Rollbit disabling account and confiscating balance of $410

[Stakemeharder]

Hey there,

Many thanks for submitting this and allowing us to further review your account.

I can see that your account was initially flagged to us by our sportsbook provider, Betby.

When an account is flagged in this manner, KYC is required from the account holder.

In this case, I can see that KYC was submitted from a United States IP address, for a United States citizen.

This resulted in the account being closed instantly as we're not licensed to operate within the United States.

This is made abundantly clear via our Terms & Conditions, in addition to the geographical blocks we have in place for the United States.

Considering your account was registered from Germany, it's our belief that our geographical blocks were circumvented to create the account in the first place.

I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.

We look forward to your cooperation!

Thanks,
Razer

Strange that you say when an account is flagged by your provider betby, that you request KYC from the account holder to proceed. You never even got that far with my case or even asked!

I know what OP is speaking of. If he has a phone such as T-mobile that gives unlimited international roaming, it would still show as US ip address on his phone even tho he is connected to network in germany. It is a strange thing that I have read about.

Residency can mean submitting proof of address in Germany, the US ID wouldn't matter as they don't care about citizenship rather where you actually live and are located.

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[SquirrelJulietGarden]

Strange that you say when an account is flagged by your provider betby, that you request KYC from the account holder to proceed. You never even got that far with my case or even asked!

If you run a business, do you ask for advanced documents for your investigation on one customer account if you did not smell anything suspicious?

When you smell it, you will do more deep investigation and more requirements will be sent to a user. Additional requirements are not to beat that user down but to make sure the investigation is correct and original doubt can be verified accurately that whether it is correct or invalid.

If it is proven as invalid, both sides will feel happy. If it is proven as valid, only the user will feel bad.

I know what OP is speaking of. If he has a phone such as T-mobile that gives unlimited international roaming, it would still show as US ip address on his phone even tho he is connected to network in germany. It is a strange thing that I have read about.

Residency can mean submitting proof of address in Germany, the US ID wouldn't matter as they don't care about citizenship rather where you actually live and are located.

With that suspicious IP address, Rollbit team can find more in that user login details.

[LEVSKI7]

Hey there,

Many thanks for submitting this and allowing us to further review your account.

I can see that your account was initially flagged to us by our sportsbook provider, Betby.

When an account is flagged in this manner, KYC is required from the account holder.

In this case, I can see that KYC was submitted from a United States IP address, for a United States citizen.

This resulted in the account being closed instantly as we're not licensed to operate within the United States.

This is made abundantly clear via our Terms & Conditions, in addition to the geographical blocks we have in place for the United States.

Considering your account was registered from Germany, it's our belief that our geographical blocks were circumvented to create the account in the first place.

I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.

We look forward to your cooperation!

Thanks,
Razer

Strange that you say when an account is flagged by your provider betby, that you request KYC from the account holder to proceed. You never even got that far with my case or even asked!

I know what OP is speaking of. If he has a phone such as T-mobile that gives unlimited international roaming, it would still show as US ip address on his phone even tho he is connected to network in germany. It is a strange thing that I have read about.

Residency can mean submitting proof of address in Germany, the US ID wouldn't matter as they don't care about citizenship rather where you actually live and are located.

And what is the difference between the USA and Germany. In Germany it is also prohibited and the site is subject to a sanction. but the user is not subject to a sanction. that is, the site violates the law, not the user, regardless of whether it is the USA or Germany

[logfiles]

And what is the difference between the USA and Germany. In Germany it is also prohibited and the site is subject to a sanction.

There is a difference, though.

Blacklisted Countries as per the gambling service's terms of service vis-à-vis a Country that bans Gambling. In this case, Rollbit seems to have the US on the Blacklist, but Germany is not on the blacklist except for some few games maybe. Everything is in the terms of service and the player should know this.

Now, whether Rollbit service is illegal in Germany or not is another issue, and you can report to the German Authorities if you feel they are not recognized by the laws in the German jurisdiction and therefore should be sanctioned.

[Avallacchhh]

so did op got his money back or what?

[holydarkness]

so did op got his money back or what?

Judging from Razer's proposed solution to return the remaining funds and that OP's last activity was two months ago, not far from when Razer probably started to work internally to get the solution done, I think it's very safe to assume OP did.

[...]
I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.

We look forward to your cooperation!

Thanks,
Razer

[logfiles]

so did op got his money back or what?

If his money was not refunded or a common ground agreed upon, I am pretty sure he would have continued to bump this thread and not go quiet for all that time, which is a little over 2 months now. The unfortunate part is he did not come back to update us as he head promised, so we are just basing on the assumption that he was satisfied with the outcome.

If I get my money paid out I will ofcourse update this scam accusation and change it to resolved.