Is Stake.com allowed to lock account with $6,000 untill I lose it all?

[Gozie51]

Handing out KYC documents is not too much of a big deal,  if you don't have anything to hide like users in the US have been facing this level of restriction and verification demand since most casinos in that region are regulated.

I think some reasons that people are layed back from going through KYC is if they feel they can bypass it or when it is not a strict law that everyone is used to like the US you mentioned.

If a jurisdiction has made regulation a law, that means every other casino opening up in that country mandates KYC and bettors will get that knowledge already before opening an account that they must give themselves to KYC as prerequisite then it should settle the whole up and down about issues with not allowed to withdraw funds because of lack of kyc verification.

[1714695883]

1714695883

[1714695883]

1714695883

[1714695883]

1714695883

[1714695883]

1714695883

[1714695883]

1714695883

[1714695883]

1714695883

[serjent05]

Mate don't take this as an attack but just a friendly advise that before you place your first bet on a centralized casino,  you should first make sure to have pass through all the kyc process.

Unless you have not made up your mind to gamble at the casino if not,  KYC should be the first thing you should take care of because if you want to verify the account when it runs into trouble,  you may find it hard to pass through the verification process due to pressure to withdraw your winning.

^Exactly this

Get your KYC done beforehand. Otherwise you might find yourself in a tangled web of unjustified bureaucratic nonsense. The reason being quite simple: Even though most people mistake a complicated KYC process with malice from the side of the casino owners, the truth is that a long KYC process is because you tripped a lot of red flags like using a VPN, using a bot or just because you broke a rule from the terms and conditions. People really underestimate the terms and conditions and would rather not read through them because they can be quite long. But that laziness always has a price in the end.

Or if someone don't want to undergo KYC then it is better to find a decentralized non-licensed casino but I am sure you won't be enjoying that decentralized platform because their games are very limited.  Please bear in mind that any centralized gambling platform registered to a certain government will eventually ask for KYC.  They had it on their TOS so I also think that if anyone of us plan to spend huge amount of money in playing in a casino, we must get verified first in order to avoid this kind of trouble.  And in addition, better avoid using VPN since it might trigger a flag that can give problem to the account when huge amount of money is won.

[QueenVera]

Firstly, I think you should  have a little recheck on the image link you posted because it doesn't seem clickeable else I would have helped you repost it for clarity.
This thing already happened over a year ago and man you should have let go and if It was truly of keen interest  to you then you would  have definitely  followed it up why coming now to talk down on someone's else's business and I'm sure you know that's not right.
I'm not a frequent  user of stake but one thing I love about them is the fact that they have an active customer  support who is always ready to assist their customers and your post already stated reasons to why your kyc was denied,  why didn't you go back to upload more better pictures of the documents  than just giving up then and showing up now

[Nwada001]

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

You losing your entire winning is not to blame on stake; your loss is as a result of your lack of control over your gambling decision. Beside the games where it was as normal as it was before you detected that your account was suspended from making any withdrawals, the only time you should blame the Casiono for your loss is when they manipulate those games and you are sure yourself that what you predicted is what's right, but the result shows others wisdom. Since there was no such case, then you should take responsibility for your own loss as it was a result of your bad gambling habit, just as others have pointed it out.

So next time I will advise that if your account is being restricted in any casino out there, always try as much as possible to follow the due process regarding their requirements and wait patiently for the withdrawal to be enabled again in order for you not to allow what happened between you and Stake to repeat itself.

[wxa7115]

This was approximately a year ago, and I would like to share a recap of what occurred.

In late June of last year, I had a fortunate sports betting experience and won around $6,000 in LTC (120 LTC). Following my win, I promptly requested a withdrawal, but unfortunately, it was denied. This surprised me since Stake is typically known for their quick withdrawal times. To understand the situation, I reached out to their support team for an update.

Upon inquiring about the denial, I was informed that this was a routine check and they requested me to undergo KYC verification up to level 4. Level 4 is the highest level of KYC, which involves providing a picture of my Passport/ID, a personal banknote to demonstrate proof of funds, and a bill to verify my residency. Initially, I found this request rather unusual and tried to obtain a valid reason as to why I was being singled out for verification when I simply wanted to withdraw my winnings. However, the support team was unhelpful, claiming they didn't know the reason or attempting to avoid the question by insisting on KYC verification.

After submitting the required documents, I received a notification stating that the documents I had provided were insufficient. They cited poor image quality, unclear details, and sometimes even failed to provide a reason, leading me to believe they were deliberately prolonging the withdrawal process.

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

However, I later spoke to a friend who underwent the same KYC procedure and learned that his verification process took less than a day, enabling him to withdraw his funds instantly.

Curiosity led me back to stake.com to review my betting history and investigate what had truly transpired. To my surprise, the tickets had disappeared, and when I questioned the support team about this, they attributed it to a platform issue, stating that neither party could access the tickets and that nothing could be done about it (refer to the images below).


I don't wish to dwell on this matter any longer, but I would appreciate hearing your thoughts. Personally, I feel that this is a highly questionable practice, allowing users to continue gambling while demanding verification for withdrawals, and then conveniently erasing the tickets and evidence. It appears to be nothing short of shady and potentially predatory to me.

No one forced you to gamble, we are not talking about a process which was delayed for months or anything like that, you were asked to confirm your identity and the documents you sent were simply not up to the standards stake wanted, and then according to your own testimony you gambled away your funds just 4 days after the KYC started.

You could have simply sent new pictures of your documents and get your withdrawal once stake verified your identity, but you simply choose to not wait until this happened.

[Dudu8811]

I will try to focus on your question as all others already explained more than enough why stake right to act like this (presumable this is not fake). Actually what happened to you in this situation already happened to a lot of other gamblers too. I know that for example the European Union is currently drafting laws to protect European customers from this kind of situation but on the other side stake.com - for now - didn't do anything wrong. As others had summarized you would have had enough alternative options available.

[worle1bm]

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

You losing your entire winning is not to blame on stake; your loss is as a result of your lack of control over your gambling decision. Beside the games where it was as normal as it was before you detected that your account was suspended from making any withdrawals, the only time you should blame the Casiono for your loss is when they manipulate those games and you are sure yourself that what you predicted is what's right, but the result shows others wisdom. Since there was no such case, then you should take responsibility for your own loss as it was a result of your bad gambling habit, just as others have pointed it out.

So next time I will advise that if your account is being restricted in any casino out there, always try as much as possible to follow the due process regarding their requirements and wait patiently for the withdrawal to be enabled again in order for you not to allow what happened between you and Stake to repeat itself.

But that's the problem they don't take responsibility but start blaming casinos just because they can't hold themselves back from gambling inspite of all the issues going on.So the casino can block the account as they have mentioned in terms also but users would still argue about it without taking responsibility they are also responsible on their end.

[wxa7115]

But that's the problem they don't take responsibility but start blaming casinos just because they can't hold themselves back from gambling inspite of all the issues going on.So the casino can block the account as they have mentioned in terms also but users would still argue about it without taking responsibility they are also responsible on their end.

I imagine we can all sympathize with the OP as no one likes to lose their money especially when they thought they have finally obtained a big win, but there is little doubt they are the ones responsible for what happened.

The verification process casinos ask some of their gamblers to go through can be a time consuming process, and while the optimal case would be for this verification to last just a few hours, we know it can take several days before the casino gives the green light to our withdrawal, and in this case the OP had too much haste to get their money and this is what eventually cause them to get desperate and lose it all.

[Nrcewker]

I have been playing at stake.com from past 5+ years. Withdrawn many amount without any hassle. Never prompted to verify my KYC details. To be honest stake is one of the best casino and sportsbook present in the market. I am sure other members will agree with me on this. Now I am not supporting completely to stake.com, but you also don’t have enough evidence to prove your words. They might suspect you with multi accounting, or underage, or money laundering, hence maybe asked you for KYC, if you didn’t break any rules, then definitely you might have got your funds back. Nevertheless politely ask the support team about what exactly happened with you, and I am sure they gonna explain it to you more patiently.

[wxa7115]

I have been playing at stake.com from past 5+ years. Withdrawn many amount without any hassle. Never prompted to verify my KYC details. To be honest stake is one of the best casino and sportsbook present in the market. I am sure other members will agree with me on this. Now I am not supporting completely to stake.com, but you also don’t have enough evidence to prove your words. They might suspect you with multi accounting, or underage, or money laundering, hence maybe asked you for KYC, if you didn’t break any rules, then definitely you might have got your funds back. Nevertheless politely ask the support team about what exactly happened with you, and I am sure they gonna explain it to you more patiently.

There are a few casinos which I will put at the very top when it comes to offering everything or almost everything a gambler may want, and stake is on that short list.

However the issue the OP faced is something many gamblers like him have faced before, after all the reasons why their documents were rejected seem to have been very clear, so they only needed to correct those issues, get verified and then make a withdrawal, however during that process they decided to gamble and they accepted the risk that they could lose their money, and now they have lost it they are mad this happened, so I do not see they have too much of a case against stake at all.

[aioc]

I don't wish to dwell on this matter any longer, but I would appreciate hearing your thoughts. Personally, I feel that this is a highly questionable practice, allowing users to continue gambling while demanding verification for withdrawals, and then conveniently erasing the tickets and evidence. It appears to be nothing short of shady and potentially predatory to me.

Imagine if you hold on and did not play you could have withdrawn your money because Stake cannot hold on to your money for too long because your issue will eventually land in the scam section, this is not an isolated case I have seen this complaint on other casinos too, but some of them able to withdraw their funds even though they can still bet, for a gambler its very tempting to play while you're waiting for your KYC to get verified, but there will always consequence like what happened to you.
So next time if you get in the same situation not necessarily at Stake, control yourself from using the money that you cannot withdraw.

[dimonstration]

I don't wish to dwell on this matter any longer, but I would appreciate hearing your thoughts. Personally, I feel that this is a highly questionable practice, allowing users to continue gambling while demanding verification for withdrawals, and then conveniently erasing the tickets and evidence. It appears to be nothing short of shady and potentially predatory to me.

Imagine if you hold on and did not play you could have withdrawn your money because Stake cannot hold on to your money for too long because your issue will eventually land in the scam section, this is not an isolated case I have seen this complaint on other casinos too, but some of them able to withdraw their funds even though they can still bet, for a gambler its very tempting to play while you're waiting for your KYC to get verified, but there will always consequence like what happened to you.
So next time if you get in the same situation not necessarily at Stake, control yourself from using the money that you cannot withdraw.

Being impatient is the trademark behavior of gambler. They will keep playing whenever they have a chance especially on that particular situation which he can’t withdraw his balance while he can play it more.

I’m sure OP check his balance frequently while its stuck on his account. Seeing bambling games while you have money available to gamble and stress at the same time since you can’t withdraw it will surely result on the OP fck situation.

[Alphie12]

I don't wish to dwell on this matter any longer, but I would appreciate hearing your thoughts. Personally, I feel that this is a highly questionable practice, allowing users to continue gambling while demanding verification for withdrawals, and then conveniently erasing the tickets and evidence. It appears to be nothing short of shady and potentially predatory to me.

Imagine if you hold on and did not play you could have withdrawn your money because Stake cannot hold on to your money for too long because your issue will eventually land in the scam section, this is not an isolated case I have seen this complaint on other casinos too, but some of them able to withdraw their funds even though they can still bet, for a gambler its very tempting to play while you're waiting for your KYC to get verified, but there will always consequence like what happened to you.
So next time if you get in the same situation not necessarily at Stake, control yourself from using the money that you cannot withdraw.

3 months isn't to long? Should he wait 6 months 1 year or 2 years. It's amazing that people think 3 months is fine.

[swogerino]

Mate don't take this as an attack but just a friendly advise that before you place your first bet on a centralized casino,  you should first make sure to have pass through all the kyc process.

Unless you have not made up your mind to gamble at the casino if not,  KYC should be the first thing you should take care of because if you want to verify the account when it runs into trouble,  you may find it hard to pass through the verification process due to pressure to withdraw your winning.

^Exactly this

Get your KYC done beforehand. Otherwise you might find yourself in a tangled web of unjustified bureaucratic nonsense. The reason being quite simple: Even though most people mistake a complicated KYC process with malice from the side of the casino owners, the truth is that a long KYC process is because you tripped a lot of red flags like using a VPN, using a bot or just because you broke a rule from the terms and conditions. People really underestimate the terms and conditions and would rather not read through them because they can be quite long. But that laziness always has a price in the end.



 

I have also done this,going through KYC Level 2 which is enough considering my wagering,deposits and withdrawals amount I don't need to go to Level 3 or 4 there but for people who play heavily and are like in high VIP levels they should very well be KYC verified Level 4 so there will not be any bureaucratic disputes between the casinos and the person as the casino would have all of the needed things for the person,like ID card,his real data from that,proof of address,utility bill and also source of funds which is the last requirement in Level 4 there.

It depends on the user but most users who play heavily in any casino should be very well KYC verified or if they don't then they will be forced to play little money and withdrawing up to 500-1000 dollars max without KYC depending on the casino.

[Alphie12]

Mate don't take this as an attack but just a friendly advise that before you place your first bet on a centralized casino,  you should first make sure to have pass through all the kyc process.

Unless you have not made up your mind to gamble at the casino if not,  KYC should be the first thing you should take care of because if you want to verify the account when it runs into trouble,  you may find it hard to pass through the verification process due to pressure to withdraw your winning.

^Exactly this

Get your KYC done beforehand. Otherwise you might find yourself in a tangled web of unjustified bureaucratic nonsense. The reason being quite simple: Even though most people mistake a complicated KYC process with malice from the side of the casino owners, the truth is that a long KYC process is because you tripped a lot of red flags like using a VPN, using a bot or just because you broke a rule from the terms and conditions. People really underestimate the terms and conditions and would rather not read through them because they can be quite long. But that laziness always has a price in the end.



 

I have also done this,going through KYC Level 2 which is enough considering my wagering,deposits and withdrawals amount I don't need to go to Level 3 or 4 there but for people who play heavily and are like in high VIP levels they should very well be KYC verified Level 4 so there will not be any bureaucratic disputes between the casinos and the person as the casino would have all of the needed things for the person,like ID card,his real data from that,proof of address,utility bill and also source of funds which is the last requirement in Level 4 there.

It depends on the user but most users who play heavily in any casino should be very well KYC verified or if they don't then they will be forced to play little money and withdrawing up to 500-1000 dollars max without KYC depending on the casino.

That's not the point. The point is that Stake deleted tickets. KYC was given. The player got desperate for money and was trying to get a loan. Stake knew what they were doing holding his money. They just had to wait for the player to start playing again no matter how long it took.

[fullhdpixel]

There are a few casinos which I will put at the very top when it comes to offering everything or almost everything a gambler may want, and stake is on that short list.

However the issue the OP faced is something many gamblers like him have faced before, after all the reasons why their documents were rejected seem to have been very clear, so they only needed to correct those issues, get verified and then make a withdrawal, however during that process they decided to gamble and they accepted the risk that they could lose their money, and now they have lost it they are mad this happened, so I do not see they have too much of a case against stake at all.

I'm not sure if a casino can also block the ability for a gambler to make bets when they lock an account because they failed KYC verification, but I also agree that it's not their issue if the gambler was able to gamble and he did that and lost everything instead of trying and completing their KYC verification first and then trying to withdraw again, the casino didn't ask OP to play or gamble more, but they did it themselves so it's their own mistake.

And it happens sometimes when a platform doesn't accept the documents of a player and asks for reiterations and it's a normal thing, a player needs to reconsider their submitted documents, check for errors and mistakes, and then resubmit them again or simply submit another document for it.

[Bobrox]

Its difficult reached until four level KYC in stake, I have account and blocked due not logic reason and see how difficult for passing KYC until level four and we need upload many document. Actually its not required when withdrawing fund need to KYC because Stake give us access deposit huge fund although account still not upload any ID document yet.  I don't know why many gambling site make us difficult position when withdrawing time but easy for deposit fund, not matter with new account create when depositing fund but faced difficult when withdrawing fund exactly above $1k.

For stake trouble, I think its not first problem because many user have made with their problem exactly withdrawing fund and account have been disable. I don't know what Stake respond exactly with some account get difficult when withdrawing their fund.

[Haunebu]

And it happens sometimes when a platform doesn't accept the documents of a player and asks for reiterations and it's a normal thing, a player needs to reconsider their submitted documents, check for errors and mistakes, and then resubmit them again or simply submit another document for it.

You are way too naive. Do you really think that's the only reason why casinos do this sort of stuff? It's not that simple. They use these tactics to make the player use up his/her funds in order to avoid paying them later.

This particular tactic works quite often since many gamblers are impatient leading to them gambling away their funds and getting screwed in the process.

[LEVSKI7]

Usually, when you lose the balance, you immediately receive a message that the account has been verified

[Kakmakr]

It looks like $6000 is some kind of trigger..... here is another example of someone that are going through the same thing, when they reached $6000 ===> https://bitcointalk.org/index.php?topic=5457958.0

I do not think this is done deliberately, but we are dealing with humans here... and you might have been unlucky to have pissed off the wrong person that work with this. The money is gone now..... so whatever you do now, will be seen as you being butthurt over your losses, so I will write it off... and decide if I would continue gambling at a casino where they have treated you like that.