"RESOLVED" Scam from duckdice.io

[marisando]

Guys, never play on that scam casino. I've won just few bets on tennis (Wimbeldon games), wanted to withdraw, but administration asked me to complete 3 lvls of verification, which I've successfully passed. After it they confiscated my winnings, without real reasons. Told me something about arbitrage bets, but that was just regular bets on TOP tennis match. Firstly they told me, that I have withdrawal limit, just 300 usdt, but they will withdraw all my money. After my withdrawal of 300 usdt they've just closed my account. Rest of money was there,  That's sad. Don't play there, save your money.


UPD: there is our conversation
Chat started on 02 Jun 2023, 11:15 AM (GMT+0)
(11:15:52)   *** marisando7 joined the chat ***
(11:15:52)   marisando7
Why can't I withdraw my winnings?
(11:17:12)   *** Sukh joined the chat ***
(11:17:15)   Sukh
Hi
(11:18:13)   Sukh
This is because you haven't completed kyc for level 3 before but now I can see it's completed for level 3 as well so Just try to make a withdrawal again and I will leave a message for admins
(11:19:21)   marisando7
I can't withdraw all my balance
(11:19:28)   marisando7
What's wrong?
(11:19:57)   Sukh
Just make 300 USDT withdrawal first.
(11:21:07)   marisando7
And wha't after?
(11:21:13)   marisando7
whats
(11:22:06)   Sukh
We have been dealing with a large volume of arbitrage betting accounts of which you are suspected, so that's why your withdrawal limit is 300 USDT at one time.
(11:22:21)   marisando7
Limit?
(11:22:24)   marisando7
Why\
(11:22:43)   Sukh
Due to arbitrage betting.
(11:22:46)   marisando7
"Large volume of arbitrage betting accounts of which you are suspected"
(11:22:51)   marisando7
bro I've made 3 bets
(11:22:57)   marisando7
2 on Rollan Garros
(11:23:44)   marisando7
How can I arbitrage on the largest trennis tournament
(11:23:49)   Sukh
You can withdraw all but with restriction sorry.
(11:23:55)   marisando7
Or all winnings are arbitrage bets
(11:24:02)   marisando7
I don;t understand
(11:24:08)   marisando7
Ok
(11:24:19)   Sukh
You first make 300 USDT withdrawal.
(11:25:02)   marisando7
ok i will try
(11:25:11)   Sukh
Alright
(11:25:28)   marisando7
How long does withdrawal takes?
(11:25:38)   marisando7
And what limit do I have
(11:25:45)   marisando7
per transaction or day
(11:25:46)   Sukh
300 usdt
(11:26:32)   Sukh
And it can take a few hours but I will leave a message for admins so that it won't take too long.
(11:27:20)   marisando7
300 usdt per transaction or day?
(11:27:33)   Sukh
300 per transaction.
(11:28:08)   marisando7
ok thank you

[1715374541]

1715374541

[1715374541]

1715374541

[Nwada001]

There are few people who usually visit this board, although lots of newbies might.

But if you have proper details regarding the scam you claim about the above-mentioned casino, I will suggest you move this thread to the scam accusation board, where it could be given the attention that it deserves and in the correct format. Try getting all the necessary details, screenshots if necessary, the name of the casino, the website, and all of that, and if they have a profile here on the forum, you can also provide a link to their ANN thread and their profile link to their representative.

Just check on the bottom left part of this thread, and you could see the move option.
I doubt you will even visit this thread again.

[acroman08]

as the post above me has said, provide evidence that supports your claims so people know whether the scam accusation is true or just a rant from someone who lost on the gambling site.

anyway, it looks like their forum representative goes online from time to time, so try posting the issue on their ANN thread just in case they logged in again to check their thread. I also sent them a PM informing them about this thread, just in case.

[logfiles]

Without any evidence presented, this is not a proper scam accusation and members would really help you dissect on what exactly could be the issue. I know some casinos don't like arbitrage betting and some are clear about it in their TOS, but it's hard to know if their decision was right or wrong because you aren't helping at all.
Maybe try submitting a complaint on casinoguru, though you are going to add more details and evidence. Not just like you posted here.

[CryptoGrizzly]

Scam Report Format

Code:

[b][color=black]What happened:: [/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Copy and paste it in new thread then fill all data.

[LTU_btc]

I remember that Duckdice had some scam acussations in past, there is some negative fedbacks on their Bitcointalk profile and several feebacks which were later switched to neutral. https://bitcointalk.org/index.php?action=trust;u=917361 So, probably, it's nothing surprising that something bad happened with them again, though I haven't heard anything about them for long time.
But as said above, you have to post scam accusation in proper way, providing all details.

[Nwada001]

I reported this post for it to be moved from off-topic to this place and asked the OP to provide more details of the accusations using the right scam format. But ever since the moderator's moved the topic here and nothing has been updated by the OP, it's obvious that the OP just made the post and left without even revisiting his thread to know what's going on. But it appears that he was last active yesterday. Who knows what's up with the dude accusations?

[marisando]

Guys,  my post was updated. Check our conversation and you will see, that I'm  not just  player, who had lost the money on gambling.
You can see I'm new here, sorry if I didn't write it in correct format and topic.

[dimonstration]

Firstly they told me, that I have withdrawal limit, just 300 usdt, but they will withdraw all my money. After my withdrawal of 300 usdt they've just closed my account. Rest of money was there,  That's sad. Don't play there, save your money.

The conversation is not a valid proof but its helpful to understand your case. Your only defense against arbitrage betting accusations is just the sports you made is the largest tennis tournament while arbitrage betting can happened on any type of sports because it only involves the difference on odds of different sportsbook.

As I understand correctly your case, Your account is under the arbitrage restriction which results to hold some of your balance until investigation is done. Just ask them for update regularly about your case. You need to provide screenshots about your conversation and your account balance in the casino. Use talkimage.com to upload picture and share links here.

[marisando]

Just checked my account. Looks like I can log in and request the withdrawal, what is surprise for me because I couldn't, but I'm not sure it will be approved. Now you can see cancelled withdrawals and my balance
https://ibb.co/2htBpr3

[Kirito89]

Just checked my account. Looks like I can log in and request the withdrawal, what is surprise for me because I couldn't, but I'm not sure it will be approved. Now you can see cancelled withdrawals and my balance
https://ibb.co/2htBpr3

Hi there, looked a bit into your case, and it seems the sports provider has flagged you as an arbitrage bettor.

The reason the withdrawals were cancelled  (except the 290 $ one) was simply because KYC was required.

I'm waiting to hear back from our security team to get more details on your situation.



But as a general note, which applies to most casinos that offer sports betting, the casino isn't the one who actually flags an account as an arbitrage bettor, it's in fact the sports provider which spans accross multiple other casinos in the industry, so while dealing with arbitrage, their analysis usually is top notch, and a lot of time and resources go into exposing arbitrage bettors.

Regardless, will get back once I have more info on your case.

Kirito89,
Duckdice Support.

[holydarkness]

[...]

The reason the withdrawals were cancelled  (except the 290 $ one) was simply because KYC was required.
[...]

Regardless, will get back once I have more info on your case.

Kirito89,
Duckdice Support.

If I may add more about this case and what you inquire to your security team, wasn't the OP already passed the 3rd level KYC and thus they've fulfilled the KYC requirement?

[...] but administration asked me to complete 3 lvls of verification, which I've successfully passed. After it they confiscated my winnings, without real reasons.

[...]

(11:18:13)   Sukh
This is because you haven't completed kyc for level 3 before but now I can see it's completed for level 3 as well so Just try to make a withdrawal again and I will leave a message for admins
[...]

[bobstone]

Just checked my account. Looks like I can log in and request the withdrawal, what is surprise for me because I couldn't, but I'm not sure it will be approved. Now you can see cancelled withdrawals and my balance
https://ibb.co/2htBpr3

Hi there, looked a bit into your case, and it seems the sports provider has flagged you as an arbitrage bettor.

The reason the withdrawals were cancelled  (except the 290 $ one) was simply because KYC was required.

I'm waiting to hear back from our security team to get more details on your situation.



But as a general note, which applies to most casinos that offer sports betting, the casino isn't the one who actually flags an account as an arbitrage bettor, it's in fact the sports provider which spans accross multiple other casinos in the industry, so while dealing with arbitrage, their analysis usually is top notch, and a lot of time and resources go into exposing arbitrage bettors.

Regardless, will get back once I have more info on your case.

Kirito89,
Duckdice Support.

Just as a follow-up to this,

OP was suspected of arbitrage and was allowed to withdraw his initial deposit of 300 USDT trx which was successfully done months ago, he was also under suspicion of using multiple accounts on the platform thus he was not allowed to withdraw any additional profits from that suspected abuse. But to be clear his initial funds were successfully withdrawn.

It is very rare we would act in this way (even when it is well within our rights too), but if you remember a while back we came under a sustained campaign of abuses by multiple accounters using arbitrage betting, so we had to amend our measures to ensure it was a wasted venture for these type of users with no actual gambling intention

It would be helpful again if the community realize such posting like OP's are very rarely to be factual, nor had he attempted contact with us since early June.

Bobstone,
DuckDice Live Support

[marisando]

Yes, I passed KYC lvl 3. "multiaccounting" Is just fake reason to cancel withdrawal, of course they don't have any proof of multiaccounting.  Anyway, my account was unbanned and withdrawal approved. Thank you everybody, who replied to my post, I think you had a hand to my happy end.

[Mahdirakib]

Anyway, my account was unbanned and withdrawal approved.

Are you talking about your recent withdrawal of 792 USDT? It is quite surprising if you have received it. You should change the subject title by adding "resolved" if you have received all the funds. BTW, Duckdice support agent has said above that

he was also under suspicion of using multiple accounts on the platform thus he was not allowed to withdraw any additional profits from that suspected abuse. But to be clear his initial funds were successfully withdrawn.

It means both arbitrage and multi accounting claim was untrue against you as they have approved your recent withdrawal.

[holydarkness]

Anyway, my account was unbanned and withdrawal approved.

Are you talking about your recent withdrawal of 792 USDT? It is quite surprising if you have received it. You should change the subject title by adding "resolved" if you have received all the funds. BTW, Duckdice support agent has said above that

he was also under suspicion of using multiple accounts on the platform thus he was not allowed to withdraw any additional profits from that suspected abuse. But to be clear his initial funds were successfully withdrawn.

It means both arbitrage and multi accounting claim was untrue against you as they have approved your recent withdrawal.

Yeah, I will also really appreciate if there is any clarification on these matter, for my future reference and notes [and by it, I mean I wrote them in my notebook, not in feedback] for future cases. The situation regarding this case is very... unclear. First OP's withdrawal was said to be rejected because he's yet to complete KYC, though he's already passed it. And then there's an added info that OP is suspected to do arbitrage betting and multi-accounting, yet his withdrawal is processed?

Can we straighten the facts here? Are the approved withdrawals a good gesture or was the accusation against OP got clarified internally and proven to be wrong?

[SamReomo]

Yes, I passed KYC lvl 3. "multiaccounting" Is just fake reason to cancel withdrawal, of course they don't have any proof of multiaccounting.  Anyway, my account was unbanned and withdrawal approved. Thank you everybody, who replied to my post, I think you had a hand to my happy end.

Can you please show us a proof in the form of a screenshot that your withdrawals were were approved? I'm not sure why but I think something is suspicious about @OP as well about the ones who replied to the post as duckdice.io support team. A few replies back they were claiming that the user has broken the rules by creating multiple accounts and after some time they approved the withdrawals of the user. This type of activity is always suspicious from a casino and that's why I also want an explanation from Duckdice.io team that what made them approve the withdrawals if the user had broken the rules and created multiple accounts? If the user didn't created multiple accounts then why were his withdrawals unapproved? Kindly reply with a valid reason so that anyone else if wants to play on that site could understand the policies of the casino better.

[bobstone]

Yeah, I will also really appreciate if there is any clarification on these matter, for my future reference and notes [and by it, I mean I wrote them in my notebook, not in feedback] for future cases. The situation regarding this case is very... unclear. First OP's withdrawal was said to be rejected because he's yet to complete KYC, though he's already passed it. And then there's an added info that OP is suspected to do arbitrage betting and multi-accounting, yet his withdrawal is processed?

Can we straighten the facts here? Are the approved withdrawals a good gesture or was the accusation against OP got clarified internally and proven to be wrong?

For you and the other enquirer.

Initially, my statement was made based on out-of-date information on the case, we had paid out just his initial deposit some time ago and declared his additional winnings forfeited as both the sports provider and we had clear evidence that he was using multiple accounts for arbitrage.

It was more of a goodwill gesture to close the case, though we have reasonable evidence that we were correct in our first action, we have also now improved our measures since that time to make what we believe he was doing a lot less possible.

Whether or not this is the appropriate action, the OP has his funds now, winnings as well as what he already had (his initial deposit returned).

PS. to the person doubting my claims of being able to talk on behalf of DuckDice, a little searching on the forum will hopefully clarify that i am indeed bobstone, a person who operates duckdices (and tower.bets) support and can probably sort out of my profile to be a bit more appropiate for times like this.

Hope that clears it up a little,
Bobstone
DuckDice Support

[marisando]

As I said earlier, words about multiaccounting are just funny for me, because that was my first and last duckdice.io account.
Transaction was really approved, which was surprising for me. Here is screenshot. https://ibb.co/C951JXx
But they decided to send funds not to the wallet that was specified in the withdrawal form, but to the one which I used last time. That seemed strange to me, but in general I have the money and I'm glad that my issue is closed.

[holydarkness]

As I said earlier, words about multiaccounting are just funny for me, because that was my first and last duckdice.io account.
Transaction was really approved, which was surprising for me. Here is screenshot. https://ibb.co/C951JXx
But they decided to send funds not to the wallet that was specified in the withdrawal form, but to the one which I used last time. That seemed strange to me, but in general I have the money and I'm glad that my issue is closed.

Sending fund to the deposit address instead of another address that's been specified as recipient for withdrawal is a known practice to fight against AML/ATF for accounts that's raises suspicion. As you still have control over this wallet, and given your account's situation, it's an understandable measure taken by duckdice and shouldn't be a problem.

In regards to the accusation, there is a difficulty to check whose said the truth if case being involved is a multi-acc. The platform will not provide their findings in concern of their security and privacy, and the accuser's statements themselves can not be taken as the whole truth. We're in a moot here, and given that the case is solved with all the funds successfully withdrawn, I suggest you both to go separate ways [that is, OP, you never play on DuckDice anymore]. Meanwhile, I'll take my note of the situation surrounding this case and use it for future reference in case other accusations ever raised.