[Solved] Crashino.com Scam $80 winnings were not paid.

[CryptSafe]

Okay, I unlocked it again.

There is something wrong with Crashino.
Does any of you guys have contact with the Crashino team except for efialtis?

These are the reasons why it is good for customer care service to be very much active online responding to clients or customers complaints. Here too is the same thing as their representative is barely seen online.
Possibly efialtis can get in touch with them if he did it before, they can respond to him since he is a reputable member here and know by the casino.

[AnotherAlt]

No, I don't think anyone other than efialtis did. Or, if anyone do, I don't think they managed to get in touch with Crashino's representative, given their last online activity was in 18 April, months ago. Your best shot will be to try to ask efialtis to reach them again.

Here is what I did so far....

I sent them an email describing how I received the extra funds.
I knocked on their live support four-five times.
I knocked on them via Telegram.
I ask efialtis to contact them; I also knock him on Telegram.
I posted in this forum. Unfortunately, I did not get any reply from anywhere yet 

Once they fix it, I will reveal what was the issue.

Thanks, everyone!

[AnotherAlt]

Okay.

They fixed the issue already, and I tested it by making another deposit.
I am quoting the email I sent to them;

Hi there.

My user ID is: 660352228

Today I deposited 0.235 BNB, which is around $51.32 when I deposited.
Here is my transaction link: https://bscscan.com/tx/0xfa9fae180de932d4b7a9e298919e2dd9ff91616542d64f62d93f2ff98c9a8062

But, I was credited $63.73, Which is 20% more than what I deposited. The amount is not significant in my case. I found this bug where the platform is at risk of financial damage.
I could have withdrawn the funds. The fund is not significant in my case, but others can misuse it. I tried to contact support and their telegram as well. Live support is offline.
A single day is enough to bankrupt the platform if they do not notice it.

After my gambling session, my current balance is $66. Feel free to deduct the extra amount from my balance. It would help if you guys fixed it as soon as possible before others figure it out.

Regards

Attachment

I got 20% extra when I deposited. I did not want to take advantage of this glitch. As I said, the amount is tiny in my case. But if any abusers discover it, they could have misused it.

The funny thing is I did not get any reply yet via email. Their live support responded after 20 hours. Moreover, I got banned from their telegram group in return. I just posted, "Can someone from Crashino official contact me? I found a bug" in their telegram group, and boom. I was banned. LOL

[ScamViruS]

The funny thing is I did not get any reply yet via email. Their live support responded after 20 hours. Moreover, I got banned from their telegram group in return. I just posted, "Can someone from Crashino official contact me? I found a bug" in their telegram group, and boom. I was banned. LOL

They banned you from Telegram because they already know about the bug from your email so they don't think it's important to keep you in their group. If a casino ignores their customers' complaints like this, it's really unacceptable that they're ignoring such a serious issue. Since they are ignoring your complaint, there is nothing you can do if they face financial damage. It's good that your problem is solved, so you don't have to worry about other things anymore, they will take care of themselves.

[holydarkness]

Okay.

They fixed the issue already, and I tested it by making another deposit.
I am quoting the email I sent to them;

[image snip]

I got 20% extra when I deposited. I did not want to take advantage of this glitch. As I said, the amount is tiny in my case. But if any abusers discover it, they could have misused it.

The funny thing is I did not get any reply yet via email. Their live support responded after 20 hours. Moreover, I got banned from their telegram group in return. I just posted, "Can someone from Crashino official contact me? I found a bug" in their telegram group, and boom. I was banned. LOL

Ok, this question might sound stupid, but... are we sure it is a glitch and not something like a deposit bonus promo and the likes? I tried to toy with the amount, counting in a rounding error, the number is indeed around 20%, it's a tad bit too precise for a random glitch and, IMO, more like a bonus?

[AnotherAlt]

Ok, this question might sound stupid, but... are we sure it is a glitch and not something like a deposit bonus promo and the likes? I tried to toy with the amount, counting in a rounding error, the number is indeed around 20%, it's a tad bit too precise for a random glitch and, IMO, more like a bonus.

I am positive. There is no cash bonus except for free spins. They have a cash bonus but that's a 50% deposit bonus which has a 30x wagering requirement. I am kinda regular there so I am aware of their promos.

Another incident happened and I am frustrated now.
I had USD 85.16 withdrawal request since 19th August (The day I deposited again to check if they have fixed it). Today they released the withdrawal with Mark as paid but I received 0.3141 BNB which is USD 68.32. So my 16.84 USD is missing from there. They have the worst support that always collects data and never comes back to the clients. If this continues to happen, fuck me!

[Woodie]

Great to see such amounts being held by a bookie or casino and brought to the forum for scrutiny as this shows they are about the principle and not about the big deposits that usually see players having difficulties withdrawing after winning...

Otherwise,  great to see this misunderstanding has been resolved swiftly,  good job crashino .

[shasan]

Okay.

They fixed the issue already, and I tested it by making another deposit.
I am quoting the email I sent to them;

As your problem has been solved and the problem with their site is already fixed I can't find any reason to keep the topic open for discussion. I think it is better to lock the thread to avoid unexpected comments.

[AnotherAlt]

Okay.

They fixed the issue already, and I tested it by making another deposit.
I am quoting the email I sent to them;

As your problem has been solved and the problem with their site is already fixed I can't find any reason to keep the topic open for discussion. I think it is better to lock the thread to avoid unexpected comments.

I am pretty sure you guys did not notice the recent development. They had some issues with deposits earlier. Yesterday they marked my $85 withdrawal as paid but I received $68. Please check my previous post.

[acroman08]

Okay.

They fixed the issue already, and I tested it by making another deposit.
I am quoting the email I sent to them;

As your problem has been solved and the problem with their site is already fixed I can't find any reason to keep the topic open for discussion. I think it is better to lock the thread to avoid unexpected comments.

I am pretty sure you guys did not notice the recent development. They had some issues with deposits earlier. Yesterday they marked my $85 withdrawal as paid but I received $68. Please check my previous post.

have you contacted their support? Have they said something about this issue you are currently experiencing?

would you mind sharing a screenshot of the transaction? this is just to confirm that the withdrawal you made is marked as $85 but the amount you received is only $68.

[shasan]

I had USD 85.16 withdrawal request since 19th August (The day I deposited again to check if they have fixed it). Today they released the withdrawal with Mark as paid but I received 0.3141 BNB which is USD 68.32. So my 16.84 USD is missing from there. They have the worst support that always collects data and never comes back to the clients. If this continues to happen, fuck me!

I have understood the reason of not unlocking the thread. I think it is perfect as you have withdrawal several days ago and recently the price is too low. I think the USD value is lower as the price drop. But if you can see the withdrawal BNB amount is less than the receive amount then there is something wrong.

[AnotherAlt]

have you contacted their support? Have they said something about this issue you are currently experiencing?

would you mind sharing a screenshot of the transaction? this is just to confirm that the withdrawal you made is marked as $85 but the amount you received is only $68.

Yes. I contacted them yesterday and I received the rest of BNB today. The problem is, their support is too slow. If you inquire about something today, they cannot give you an ETA of the resolution time.

Here is the screenshot that you asked for



Here is the withdrawal they sent; https://bscscan.com/tx/0xf8532af258d9e1ce3168c5a7acaf69404ccb623834f12dee1ae78e7987e4a5f7

Today, I received the rest amount. But they did not reply to me via email or support. They silently sent it. The communication is important.

I had USD 85.16 withdrawal request since 19th August (The day I deposited again to check if they have fixed it). Today they released the withdrawal with Mark as paid but I received 0.3141 BNB which is USD 68.32. So my 16.84 USD is missing from there. They have the worst support that always collects data and never comes back to the clients. If this continues to happen, fuck me!

I have understood the reason of not unlocking the thread. I think it is perfect as you have withdrawal several days ago and recently the price is too low. I think the USD value is lower as the price drop. But if you can see the withdrawal BNB amount is less than the received amount then there is something wrong.

They use 3rd party to credit and release crypto deposits and withdrawals (Fulgurpay). I believe there was an issue with the conversion rate. Earlier, I deposited USD 51 but they credited me USD 63. I contacted them to fix it. I posted it here as well.

[shasan]

Yes. I contacted them yesterday and I received the rest of BNB today. The problem is, their support is too slow. If you inquire about something today, they cannot give you an ETA of the resolution time.

It is great that finally, you have received the rest of the funds of you. But I am confused about what's going on. They are really working fine or they are sending the fund to you to avoid loss of their trust. I think the price of crypto can be increased or decreased but for that, any gambling site can't pay because of the USD value but cryptos like BNB or others.