FTX Customer Claims Portal

[UmerIdrees]

FTX recently launched their claim portal https://claims.ftx.com/

I do not know how serious they are in returning the people's money, but I am facing a certain issue in this portal.

When i log in, i get this screen.



Here I selected FTX.COM



After giving my credentials, it never sends me an email for the SMS code and I can't proceed further. Is anyone of you also facing this issue or any other issue while filling out this claim form?

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[TryNinja]

Maybe try the “support” link?

The website is quite laggy for me and it was down after being released a few days ago, so maybe they’re still polishing it. You can always try later since you have until September 29 to fill it out.

[Ojima-ojo]

Maybe try the “support” link?

The website is quite laggy for me and it was down after being released a few days ago, so maybe they’re still polishing it. You can always try later since you have until September 29 to fill it out.

The website load fine from my end and I was able to see all the features and access forms for compliant but since I was not a customer of FTX I did not try to fill and submit the form to see if the final steps is working.


FTX have made some good attempt to for recovery and at the same time exposes some of the channels in which they customers funds was wasted,  because from what I read on the confessions,  FTX spent over $300 millions to get a Europe license normally should have cost them $30million and that was a big pip in the hole.
https://fortune.com/crypto/2023/07/13/ftx-europe-bankman-fried-john-ray-bankruptcy-claw-back/

[EmpoEX]

Or you may try later to receive the code via your phone number.
They may work on it since SMS services are temporarily down.
Or you may contact them via support.

[JeromeTash]

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

[noormcs5]

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

Do you think that through this claim portal FTX will be willing to return everyone's money ? By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms 

[Potato Chips]

I'm assuming you've already looked into your spam folder, yes? Have you tried whitelisting their domain? otherwise, contact the support as others suggested.

As a just in case, I would also suggest refraining from doing multiple re-attempts within a short period of time as this could cause rate limits.

[PX-Z]

Do you think that through this claim portal FTX will be willing to return everyone's money ?

It could be a yes, by making this portal, but it might be not as well.

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

Right? Confirming the registered email and mobile number is enough for them to check that someone is the correct owner of the ftx account. Asking another KYC data is suspicious and lazy shit.

[Bitcoin_Arena]

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

If you recall well, they became insolvent and then filed for bankruptcy, meaning there was no "withdrawable money" at that time or even right now
Filing for Bankruptcy buys them time to sell some of their assets and liabilities as a company to recover the customer funds. I guess the KYC is away of verifying if the claimants are real.

[Rikafip]

Do you think that through this claim portal FTX will be willing to return everyone's money ?

They may be willing to, but I don't think that will happen. If they really had enough money to give back everyone what they owe, they wouldn't even be in this situation. Imho, people should be happy if they even get back 50% of what they had there prior to collapse.

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

FTX filed for bankruptcy so there is certain procedure set. Another thing, what would be the point of restoring the exchange and just letting everyone withdraw their money willi-nilly if they don't have enough, which they obviously don't. I mean, how would that look like, if for example they have 7 billion USD while people try to withdraw 10 billion?

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms  

Mt.Gox people are waiting for almost a decade to get their money back so don't expect that this thing with FTX will get solved anytime soon. Hopefully not as long as Mt.Gox, but you should be prepared to wait for years.

[JeromeTash]

Do you think that through this claim portal FTX will be willing to return everyone's money ?

I really don't know. We shall see what happens with time. I had dust amounts in the exchange and some Locked Luna 2 from the Luna airdrop, and I received a notification about the claiming process sometime back.

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

Maybe because the process is now being handled by an entirely different party (Not FTX, since they are the debtors at this point vs. the Creditors/customers)

[salad daging]

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

Right? Confirming the registered email and mobile number is enough for them to check that someone is the correct owner of the ftx account. Asking another KYC data is suspicious and lazy shit.

Is it too much to ask for KYC details? I know there are procedures to be followed but I am also too suspicious of what is available on the claim portal, I skipped it considering if I am not mistaken the balance there is not too big, because now I don't expect to get the money back, it is very unlikely.

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms 

Mt.Gox people are waiting for almost a decade to get their money back so don't expect this this with FTX will get solved anytime soon. Hopefully not as long as Mt.Gox, but you should be prepared to wait for years.

Woww... that's the longest I've heard of Mt.gox.
If it's true FTX will refund customers, how long will they verify customer data that so many probably millions of FTX users, true it will take yearly.

[PX-Z]

Is it too much to ask for KYC details?

Yes, for the details you already passed.

Woww... that's the longest I've heard of Mt.gox.
If it's true FTX will refund customers, how long will they verify customer data that so many probably millions of FTX users, true it will take yearly.

Verifying users data is too easy and it wont take years, the question is where all those refund money will come from since it's all the main issue why they filed bankruptcy, it's money.

[UmerIdrees]

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

Well, i didn't tried further that day and wasn't too hopeful that they will return me my funds. Anyways, i again received a reminder email from FTX to claim my funds. So i tried login the site and this time i was able to sucessfully login.

When i tried the KYC process, it failed at the Address verification. I submit my documents few times and finally it says that proof of address isn't valid. I emailed them about this situation as suggested but still haven't got any reply.

What are the next steps for me  
Anyone esle got the same probelm ?

[Z-tight]

What are the next steps for me  
Anyone esle got the same probelm ?

Sorry about this, but there is nothing that anyone can do for you, you will have to wait for support to reply your email to them, which i am not even optimistic about. I am curious, isn't this the same documents you used to pass kyc verification when ftx was still in operation? Why then is the proof of address invalid this time around. These centralized services can really be weird most times and more reason why we should never leave our funds in their control.

[noorman0]

-snip-
I am curious, isn't this the same documents you used to pass kyc verification when ftx was still in operation? Why then is the proof of address invalid this time around.

Proof of address is an advanced level of verification that is not present in a typical basic KYC request, let's say Level 1. I think it's the business account equivalent to withdraw up to 10k BTC worth. Sounds a little crazy for retail users.

I found a list of documents related to this type of KYC request. Maybe it can be used as an alternative if one of them is rejected.

Proof of address can be one of the following documents:

- Water, electricity, gas, telephone, or Internet bill
- Credit card bill or statement
- Bank statement
- Bank reference letter
- Mortgage statement or contract
- Letter issued by a public authority (e.g. a courthouse)
- Company payslip
- Car or home insurance policy
- Car registration
- Authorized change of address form
- Letter of employment
- Official letter from an educational institution
- Municipality bill or government tax letter
- Driver’s license
- Residence permit
- Lease agreement for your residence

[Husires]

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

A refund process will not happen soon, and if it happens, it may take more than a decade and compensation either in the value of the dollar or enough Bitcoin at that time, and then the compensation will not cover 50% at best.
https://claims.ftx.com/ is for verification of ownership and not for compensation.

[Darker45]

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

Apparently, it doesn't include all FTX investors or users all over the world. The exchange's Japan platform obviously has a different process. It appears much faster and more efficient thanks primarily to the country's strict laws. As a matter of fact, refund has already been started as early as February.

A refund process will not happen soon, and if it happens, it may take more than a decade and compensation either in the value of the dollar or enough Bitcoin at that time, and then the compensation will not cover 50% at best.
https://claims.ftx.com/ is for verification of ownership and not for compensation.

This is most likely. It doesn't help that the murky process is made more complicated due to a good amount of influence and politics at play. We don't know anymore what's true and what's not, what's real and what's fake.

Just days ago, Kroll, FTX's bankruptcy claims agent, has also fallen victim to a security breach. Data of claimants are now compromised. Accounts in the claims portal are now suspended. The reason, a Kroll employee fell victim to a sim-swap attack. Personal information of claimants in the case are now exposed.^[1]

I'm highly doubting the integrity of the ongoing case. There's so much influence coming from powerful parties at play.

[1] https://dailycoin.com/ftx-suspends-users-accounts-following-kroll-security-breach/

[Husires]

Just days ago, Kroll, FTX's bankruptcy claims agent, has also fallen victim to a security breach. Data of claimants are now compromised. Accounts in the claims portal are now suspended. The reason, a Kroll employee fell victim to a sim-swap attack. Personal information of claimants in the case are now exposed.^[1]

Proving their right is a key issue because, given the matter, the number of people who may succeed in proving their right and meet the conditions of Chapter 11 and start the journey of recovering the money, which may take a long time, will be a small percentage, I do not have numbers, but certainly not all users are from the United States. if the platform received money and investments were made with high-risk short-term returns, they might be able to pay some users and close the case and not turn into a long-term like mtgox.

Manipulating user data is the beginning of losing their rights.

[virasog]

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

Apparently, it doesn't include all FTX investors or users all over the world. The exchange's Japan platform obviously has a different process. It appears much faster and more efficient thanks primarily to the country's strict laws. As a matter of fact, refund has already been started as early as February.

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I would say that until you know and confirm that they will refund your money, it is better not to submit the documents to the scammers.
They may misuse our data and still do not process our refunds.