there are a couple of red flags here though:

1. Curacao registered site

2. Very little history/info on site

3. They appear to have a shitcoin called Lblock that has lost 99% of it's value in a year

If we are technically good and are into online casino thing then it's a sure thing that almost every other casino site has the license from Curacao and if you are saying that a site that's registered in Curacao is a red flag then you're wrong with that assumption. And, there are many sites that start providing their services to customers and they don't have to be 5 years in the business.

Sometimes a coin doesn't work very well and when it has no good utility it starts loosing its value over time, and I think the same is the case with that coin and if it lost it's value then that doesn't confirms that the site is a fraud or has something wrong.

Back to OP, I recommend you to complete your KYC information and then ask them to unfreeze your withdrawals and record the process in the form of screen recording and screenshots and even after KYC they refuse to pay your money, then and only then you should create a scam accusation post against them so others could avoid such sites.

[CryptoGamblingSites]

What do you mean? Most of the ones advertised on the forum are licensed in Curaçao and I have played on several of them for some time without any problems.

The other points would make it a bad idea to try such a site

Curacao is not a regulatory jurisdiction that represents trust, nobody is chasing down the many Curacao registered gambling sites that have run fly by night operations (which there are many) over the years

They're currently trying to fix their image by saying they will be a better regulator, it's all smoke and mirrors though

[CryptoGamblingSites]

if you are saying that a site that's registered in Curacao is a red flag then you're wrong with that assumption. And, there are many sites that start providing their services to customers and they don't have to be 5 years in the business.

The sites that go bankrupt and steal players money are almost always "regulated" in Curacao or Costa Rica the last 15 years, not Italian regulated or UK regulated, it's always certain countries that people kind of know isn't really regulated well 

[acroman08]

would you mind posting the screenshots of your conversation with their support?

the funds are not lost(yet) and the reason why they are refusing to complete the withdrawal is because you refuse to do the KYC they ask for which you agreed to when registering on their gambling site. I'm curious, why refuse to do the KYC? I mean, you agreed to their ToS so you should know that they will ask you for KYC if they think it is reasonable.

anyway, try posting this on casino.guru or askgamblers, they might be more of help.

[bitterguy28]

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

Sounds like you already admitted about the stolen amount and gave up?

it is your money then why just leave like that?

______________________________________________

Why you denied providing KYC when there is a written in their terms about verification if they think you need to explain.

comply to that KYC thing and lets see if they will still hold your funds , unless you are guilty of something then this will change everything .

[NicNacCoin]

Op Did they give you any KYC or any conditions while withdrawing your funds? If they give KYC or any condition before withdrawal and you withdraw violating that condition then they can hide your money. You take live support help with them and hopefully your problem will be resolved. But one thing you must remember is to always use a trusted casino. Here are various trusted casino sites for gambling where you can participate in gambling by creating an account. The Lucky Block platform you are using here is not a trusted casino platform. Never heard of such a platform before. The Lucky Block platform has tokens that have been dumped 99% since a year ago. So from here it is understood that this platform is not very trustworthy.

[Bitinity]

Based on your story, you are the one who make the situation getting worse. As I just checked the ToS of the casino, they reserve the right to ask you for KYC at any point. They also stated some consequences if players failed to do it, in this case you refuse to complete KYC. You have agreed with their ToS on registration so you need to follow it. If you have agreed it before but you do not follow it, you are the one who is responsible for any consequences including losing your funds.

[Wexnident]

Anyways, they are demanding kyc and I refuse so they will close my account

Uhm, am I dumb or this sentence already warrants them being right and you being wrong? This is on the assumption that KYC is a rule on their casino, which usually is, and that they'd have no reason to ask for it if they didn't have in in their ToS in the first place. Registering in a casino means agreeing to their ToS, which means of they say they can ask for KYC anytime, they mean it. And with the same logic, they can lock your account at any possible time.

Never heard of the casino before, but I honestly don't think your case OP can serve it's purpose since from where I stand, you declining to do KYC is wrong in the first place.

This again stands on the premise that the casino can and will ask for it according to their ToS though. If not, then yea 100% avoid it.

[kotajikikox]

Anyways, they are demanding kyc and I refuse so they will close my account

Uhm, am I dumb or this sentence already warrants them being right and you being wrong? This is on the assumption that KYC is a rule on their casino, which usually is, and that they'd have no reason to ask for it if they didn't have in in their ToS in the first place. Registering in a casino means agreeing to their ToS, which means of they say they can ask for KYC anytime, they mean it. And with the same logic, they can lock your account at any possible time.

Never heard of the casino before, but I honestly don't think your case OP can serve it's purpose since from where I stand, you declining to do KYC is wrong in the first place.

This again stands on the premise that the casino can and will ask for it according to their ToS though. If not, then yea 100% avoid it.

For me that stands to be admittance that he accept the fact of being denied in withdrawal than providing that KYC in which for me reasonable as there is some flags about his activities.
but since he wanted to just forget it and warn us , is this something that making noise against that site?
well if it is the case then there is no need because the site is not even known in this forum.

[Broadanbig]

Sorry about your experience with the casino but I am curious to know why you refused KYC with them because this was the genesis of the problem of the casino holding back or blocking your account with them. If I may ask you, did you not read their policy, terms and conditions of Service before getting involved with them. One thing you should know is that rules and regulations are dynamic, it can be changed irrespective of the time. I believe possibly when you registered a year ago probably there was no kyc and maybe they changed their ToS without you reading through hence they demanded you do a kyc. You should have done that with them rather than being adamant. It is a pity that your chances of getting your funds back is near impossible a the casino presence here in not noted.

[www.Gambler.Casino]

There are many Curosao licensed casinos that have been operating successfully for many years. Of course the Maltese license gives more confidence

[Wapfika]

Anyways, they are demanding kyc and I refuse so they will close my account

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

There’s a zero case here that become successful recovering their balance without undergoing KYC. Even accusing them for being scam will not gonna change the fact that only them can help you to recover ypur funds. Every casino ToS has a rules that they are allowed to imposed KYC whenever they want. You should read that ToS that you agree on.

Probably you triggered their security on your withdrawal without completing the minimum wagering requirements. This casino is unknown here in the forum so we can’t help you much. But you can help other people to avoid that casino by this thread.

[Frankolala]

Anyways, they are demanding kyc and I refuse so they will close my account

I don't think that they need KYC to close down your account. In their ToS I believe it must have been stated there that KYC is needed for withdrawal so that they can investigate and also have the information of who is withdrawing for future purpose. Many online casinos does KYC for withdrawal.

They refuse to complete my withdrawal so all funds are lost.

Your funds is not lost,if you do as they tell you by providing the KYC thing,then you might be able to withdraw your funds,if they are not there to scam people.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Who knows,maybe/maybe not. When you cooperate with them an provide them with whatever they ask you that is only when you will know.

[blockman]

I have never heard of them, so upon KYC they will keep your account and will allow you to keep gambling with them. And as you decline, they'll block your account but did they allow you to withdraw your remaining funds?

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

They'll never know if the withdrawal address is going to be in another casino.

[Helena Yu]

Lucky block casino, seems don't have any ANN thread in this forum, so complaining in this forum will not accelerate your problem, but thanks for the heads up, this make people aware of this scam casino.

There are many Curosao licensed casinos that have been operating successfully for many years. Of course the Maltese license gives more confidence

But gamblers are don't like a strict rules, that's why Curacao license is more preferred than other strict license with better safety and service. I think when the casino turn become scam, people will not really care and they let their money go away since they can't do anything.

[coin-investor]

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

Have you met their wagering requirement you posted you played a few games then withdraw they think your action constitute money laundering so they asked for KYC

 

They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Then agree to do a KYC so you can prove that you are not located in a restricted location

Anyways, they are demanding kyc and I refuse so they will close my account

At the time you sign up is there on the terms that they can and will as for KYC anytime, if there is then you have to because you sign up for this.

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

Because you are caught this time if you are violating one of their terms it's only a matter of time before they catch you

I think they're just mad that I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

You're just speculating, you are free to open a scam accusation but your refusal to do KYC will backfire.

[summonerrk]

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

 They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.

Before you deposit money to the gambling service, you need to read their user agreement. If you want to do this, it is better to write to support with the question: do I need to pass the KYC in order to withdraw the money I won later. Because bad gambling services are ready to happily accept money from your losses, but they are in no hurry to give away the winnings.
I had a case with a Russian poker casino when they refused to give me the winnings, asked for a photo passport. And even when I sent them this, they asked for other documents. It is clear that they were dragging their feet and acting on my nerves so that I would not want to withdraw money.

It is better in the future to play at proven casinos, like Roobet.