Glitches still affects online casinos? Or it's the casinos that sucks

[Crypt0Gore]

I don't know if anyone have come across such fate when gambling online before, imagine playing a game and the game start freezing after few successful trials, the game just crashes on you and you lose money? Anyone?

Now who is to blame for this? The casino or your internet connection or something else? I've asked this on Twitter and some said it's technical glitches, that's acceptable, but if this costs you some money, all because of technical glitches who is responsible for your loss? What will you do about this?

It's a shame that technical glitches and server errors still happen on some online casinos, games that aren't even graphically intense, they aren't even using lots of data resources to run e.g upload and download speed.

This doesn't happen to me but my very close friend and he is at a loss because of it, im just wondering what I would have done if it happened to me?

[iv4n]

Yes, glitches affect the gameplay... it can be very annoying when slots freeze and ask me to refresh the page so I can continue to play. Usually, those spins get refunded immediately, or when we refresh the page we continue where we stop, but still nobody likes such interruptions.

Technical issues occur here and there, and we can't say if it's on our side or if the casino has some issues before we investigate the problem itself with the help of support of course. Anyway, when it happens it affects the experience.

I had a little situation a few nights ago: https://bitcointalk.org/index.php?topic=5389679.msg62713805#msg62713805. I couldn't play normally, so I just moved my funds to another casino and I played the same providers without any problems. So I guess it was some problem on their end.

[Gozie51]

I think if you have made the bet already and it was ongoing before the error or glitch happened, the casino should be able to identify if you won or not and should be able to show you prove if you are debating your loss due to the glitch when they are up again but at the end if the whole program or prove/evidence of your game was wiped out then it shouldn't be your fault that you must lose your money, at least they should return or refund the bet money because the liability should be on them. In any case if the casino is not able to resolve the issue to my favour if they could not prove that I lost due to their own negligence and they want me to bear the cost of their inefficiency then depending on the bet money involved, I could either sue or lick my wound and move on and never to play with them again because the glitch could be a scam attempt if I didn't get my money back.

However, such kind of glitch is in consequential in soccer because it is a global game showing in different countries. So a glitch in a bet company would not affect another bet company and by any means it won't affect the outcome of the match and even where the transmission from the field of play is cut off for whatever glitch, the game would still go on and the outcome would still be uploaded through livescore or any other means including google and team website. So the excuse of a glitch can only be for casino and encrypted games.

[Dunamisx]

I don't know if anyone have come across such fate when gambling online before, imagine playing a game and the game start freezing after few successful trials, the game just crashes on you and you lose money? Anyone?

This kind of experience as you know is very common on games and not on sports bettings because they are life game match we place bet on, all other virtual forms of games can have such experience and we cannot say it's either the casino or the connection of the internet, to me a casino cab rare engage doing this form of manipulations as you've said, your own friends do encounter such but you never did, maybe your connectivity could be faulty, the internet may also be incase of the online games, weather conditions can also affect the connection making it skipping, we can't tell which exactly but there are many related chances of it resulting from what had just been said now.

[xSkylarx]

I haven't experienced this since before, but I've seen posts on social media or people asking for support about the glitch before, which really affects the gameplay and your momentum in playing. The problem really before is that the game has not been fully optimized, so it is still experiencing some bugs. In today's status, only a few of them are still not optimized, but right now it is really rare to hear about this issue. What is worse is that if they can't track it, meaning you bet, then a bug happens, then you lose your money, which is really sad and frustrating. When I  heard this before, I would have stayed away from that casino just to be safe. Though right now there are no perfect casinos or even the game, you will still experience a bug, but again, it is rare right now as it has been QAed already and mostly the casino used the code that has been implemented or used by other casinos also.

[coin-investor]

This doesn't happen to me but my very close friend and he is at a loss because of it, im just wondering what I would have done if it happened to me?

Happens to me once I also thought it was my connection or my computer because of too many running applications and tabs open, but I realized after I refresh the page and there are my funds refunded to my account it rarely happens I'm sure the technical are fully aware of this, glitches sometimes appear on the casino what is more concerning is the uptime, uptime is a big concern if a casino is not online for a couple of hours.
You will think that the casino you're playing is not using a dedicated server, and that's a big concern, no casino should use a shared server it's a sign that the casino is not concerned about their uptime.

[decodx]

I've never experienced that myself, but I can totally understand how frustrating it must be. Although, I'm not sure if it can actually affect the game's outcome. Maybe it varies based on the type of game, but it would definitely be a terrible game mechanic, considering the potential for connection issues and such. If the game is provably fair, then I don't think it's possible. In provably fair games, the result of every round is calculated even before you make your bet. So, any issues with the game like freezes or glitches shouldn't impact the result.

[piebeyb]

This doesn't happen to me but my very close friend and he is at a loss because of it, im just wondering what I would have done if it happened to me?

Maybe your friend is playing at a new casino that doesn't have a very nice appearance and is easy to access, so there are problems and disturbances with it, for example from the casino, whether the server or whatever, you will usually be asked to refresh the page, indeed there are some casinos that are still like that It seems that it's not just our internet network, but the sites are a little problematic, usually sites that aren't too big.

So far, I have played on gambling platform sites, there have never been any problems with any constraints from their site, even using a cellphone, you can still gamble without problems, and those of us who play also need to pay attention to internet speed too because if it's not stable, don't ever try to play gambling because that too can hinder and have problems later, but if that happens to you when you see an incident like that you should not force yourself to gamble, try to take a break and come back after everything is normal.

[topbitcoin]

Being disconnected while gambling online can be very frustrating and upsetting. When I was about to win, the distractions that I often encountered suddenly left the game, and when making deposits and withdrawals it took so long that I was worried about losing money.

And wise behavior if we are able to sort and choose a good gambling platform that is free from technical disturbances when playing it and there is no element of fraud in it. Even though there are not a few gambling players who are lulled by advertisements and offers from fake gambling sites with the lure of giving big wins. And I think one site is better than us constantly changing sites to make money. By changing the site, according to me, it doesn't provide any benefits at all, it will only bring us closer to fraud.

[crwth]

Is it something like a bug or something? I think there would be nothing wrong because you can see the history being played on the online platform. When you have the seed and you have the result already when you click. It's just that the visuals and GUI are going to show you spins but it's definitely determined already. It's ok as long as you can see the history of that game. If there's none and the money was eaten, then that's the time to ask support etc.

[Wexnident]

~

It's either your connection with the server got cut, so there was no response so the game just crashed, but I'm assuming the logic behind still ran and sent the response to the casino, which resulted in a loss hence why you lost money or B, there was something wrong that happened with the connection but again, the result still happened and was sent back to them, and only on the receiving end did you disconnect.

There might be instances where any loss in connection, like the moment you were sending data you disconnected, the server didn't receive anything so it just assumed a loss but afaik, it should receive something before the bet actually happens, so I'm assuming my former assumptions, where the data was sent, but you failed to receive the result (which was a loss) was the correct assumption. Technical glitches aren't anything new though, we all use different systems so it isn't odd that it happens.

[Westinhome]

Being disconnected while gambling online can be very frustrating and upsetting. When I was about to win, the distractions that I often encountered suddenly left the game, and when making deposits and withdrawals it took so long that I was worried about losing money.

And wise behavior if we are able to sort and choose a good gambling platform that is free from technical disturbances when playing it and there is no element of fraud in it. Even though there are not a few gambling players who are lulled by advertisements and offers from fake gambling sites with the lure of giving big wins. And I think one site is better than us constantly changing sites to make money. By changing the site, according to me, it doesn't provide any benefits at all, it will only bring us closer to fraud.

The gambling feelings will be differ to person to person based on the winning or loss of their bet.The gambling is the probability of win or loss.So the gambler should ready to face the both by taking a part of it.In some gambling website,the withdraw will be delay based on the amount you had won or wager of the website.You should not step back without getting to know the exact result.If you loss,the money only going to loss.But it's essential to ready to face the result.

[goaldigger]

Bugs or glitches are still present at some casinos and if you are experiencing this better to stop playing for a moment and report the bug to the support so they can fix it. Though if the casinos system sucks then it can compromise your winnings as well and the only good option is to leave and look for a better alternatives. There’s a better or good casinos to deal with so why bother to play on a site that is full of bugs and glitches.

[TimeTeller]

Bugs or glitches are still present at some casinos and if you are experiencing this better to stop playing for a moment and report the bug to the support so they can fix it. Though if the casinos system sucks then it can compromise your winnings as well and the only good option is to leave and look for a better alternatives. There’s a better or good casinos to deal with so why bother to play on a site that is full of bugs and glitches.

Let's say, it happened in a reputable and top casino, you should pause your game first.
And just come back once their system is already working fine. Because they will rectify the problem fast.
But if it will happen more often, better play on another casino as you may really end up losing money.
Because with bad experience, players will talk, and that is not good for their business. They will lose players.

[mirakal]

Yes, at some point they can be frustrating and may cause depression as well. But what else can we do? There’s no perfect online casinos, or let’s say internet connection has certainly its own flaws too, and we have no control over that especially when it’s the reason to lose our money instantly. That is why never put an amount that you can’t manage to lose, whether it’s technical issue or not, but the fact that you lose your money because of that, then consider it as an inevitable one. Glitches still affects online casinos, and sad to say it’s hard to blame the casinos alone for that.

[o48o]

I don't know if anyone have come across such fate when gambling online before, imagine playing a game and the game start freezing after few successful trials, the game just crashes on you and you lose money? Anyone?

Now who is to blame for this? The casino or your internet connection or something else? I've asked this on Twitter and some said it's technical glitches, that's acceptable, but if this costs you some money, all because of technical glitches who is responsible for your loss? What will you do about this?

It's a shame that technical glitches and server errors still happen on some online casinos, games that aren't even graphically intense, they aren't even using lots of data resources to run e.g upload and download speed.

This doesn't happen to me but my very close friend and he is at a loss because of it, im just wondering what I would have done if it happened to me?

Well it's happened to me couple of times, but if it's a visual glitch it's understandable and i haven't really lost money, because i never really won. If it would gave me actual money that i could withdraw and they took it back, it would be more than a glitch. But my glitches so far have happened all in new casinos. One time crash game just didn't stop, and i couldn't click cash out in crash because the button didn't work either. Even if it said that i made more money that exist in the world, i wasn't obviously winning.

So it hasn't cost me money. In fact an opposite has happened in one smaller casino, that i leave unnamed. It had a glitch that gave my account nearly $70 in SOL. I know that account was empty before. I checked everything, bonuses, transactions, wins and tips. Everything. But it had no trace of origin what so ever. So i tried to play one slot with it. It worked and i withdrawed it. I didn't bother to contact helpdesk that they have made a mistake. I might have done that if it would be a significant amount.

[PX-Z]

It's a shame that technical glitches and server errors still happen on some online casinos, games that aren't even graphically intense, they aren't even using lots of data resources to run e.g upload and download speed.

It will always be a thing on every online casino since they depends on the resources and capabilities of the server they are hosted, and servers are not 100% up. There's always a chance for that to happen. Just like what had mentioned it usually got refunded if the casino detected it while playing after the glitch, if not, you can actually report it and wait for their verdict of refund you, the casino probably have error logs of it, if it actually happens, and will refund you after.

But not all casinos will do that, that's why always use a reputable one so your issue will always be catered once reported.

[ralle14]

I experienced a similar loss (game crashed after hitting a free spin), but mine was years ago. I'd still say it happens to a few gamblers because connection timeouts can randomly occur, but it shouldn't be that frequent when some providers have a solution to restore your progress.

If it happens to me again and I have proof to back it up, i'll reach out to their support and try to get the amount i've lost from the glitch or crash. Their live support will likely ignore me in the most polite way possible if I don't have a recording or proof that it happened.

[Nrcewker]

If you lose by any technical glitch or bugs, then it’s the sole responsibility of the casino to take the blame for it. They have to give the money to the players who might have lost the money due to the glitches. These glitches occurs due to the error in the code of the games or site. So if the gambler suffers for it, then it will be considered as pure cheating. I haven’t encountered this personally. But I have heard people faced it, and the casino took the responsibility for it. I have also seen some casinos pay the bug bonus to the users who reported this also.

[Strongkored]

I have experienced this when playing Plinko games at one of the casinos which is quite well-known on this forum and it often crashes so I don't really know the results, I just see the balance continues to decrease but before playing the same game at a different casino I didn't experience any problems, so it's not like that sure what the cause, whether my internet connection or something else.
But I don't want to blame anyone because when a game is crashing it will be difficult to find proof if you want to complain to the casino if there is indeed a problem with the casino.
A bad internet connection can interfere with our game. Likewise, if we use a device that is not very good, there will be many obstacles to be faced. If that continues, it is better to stop for a moment, and if the problem is at the casino, just report it and if there is no good response, play in other casinos that is enough because now there are lots of online casinos with the same games, but you have to make sure that it is a trusted casino.