Maverickgames takes money away.

[kamen1]

I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.

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[shasan]

I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.

You have created a scam accusation but you have not posted the name of the casino,  payment proof of the casino and you have not posted your chat history or message. ANd you have not mentioned whether you have contacted or not if contacted what was their last response etc.

[Mate2237]

Op you are very lucky that they want to refund your total deposit, you better take your deposit first before they even close the account without paying you. And another is that, this should be in quotation.

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

they are not your words, you are trying to quote what they told you so either you use apostrophe quotation mark (" ") or you use the forum code

Code:

 open quote> and close/quote

.

And your evidences are not enough, although probably you are saying the truth, I am not disputing your facts.

[holydarkness]

You have created a scam accusation but you have not posted the name of the casino,  payment proof of the casino and you have not posted your chat history or message. ANd you have not mentioned whether you have contacted or not if contacted what was their last response etc.

I think OP is referring to this one, https://www.maverickgames.com/, if I am correct, then they have an account here, MaverickGames

OP, please add more supporting evidences to your opening post and confirm if we're talking about the same entity so I can invite them over to this thread to give their piece of story.

[shasan]

I think OP is referring to this one, https://www.maverickgames.com/, if I am correct, then they have an account here, MaverickGames

By checking the notification I thought you are the alt of the account and posted this reply by mistake. But I could understand when opened the topic and saw the name of the site on the title which I had not seen the first time. Thank you for making me clear about the name of the site.

[John Abraham]

This is a frustrating situation. Winning $4000 from $300 doesn't happen every day. That's frustrating when you win it, and the casino doesn't want to pay your winnings. This is the most common practice for shady casinos. If you lose that amount on their casino, they wouldn't ask you for a kYC. However, I won't blame them for asking for KYC. But, I am curious what makes them wait for 20 days and then say they could not verify your identity. Did they explain what the reason was? What was the mismatch? Did you use a VPN while you used their website?

Moreover, why did you choose a casino with no name in the casino industry? I don't think I have ever seen their name before today. The first deposit or new bonuses attract players to join new casinos. But you could lose your deposits there if you choose the wrong platform. There are a bunch of reputable casinos in the forum. You can select one of them to play. If you don't violate any rules, they will pay your winnings.

[holydarkness]

I just gave OP's post history a read and became aware that OP has taken a further step of escalating this case to an ADR, CasinoGuru... three weeks ago, to no avail as the casino never responded.

As I see that the representative of Maverick was posting yesterday --and edited it earlier today-- I will send them a PM to inform and invite them to this thread.

[coin-investor]

I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.

You have a valid accusation just follow the right format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

And invite them to come here, and address this issue, because their reason is unclear, you have complied with what they asked you,  so they have to give a reason why they cannot verify your account, they can ask for more documents but they opted to just ignore it and close your account, exactly the same reason what 1xbit is giving to their users, no explanation they will just close your account.

[MaverickGames]

Hi all,

Thanks holydarkness for bringing this to our attention and the comments made on another forum. We're unable to reply to that forum, but can confirm here.

We are proudly licensed by the Isle of Man Gambling Supervision Commission, this ensures our players are protected. As part of that license, we do ask for personal information in order to verify an account and in this instance, the player failed this. As a gesture of goodwill we've offered the user his original funds back, which are still in their account so can withdraw them.

We asked the player to contact our support team directly and worked with them directly to address this complaint. A link was provided to the Isle of Man Gambling Services Commission which was completed by the player. I can confirm that they reached out to us to understand the situation, and we trust that they communicated back to the player

We are at the forefront of keeping the gambling industry crime free, protect the young, those at risk and ensure that the services we offer are fair. We work closely with the Isle of Man Gambling Supervision Commission to ensure we honour this commitment.

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Maverick Games  |  Licensed & Regulated  |  Sportsbook  |  Casino  |  Poker  |  70% Rakeback Welcome Offer

[holydarkness]

Hi all,

Thanks holydarkness for bringing this to our attention and the comments made on another forum. We're unable to reply to that forum, but can confirm here.

We are proudly licensed by the Isle of Man Gambling Supervision Commission, this ensures our players are protected. As part of that license, we do ask for personal information in order to verify an account and in this instance, the player failed this. As a gesture of goodwill we've offered the user his original funds back, which are still in their account so can withdraw them.

We asked the player to contact our support team directly and worked with them directly to address this complaint. A link was provided to the Isle of Man Gambling Services Commission which was completed by the player. I can confirm that they reached out to us to understand the situation, and we trust that they communicated back to the player

We are at the forefront of keeping the gambling industry crime free, protect the young, those at risk and ensure that the services we offer are fair. We work closely with the Isle of Man Gambling Supervision Commission to ensure we honour this commitment.

-------------------------------------------------------------------------------------------------------------------
Maverick Games  |  Licensed & Regulated  |  Sportsbook  |  Casino  |  Poker  |  70% Rakeback Welcome Offer

My apology, I think I don't understand the point of your post correctly as it doesn't cover the point raised by the OP. Is it true that after 20 days of pending evaluation, the video verification came as rejected? Can you please describe the reason behind this? Does OP provide fake documents? Or does the picture doesn't match the user on the video call?

It'll be nice if you can also tell us why can't you reply on Casino Guru.

[MaverickGames]

Hi all,

Thanks holydarkness for bringing this to our attention and the comments made on another forum. We're unable to reply to that forum, but can confirm here.

We are proudly licensed by the Isle of Man Gambling Supervision Commission, this ensures our players are protected. As part of that license, we do ask for personal information in order to verify an account and in this instance, the player failed this. As a gesture of goodwill we've offered the user his original funds back, which are still in their account so can withdraw them.

We asked the player to contact our support team directly and worked with them directly to address this complaint. A link was provided to the Isle of Man Gambling Services Commission which was completed by the player. I can confirm that they reached out to us to understand the situation, and we trust that they communicated back to the player

We are at the forefront of keeping the gambling industry crime free, protect the young, those at risk and ensure that the services we offer are fair. We work closely with the Isle of Man Gambling Supervision Commission to ensure we honour this commitment.

-------------------------------------------------------------------------------------------------------------------
Maverick Games  |  Licensed & Regulated  |  Sportsbook  |  Casino  |  Poker  |  70% Rakeback Welcome Offer

My apology, I think I don't understand the point of your post correctly as it doesn't cover the point raised by the OP. Is it true that after 20 days of pending evaluation, the video verification came as rejected? Can you please describe the reason behind this? Does OP provide fake documents? Or does the picture doesn't match the user on the video call?

It'll be nice if you can also tell us why can't you reply on Casino Guru.

Unfortunately, there were unforeseen delays in the verification process, which we absolutely apologise for.

For legal reasons, we're unable to publicly disclose further information about specific cases. However, the user is able to withdraw his original deposit balance and it is still in his account.

We've separately reached out to Casino Guru via email as we've not received any request from them to respond to their request.

[rat03gopoh]

For legal reasons, we're unable to publicly disclose further information about specific cases.

Can you explain in outline if it is a violation of general provisions, for example the OP is from a restricted country or whatever?
On the player's side, this reason is as if you're taking the easiest action to refuse to pay the winnings. Implicitly you want to let every next big win end with a delay in the verification process.

[MaverickGames]

For legal reasons, we're unable to publicly disclose further information about specific cases.

Can you explain in outline if it is a violation of general provisions, for example the OP is from a restricted country or whatever?
On the player's side, this reason is as if you're taking the easiest action to refuse to pay the winnings. Implicitly you want to let every next big win end with a delay in the verification process.

Hey rat03goph,

I can definitely assure you that's not the case. We don't withhold large winnings from players - that's exactly the kind of thing our regulator would protect against. I hope it helps reassure folks that the regulator reached out to us to investigate, and has already emailed the player back with their findings.

As I mentioned above, I'm really not able to share specifics in this particular case because of the laws we're governed by. I wish I could provide some more clarity!

^Anna

[holydarkness]

Unfortunately, there were unforeseen delays in the verification process, which we absolutely apologise for.

For legal reasons, we're unable to publicly disclose further information about specific cases. However, the user is able to withdraw his original deposit balance and it is still in his account.

We've separately reached out to Casino Guru via email as we've not received any request from them to respond to their request.

I see and can --try-- to understand that you can't share the breach here due to legal reason, but I am certain you'll be more confident to share it with CG as CG's representative will filter out the evidences, locked private matters, and only shares relevant evidences that's permissible to be public comsumption.

I understand correctly by your last sentence that you've been trying to reach CG as per today when you've been made aware of this case and the complaint on CG? If you haven't already or you reached to different contact, I am advising you to resend the email to the contact listed on the case, to "tomas" as the said contact is the one assigned to overseeing the dispute.

I am hoping both of you to be cooperative with dispute resolution by CG.

[MaverickGames]

Unfortunately, there were unforeseen delays in the verification process, which we absolutely apologise for.

For legal reasons, we're unable to publicly disclose further information about specific cases. However, the user is able to withdraw his original deposit balance and it is still in his account.

We've separately reached out to Casino Guru via email as we've not received any request from them to respond to their request.

I see and can --try-- to understand that you can't share the breach here due to legal reason, but I am certain you'll be more confident to share it with CG as CG's representative will filter out the evidences, locked private matters, and only shares relevant evidences that's permissible to be public comsumption.

I understand correctly by your last sentence that you've been trying to reach CG as per today when you've been made aware of this case and the complaint on CG? If you haven't already or you reached to different contact, I am advising you to resend the email to the contact listed on the case, to "tomas" as the said contact is the one assigned to overseeing the dispute.

I am hoping both of you to be cooperative with dispute resolution by CG.

Hey, yes we've spoken to Tomas about this. We've shared with him what we're legally able to.

[CryptSafe]

I see OP complaints are real but OP has not updated us with proof to ascertain the level of genuinety of this complaints. At first there are no deposit evidence which OP made to the casino, OP failed to
Upload screenshots of his or her dashboard to hold evidence at hand if they eventually decide to ban or suspend OPs account because sometimes these casinos act very funny and otherwise just to clean their mess..

You you should be smart and fast enough to screenshot you account details and your winnings together with the games played that game you such winnings. Screen all results of the he and upload them here for evidence and backup.

[aioc]

Maverickgames representative already addressed this issue and he is open to mediation, but OP is not countering he did mention that

I am ready to provide any help to confirm my identity.

So if he is ready he should post all the details and be ready for mediation if he really wants to verify his account and withdraw his money.

Both parties should show willingness for a third-party mediation and accept the findings or results, it's OP's call now.

[holydarkness]

Maverickgames representative already addressed this issue and he is open to mediation, but OP is not countering he did mention that

I am ready to provide any help to confirm my identity.

So if he is ready he should post all the details and be ready for mediation if he really wants to verify his account and withdraw his money.

Both parties should show willingness for a third-party mediation and accept the findings or results, it's OP's call now.

The thread is not even one page long, you can at least try because it is not that hard. Please spare some time before giving any comment so that it can be considered --at the very least-- contributing. The OP has already in touch with third party, an ADR called Casino Guru, and Maverick has been trying to reach them through other methods because it seems there is a miscommunication or whatever that make CG's invitation never arrived on their inbox.

If OP would confirm his identity, then it's better to be done on an ADR who reviewed personal and sensitive documents privately, not here where OP can accidentally doxxed himself.

[kamen1]

To confirm my identity, if necessary, I am ready to show my documents and selfies with them here on the forum. I am ready to meet in person if a casino representative comes to my country.

[holydarkness]

To confirm my identity, if necessary, I am ready to show my documents and selfies with them here on the forum. I am ready to meet in person if a casino representative comes to my country.

I would strongly advise against that. There is no need to dox yourself to complete strangers on the forum --and from it, the world-wide-web-- while CasinoGuru could facilitate this discreetly. Sensitive document will be set as private and can only be seen by the involved parties on CG. As stated by Maverick's representative, they're trying to get in contact with casino guru's representative attending your case, Tomas. You can either give them some time to see if they can get in touch, or expedite it by reaching to Tomas and informing them that Maverick is trying to reach them through Tomas' email because their earlier invitation to attend the case did not reached Maverick's inbox.

If I may give another suggestion, rather separate from the main concern right now but would probably be useful in the future, suppose Tomas asked Maverick to submit all of the KYC document you sent to Maverick before so they can check it themselves, offer to Tomas if you could also re-submit the document yourself to Tomas so CG will have two sources and wider possibility to crosscheck the data.

Another thing that I have to point out, as both parties agreed to take the dispute to an ADR, CasinoGuru, the verdict given by CG will be final and both parties should honor and accept it.