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Author Topic: IMPORTANT regarding BC.GAME!  (Read 305 times)
mumu68 (OP)
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July 19, 2023, 09:33:44 PM
 #21

Update : After 33 days of account in restricted mode, they accepted all the documents I sent except of my selfie holding my ID + paper so I sent a new one. Hoping it won't take another 1 month to get the last document accepted!
There was absolutely nothing wrong with the selfie, they just want to delay it intentionally it seems.
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albon
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July 19, 2023, 10:12:48 PM
 #22

Update : After 33 days of account in restricted mode, they accepted all the documents I sent except of my selfie holding my ID + paper so I sent a new one. Hoping it won't take another 1 month to get the last document accepted!
There was absolutely nothing wrong with the selfie, they just want to delay it intentionally it seems.
This is good news that they accepted all your documents, and there is only one step left to complete the verification in full.
You can contact their support again in order for them to try to expedite the verification process.

I hope that you have adhered to the guidelines that they mentioned in their article regarding a selfie photo of yourself holding your ID, I will put a quote for you below with some of what they mentioned, but you have to read what they wrote entirely in the fourth step in their article.

Quote
Do's:
Ensure your face and the information on the paper and ID are clearly visible.
Make sure the date written on the paper is the current date.

Don'ts:
Do not wear sunglasses, hats, or anything that obscures your face.
Do not write incorrect or illegible information on the paper.


A Detailed Guide to KYC Verification: https://help.bc.game/en/articles/8098704-a-detailed-guide-to-kyc-verification

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holydarkness
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July 20, 2023, 10:43:10 AM
 #23

Great! Now, if you can lock this thread and move that update to your older thread so everybody can stay focused and follow the development of your case more easily, that'll be very neat.

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mumu68 (OP)
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July 20, 2023, 09:23:04 PM
 #24

Thread stays open UNTIL I get my hard earned money pal. And yes, I did follow all the instructions, they just want to delay things intentionally.
CryptSafe
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July 20, 2023, 09:58:24 PM
 #25

Update : After 33 days of account in restricted mode, they accepted all the documents I sent except of my selfie holding my ID + paper so I sent a new one. Hoping it won't take another 1 month to get the last document accepted!
There was absolutely nothing wrong with the selfie, they just want to delay it intentionally it seems.

If I may ask, did you use vpn while registering on the casino site at your first login because sometimes they look at this and possible doubt if truly you are the real owner of the account. Maybe you have been using different device to login your account which seems suspicious s most casino take not of login IP  so they take note of how frequent some IPs are used to login some particular account for security reasons.

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holydarkness
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July 21, 2023, 10:55:07 AM
 #26

Thread stays open UNTIL I get my hard earned money pal. And yes, I did follow all the instructions, they just want to delay things intentionally.

I am not asking you to lock all of your threads, not until your case is solved, what I ask you to do is to close one of them [if I have to be specific, I previously asked you to lock this one and focus on the older one] so every development can be focused in one chronological and neat place. And I am not asking this on behalf of BC.game, I am asking you to do this so anyone who read your case will understand what happened, what's happening, and what will happen easier because they don't have to gather information from two or more threads simultaneously.

Whichever thread you choose to lock is up to you, if you prefer to focus the discussion on this thread, then lock the old one, and likewise, if you prefer to have it on the old one, then lock this. But if you insist to have both, simultaneously, I certainly can't "force" you; It's just an advice to keep everything easier to track.

Case on point, on your other thread the narrative so far is that there's no progress at all, while if people read this thread, they'll learn that you've got a reply and currently in process of resubmitting your selfie.

It was couple sports bets in major leagues, nothing special. Unfortunately BC.Game doesn't allow me to view them because of my account being put in Restricted mode so I can't show them.
Still waiting on my account to be restored access, after more than 1 month of restrictions.


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 MΞTAWIN  THE FIRST WEB3 CASINO   
.
.. PLAY NOW ..
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