(RESOLVED) Duelbits.com SCAM 2k USD,3months, Complete KYC

[SnowDust98]

My username is Kahleesi on Duelbits, 3 months ago I was required to complete KYC, which I completed. However they are still yet to withdraw 2k USD and are telling me that they are still processing my request and will have an update.
 
This has been going on for 3 months now with still no update. The total deposit amount was $1600 USD and withdrawal was about $2100USD. There is 288k wagered on that account for mines and dice.
 
I don't know what to do to get the money out, as Duelbits are obviously not planning on withdrawing and are refusing to explain why. I've reached out on both casino guru and trustpilot, to which duelbits have just responded that they are processing the complaint, but to no result.

[1714578090]

1714578090

[1714578090]

1714578090

[1714578090]

1714578090

[Broadanbig]

Looks like this is a new account here so I would welcome you to this platform. So sorry you are going through this and I must tell it is not a good experience one would have to undergo just for their own funds to be given back to them. The casino in question is a well known casino here and have registered their presence long ago and as a matter of fact, they are very much active and also have a running signature campaign ongoing. Maybe just as they have said, they might be actually on your case although based on your claims to have waited fora long time, you will still have to be patient with them as I believe they would definitely  see to your case being settled.

If you can,
Here is the profile of their representative Duelbits
Announcement board  Announcement board

I think this would help you facilitate your communication in resolving your issues with duelbits.

[CryptoGrizzly]

My username is Kahleesi on Duelbits, 3 months ago I was required to complete KYC, which I completed. However they are still yet to withdraw 2k USD and are telling me that they are still processing my request and will have an update.
 
This has been going on for 3 months now with still no update. The total deposit amount was $1600 USD and withdrawal was about $2100USD. There is 288k wagered on that account for mines and dice.
 
I don't know what to do to get the money out, as Duelbits are obviously not planning on withdrawing and are refusing to explain why. I've reached out on both casino guru and trustpilot, to which duelbits have just responded that they are processing the complaint, but to no result.

Sorry to hear about Duelbits not paying out. Especially if you completed your KYC. Please use this format to report a scam.

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Copy and paste it in new thread then fill all data.

Scam report example:

What happened::
I saw escrow.ms's lolipop thread 4 days ago and placed a order for 1000 lolipops. After I sent him payment, he just went offline and never came back. I think he's a big liar and a scam artist. Stay away from him.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=76380

Reference Link:
https://bitcointalk.org/index.php?topic=260070.0

Amount Scammed: 2 BTC/$176.40
Payment Method: Bitcoins
Proof of Payment:
http://blockchain.info/tx/b80f35cebae98fcbd8eb0e2eaea6def41f90ad01086ad830ba23094ac3c3b165

PM/Chat Logs: https://i.imgur.com/8UbLVSc.png
Additional Notes: I advise you to not deal with this user until this dispute is resolved.

[coin-investor]

Now that it is already posted here I'm sure that Duelbits will respond to your accusations and let you know also, Duelbits just resolved one issue here, and it's worth $500k

Duelbits, $500,000 unresolved problem

That's many times the amount that you claim you cannot withdraw but first follow the right format to simplify your accusation, and send a PM to their representative and ask to address this issue, of course it should be politely.

[acroman08]

would you mind posting screenshots of the conversation you've had with Duelbits support? it'll be a good thing to post evidence supporting your claims. if you want more exposure about this case, you can post on their ANN thread talking about the issue you are experiencing and then include a link to this thread.

I've sent duelbits a PM informing them about this scam accusation, he is usually the one who responds to issues like this, you might hear from him soon.

[robelneo]

 
I don't know what to do to get the money out, as Duelbits are obviously not planning on withdrawing and are refusing to explain why. I've reached out on both casino guru and trustpilot, to which duelbits have just responded that they are processing the complaint, but to no result.

When they say that they are processing the withdrawal they really meant it, I'm not saying that there is nothing to worry but you have to do what you have to do when posting an accusation here in Bitcointalk, post and bring out all the available proofs and whatever screenshot you have, and call out Duelbits, acroman08 already sent a PM we'll wait for the reply and hopefully, it will be resolved as soon as possible like the one with $500k issue that is already resolved but the complainant did not show up here to lock the thread and change the title to resolve.
I hope you are different if ever the case is resolved in your favor you will do the right thing.

[CryptoHFs]

The gambling kyc game never ends. A story from inside a gambling company and its related to psychology. More than 95% of clients who get stuck at kyc or document issues will cancel their withdrawals and trade until the issue is resolved which results at the end of them losing their money from the pressure before the issue gets resolved. Disclosed by a partner in a company that makes over $10m a month as a net.

[tabas]

Just head over their official announce thread and post this and you'll get the attention of them. 3 months is a long process for your kyc and withdrawal. While I have also read some other users posting and complaining about other casinos, the complain was just identical as yours that they're not giving the reason why and what's making the process so long. You can ask them for an update but I doubt it that they'll tell you the reason if that's part of the process and their internal affairs until they resolve it.

[duelbits]

Dear community,

Thank you for bringing this case to our attention.

We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.

After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.

We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.

If you have any additional concerns, please do not hesitate to contact us.

[acroman08]

Dear community,

Thank you for bringing this case to our attention.

We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.

After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.

We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.

If you have any additional concerns, please do not hesitate to contact us.

I am glad for your quick response to this thread after being informed about it and thank you for updating us and resolving the issue at hand.

@OP would you mind confirming here that your funds can now be finally withdrawn from the gambling site?

[tabas]

Dear community,

Thank you for bringing this case to our attention.

We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.

After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.

We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.

If you have any additional concerns, please do not hesitate to contact us.

Such a quick response from you guys. Now we do get it that whenever someone's having this type of check and investigation with their accounts, we're having the idea that there's really a thorough check that's happening and the potential abuse coming from the accuser. But then, it's all good and you guys did responded on it and considered despite there's the detection of potential abuse. Did you guys do nothing about OP's account like banning him or he's still allowed to gamble with your platform? I remember some case with other casino that after releasing fund and the checking of situation of the account, they removed and banned the person.

[SnowDust98]

While I'm happy that this situation is about to end, I'm still yet to receive any funds. I'm grateful for Duelbits for reaching out (finally). And can see from recent users, that they are committed to addressing complaints. However I don't count my chickens till they hatch.

[logfiles]

I am glad for your quick response to this thread after being informed about it and thank you for updating us and resolving the issue at hand.

Such a quick response from you guys.

The issue has been ongoing for over three months, though. It's only after OP made a scam accusation here that they acted swiftly. I wonder what happens to clients who don't bother opening a complaint here.

Nonetheless, good job on the forum Representative for speeding up the resolution of issues.
Did you guys do nothing about OP's account like banning him or he's still allowed to gamble with your platform? I remember some case with other casino that after releasing fund and the checking of situation of the account, they removed and banned the person.

The account was open. It was the withdrawal that was not being processed. In fact, one of the customer support agents told OP that he could still play/gamble with the funds in the platform if he wanted.

[robelneo]

While I'm happy that this situation is about to end, I'm still yet to receive any funds. I'm grateful for Duelbits for reaching out (finally). And can see from recent users, that they are committed to addressing complaints. However I don't count my chickens till they hatch.

You will receive your funds and you're right about it that they do address concerns here I just hope that after you received it, you will add the word Resolved and lock the thread, there are instances where after complainants received the funds they don't come back here to post and edit it to resolved and lock it, it becomes retaliatory against the casino, I hope you do the right thing.

[SnowDust98]

While I'm happy that this situation is about to end, I'm still yet to receive any funds. I'm grateful for Duelbits for reaching out (finally). And can see from recent users, that they are committed to addressing complaints. However I don't count my chickens till they hatch.

You will receive your funds and you're right about it that they do address concerns here I just hope that after you received it, you will add the word Resolved and lock the thread, there are instances where after complainants received the funds they don't come back here to post and edit it to resolved and lock it, it becomes retaliatory against the casino, I hope you do the right thing.

 
Yep, happy to. However I am yet to receive the payment still.

[SnowDust98]

The withdrawal is obviously not processed as it still says processing on the account.

Dear community,

Thank you for bringing this case to our attention.

We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.

After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.

We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.

If you have any additional concerns, please do not hesitate to contact us.

[duelbits]

The withdrawal is obviously not processed as it still says processing on the account.

Dear community,

Thank you for bringing this case to our attention.

We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.

After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.

We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.

If you have any additional concerns, please do not hesitate to contact us.

Check your wallet. Just because it says Pending does not mean it has not been sent. The withdrawal was sitting for too long so we had to manually send it.

[SnowDust98]

yes it went through.

[examplens]

yes it went through.

OP, if your case is resolved, it would be good if you changed the subjects in all the topics you started because of this case. Also, remove "SCAM" from the text, because there are no elements of fraud here.
Of course, you can lock this thread, because there is nothing more to discuss here.

[tabas]

Such a quick response from you guys.

The issue has been ongoing for over three months, though. It's only after OP made a scam accusation here that they acted swiftly. I wonder what happens to clients who don't bother opening a complaint here.

You're right, I was overwhelmed when I saw the response yet forgotten that it took 3 months already for the investigation and resolve.

Did you guys do nothing about OP's account like banning him or he's still allowed to gamble with your platform? I remember some case with other casino that after releasing fund and the checking of situation of the account, they removed and banned the person.

The account was open. It was the withdrawal that was not being processed. In fact, one of the customer support agents told OP that he could still play/gamble with the funds in the platform if he wanted.

Ahh, usually with these cases that I've seen. They don't like such complains coming from the customers and after resolving the issue, they're closing down the accounts. So, everything has went well already and I agree that OP should now lock this topic as it's already resolved.