Help us build the greatest crypto casino

[pakhitheboss]

Overall you need to have a good budget for marketing within the forum if you want to compete with other centralized crypto casino. Most crypto casinos operating presently looks a copy of stake.com, you would need to offer different platform design and unique games. Do not forget adding a sports book on your platform as many here love betting on sports. Do look into eSports category as it is getting good hype and might become a favourite destination for sports betters.

[slapper]

The fact that you're even thinking of a centralized platform just puts you in the same line as everyone else, and now you want to differentiate with "world class customer experience"? Groundbreaking! Sarcasm intended.

Now, if you want advice from a crypto casino player's perspective - here's my take. Too many platforms have ridiculous withdrawal limits! If someone hits it big, let them enjoy their winnings without locking them behind ridiculous terms. Another thing: stop with the hidden fees! No one likes being nickel-and-dimed. If you want to stand out, transparency is your best friend. Be better than the rest or don't even bother.

[Mr. Magkaisa]

Hi guys !

I'm following up on my previous thread "Opinion on crypto casino project". It's pretty clear that building a decentralised crypto casino isn't viable. Therefore, going for a centralised platform is the way to go. Now, in order to differentiate ourselves from the crowd it seems that providing a world class customer experience is the most realistic opportunity.


So the purpose of this thread is very simple, as a crypto casino player what particular challenges, problems, or complaints do you have ? Or what particular improvements would you wish to see in your favorite casinos ?

Thanks for the help !

      -      You know if you are one of those who will establish a crypto casino, one of the things that other gambling platforms have done well in this industry is that they first conducted a review campaign for their website casino so that they may be able to see the different -opinion of other communities here for the better development of their casino.

And when there is an answer to what needs to be changed and fixed, then there should be a campaign for this and the casino should also show that it has the appropriate funds for the gambling site that you will promote in the crypto space.

[avp2306]

Hi guys !

I'm following up on my previous thread "Opinion on crypto casino project". It's pretty clear that building a decentralised crypto casino isn't viable. Therefore, going for a centralised platform is the way to go. Now, in order to differentiate ourselves from the crowd it seems that providing a world class customer experience is the most realistic opportunity.


So the purpose of this thread is very simple, as a crypto casino player what particular challenges, problems, or complaints do you have ? Or what particular improvements would you wish to see in your favorite casinos ?

Thanks for the help !

You cannot get community support if you don't provide quality service to us, so create a more better platform to us with interactive support and have good marketing strategies or promotions then provably you will be ame big with that. For now its better to focus building up your casino and don't create a crappy site since for sure we will ignore that and find another more better. Remember that first impression is always important so do better job because competition is high since to many big casino exist in this forum.

[itchiba]

Alright, in my opinion the area that can be the most impactful is customer support. If done correctly, it will translate into higher customer satisfaction, greater word of mouth and therefore creates organic customer acquisition while building the business reputation.

For the people familiar with the startup world, a company named Zappos outclassed amazon by providing an outstanding customer service which allowed them to succeed when every other competitors failed.

Focusing on every detail that makes a great customer experience should be the top priority instead of trying to reinvent the wheel by creating new games and so on. Making players happy should be our mission statement.

I’m at the very early stage of this project, I haven’t developed anything yet, as I’ve said before I want to get a good understanding of what the players are expecting before getting into building the business. I’m not a developer, so either I partner with a great engineer or I work with a white label company (I’m already in contact with some and there are great ones). Regarding the budget, I can personally contribute with 15k$ which obviously isn’t enough but I expect to be able to either try to crowdfund the business in exchange of redeemable token or raise the additional capital via private investors.

[Dunamisx]

It's pretty clear that building a decentralised crypto casino isn't viable.

How are they not viable, are there no existing ones that are decentralized, what we should rather conclude should be the gamblers individual preference, the requirements for establishing a decentralized one and a centralized crypto online casino, i believe each has requirements to meet up with.

what particular challenges, problems, or complaints do you have ? Or what particular improvements would you wish to see in your favorite casinos ?

KYC challenges, people will prefer a soft terms and conditions of using a particular casino to be fair on them, then have a rapid customer service response team, also bonus is what they consider and casino reputation, then lastly is trust, you can start having that with a signature campaign on the forum and carry your users along through the ANN thread discussions.

[JackpotRacer]

Alright, in my opinion the area that can be the most impactful is customer support. If done correctly, it will translate into higher customer satisfaction, greater word of mouth and therefore creates organic customer acquisition while building the business reputation.

For the people familiar with the startup world, a company named Zappos outclassed amazon by providing an outstanding customer service which allowed them to succeed when every other competitors failed.

Focusing on every detail that makes a great customer experience should be the top priority instead of trying to reinvent the wheel by creating new games and so on. Making players happy should be our mission statement.

I’m at the very early stage of this project, I haven’t developed anything yet, as I’ve said before I want to get a good understanding of what the players are expecting before getting into building the business. I’m not a developer, so either I partner with a great engineer or I work with a white label company (I’m already in contact with some and there are great ones). Regarding the budget, I can personally contribute with 15k$ which obviously isn’t enough but I expect to be able to either try to crowdfund the business in exchange of redeemable token or raise the additional capital via private investors.

sure thing that customer support is very important. I think for you right now a white label casino would be appropriate

[maydna]

Alright, in my opinion the area that can be the most impactful is customer support. If done correctly, it will translate into higher customer satisfaction, greater word of mouth and therefore creates organic customer acquisition while building the business reputation.

For the people familiar with the startup world, a company named Zappos outclassed amazon by providing an outstanding customer service which allowed them to succeed when every other competitors failed.

Focusing on every detail that makes a great customer experience should be the top priority instead of trying to reinvent the wheel by creating new games and so on. Making players happy should be our mission statement.

I’m at the very early stage of this project, I haven’t developed anything yet, as I’ve said before I want to get a good understanding of what the players are expecting before getting into building the business. I’m not a developer, so either I partner with a great engineer or I work with a white label company (I’m already in contact with some and there are great ones). Regarding the budget, I can personally contribute with 15k$ which obviously isn’t enough but I expect to be able to either try to crowdfund the business in exchange of redeemable token or raise the additional capital via private investors.

Support service is something that plays an important role in responding to every complaint from customers. In reality, only some casinos understand it and instead put people who need help understanding the rules or other things related to the casino. Casinos should be able to select people who really know their duties and job descriptions so that customers can get answers that satisfy them. And also, other teams must work well with other departments so customers who encounter problems do not have to wait long. Especially if a customer wants to withdraw their money, they have to wait several days before they can see the status of the transaction process. Besides that, if a casino can provide a quick solution in handling a case, it will please its customers. And it can be a good promotion to attract more new customers.

[Fivestar4everMVP]

Providing a world class customer service experience alone wont make your casino stand out, though this is just one of the many things that does make a casino stand out, and not just peculiar to gambling casinos alone but for every business out there.
Different people have different things that can make them stick and become a permanent customer or user to a particular casino, even when there are many other casinos around, for some, it could be bonuses or promotions they get from time to time, for others, it could be a certain type of game in the casino that they can not find on any other casino, this is one of them for me though, for some, its the website's UX/UI design, this is another for me, the ability to bet on different varieties of sports , this is the casino is going to be offering sports betting, and also a very active online community where a gambler can interact and chat with other gamblers, particularly users of that same casino, let me not forget to also mention very active customer service, though I've talked about it above, its still very important.

[Mauser]

So the purpose of this thread is very simple, as a crypto casino player what particular challenges, problems, or complaints do you have ? Or what particular improvements would you wish to see in your favorite casinos ?

I don't think that the one perfect casino exist that is going to make everybody happy, trying to build such a casino is going to be hard and will not likely work. The problem is that different customers are looking for different things. From what I read here is that you are trying to build a new casino that keeps it's customers entertained and builds up a large base of regular gamblers. That's a nice goal and I hope it's going to work out for you, but before that you first need to attract a large number of customers to switch to your casino. Every casino has the same issue, do they offer more bonuses for new customers to increase their user numbers, or do they offer more bonuses for their existing customer base to keep them happy and not switch websites. For me the big issues in online gambling is a long reply period from customer services and when there are issues with my withdrawals. I understand it's expensive for the casino to hire enough support staff to cover all customers, but it feels a bit wrong when waiting several days for a reply. So my advice would be, after your initial launch phase try to focus more on your regular customers than bringing in new gamblers every day.

[CarnagexD]

Hi guys !

I'm following up on my previous thread "Opinion on crypto casino project". It's pretty clear that building a decentralised crypto casino isn't viable. Therefore, going for a centralised platform is the way to go. Now, in order to differentiate ourselves from the crowd it seems that providing a world class customer experience is the most realistic opportunity.


So the purpose of this thread is very simple, as a crypto casino player what particular challenges, problems, or complaints do you have ? Or what particular improvements would you wish to see in your favorite casinos ?

Thanks for the help !

You cannot get community support if you don't provide quality service to us, so create a more better platform to us with interactive support and have good marketing strategies or promotions then provably you will be ame big with that. For now its better to focus building up your casino and don't create a crappy site since for sure we will ignore that and find another more better. Remember that first impression is always important so do better job because competition is high since to many big casino exist in this forum.

This will be hard to swallow but this is just pure facts. If you as a company really have something valuable to share with the people, because most casinos ending up as a scam because they advertise or market services they cannot provide yet to their participants. They gave a road map with unrealistic timeline, when they are likely to get bankcrupt, they pump and dump their projects. So instead of competing with others, just focus on one thing providing value to other poeple. Entertainment casino, flawless servicing and such.

[CryptSafe]

OP before I begin I will like to tell you this, do not forget that you are coming to meet casinos already in existence before you see so therefore, you must go extra miles to rendering quality services than they already do before you can think of gaining the interest of the masses.

You must start with a quality website design so attractive than the once already in existence.
Your rules and terms of agreement must be user friendly.
Customer care service has always been an issue between casinos and their clients so you must do exceptionally well there because that is the major selling point of every organisation.
Transparency and honesty should be your watch word.
When it comes to publication, consider doing a review here before launch because in that process, lots of the things can be spotted out which you might have forgotten to fix up or possibly added to rendering quality services. This review will give you an upper hands to give your casino a finishing touch.
Lastly remember to include or put a budget for marketing or publicity if you may wish. As you can see, this platform is a global platform and as such has a huge traffic inflow every time of the day. So doing a signature campaign would do much better in return for popularity and recognition and you can by engaging notable campaign managers here to help you do that.

You can contact Royse777 to further discuss with him in respect to the launch of your project.

[darkangel11]

The fact that you're even thinking of a centralized platform just puts you in the same line as everyone else, and now you want to differentiate with "world class customer experience"? Groundbreaking! Sarcasm intended.

Now, if you want advice from a crypto casino player's perspective - here's my take. Too many platforms have ridiculous withdrawal limits! If someone hits it big, let them enjoy their winnings without locking them behind ridiculous terms. Another thing: stop with the hidden fees! No one likes being nickel-and-dimed. If you want to stand out, transparency is your best friend. Be better than the rest or don't even bother.

I feel like OP thinks of a decentralized vs centralized platform the wrong way, because a decentralized platform basically allows players to fully control the deposited funds, so that they're being sent back to them via a smart contract, or they bet from their wallet and the money is sent back to them after every won round or bet.
IMO OP also feels like a no KYC casino would be decentralized, which doesn't have to be so. You can have a centralized casino with no KYC too, but you need to find the right jurisdiction that will allow you to do so.

[danadc]

I have seen many things and what I want most is to be able to have a casino with anonymity, although I am a fan of Anonymity , I really like that I do my things in such a way that nobody knows what I am doing when it comes to money, because In our daily life, I depend on Payroll and that happens to a bank and in that Bank all kinds of identity documents remain, for which I earn in my work , which is not much, but it is enough for them to register many things and determine my tax payments, which are high , and that's what I don't like, because in bitcoin things are different , I'm fine like this , it's not that my data reaches a government or any organization that knows about my life in crypto and Casinos, but the Security of my money is Important and that's what to look for , if they could do something like that in the casino it would be Great , I know it's difficult but it's Possible.

[coolcoinz]

I wouldn't completely drop the idea of a decentralized casino. Maybe there's a way to do it and at the same time avoid KYC that most of us hate so much? One thing that comes to my mind is gambling with native tokens of your casino. Many gambling sites avoid KYC by allowing people to gamble items they acquire in games, like skins. There are such sites for CS, Rust, and others.

Lastly remember to include or put a budget for marketing or publicity if you may wish. As you can see, this platform is a global platform and as such has a huge traffic inflow every time of the day. So doing a signature campaign would do much better in return for popularity and recognition and you can by engaging notable campaign managers here to help you do that.

You can contact Royse777 to further discuss with him in respect to the launch of your project.

You're making a fool of yourself here, shilling for your campaign manager while OP doesn't have a platform ready and is asking for advice on how to make one. He's months before a launch and you're talking about a signature campaign.
I guess kissing ass of your manager and at the same time making an off-topic post that you'll get paid for by that same manager is like hitting two birds with one stone, so good thinking on your part, congratulations!

[Lanatsa]

Good idea but this isnt something that could really be able to match up comparing into those centralized casinos which does offer those typical kind of games that we do have in the market today. Despite on being

licensed or getting in line with regulation or whatsoever correlated possible situations that would be asked but people or the community do really sticks out on where they are really that interested into.
This is why it would really be just that great that it would really be just staying up this way in speaking about options or choices because people would be always a fan on the current existing games that been offered to day. In speaking about those typical offers and characteristics of the casino that we do have, then it is really that hard to think off for other possible applications or changes to be applied for it to be more
having that kind of demand. Greatest casino? Snipping ideas on the public or community?

You cant really expect that much or hearing up some unique words or recommendations since people would really be sticking into those common ideas or things that we do see today.
Stick with those

[erep]

This will be hard to swallow but this is just pure facts. If you as a company really have something valuable to share with the people, because most casinos ending up as a scam because they advertise or market services they cannot provide yet to their participants. They gave a road map with unrealistic timeline, when they are likely to get bankcrupt, they pump and dump their projects. So instead of competing with others, just focus on one thing providing value to other poeple. Entertainment casino, flawless servicing and such.

Every time you build a gambling business, you must first study other top casinos and realize the complaints of gamblers who have experienced other casinos so that they can easily gain popularity because gamblers think they have found the casino they need, so the important points of building a casino business are to uphold fair play, improve service, process withdrawals are fast and do not make it difficult for users to apply for withdrawals. But I doubt the OP regarding consulting on building a new casino because he doesn't appear to be talking about the cost of buying software from developers and planning a team that has expertise to improve service to users.

[348Judah]

Every time you build a gambling business, you must first study other top casinos and realize the complaints of gamblers who have experienced other casinos so that they can easily gain popularity because gamblers think they have found the casino they need

It's very important to make a feasibility study before starting a casino in other to gain from others experience and also know what is at stake before starting the journey of creating one, we also needs to know those who are the competitors sounds us, what are their possible challenges faced, the we will have an idea of when to come in and what to introduce to make a difference from what others are facing.

so the important points of building a casino business are to uphold fair play, improve service, process withdrawals are fast and do not make it difficult for users to apply for withdrawals. [/quote

In using a casino, o function is better than the other for the gamblers experience, we will always wanted to be fully satisfied whenever we are demanding for something while using a platform, the casinos must also take gamblers priority as their business by providing a satisfactory customers experience for them.

[Zoomic]

So the purpose of this thread is very simple, as a crypto casino player what particular challenges, problems, or complaints do you have ? Or what particular improvements would you wish to see in your favorite casinos ?

Thanks for the help !

• As you mentioned, an available customer support
• Fair games
• Fair odds 
• Trustworthiness
• Passable KYC 
• Transparency
• Promotion of your project in the forum.

[Nrcewker]

The thing that matters the most for any gambler is the user experience. No one likes to play on a buggy and glitchy site, especially with slow rolls of bets. Make the gambling site faster and the UI to very friendly. Now if you can run good promotions that really attracts users, then I am sure you will be mentioned in the top gambling sites. As you mentioned you gonna be making KYC mandatory, do some levels of KYC so that you only ask full KYC from hardcore gamblers or high rollers. I guess if you make the basics strong, then you will do great in the market.