Going by what Duelbits have written they have basically released the funds even though they suspect there is abuse. The reason seems to be because the funds are what they deem to be insignificant. Having said that, Duelbits took this step even though Casino Guru closed the complaint because of lack of co-operation by the OP.
-----------------------
If Duelbits suspected abuse I think it would have been better for them to have fully investigated the matter rather than not because of the small amount of money involved because the player accepted various terms and conditions when he signed up to their website.
just saw this new thread after posting on the first thread OP created. I just want to update you guys that the issue has been resolved, Duelbits replied on the first thread OP created(after being informed about it) that they have released OP funds and can now be withdrawn.
Dear community,
Thank you for bringing this case to our attention.
We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.
After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.
We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.
If you have any additional concerns, please do not hesitate to contact us.