[Solved] Crashino.com Scam $80 winnings were not paid.

[AnotherAlt]

Update: The withdrawal was released
Update: Winnings were credited back. Withdrawal is pending.

What happened:: Crashino.com corrected down $80 from my winnings.

The Crashino saga started again! I have been there for two years, and I am not regular there. But I still play there because of their good promotions. They offer generous bonuses each Friday. With their delayed payment habit, I started gambling again in the last two months. A few days ago, I won $110 From my deposit bonus free spins, and they triggered KYC because of that. They send me an email asking for the documents, which I send within an hour. Then I noticed they canceled my withdrawal, and my funds were on my Crashino balance. I decided to play again, and I got another good win. Then I requested another withdrawal while I was still waiting for KYC verification. Their support said it may take up to 24 hours. I contacted their support again, and they said no documents were uploaded to my account. FYI, there is no option in Crashino to upload your documents. They requested to send the documents to payments@crashino.com, which I did a few days ago.

I contacted efialtis through Btcgosu.com, and he also contacted them.

After a few hours, I received a $150 withdrawal. My withdrawal was $230.19; they paid $150 and deducted the $80 without explaining. I contacted the support agent to know what could be the reason. FYI, I was triggered KYC, which seems I passed.

Their response is;

“Thank you for waiting. Please be informed that according to our Terms and Conditions section 12.10 The maximum withdraw-able amount from the winnings generated from ANY no deposit bonus (cash, free spins, free money bonus with wagering, loyalty points etc) is 100$ or equivalent currency. If the wins are generated from ANY bonus that is tied to a deposit (reload bonus, deposit free spins, etc), the withdraw-able amount is 250$.”

I cannot stop laughing, to be honest.

First of all, I deposited $50 and $110 winnings from that deposit bonus free spins.
2nd Of all, The rest $110 dollar was from my bonus game playing;
https://replay.pragmaticplay.net/rsShIrCS8X

If all the winnings were from free spins, it still does not exceed the $250 limit, while my latest $110 winning was from “Buy free spins”.

Then their support asked me to wait, and they later said they would inform me via email. It's been three days, and I contacted them six times in the last three days. I am stuck in a loophole now. Contact live support >> Explain everything >> They check and copy and paste the same response like please wait. We are investigating the case>> Contact live support again.



Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3380481

Reference Link: https://bitcointalk.org/index.php?topic=5387284.0
Amount Scammed: $80
Payment Method: TRX
Proof of Payment: I deposited there from Binance, the tx is: https://tronscan.org/#/transaction/5a284954c49ba0a228a7f6cd29df04c83bdddb0caf91d87687fab2399e7ca0ce

Screenshot from Crashino:



PM/Chat Logs:

[acroman08]

it was clear in the support's response to your chat that withdrawable winnings generated from a deposit bonus free spins are $250. it's possible that it is a misunderstanding on their side, even the support knows that is why they forwarded it to another team for a recheck.

sadly their representative here seems to be inactive, so can't really ask them on the forum about the case.

[Nwada001]

The whole story is just confusing, and I doubt your report will be given much attention given to your own personal scam history on the forum, but whatever it may be, lucky you, you were able to grab some of the winnings and your deposit. Just consider the $80 that was withheld as them, the casino owners, taking back their bonus that was given to you. And even in the said casino profile you dropped here, the account handler has not been active since April 18, 2023, so I also doubt they will come and respond to this accusation.
You can try sending them a personal PM; maybe an email notification might draw their attention back to this forum.

[AnotherAlt]

The whole story is just confusing, and I doubt your report will be given much attention given to your own personal scam history on the forum

Huh? Do you even know what are you talking about? Are you sure that I have scammed someone? The only thing I did is disrespected the forum rules by evading the ban. My account was unbanned later and I am not evading the ban anymore. I got several tags because of the mistakes I did in the past. Several other accounts are evading the ban and the only difference between them and me is they were not exposed yet.

However, I am the one who is misunderstood by the forum community. People learn from their mistakes. I have learned things but I was not given a 2nd chance by the community even though the forum's officials decided to give me a 2nd chance. Breaking forum rules seems like the end of the world here.

Anyway, this is not the topic. Do you know what it's called when someone comments on a matter that he is not aware of? It' signature spammer.

[ScamViruS]

It's full of confusion, the answer given to you by their support team is actually true, I checked their T&C and confirmed. But according to their T&C gamblers can withdraw $250 earned from bonus, free spins but wondering why your balance has been deducted. Only the gambling site's team can explain this properly, but their representative on this forum has been offline for a long time. Now you need to keep in touch with their support team, update here what they conclude.

12.10. The maximum withdraw-able amount from the winnings generated from ANY no deposit bonus (cash, free spins, free money bonus with wagering, loyalty points etc) is 100$ or equivalent currency. If the wins are generated from ANY bonus that is tied to a deposit (reload bonus, deposit free spins, etc), the withdraw-able amount is 250$.

Source : https://www.crashino.com/general-tc

[khaled0111]

The whole story is just confusing, and I doubt your report will be given much attention given to your own personal scam history on the forum

Not sure why you brought up this matter and what does it have with case in hand. All the red tags he got are for ban evading not for scamming. Besides, even if he was a scammer, this does not give the casino the right to scam him and steal his rightfully earned money.
OP, unfortunately there isn't much you can do right now except keeping in touch with customer support and wait since their official representative on this forum seems to be inactive.

[holydarkness]

I am trying hard to understand [I guess my brain is in slow mode today] so please guide me down the road slowly. I understand correctly that you deposited 50 USD, and won 110 from a free roll bonus given from that deposit, and then you played another game, Kraken's Sky Bounty, and won 112.28 USD with free roll from it, as referred on your game replayable here?

[robelneo]

First of all, I deposited $50 and $110 winnings from that deposit bonus free spins.
2nd Of all, The rest $110 dollar was from my bonus game playing;
https://replay.pragmaticplay.net/rsShIrCS8X

If all the winnings were from free spins, it still does not exceed the $250 limit, while my latest $110 winning was from “Buy free spins”.

Then their support asked me to wait, and they later said they would inform me via email. It's been three days, and I contacted them six times in the last three days. I am stuck in a loophole now. Contact live support >> Explain everything >> They check and copy and paste the same response like please wait. We are investigating the case>> Contact live support again.

It's obvious they made an error if it's not an error they will not do a re-investigation and will stand on their terms it's a miscalculation of your winnings, you deserve that $80 and you should receive, failure to do so will make this accusation valid if they are reading this accusation, I hope you made it aware that this thread exists, they should resolve this as soon as possible, it will not harm their finances if they give you your $80, but the reputation will be in question because of this miscalculation.

[arabspaceship123]

I didn't get what the OP's saying about $50 deposits or free spins. The only part I've understood was he's owed $80. OP's said he's received $150 but his balance was $230.19 so he's $80 missing.

I am trying hard to understand [I guess my brain is in slow mode today] so please guide me down the road slowly. I understand correctly that you deposited 50 USD, and won 110 from a free roll bonus given from that deposit, and then you played another game, Kraken's Sky Bounty, and won 112.28 USD with free roll from it, as referred on your game replayable here?

[holydarkness]

I didn't get what the OP's saying about $50 deposits or free spins. The only part I've understood was he's owed $80. OP's said he's received $150 but his balance was $230.19 so he's $80 missing.

The screenshot of the conversation explained it quite clearly, OP deposited 50$, got a promo bonus of 100 free spins from that deposit, and won 110 USD from it.

[AnotherAlt]

Long story short.

I deposited $50 and received 100 Free spins as a deposit bonus. I won $110 from that free spins. My total balance was $161. I requested a withdrawal and they cancel it asking for KYC. I did KYC and played again with this $161. I used "Buy free spins" in Kraken's sky bounty game and won another $112 from this game. After this session, my balance was $230.19, and requested to withdraw them all. Crashino.com send $150 to my wallet and $80 was deducted from my balance.

The support agent said

The maximum withdraw-able amount from the winnings generated from ANY no deposit bonus (cash, free spins, free money bonus with wagering, loyalty points etc) is 100$ or equivalent currency. If the wins are generated from ANY bonus that is tied to a deposit (reload bonus, deposit free spins, etc), the withdraw-able amount is 250$.”

Well, even if they consider all the winnings were from free spins, still it does not exceed the $250 limit.

The problem is; I am stuck in a loophole. Every time I contact them, I have to explain why it was a mistake and they say they forwarded it to the team and they never come back.

It's not rocket science to check if a user made a deposit or not. The only thing they need to check is if it was tied with a deposit bonus or not. At first, they needed a KYC, and now they have nothing to ask for. I provided the KYC because the amount is kinda good.

[efialtis]

I have just heard back and... good news!

Crashino people got back to me and just informed me that you will be paid in full.

[coin-investor]

I have just heard back and... good news!

Crashino people got back to me and just informed me that you will be paid in full.

Good to hear that they made the right decision to pay OP because based on OP's calculation he really deserves the $80 that's missing in his withdrawal, Thanks for your help efialtis, OP made the right decision contacting you to get help from this issue.
I hope there will be no issue like this, it is a simple calculation, after OP receives the $80 he should lock this thread and change the title to resolved.

[acroman08]

I have just heard back and... good news!

Crashino people got back to me and just informed me that you will be paid in full.

thanks for updating us efialtis, that's good to hear and I'm glad they did the right choice, I mean I don't think they can make a valid excuse about why they would deduct the $80 from the OP's withdrawal.

@OP it would be nice to update us too once to have successfully withdrawn the remaining amount from the website.

[AnotherAlt]

I have just heard back and... good news!

Crashino people got back to me and just informed me that you will be paid in full.

Thank you very much efialtis. They have added my winnings to my balance.
I just made a withdrawal request and will wait for them to release it.

Do you think I should continue to gamble there?
Because I feel like their promo is awesome, and I like their promotions! I will update the ratings and this thread as well once they release my withdrawal. Moreover, I was already KYC’ed there. I guess there should not be any problem in the future. What do you think about it?

[efialtis]

I have just heard back and... good news!

Crashino people got back to me and just informed me that you will be paid in full.

Thank you very much efialtis. They have added my winnings to my balance.
I just made a withdrawal request and will wait for them to release it.

Do you think I should continue to gamble there?
Because I feel like their promo is awesome, and I like their promotions! I will update the ratings and this thread as well once they release my withdrawal. Moreover, I was already KYC’ed there. I guess there should not be any problem in the future. What do you think about it?

As responded on our website already, I see no reason why you shouldn`t.

[shasan]

Update: Winnings were credited back. Withdrawal is pending.

As they have credited your winning then there is no reason for not giving you to withdraw. As it is in pending to be withdrawn you should wait for it. I think it is already completed if they are instant service. I think you could get the same result if you could contact them and wait for the solution.

[AnotherAlt]

As they have credited your winning then there is no reason for not giving you to withdraw. As it is in pending to be withdrawn you should wait for it. I think it is already completed if they are instant service. I think you could get the same result if you could contact them and wait for the solution.

I just updated the topic. The withdrawal was released. But, as I said in the OP, they don't care about when it comes from an average Joe. I was stuck in a loophole. Please consider rereading the OP for detailed info. I believe they were forced to credit my winnings because of this topic and efialtis. However, one of my friends also contacted Crashino regarding this case.

Thanks to both of them and to you guys as well.
The case is closed. I am locking the thread.

[AnotherAlt]

Okay, I unlocked it again.

There is something wrong with Crashino.
Does any of you guys have contact with the Crashino team except for efialtis?

As you know, everything went fine.
Today I deposited again and found a bug where the platform is at risk of financial damage.
I could have withdrawn the funds. The fund is not significant in my case, but others can misuse it.
I tried to contact support and their telegram as well. Live support is offline.
Could anyone please ask them to contact me via the forum or ask their live support to come online if you have contact with them?
A single day is enough to bankrupt the platform if they do not notice it.

[holydarkness]

Okay, I unlocked it again.

There is something wrong with Crashino.
Does any of you guys have contact with the Crashino team except for efialtis?

[...]

No, I don't think anyone other than efialtis did. Or, if anyone do, I don't think they managed to get in touch with Crashino's representative, given their last online activity was in 18 April, months ago. Your best shot will be to try to ask efialtis to reach them again.