FTX Customer Claims Portal

[joniboini]

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I think it's more fitting to say that Japan is the only exception, not that there are only specific countries eligible for the claim. Not saying this is not the case though, since who knows what they will do behind the scenes with how ambiguous the legal process can be. But yeah, if you don't have a lot of money left on FTX, maybe it is better to wait and see how the process turns out instead of sending more personal details that might end up in hackers' hands due to FTX or their partner's mistakes. CMIW.

[Darker45]

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

Apparently, it doesn't include all FTX investors or users all over the world. The exchange's Japan platform obviously has a different process. It appears much faster and more efficient thanks primarily to the country's strict laws. As a matter of fact, refund has already been started as early as February.

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I would say that until you know and confirm that they will refund your money, it is better not to submit the documents to the scammers.
They may misuse our data and still do not process our refunds.

FTX Japan was an independent subsidiary of FTX International. It was solvent when its mother company collapsed. It adhered to a different set of strict regulation and laws. The same set of rigid rules accordingly protected FTX Japan users from the kind of fiasco FTX International users have to face. Through the defunct Liquid.com, which was purchased by FTX and was revived for the purpose of refund, FTX Japan users were able to withdraw their funds as quickly as 4 months after the FTX collapse.

[UmerIdrees]

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I think it's more fitting to say that Japan is the only exception, not that there are only specific countries eligible for the claim. Not saying this is not the case though, since who knows what they will do behind the scenes with how ambiguous the legal process can be. But yeah, if you don't have a lot of money left on FTX, maybe it is better to wait and see how the process turns out instead of sending more personal details that might end up in hackers' hands due to FTX or their partner's mistakes. CMIW.

This is not something where you can wait and see if they are giving funds back to other perople, then you can claim yours and get them. This is time bound. The deadline to submit the claims in 29 september. So if any does not do all these kyc and claim their case, they are basiclally forfeiting your assets left at ftx.




Anyways, i still not got any email from FTX, regardless of the fact that i send them the reminder emails twice. Look like i am not going to get mine funds too    (If ftx decides to relase the funds to everyone someday)

[Husires]

Anyways, i still not got any email from FTX, regardless of the fact that i send them the reminder emails twice. Look like i am not going to get mine funds too    (If ftx decides to relase the funds to everyone someday)

The reason may be in your country, although everything seems ambiguous, but the only certainty is that the money will not be returned during the next two years, and your right will not be waived to submit the claims on 29 September.
The choice is yours if you want to provide your data now, but you have to wait until things become clearer a little.

[JeromeTash]

What are the next steps for me  
Anyone esle got the same probelm ?

https://i.ibb.co/Cb3M2W6/ftx.png

I didn't do any KYC, and I am skeptical if I will do it given the recent news about the leaked customer details/documents. I just logged in after confirming my account but the balance in there are just dust amounts and some locked Luna.

What documents did you use for proof of address?

[UmerIdrees]

What are the next steps for me  
Anyone esle got the same probelm ?

https://i.ibb.co/Cb3M2W6/ftx.png

I didn't do any KYC, and I am skeptical if I will do it given the recent news about the leaked customer details/documents. I just logged in after confirming my account but the balance in there are just dust amounts and some locked Luna.

For dust amount there is no need to go in all this hassle and risk your privacy by again doing the KYC but for those who have funds in that exchange they have no option other than to oblige what they are demading or forfeit thier funds.

What documents did you use for proof of address?

For proof of address, i submit my bank account statement, where my address was mentioned and it was the same address whiich was on my national identity card, so the both addresses match.

They also accpet any utility biils where your name and address is mentioend , but they dont accept mobile bills or any screenshot of the bill.
You need to take a camera picture of the bill and then submit.

[UmerIdrees]

Today i got an email from FTX Support <support@ftx.com> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. 

Here is the complete email:-

Dear Customer,

You are receiving this email in connection with the confirmed Second Amended Joint Chapter 11 Plan of Reorganization of FTX Trading Ltd. and its Debtor Affiliates [D.I. 26404-1] (the “Plan”), and Distributions you may be entitled to receive under the Plan.

The FTX Customer Portal has now released a Distribution Dashboard (Step 9). The Distribution Dashboard provides relevant information for your distribution including your selected Distribution Service Provider, estimated distribution date, and a breakdown of how your distribution amount was calculated.

For more information, please visit Distributions Dashboard FAQs.

Thank you,

FTX Customer Support

Note: If you suspect unauthorized access to your account, immediately lock your account, email support@ftx.com, and change your password.

[Z-tight]

Here is the complete email:-

I have read the email, though i don't see where they talk about another kyc process, take note that i am not a ftx creditor and so maybe i do not completely understand the mail. However, i believe the mail is directing you to check the distribution dashboard that has been created, to see stuffs like your distribution service provider, etc, no?

[Darker45]

Today i got an email from FTX Support <support@ftx.com> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. 

~snip~

As far as the FTX refund situation is concerned, I think I'd rather comply. I'm not an FTX claimant but I share a similar experience, the frustration to be exact, because I'm a Cryptopia claimant. I've also been asked to undergo KYC over and over and over again. I stopped complying eventually. Everything seems pointless already. The end isn't in sight.

However, the situation with FTX seems optimistic. There are even specific dates set, albeit estimates. But there's obviously progress. The distribution is in sight. If you've verified that the email is legitimate, and I guess it is because the same is also shared online, then you must comply.

[EarnOnVictor]

Today i got an email from FTX Support <support@ftx.com> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. 

Here is the complete email:-
-snip-

I don't understand you, you claimed this as evidence and that your post was the complete email received, yet nothing like KYC re-verification was mentioned there. Well, all that matters is for you guys to get your money back and for FTX to have asked you for KYC re-verification for the second time is still within their rights even though it will be inconvenient. It is also a selfish move to confiscate some people's money because some will not be able to pass that re-verification for different reasons.

[Bitcoin_Arena]

Today i got an email from FTX Support <support@ftx.com> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. 

Probably trying to frustrate the people trying to claim their coins. Shake off a few of them who eventual get tired of the endless KYC verifications, keep some funds to themselves and later claim that they paid back their customers.
I think that's the game they are trying to play. I don't see any other logic why some has to keep verifying even after the previous verification was passed. Don't they keep records?

[virasog]

Today i got an email from FTX Support <support@ftx.com> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX.  

Probably trying to frustrate the people trying to claim their coins. Shake off a few of them who eventual get tired of the endless KYC verifications, keep some funds to themselves and later claim that they paid back their customers.
I think that's the game they are trying to play. I don't see any other logic why some has to keep verifying even after the previous verification was passed. Don't they keep records?

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news). However for those who had funds in the FTX should undergo KYC and other process, if they want to get their money back. There is no harm in trying and hoping they will return the funds.

FTX will begin repaying small creditors on February 18

[Z-tight]

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news).

Yeah, i believe creditors are close to getting their money back, and the refund scheduled on the 18th of this month is for creditors with claims of $50k or less, ftx calls them the 'convenience class'. So i believe after this is concluded, they would move forward until everyone gets their money back, at least the dollar-value of their deposit when the exchange filed for bankruptcy.

[Bitcoin_Arena]

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news). However for those who had funds in the FTX should undergo KYC and other process, if they want to get their money back. There is no harm in trying and hoping they will return the funds.

FTX will begin repaying small creditors on February 18

Mate, am not sure if you followed the thread. I am not saying that the funds won't be paid out, they will be paid back but at what cost? The OP says they have been doing endless KYC verifications. Who you be happy if you had to undergo 5 different KYC verifications each other time just to get back your $30 worth of crypto?

Obviously, at one point, you would just give up on the whole thing. Some other pissed of customers would do the same.

[Z-tight]

Mate, am not sure if you followed the thread. I am not saying that the funds won't be paid out, they will be paid back but at what cost? The OP says they have been doing endless KYC verifications. Who you be happy if you had to undergo 5 different KYC verifications each other time just to get back your $30 worth of crypto?

Obviously, at one point, you would just give up on the whole thing. Some other pissed of customers would do the same.

For a creditor who has a claim of only $30 or a very small amount, there may be no need to worry if you encounter problems passing kyc or submitting your tax forms in the ftx customer portal. However, for people who lost a substantial amount, i don't think there is anything wrong to keep on trying, they said repayments will start on the 18th of February for the 'convenience class', so we will see if that happens, and if it does, then there is hope for all creditors.

[Bitcoin_Arena]

For a creditor who has a claim of only $30 or a very small amount, there may be no need to worry if you encounter problems passing kyc or submitting your tax forms in the ftx customer portal. However, for people who lost a substantial amount, i don't think there is anything wrong to keep on trying, they said repayments will start on the 18th of February for the 'convenience class', so we will see if that happens, and if it does, then there is hope for all creditors.

Now multiply that $30 by 100,000 or 1,000,000 customers. How much do you think that will be? $3M? $30M? That is still a huge amount of money to for go, isn't it? I don'
t know if you people are getting my point.

The endless stupid KYC verifications = more advantage to FTX and co. because many people eventually give up. It doesn't matter if they had $2 in there or not.

[Z-tight]

The endless stupid KYC verifications = more advantage to FTX and co. because many people eventually give up. It doesn't matter if they had $2 in there or not.

I get your point man, i am not an ftx creditor, so i have never been in the ftx customer claims portal and i don't know the kind of issues some customers face in passing kyc and submitting their tax forms. However, i agree with you that they may be purposely making it difficult for people to pass the verification, i would not put that above them; if many people fail to submit kyc, they miss out on their money, individually it may be small but cumulative they may be keeping a lot of money to themselves.

[Darker45]

The endless stupid KYC verifications = more advantage to FTX and co. because many people eventually give up. It doesn't matter if they had $2 in there or not.

I get your point man, i am not an ftx creditor, so i have never been in the ftx customer claims portal and i don't know the kind of issues some customers face in passing kyc and submitting their tax forms. However, i agree with you that they may be purposely making it difficult for people to pass the verification, i would not put that above them; if many people fail to submit kyc, they miss out on their money, individually it may be small but cumulative they may be keeping a lot of money to themselves.

I myself am not one of FTX creditors, but I don't trust those who are implementing the rules. This is more likely intentional than not. If it isn't intentional, the request to undergo KYC over and over and over again, are they necessary? If it is intentional, what's the purpose other than having unclaimed funds? Is it impossible to make the claim process convenient to everybody, huge and small creditors alike? I don't think so. Is it necessary to be so rigid and tight with the rules? Is it impossible to provide everybody a certain amount of flexibility?

[UmerIdrees]

Today i got an email from FTX Support <support@ftx.com> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX.  

Probably trying to frustrate the people trying to claim their coins. Shake off a few of them who eventual get tired of the endless KYC verifications, keep some funds to themselves and later claim that they paid back their customers.
I think that's the game they are trying to play. I don't see any other logic why some has to keep verifying even after the previous verification was passed. Don't they keep records?

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news). However for those who had funds in the FTX should undergo KYC and other process, if they want to get their money back. There is no harm in trying and hoping they will return the funds.

FTX will begin repaying small creditors on February 18

Well, even if the news is true, I still have not found any Distribution service providers for my region, as none are available. Now, if there is no one in my jurisdiction, then how will I get my funds back on the 18th? Did anyone esle also having the similar issues ?

It's frustrating to complete all the requirements, KYC, and also fill out the tax information, and now again, I'm stuck at this point.

[JeromeTash]

Well, even if the news is true, I still have not found any Distribution service providers for my region, as none are available. Now, if there is no one in my jurisdiction, then how will I get my funds back on the 18th? Did anyone esle also having the similar issues ?

It's frustrating to complete all the requirements, KYC, and also fill out the tax information, and now again, I'm stuck at this point.

I am glad I never continued with the KYC verification. I had dust amounts in there anyway. It looks like the refunds will be made to those from Europe, USA, and other developed countries that have strict financial regulation. Those from the rest of the world will be the last choice, perhaps. A very absurd development, especially given the fact that FTX was a global platform that welcomed users from different corners of the world