It has been over 48 hours since the investigation began, and not a single update has been provided. During this period, they have not locked my ability to gamble. I have already lost my profits and I am back to my initial deposit amount. It seems that this was their whole intention, to have me keep gambling until I lose, and unfortunately, I fell for it. All I want is my initial deposit amount back. These people defending them will never understand the feeling of having your money wrongfully taken from you. Furthermore, they have been deleting the messages I have been sending on their public chat, and their hot wallet has barely any funds, around $5000. If all of these aren't red flags, I don't know what are.
I've seen a lot of scam accusation threads similar to yours and one thing I notice when a casino is investigating the case is that it can take several days, weeks or even a month(s). As much as I call BS about the card counting accusation, they still did say they flagged your account for "suspicious activity"
as I have said before, they are in the middle of their investigation, I don't think they will suddenly let you withdraw your initial deposit just because you lost your winning and only the initial deposit is left.