ViaBTC sms not receiving not processing withdrawal request

[buysolar]

Anybody else’s withdrawal requests to ViaBTC not being processed? I click send sms code and it doesn’t send it? I filed a ticket a couple days ago and they still haven’t sent a reply. Anybody else having this same problem with ViaBTC?

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[1714810192]

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[1714810192]

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[DaveF]

I just did 2 tests and they worked. Google voice and my regular number.

I know you know to check the rest but...

Does your phone provider have any SMS filtering?

Do you have any SMS / filtering on your phone even, can you check your block list? Make sure you did not accidentally mare the last text they sent you as spam. I did that once.

Did you reach out to them on social media instead of just opening a ticket?

Good luck.

-Dave

[mikeywith]

Anybody else’s withdrawal requests to ViaBTC not being processed? I click send sms code and it doesn’t send it? I filed a ticket a couple days ago and they still haven’t sent a reply. Anybody else having this same problem with ViaBTC?

If you tried to receive the SMS more than once and still fail, it's likely an issue from your side, i'd check everything Davef mentioned above and contact your telco company, I have two sims from two different companies, and one really struggles to receive international SMSs, it was fine years ago but recently I started to encounter the issue, called them and they pretended that was nothing wrong on their side, which was a lie of course because I was able to receive the SMS on the other sim.

I think you can switch to Google authenticator as long as you are still logged in and have access to your email, go to settings > account security > Google authenticator, if you managed to set that up you should be able to withdraw your funds without any issue.


 

[buysolar]

I just did 2 tests and they worked. Google voice and my regular number.

I know you know to check the rest but...

Does your phone provider have any SMS filtering?

Do you have any SMS / filtering on your phone even, can you check your block list? Make sure you did not accidentally mare the last text they sent you as spam. I did that once.

Did you reach out to them on social media instead of just opening a ticket?

Good luck.

-Dave

I unblocked all my blocked numbers just in case that was the problem but it Didn’t help. Haven’t tried reaching out on social media yet, but I did finally get an email response to my ticket. Just a generic response that’s says switch to authenticator if the sms issue continues

[buysolar]

Anybody else’s withdrawal requests to ViaBTC not being processed? I click send sms code and it doesn’t send it? I filed a ticket a couple days ago and they still haven’t sent a reply. Anybody else having this same problem with ViaBTC?

If you tried to receive the SMS more than once and still fail, it's likely an issue from your side, i'd check everything Davef mentioned above and contact your telco company, I have two sims from two different companies, and one really struggles to receive international SMSs, it was fine years ago but recently I started to encounter the issue, called them and they pretended that was nothing wrong on their side, which was a lie of course because I was able to receive the SMS on the other sim.

I think you can switch to Google authenticator as long as you are still logged in and have access to your email, go to settings > account security > Google authenticator, if you managed to set that up you should be able to withdraw your funds without any issue.


 

I’d rather not switch to authenticator if I don’t have to. I’ll try your suggestion of reaching out to my service provider and see if that has any positive results.

[philipma1957]

I just did 2 tests and they worked. Google voice and my regular number.

I know you know to check the rest but...

Does your phone provider have any SMS filtering?

Do you have any SMS / filtering on your phone even, can you check your block list? Make sure you did not accidentally mare the last text they sent you as spam. I did that once.

Did you reach out to them on social media instead of just opening a ticket?

Good luck.

-Dave

I unblocked all my blocked numbers just in case that was the problem but it Didn’t help. Haven’t tried reaching out on social media yet, but I did finally get an email response to my ticket. Just a generic response that’s says switch to authenticator if the sms issue continues

Also try setting up auto withdrawls vs manual they work better.

The three accounts I use are all auto withdrawl with low settings. It allows me to shut auto with drawl off with out sms it allows me to turn it back on without sms.

But if I want to change the autowithrawl address it wants sms.
 I send all my coins to operate trezors addresses.

all on autowithdrawal.

I last turned auto withdrawal off JULY 1
I will turn it on today on July 6
I will turn it off on July 7

[paid2]

I’d rather not switch to authenticator if I don’t have to. I’ll try your suggestion of reaching out to my service provider and see if that has any positive results.

If you don't want to use authenticator because you are boycotting Google products, you can use FreeOTP which is open-source and works fine.

This is their website if you want to find more infos about it : https://freeotp.github.io/


Otherwise, philip's answer could be a good solution for you. Playing with the autowithdrawal function is a very good way to avoid SMSes, you can turn it on only when you want to withdraw, and without SMS verification.

But with this solution you will need to be able to receive their SMS at least one time to activate the service.

[philipma1957]

I’d rather not switch to authenticator if I don’t have to. I’ll try your suggestion of reaching out to my service provider and see if that has any positive results.

If you don't want to use authenticator because you are boycotting Google products, you can use FreeOTP which is open-source and works fine.

This is their website if you want to find more infos about it : https://freeotp.github.io/


Otherwise, philip's answer could be a good solution for you. Playing with the autowithdrawal function is a very good way to avoid SMSes, you can turn it on only when you want to withdraw, and without SMS verification.

But with this solution you will need to be able to receive their SMS at least one time to activate the service.

Yeah When the account starts to have a decent amount I turn on the autowithdrawal

[buysolar]

I’d rather not switch to authenticator if I don’t have to. I’ll try your suggestion of reaching out to my service provider and see if that has any positive results.

If you don't want to use authenticator because you are boycotting Google products, you can use FreeOTP which is open-source and works fine.

This is their website if you want to find more infos about it : https://freeotp.github.io/


Otherwise, philip's answer could be a good solution for you. Playing with the autowithdrawal function is a very good way to avoid SMSes, you can turn it on only when you want to withdraw, and without SMS verification.

But with this solution you will need to be able to receive their SMS at least one time to activate the service.

Will check out freeotp.
Finally got a response from via but it was a generic response, not helpful and they sent a follow up email closing the ticket. I contacted my service provider (AT&T and they say everything is fine. (No surprises there lol) But they sent the following request for information to continue troubleshooting: “AT&T Free Msg: We will need Provider name or short code number and foreign origin. If you have further concerns call 8003310500  for additional help.” So I guess I’ll file another ticket with ViaBTC and see if they will provide that info for my service provider to continue troubleshooting the issue. If anybody here already has ViaBTC sms code provider name or short code and foreign origin and can post it that might speed up the process.

[buysolar]

I’d rather not switch to authenticator if I don’t have to. I’ll try your suggestion of reaching out to my service provider and see if that has any positive results.

If you don't want to use authenticator because you are boycotting Google products, you can use FreeOTP which is open-source and works fine.

This is their website if you want to find more infos about it : https://freeotp.github.io/


Otherwise, philip's answer could be a good solution for you. Playing with the autowithdrawal function is a very good way to avoid SMSes, you can turn it on only when you want to withdraw, and without SMS verification.

But with this solution you will need to be able to receive their SMS at least one time to activate the service.

Yeah When the account starts to have a decent amount I turn on the autowithdrawal

Alright I finally am receiving sms code again. 20 calls to att tech support and 6 emails to via support and I finally started receiving them again. That was annoying, worst part…. I dont know for certain which one of them was ultimately the problem or which of them fixed the problem. I kind of think it was AT&T fault but don’t know for certain. Either way it’s all working again now.