Betcoin.ag is trying to scam me off my 7,7k USD BALANCE *RESOLVED*

[Coingambling]

Hello,

I would like to share my experience regarding Betcoin.ag.
I made a deposit in the past week of 0.2036 BTC (around 5,4k USD).
I placed a few bets on major tennis markets and was able to run up the balance to 0.29187 BTC (around 7,7k USD).
As a consequence, I wanted to withdraw my balance.

After I had submitted my withdrawal request, I was informed earlier today that they want further KYC information from me.
I have provided them with my driving license and a bank statement to verify my identity.

Couple of hours ago I received the information that my account is suspended and I should contact them for further details.
I have done that and so far did not receive any reply.
They are currently holding my balance of 0.29187 BTC (7,7k USD) and have not been able yet to provide me any reason why they do no process my withdrawal.
I have read carefully through their ToC before signing up.

I am therefore asking Betcoin to provide me with detailed reasoning for suspending my account and holding my balance.
I will fill an official complain with SBR in a few minutes.
Keeping you guys updated on how this continues, big red flag from my side here.

Upon checking with their license provider, their license has been suspended.

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[Beparanf]

Move this on scam accusation board https://bitcointalk.org/index.php?board=83.0. Gambling board is already flooded by scam accusation already.

Please upload the screenshot as proof. You can use talkimg.com to upload image and send the links here. This is what I hate on some casi o protocol. They will still asked KYC then disable the account afterwards. There’s no use of KYC anymore if user account will just be suspended afterwards. It’s like a KYC theft because it doesn’t change anything on the user case.

I check their license and it’s not really updated but it’s same result with some popular casino here like Stake and Duelbits which means there’s something weong on Curacao license checker because these two casino will surely take care of their license. We will wait for the proof to establish your case.

[Betcoin.AG]

We can see that an email reply was sent to this player less than 3 hours after he reached out. As has been stated to the player, he is in violation of terms, with regard to using banned scanning services to find and place arbitrage/value bets. We are currently reviewing to determine whether this is the first instance of such or whether he has been warned previously. This will determine how we proceed. Thank you.

[ScamViruS]

After I had submitted my withdrawal request, I was informed earlier today that they want further KYC information from me.
I have provided them with my driving license and a bank statement to verify my identity.

This is really bad news for a gambler. Since your account got suspended even after you followed their instructions, there must be a reason.

Betcoin.AG has already replied here and explained the reason for your account's current status. Now continue the conversation with them, and try to withdraw your funds. And if they have wrongfully withheld your funds without any reason, then definitely add all the proofs against them and post them in this thread.

[rohang]

Hello,

I would like to share my experience regarding Betcoin.ag.
I made a deposit in the past week of 0.2036 BTC (around 5,4k USD).
I placed a few bets on major tennis markets and was able to run up the balance to 0.29187 BTC (around 7,7k USD).
As a consequence, I wanted to withdraw my balance.

After I had submitted my withdrawal request, I was informed earlier today that they want further KYC information from me.
I have provided them with my driving license and a bank statement to verify my identity.

Couple of hours ago I received the information that my account is suspended and I should contact them for further details.
I have done that and so far did not receive any reply.
They are currently holding my balance of 0.29187 BTC (7,7k USD) and have not been able yet to provide me any reason why they do no process my withdrawal.
I have read carefully through their ToC before signing up.

I am therefore asking Betcoin to provide me with detailed reasoning for suspending my account and holding my balance.
I will fill an official complain with SBR in a few minutes.
Keeping you guys updated on how this continues, big red flag from my side here.

Upon checking with their license provider, their license has been suspended.

you should share the bets you made on betcoin here, since they are claiming it was arbitrage betting

[Betcoin.AG]

It is also noteworthy, that in his private communication with us, he threatened to go to BitcoinTalk, SBR and the arbusers forum about this. This was, of course, after we had already suspended his betting, and determined that he had violated our TOS, but it is certainly noteworthy. He conveniently left the arbusers part out of his post here.  As always, we encourage all players to share their unique experiences with Betcoin.ag, everywhere they can. Especially places like the arbusers forum, where we want it made clear that users of their scanner technology will not be tolerated.  it is unfortunate that some players are still trying to violate the most basic rules (of nearly all sportsbooks). The vast majority of players at Betcoin have an exceptional experience.

[decodx]

<...>
 with regard to using banned scanning services to find and place arbitrage/value bets.

Out of sheer curiosity, would you happen to know the whereabouts of these remarkable arbitrage/value bet scanning services? It's for a super important school project, you know.

[PX-Z]

Upon checking with their license provider, their license has been suspended.

Can you share a screenshot or a link about this, just curious.

<...>
 with regard to using banned scanning services to find and place arbitrage/value bets.

Out of sheer curiosity, would you happen to know the whereabouts of these remarkable arbitrage/value bet scanning services? It's for a super important school project, you know.

I wonder what it is, usually casinos just use a general term when it comes to reasoning when their "alleged" user uses a banned service, trick, anything that is against them. When in the very first place they can detect it to warn the users first and banned them, but no, they will wait until the alleged user will withdraw, give their personal info as they required then totally banned them. They don't just get the money but their personal information as well

[khaled0111]

I'm not trying to defend betcoin.ag and I've nothing to do with them but, unfortunately, it seems like some people are trying to get advantage of the freedom of peach this forum is offering to attack their competitors. I hope this is not the case here.

OP, please provide some proofs to back up your claims, otherwise no one is going to believe you giving that those Accusations ate coming from a newbie account with no reputation.

[spyrosc200]

Accusing a player for arbitrage betting is nonsense unless we speak for completely wrong odds/lines etc. No need to mention that you can never be sure if bettor truly arbitrage or not. Those banned scanning services you mentioned provides 100's of potential bets every day. How on earth you are sure that he is arbing? You are not. He could easily searched for best odds in the market and simply chooses you. Is he responsible cause his bets appeared on those scanning services? Obviously not.
 
You can limit him if you don't like his activity but he deserves to be paid every penny.

[Coingambling]

I want to make things clear here.
First of all, I have not threatened Betcoin.ag that I would go public. I have simply told them right from the start when the issues with them came across, that I would like to have further information about their company for documentation purposes as I will share my experience with Bitcointalk, Arbusers aswell as SBR as I will strong recommend everyone to stay away from them.

I strongly distance myself from the accusations made by Betcoin.ag and ask for a prove of their accusation.
I can not recall the exact bets I have taken with them as my account is suspended however
- all bets were on major tennis markets (at least ATP challenger or WTA 125+ level).
- 4/5 bets (i might be wrong about the number here) were live bets

With tennis being a dynamic and fast sport, where every 20 seconds a new point is coming up, I am wondering how a software/human brain should calculate and identify value this quickly.

I would like to have a clear explanation from Betcoin, how they came up with the conclusion that these bets were value bets and/or detected by a scanning programm.
This is the most basic part you have to deliver when doing this sort of accusation.

They are trying to scam me of my money without any basis, it is as simple as that.
I would also like to ask Betcoin.ag to provide all of us with a valid link to you license provider where we can see that you are currently still having an active license.

[Coingambling]

I'm not trying to defend betcoin.ag and I've nothing to do with them but, unfortunately, it seems like some people are trying to get advantage of the freedom of peach this forum is offering to attack their competitors. I hope this is not the case here.

OP, please provide some proofs to back up your claims, otherwise no one is going to believe you giving that those Accusations ate coming from a newbie account with no reputation.

I am not sure if you understand what account suspension means but it means you are not able to login to your account anymore.
As a consequence, I am not able to see my bets anymore.

Furthemore, I am the one who is getting accused of having done something wrong here so far without mentioning any reasoning for these accusations.
The fact that 4/5 bets were live bets even requires more proof from Betcoin.ag on how they came up with the conclusion that I was using a software here.
I think we would all be interested which software that should actually be. Please provide us with some detailed information how you have identified that those bets were either value bets or detected by a software.

They are accusing me of either
- placing value bets (please provide us with the mathematically prove for each bet for that)
- using banned scanning services (please provide us with the software + screenshots of my markets at that software)

If they are unable to provide any of this in a timely manner (which they wont be able to provide as I have done none of the two and maybe I havent highlighted yet - they only allowed me 60 minutes to do my KYC), this is a clear case of potential robbery and I will not accept it.
Robbery is illegal in every country on this planet. Its a question of principles here and I will fight until I have the money which belongs to me which is the full balance.
Head of SBR has been involved a few minutes ago aswell, continuing tomorrow in more forums with sharing the truth about this bookmaker and their business practice.

[Coingambling]

Upon checking with their license provider, their license has been suspended.

Can you share a screenshot or a link about this, just curious.

<...>
 with regard to using banned scanning services to find and place arbitrage/value bets.

Out of sheer curiosity, would you happen to know the whereabouts of these remarkable arbitrage/value bet scanning services? It's for a super important school project, you know.

I wonder what it is, usually casinos just use a general term when it comes to reasoning when their "alleged" user uses a banned service, trick, anything that is against them. When in the very first place they can detect it to warn the users first and banned them, but no, they will wait until the alleged user will withdraw, give their personal info as they required then totally banned them. They don't just get the money but their personal information as well

Regarding point 1:
They have been smart enough to now delete the hyperlink on their website to the license provider.
Beparanf checked for the license aswell and also saw that their license has expired.

Regarding point 2:
This would be interesting for me aswell. Why have they asked me for the massive amount of KYC (I did not place any bet 12 hours+ before that anymore), got provided with it from my side before closing down my account, accusing me of having done something against their Terms and Conditions.

[PX-Z]

They have been smart enough to now delete the hyperlink on their website to the license provider.
Beparanf checked for the license aswell and also saw that their license has expired.

Make sense, the curacao gaming license seal with unique link should be in  the website footer. So betcoin.ag is operating without a license then?

[Coingambling]

They have been smart enough to now delete the hyperlink on their website to the license provider.
Beparanf checked for the license aswell and also saw that their license has expired.

Make sense, the curacao gaming license seal with unique link should be in  the website footer. So betcoin.ag is operating without a license then?

They still have the symbole on the bottom of their page but you are not directed to the license provider anymore after clicking on it.
Earlier you were directed to their former license provider now clearly stating that Betcoin.ag´s license has expired as also seen by Beperanf.

[Betcoin.AG]

Players can rest assured that we are still in full compliance with the regulations of Curacao. Once the new Betcoin is fully released, we will have an operable validation link, live at new.Betcoin.ag. In the meantime, our reputation as one of the most trusted bitcoin sportsbooks speaks for itself.

This player must be unaware of our reputation, however, because by threatening to go to BitcoinTalk, SBR and arbusers, he was clearly unaware that it is well known that Betcoin is a book that takes a hard stance against bets, which are decided upon and placed by a computer. This has been established multiple times on this and every forum. Fortunately for the industry, many other books are now coming together and sharing tips and technology to detect this same type of behavior. Unfortunately for this player, his remaining time being allowed to do this will be short-lived. None of the other reputable bitcoin sportsbooks on this forum will permit him or players like him.

Regarding this being a "scam accusation", the player needs to review the definition of scam. We did not set out to take his funds. It was not our intention to operate for 10 years just to take his 0.1 BTC in earnings, all the while paying out much more than that, countless times per day. We did not intend to have to spend the next week going through his data, trying to see if he has had previous abusive accounts. We wish we did not have to do this at all. But that's where we are and we have informed the player that a resolution is coming within the next 7 business days. If this is a 1st offense, we can certainly treat it as such, however in these cases, we have to do a full investigation or else previously banned players would have no reason to keep creating new accounts.

As always, players who don't need a robot to tell them who to bet on are welcome to play! Check out the early stages of the new Betcoin at new.betcoin.ag. Thanks and best of luck to all.

[bittraffic]

A very old casino will jus take a small amount is not worth it for them. It doesn't make sense for Betcoin.ag  had been around since the price of our coins are less than 10% of its current price.

But casino accusing you of violating their basic TOS will always come down to consequences when it look like you win and run. You violate a gambler's etiquette.

TOS violation is still a violation.

[AHOYBRAUSE]

Players can rest assured that we are still in full compliance with the regulations of Curacao. Once the new Betcoin is fully released, we will have an operable validation link, live at new.Betcoin.ag. In the meantime, our reputation as one of the most trusted bitcoin sportsbooks speaks for itself.

This player must be unaware of our reputation, however, because by threatening to go to BitcoinTalk, SBR and arbusers, he was clearly unaware that it is well known that Betcoin is a book that takes a hard stance against bets, which are decided upon and placed by a computer. This has been established multiple times on this and every forum. Fortunately for the industry, many other books are now coming together and sharing tips and technology to detect this same type of behavior. Unfortunately for this player, his remaining time being allowed to do this will be short-lived. None of the other reputable bitcoin sportsbooks on this forum will permit him or players like him.

Regarding this being a "scam accusation", the player needs to review the definition of scam. We did not set out to take his funds. It was not our intention to operate for 10 years just to take his 0.1 BTC in earnings, all the while paying out much more than that, countless times per day. We did not intend to have to spend the next week going through his data, trying to see if he has had previous abusive accounts. We wish we did not have to do this at all. But that's where we are and we have informed the player that a resolution is coming within the next 7 business days. If this is a 1st offense, we can certainly treat it as such, however in these cases, we have to do a full investigation or else previously banned players would have no reason to keep creating new accounts.

As always, players who don't need a robot to tell them who to bet on are welcome to play! Check out the early stages of the new Betcoin at new.betcoin.ag. Thanks and best of luck to all.

So do you have a licence or don't you?

Any casino licensed by the Curacao e-Gaming Licensing Authority must display a badge on its website to indicate that it is licensed. It must also provide a link on the website to its license page on the official Curacao e-Gaming Licensing Authority website.

You don't provide a link to the license page, so we have to assume you are working without a license. If you cannot show the link then you simply don't have it.

Also, everybody know this arbitrage nonsense is utter bs. Where is this even relevant at live bets?

So what is it?

[Coingambling]

Players can rest assured that we are still in full compliance with the regulations of Curacao. Once the new Betcoin is fully released, we will have an operable validation link, live at new.Betcoin.ag. In the meantime, our reputation as one of the most trusted bitcoin sportsbooks speaks for itself.

This player must be unaware of our reputation, however, because by threatening to go to BitcoinTalk, SBR and arbusers, he was clearly unaware that it is well known that Betcoin is a book that takes a hard stance against bets, which are decided upon and placed by a computer. This has been established multiple times on this and every forum. Fortunately for the industry, many other books are now coming together and sharing tips and technology to detect this same type of behavior. Unfortunately for this player, his remaining time being allowed to do this will be short-lived. None of the other reputable bitcoin sportsbooks on this forum will permit him or players like him.

Regarding this being a "scam accusation", the player needs to review the definition of scam. We did not set out to take his funds. It was not our intention to operate for 10 years just to take his 0.1 BTC in earnings, all the while paying out much more than that, countless times per day. We did not intend to have to spend the next week going through his data, trying to see if he has had previous abusive accounts. We wish we did not have to do this at all. But that's where we are and we have informed the player that a resolution is coming within the next 7 business days. If this is a 1st offense, we can certainly treat it as such, however in these cases, we have to do a full investigation or else previously banned players would have no reason to keep creating new accounts.

As always, players who don't need a robot to tell them who to bet on are welcome to play! Check out the early stages of the new Betcoin at new.betcoin.ag. Thanks and best of luck to all.

I would like to ask Bitcointalk to block Betcoin.ag from anymore posting/advertising for now after this post.

Everyone reading can see now:
- First and most important: the company has still completely failed to provide any reasoning on how they came to the conclussion that I have violated their Terms&Conditons despite asked by me and even other individuals now.
Please provide everyone reading with the bets, the prices, the time they were placed and explain how you came to the conclusion I have used a software detecting those.

- The company is trying to take the "wind out of the sail" by now "analysing for 7 days" whatever
- The company talks about "taking" my 0.1 BTC while they are actually withoding 0.29187 BTC of my balance
- The company has still failed to provide us with a link where we can see they are still having a license.
I have done some research myself and so far found out that the company behind Betcoin is Global Limited Holding EOOD. Because of the legal form of the company, it is very likely that they have their roots in Bulgaria. This may allow me to fill a lawsuit against the company regarding the confiscated amount they took without any proof from me but also the mental damage I am taking out of this proofless accusation.

I see that I am receiving great support not only in this post but also via direct messages.
Thanks a lot to everyone!

Stay far away from this bookmaker, when you win significant amounts of money you will not get paid, they will scam you, try to rob not only your winnings but also your deposit and can not even back up their claims with a valid basis.

[Coingambling]

A very old casino will jus take a small amount is not worth it for them. It doesn't make sense for Betcoin.ag  had been around since the price of our coins are less than 10% of its current price.

But casino accusing you of violating their basic TOS will always come down to consequences when it look like you win and run. You violate a gambler's etiquette.

TOS violation is still a violation.

I do not fully agree here.
I am trying to find someone who can valid proof to me he got paid out a five figure USD amount by this company yet after having won money.
We do not have any information regarding their liquidity structure. Only because they are around for some time now does not mean that 7,7k USD is not major money to them. How do we know that they have not have been running break even after all their costs over the past years?

TOS violation should be punished, no doubt about that.
But TOS violation should be proven first.