Duelbits Scam Alert: Unveiling the Illusion of "The Most Rewarding Casino"

[kingbj21]

Hey everyone,

I recently had an unfortunate experience with Duelbits, an online gambling platform. I wanted to share my story and concerns, hoping to shed light on what appears to be unfulfilled promises and questionable practices.

What Happened:

My journey with Duelbits began with a rocky start. They flagged my Trustpilot review for verification, which caused initial skepticism. However, following a negative review, Duelbits reached out directly, offering sincere apologies and the prospect of a resolution. Swayed by their genuine-seeming intentions, I decided to grant them another opportunity.

Between March and May 2023, I deposited a significant amount, around $10,000, into my Duelbits account. I was excited about the promised bonuses and rewards, especially considering my level of activity during this period.

Discrepancy in Bonuses:

Despite my substantial deposits and active participation, I was left disappointed. Duelbits' support repeatedly assured me that if I stayed active, I would receive bonuses and rewards from their CRM team.

To make matters worse, I discovered that my rewards were far less than those received by users with significantly lower wagering amounts. This raised concerns about fairness and transparency in Duelbits' rewards system.

The Freebie Friday Mystery:

During this time, I was inexplicably removed from the "Freebie Friday" promotion, which had been a regular feature of my gaming experience. This removal coincided with my expressions of dissatisfaction, leaving me to wonder if it was related.

Unsubscribed Without Consent:

Duelbits' Head of Support claimed I unsubscribed from promotional emails on May 25, leading to my exclusion from bonuses. However, I never initiated such an action. This raises questions about why I hadn't received any Freebie Fridays before May 25, even though I was active and making deposits, suggesting inconsistency in Duelbits' explanations.

Lack of Transparency:

What's most disheartening is the lack of transparency and accountability in Duelbits' responses. They've offered convoluted explanations and failed to address the core issue - the significant gap between promised and received bonuses.

Proof and Evidence:

To back up my claims, I've attached screenshots of my transaction history and email conversations with Duelbits' support.

Total Deposits
https://talkimg.com/images/2023/09/21/6pHa3.png

As you can see I have deposited $48,673.41 without Any KYC and checked my rewards. I would be on plat3 if I had wagered a similar amount on stake, my rewards would be 3x more than here.

Promised Rewards
https://talkimg.com/images/2023/09/21/6pusZ.png

Rewards Comparison with a player who plays live games with similar house edge
https://talkimg.com/images/2023/09/21/6pStw.png

Transcation History
https://talkimg.com/images/2023/09/21/6pZL9.png
https://talkimg.com/images/2023/09/21/6pnqN.png
https://talkimg.com/images/2023/09/21/6pQMa.png

Freebie friday removal and not available during when I was very much active
https://talkimg.com/images/2023/09/21/6pGyo.png

Support blocked my chat and removed all previous conversations after they told me the new CRM team would review my account once again.
https://www.veed.io/view/3b3d61f5-f56c-41d8-b72e-e45d1aaff730

My Statistics:

Deposited: $48,673.41
Wagered: $1,039,711.58
Total Rewards: $7,077.40

User X
User ID: 44242331-1f86-54e7-922d-43536681a124:

Deposited:
Wagered: $674,027.23
Total Rewards: $9,334.05

Conclusion:

I'm sharing my experience not to discredit Duelbits but to draw attention to these inconsistencies and discrepancies. As a player, I believe it's essential for online gambling platforms to uphold fairness, transparency, and trust.

Thanks for reading,
king

[Wapfika]

You thread has a lot of unnecessary that makes your main goal not clear here. What exactly do you want to achieve on this thread because you clearly admit that you give a negative review against Duelbits which is why the support contact you. I don’t see on the proof about the promised reward but rather just a regular statement of offering you bonus once there is available and not a specific bonus tailored for you.

Proof and Evidence:

To back up my claims, I've attached screenshots of my transaction history and email conversations with Duelbits' support.

You can view them here: https://imgur.com/a/r2Z347a

My Statistics:
Deposited: $48,673.41
Wagered: $1,039,711.58
Total Rewards: $7,077.40

User X
User ID: 44242331-1f86-54e7-922d-43536681a124:

Deposited:
Wagered: $674,027.23
Total Rewards: $9,334.05

How come this is an evidence to backup your claim. You play different games which means you have different rakeback to get due to house edge discrepancy. Also Duelbits bonus consist of "others" category that means of different bonus that you join. The bonus amount of other user even though he has lesser wager volume  than you means you should get higher rewards. It still depends on the game you are playing and the bonus both of you avail.

[holydarkness]

Reuploading your album to talkimg together with the caption you gave below the original images for easy view:


promised rewards


My Stats - I am at level 14 | Stats of a level 12 user with less wagering's and more rewards, I am sure the deposits are low as well


Lie about un-subscriptions from offers


Deposits


That done, I'd like to know if you can perhaps give us more evidences to the email and the snipped chat. Same like Wapfika, I can't find anything from their team that promised a bonus. All they say was that they'll offer you a bonus when they have any available. There were no mention that they guaranteed a bonus if you keep playing.

Further, you said, "Duelbits reached out directly, offering sincere apologies and the prospect of a resolution." But I can't find it on any of the screenshots you uploaded, they apologizing and a prospect of resolution. And about subscription, is there any backing up evidence for this claim? All we can see for this matter is they acknowledged you unsubscribed, but no proof that you never unsubscribe, so we're at he-said-they-said situation here unless you can provide more context.

Perhaps you can provide us with those things I mentioned to make things more clear?

[coin-investor]

Further, you said, "Duelbits reached out directly, offering sincere apologies and the prospect of a resolution." But I can't find it on any of the screenshots you uploaded, they apologizing and a prospect of resolution. And about subscription, is there any backing up evidence for this claim? All we can see for this matter is they acknowledged you unsubscribed, but no proof that you never unsubscribe, so we're at he-said-they-said situation here unless you can provide more context.

Perhaps you can provide us with those things I mentioned to make things more clear?

I agree that the screenshot or evidence that Duelbits indeed apologize is very important It strengthens your concern and allegations that they are doing something wrong on your account and You are not treated fairly here resulting in your losing bonuses.

When it comes to he say they say issue, the casino always has the upper hand because most of the time they have their terms to depend on or rely on and they always have the right to not tell the other party of their decision.

[kingbj21]

You thread has a lot of unnecessary that makes your main goal not clear here. What exactly do you want to achieve on this thread because you clearly admit that you give a negative review against Duelbits which is why the support contact you. I don’t see on the proof about the promised reward but rather just a regular statement of offering you bonus once there is available and not a specific bonus tailored for you.


How come this is an evidence to backup your claim. You play different games which means you have different rakeback to get due to house edge discrepancy. Also Duelbits bonus consist of "others" category that means of different bonus that you join. The bonus amount of other user even though he has lesser wager volume  than you means you should get higher rewards. It still depends on the game you are playing and the bonus both of you avail.

I appreciate your feedback and the opportunity to clarify my objectives with this thread. The primary goal here is to highlight the discrepancies I've encountered with Duelbits, particularly regarding unfulfilled bonus promises and a lack of transparency. I did indeed post a negative review on Duelbits' Trustpilot page to bring attention to these issues, which led to the support team contacting me. My aim is to seek a resolution and ensure that my concerns are addressed appropriately.


I understand your point about the different games and their respective house edge and rakeback percentages. However, the crux of the matter is the significant disparity between the rewards promised based on my substantial deposits and wagers and the actual rewards I received. The comparison with another user who engaged in live games but received higher rewards despite lower wager volumes highlights the need for a fair and transparent bonus system. While Duelbits' bonus structure includes various categories, the core issue remains the unmet bonus commitments based on my activity on the platform.

Here is my post from April raising concerns about duelbits again.

Here is my rant on duelbits, back in Jan I had an issue with my live game for $100.

I made a review on trust pilot, they said I was not their customer and flagged the review, however after sending the necessary documents, my review as made live.

Later, they reached out to me offering the $100 refund and explained the situation was handled poorly and I changed my review on trust pilot.


It was a trap, I am sure they had read my posts here. After that, I deposited close to $6k, with no bonuses.

I changed my trust pilot review as well since they don't offer me any bonuses no matter how much I deposit/wager, I have lost crediblity with them.

Just lettting people know that when you are about to reach your VIP level, till you reach there will be no bonuses, no matter how much you deposit.

That done, I'd like to know if you can perhaps give us more evidences to the email and the snipped chat. Same like Wapfika, I can't find anything from their team that promised a bonus. All they say was that they'll offer you a bonus when they have any available. There were no mention that they guaranteed a bonus if you keep playing.

Further, you said, "Duelbits reached out directly, offering sincere apologies and the prospect of a resolution." But I can't find it on any of the screenshots you uploaded, they apologizing and a prospect of resolution. And about subscription, is there any backing up evidence for this claim? All we can see for this matter is they acknowledged you unsubscribed, but no proof that you never unsubscribe, so we're at he-said-they-said situation here unless you can provide more context.

Perhaps you can provide us with those things I mentioned to make things more clear?

Thank you so much for embedding my posts from the album, I think I tried embedding them but it said it was not allowed?  

"Promised Bonuses: While Duelbits did not explicitly guarantee bonuses, the expectation arose from my extensive activity and deposits on the platform. This understanding was based on my interactions with their support team and my consistent engagement.

Direct Outreach and Resolution: Regarding the direct outreach and offer of the resolution, here is an excerpt from Duelbits' acknowledgment of my review on Trustpilot [https://www.trustpilot.com/users/63c23af00965aa0012e843d4]. While they acknowledged my review, specific issues such as Freebie Friday and unsubscribing from promotional emails were not addressed.

Subscription Claim: Duelbits' support team did suggest that I had unsubscribed from bonuses and rewards. However, I want to clarify that I did not initiate this action. You can find evidence of this in our email exchange [https://imgur.com/a/SqBZln0], which indicates my continuous engagement with their support team and my desire to resolve the bonus issue.

Freebie Friday: The absence of Freebie Friday coupons between March and May, despite my active engagement, does raise questions.
It is quite evident that Freebie Friday was active until May, as confirmed by Duelbits' support. Furthermore, they claim I unsubscribed from promotional emails on May 25, yet there is no proof or recollection of such an action on my part. This, along with the discrepancy in bonuses compared to my wagers, raises concerns about fairness and transparency, they literally shadow banned me because I raised my voice on trust pilot.

I agree that the screenshot or evidence that Duelbits indeed apologize is very important It strengthens your concern and allegations that they are doing something wrong on your account and You are not treated fairly here resulting in your losing bonuses.

When it comes to the say they say issue, the casino always has the upper hand because most of the time they have their terms to depend on or rely on and they always have the right to not tell the other party of their decision.

"You're absolutely right, and I appreciate your understanding of the situation. It can be quite challenging when it comes to these he-said-they-say issues. However, I'd like to share an email response from Duelbits' Joao that might shed more light on the matter:

https://imgur.com/a/SqBZln0

This email exchange highlights their position on my unsubscription from marketing emails, which they claim happened on May 25th. Let's assume I did unsubscribe from the emails. However, my core question remains unanswered: Why were no bonuses provided during my peak activity from March to May? It seems like an excuse for not treating me fairly, considering my significant activity and deposits during that time."

[holydarkness]

That done, I'd like to know if you can perhaps give us more evidences to the email and the snipped chat. Same like Wapfika, I can't find anything from their team that promised a bonus. All they say was that they'll offer you a bonus when they have any available. There were no mention that they guaranteed a bonus if you keep playing.

Further, you said, "Duelbits reached out directly, offering sincere apologies and the prospect of a resolution." But I can't find it on any of the screenshots you uploaded, they apologizing and a prospect of resolution. And about subscription, is there any backing up evidence for this claim? All we can see for this matter is they acknowledged you unsubscribed, but no proof that you never unsubscribe, so we're at he-said-they-said situation here unless you can provide more context.

Perhaps you can provide us with those things I mentioned to make things more clear?

Thank you so much for embedding my posts from the album, I think I tried embedding them but it said it was not allowed?  

Try to use talkimg, it's made by one of the reputable member of the forum and is intended to be facilitate image uploading for this forum.

As for the later part of your post, as well as the one below it [next time, please reply in one post instead of making multiple ones. Consecutive posts are frowned by moderators] I'll address them as one, as well as replacing your imgur with ones easily available for public eyes, I hope you don't mind [link to the original imgur is still below them]

"Promised Bonuses: While Duelbits did not explicitly guarantee bonuses, the expectation arose from my extensive activity and deposits on the platform. This understanding was based on my interactions with their support team and my consistent engagement.

Direct Outreach and Resolution: Regarding the direct outreach and offer of the resolution, here is an excerpt from Duelbits' acknowledgment of my review on Trustpilot [https://www.trustpilot.com/users/63c23af00965aa0012e843d4]. While they acknowledged my review, specific issues such as Freebie Friday and unsubscribing from promotional emails were not addressed.

Subscription Claim: Duelbits' support team did suggest that I had unsubscribed from bonuses and rewards. However, I want to clarify that I did not initiate this action. You can find evidence of this in our email exchange [https://imgur.com/a/SqBZln0], which indicates my continuous engagement with their support team and my desire to resolve the bonus issue.

Freebie Friday: The absence of Freebie Friday coupons between March and May, despite my active engagement, does raise questions.
It is quite evident that Freebie Friday was active until May, as confirmed by Duelbits' support. Furthermore, they claim I unsubscribed from promotional emails on May 25, yet there is no proof or recollection of such an action on my part. This, along with the discrepancy in bonuses compared to my wagers, raises concerns about fairness and transparency, they literally shadow banned me because I raised my voice on trust pilot.

"You're absolutely right, and I appreciate your understanding of the situation. It can be quite challenging when it comes to these he-said-they-say issues. However, I'd like to share an email response from Duelbits' Joao that might shed more light on the matter:


https://imgur.com/a/SqBZln0

This email exchange highlights their position on my unsubscription from marketing emails, which they claim happened on May 25th. Let's assume I did unsubscribe from the emails. However, my core question remains unanswered: Why were no bonuses provided during my peak activity from March to May? It seems like an excuse for not treating me fairly, considering my significant activity and deposits during that time."

All these points are well covered by DuelBits team addressing your review. The [not] promised bonus for peak activity and engagement was due to house edge [point number 1], special promotions, unique offers, and others that fall under the umbrella of "player comparison" [point number 2], and point number 3 that... I have to say I'm not sure what's the point of it.

While for unsubscribing from their promo, they've given the data that you unsubscribe down to the second. Is it possible that you accidentally pressed the button? It worth to point out that they are more than willing to resubscribe you to the marketing email just by confirming to the customer service.



I don't want to sound rude or defending duelbits, but can you perhaps provide more compelling evidences to back up your claim that they are a scammer? Because so far, I think it's just a case of simple misunderstanding.

[kingbj21]

All these points are well covered by DuelBits team addressing your review. The [not] promised bonus for peak activity and engagement was due to house edge [point number 1], special promotions, unique offers, and others that fall under the umbrella of "player comparison" [point number 2], and point number 3 that... I have to say I'm not sure what's the point of it.

While for unsubscribing from their promo, they've given the data that you unsubscribe down to the second. Is it possible that you accidentally pressed the button? It worth to point out that they are more than willing to resubscribe you to the marketing email just by confirming to the customer service.

https://talkimg.com/images/2023/09/10/mWQjb.jpeg https://talkimg.com/images/2023/09/10/mWCPC.jpeg

I don't want to sound rude or defending duelbits, but can you perhaps provide more compelling evidences to back up your claim that they are a scammer? Because so far, I think it's just a case of simple misunderstanding.

"I appreciate your perspective and your willingness to look into this matter. Let's delve a bit deeper into the points you've raised:

Point 1: Promised Bonuses: Duelbits attributes the absence of bonuses during my peak activity to various factors. While these factors play a role, they don't seem to explain the significant gap between my rewards and those of other players with lower wagering. This raises doubts about fairness.

Point 2: Player Comparison: I understand that player comparisons can influence rewards, but there should still be transparency and equity. When I wagered over a million dollars and received minimal rewards compared to others, it's natural to question the system's fairness.

Point 3: Unsubscribing from Promos: Duelbits claims that I unsubscribed from promotional emails down to the second. While it's possible that I accidentally pressed the button, it's important to note that my intention was never to unsubscribe. However, even if we accept this explanation, it doesn't justify the lack of bonuses or the exclusion from promotions during my peak activity period.

Additional Proof - Lack of Freebie Friday Coupons: Another concerning piece of evidence is the absence of Freebie Friday coupons between March and May, despite my active engagement. This raises questions about whether Duelbits' practices prioritize player equity.

[Latviand]

Is there a way that you can provide the conversation that Duelbits did reach out to you promising you that they're going to give you those bonuses, those are pretty important evidences to back up your claim and depending on what you've talked about in that conversation, your claim might have some merit since they really did promise you a bonus.

[kingbj21]

Is there a way that you can provide the conversation that Duelbits did reach out to you promising you that they're going to give you those bonuses, those are pretty important evidences to back up your claim and depending on what you've talked about in that conversation, your claim might have some merit since they really did promise you a bonus.

Only through the chat, duelbits promised me those rewards. Here is my recent chat with their support.

09:14 AM | Rita from Duelbits: I have forwarded your request to the customer relationship management team, and we'll get back to you as soon as we obtain information from them 😊

09:15 AM | Visitor: I would also like to know despite my activity between march till may, why was I not awarded rewards based on activity as promised by your team during that time?

09:21 AM | Rita from Duelbits: Dear customer, you have been added $50 VIP bonus and forwarded your question,I will notify you once there is answer back

09:23 AM | Visitor: k

09:24 AM | Rita from Duelbits: Is there anything else I can help you with today?

09:25 AM | Rita from Duelbits: Because we have not received further feedback, I will now close this chat. Please let us know if you require further help, we are always here to assist you.
 
 Have a great rest of your day! 🤗

09:25 AM | Ace: Help Rita understand how they’re doing:

09:25 AM | Ace: Rate your conversation

09:37 AM | Rita from Duelbits: Dear customer, There is an answer back from our dedicated team here, we have now added more people to our CRM team so we now have more resources to evaluate players for additional rewards based on activity. Thank you

---
Exported from Duelbits on September 11, 2023 at 10:45 AM Europe/Madrid time CEST (GMT+0200)

Why should they reward $50 if my bonuses are aligned with their rewards.

[Latviand]

~

Only through the chat, duelbits promised me those rewards. Here is my recent chat with their support.

09:14 AM | Rita from Duelbits: I have forwarded your request to the customer relationship management team, and we'll get back to you as soon as we obtain information from them 😊

09:15 AM | Visitor: I would also like to know despite my activity between march till may, why was I not awarded rewards based on activity as promised by your team during that time?

09:21 AM | Rita from Duelbits: Dear customer, you have been added $50 VIP bonus and forwarded your question,I will notify you once there is answer back

09:23 AM | Visitor: k

09:24 AM | Rita from Duelbits: Is there anything else I can help you with today?

09:25 AM | Rita from Duelbits: Because we have not received further feedback, I will now close this chat. Please let us know if you require further help, we are always here to assist you.
 
 Have a great rest of your day! 🤗

09:25 AM | Ace: Help Rita understand how they’re doing:

09:25 AM | Ace: Rate your conversation

09:37 AM | Rita from Duelbits: Dear customer, There is an answer back from our dedicated team here, we have now added more people to our CRM team so we now have more resources to evaluate players for additional rewards based on activity. Thank you

---
Exported from Duelbits on September 11, 2023 at 10:45 AM Europe/Madrid time CEST (GMT+0200)

Why should they reward $50 if my bonuses are aligned with their rewards.

That's exactly what I mean but a screenshot of that conversation would be a big help as that's more concrete and unlike this one that you've provided, unlikely to be a fabrication I think you get me right? Regarding the question you ask, Duelbits might be the one that has to answer that.

[kingbj21]

~

Only through the chat, duelbits promised me those rewards. Here is my recent chat with their support.

09:14 AM | Rita from Duelbits: I have forwarded your request to the customer relationship management team, and we'll get back to you as soon as we obtain information from them 😊

09:15 AM | Visitor: I would also like to know despite my activity between march till may, why was I not awarded rewards based on activity as promised by your team during that time?

09:21 AM | Rita from Duelbits: Dear customer, you have been added $50 VIP bonus and forwarded your question,I will notify you once there is answer back

09:23 AM | Visitor: k

09:24 AM | Rita from Duelbits: Is there anything else I can help you with today?

09:25 AM | Rita from Duelbits: Because we have not received further feedback, I will now close this chat. Please let us know if you require further help, we are always here to assist you.
 
 Have a great rest of your day! 🤗

09:25 AM | Ace: Help Rita understand how they’re doing:

09:25 AM | Ace: Rate your conversation

09:37 AM | Rita from Duelbits: Dear customer, There is an answer back from our dedicated team here, we have now added more people to our CRM team so we now have more resources to evaluate players for additional rewards based on activity. Thank you

---
Exported from Duelbits on September 11, 2023 at 10:45 AM Europe/Madrid time CEST (GMT+0200)

Why should they reward $50 if my bonuses are aligned with their rewards.

That's exactly what I mean but a screenshot of that conversation would be a big help as that's more concrete and unlike this one that you've provided, unlikely to be a fabrication I think you get me right? Regarding the question you ask, Duelbits might be the one that has to answer that.

They have removed all my previous conversations with them, this shows their true character! Well done Duelbits.

https://talkimg.com/images/2023/09/12/6SmQI.png

[holydarkness]

OP, I didn't try to be condesending or downplaying your situation, I have read all of the current narrative here up to the post above me and I've thinking about the best way to approach this for few good hours. What I reached is, if I may ask, is it really worth your headache? To lay it out in the open, there is no scam action made by Duelbits, at least none so far. They didn't void your bets, or withheld your withdrawal, or block your account unilaterally without any prior offense, they didn't manipulate your game, or whatever scam action I can think of from my head. None.

As far as I understand [and again, I didn't try to downplay your situation here] you feel underappreciated by them because you spent so much and you received very little bonus/promo. I can understand that it feels very annoying and you expected something more, but it was their system that dictate the promo and bonus, and to be fair [although I can also understand if you didn't feel it as something "fair"] they compensated you with extra $50 when you complained that I assume was made as a show of good gesture and token of appreciation while they actually didn't have to. Again, is it really worth your headache and ruin your days?

Allow me to ask this:

Do they steal your funds? [not promo, not bonus, funds, as in the one you deposited]
Do they voided a legit bet for whatever reason?
Do they force you to do something that's against your wish?
Do they make it so difficult and damn near impossible for you to withdraw?

If none, wouldn't it be better to just withdraw everything you have in your account and leave them for good? Consider it their loss for losing one player with so much activities, and move to other casino. It'll save you from unnecessary headache and wasting more time.

Of course, this is just a suggestion. You're free to ignore it. And if you still want to continue to pursue this case [though so far, this is not a scam action as there's no scam being commited, so this thread is rather... out of place] I'll be more than happy to see it through. But I think my suggestion is worth considering... for the sake of every parties involved.

[kingbj21]

OP, I didn't try to be condesending or downplaying your situation, I have read all of the current narrative here up to the post above me and I've thinking about the best way to approach this for few good hours. What I reached is, if I may ask, is it really worth your headache? To lay it out in the open, there is no scam action made by Duelbits, at least none so far. They didn't void your bets, or withheld your withdrawal, or block your account unilaterally without any prior offense, they didn't manipulate your game, or whatever scam action I can think of from my head. None.

As far as I understand [and again, I didn't try to downplay your situation here] you feel underappreciated by them because you spent so much and you received very little bonus/promo. I can understand that it feels very annoying and you expected something more, but it was their system that dictate the promo and bonus, and to be fair [although I can also understand if you didn't feel it as something "fair"] they compensated you with extra $50 when you complained that I assume was made as a show of good gesture and token of appreciation while they actually didn't have to. Again, is it really worth your headache and ruin your days?

Allow me to ask this:

Do they steal your funds? [not promo, not bonus, funds, as in the one you deposited]
Do they voided a legit bet for whatever reason?
Do they force you to do something that's against your wish?
Do they make it so difficult and damn near impossible for you to withdraw?

If none, wouldn't it be better to just withdraw everything you have in your account and leave them for good? Consider it their loss for losing one player with so much activities, and move to other casino. It'll save you from unnecessary headache and wasting more time.

Of course, this is just a suggestion. You're free to ignore it. And if you still want to continue to pursue this case [though so far, this is not a scam action as there's no scam being commited, so this thread is rather... out of place] I'll be more than happy to see it through. But I think my suggestion is worth considering... for the sake of every parties involved.

I appreciate your thoughtful response and the time you've taken to consider the situation. Your perspective is valuable, and it's clear that you're offering a well-intentioned suggestion.

You're right that Duelbits hasn't engaged in actions that typically constitute scams, like stealing funds or voiding legitimate bets. I want to clarify that my intention isn't to label them outright as scammers but to highlight concerns about transparency and fairness in their bonus and promotional systems. While they did offer a goodwill gesture of $50, the discrepancy between my activity and the rewards received, along with the removal from the "Freebie Friday" promotion, raised concerns about equitable treatment.

In light of your suggestion, I am indeed considering my options and whether continuing to pursue this matter is worth the effort and frustration it has caused. Leaving Duelbits and seeking alternatives might be a practical solution, as you've wisely pointed out.

Once again, thank you for your thoughtful input and understanding.

In my experience, I'm deeply concerned about Duelbits' transparency and fairness, particularly in their handling of bonuses. Despite significant wagering and dedication, I was inexplicably removed from the "Freebie Friday" promotion, and the rewards I received didn't align with my extensive activity on the platform. It feels like Duelbits played games with my expectations, and in the end, they won, and I lost.

[kingbj21]

Here is another proof that Duelbits are 'Lowlife fraudsters' they removed all my previous messages after this conversation.

https://veed.io/view/3b3d61f5-f56c-41d8-b72e-e45d1aaff730

~

Only through the chat, duelbits promised me those rewards. Here is my recent chat with their support.

09:14 AM | Rita from Duelbits: I have forwarded your request to the customer relationship management team, and we'll get back to you as soon as we obtain information from them 😊

09:15 AM | Visitor: I would also like to know despite my activity between march till may, why was I not awarded rewards based on activity as promised by your team during that time?

09:21 AM | Rita from Duelbits: Dear customer, you have been added $50 VIP bonus and forwarded your question,I will notify you once there is answer back

09:23 AM | Visitor: k

09:24 AM | Rita from Duelbits: Is there anything else I can help you with today?

09:25 AM | Rita from Duelbits: Because we have not received further feedback, I will now close this chat. Please let us know if you require further help, we are always here to assist you.
 
 Have a great rest of your day! 🤗

09:25 AM | Ace: Help Rita understand how they’re doing:

09:25 AM | Ace: Rate your conversation

09:37 AM | Rita from Duelbits: Dear customer, There is an answer back from our dedicated team here, we have now added more people to our CRM team so we now have more resources to evaluate players for additional rewards based on activity. Thank you

---
Exported from Duelbits on September 11, 2023 at 10:45 AM Europe/Madrid time CEST (GMT+0200)

Why should they reward $50 if my bonuses are aligned with their rewards.

That's exactly what I mean but a screenshot of that conversation would be a big help as that's more concrete and unlike this one that you've provided, unlikely to be a fabrication I think you get me right? Regarding the question you ask, Duelbits might be the one that has to answer that.

They have removed all my previous conversations with them, this shows their true character! Well done Duelbits.

https://talkimg.com/images/2023/09/12/6SmQI.png

[Eternad]

Here is another proof that Duelbits are 'Lowlife fraudsters' they removed all my previous messages after this conversation.

https://veed.io/view/3b3d61f5-f56c-41d8-b72e-e45d1aaff730

I’m not updated anymore on your case but your consistent budgering on the support about the case they already gave you a define answer might be the reason for deleting your chat history.

Can you still use the chat support to inquire new queries? Because you might be blocked on using the chat that’s why you can’t see anymore your previous message. Are you still arguing about your missing bonus that you are being accused that you unsubscribed? I suggest that you should move forward your case on askgambler so that you will have a better chance to ask them about proof since Askgambler can look on data that was meant for private.

Expect a lot of criticism here since you are sending a negative feedback on a brand that is known trusted here.

[kingbj21]

Here is another proof that Duelbits are 'Lowlife fraudsters' they removed all my previous messages after this conversation.

https://veed.io/view/3b3d61f5-f56c-41d8-b72e-e45d1aaff730

I’m not updated anymore on your case but your consistent budgering on the support about the case they already gave you a define answer might be the reason for deleting your chat history.

Can you still use the chat support to inquire new queries? Because you might be blocked on using the chat that’s why you can’t see anymore your previous message. Are you still arguing about your missing bonus that you are being accused that you unsubscribed? I suggest that you should move forward your case on askgambler so that you will have a better chance to ask them about proof since Askgambler can look on data that was meant for private.

Expect a lot of criticism here since you are sending a negative feedback on a brand that is known trusted here.

Thank you for your insights and suggestions. I understand that my persistence in seeking resolution may have led to actions like the deletion of chat history and the blocking of chat support. It's been a challenging journey, and I appreciate your understanding.

Unfortunately, I can no longer use the chat support to inquire about new queries, as they've blocked my access following my interactions.

As for the accusations of unsubscribing and missing bonuses, I've tried to clarify these matters repeatedly, but the responses I've received have been inconsistent and, in some cases, misleading. It's been a source of immense frustration.

Regarding your suggestion to move my case to Askgambler.

Your complaint has been rejected due to following reason:

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that while we do understand your frustration and disappointment for not been treated well enough by the aforementioned casino brand, please keep in mind that each and every online casino has the exclusive right to determine and apply their own bonus and/or loyalty policies towards their customers. Unfortunately, the AskGamblers Complaint Team is not able to influence such policy in any way. Therefore, your complaint is being rejected.

Should you believe your loyalty towards the operator has not been answered adequately, a simple solution could be to find another online casino which would appreciate and reward your loyalty and deposits better.

I understand that there may be criticism for sharing a negative experience about a brand known for trustworthiness. Still, my intent is not to harm their reputation but to bring attention to concerns that I believe are valid based on my experiences.

Once again, thank you for your understanding and suggestions.

[holydarkness]

I’m not updated anymore on your case but your consistent budgering on the support about the case they already gave you a define answer might be the reason for deleting your chat history.

Can you still use the chat support to inquire new queries? Because you might be blocked on using the chat that’s why you can’t see anymore your previous message. Are you still arguing about your missing bonus that you are being accused that you unsubscribed? I suggest that you should move forward your case on askgambler so that you will have a better chance to ask them about proof since Askgambler can look on data that was meant for private.

Expect a lot of criticism here since you are sending a negative feedback on a brand that is known trusted here.

It's on OP's uploaded video within the post you quoted, OP got blocked by them, he can't send any chat to live support. Though I agree that it's probably because OP kept pestering duelbits for "trivial" matter, I have to say it's a poor choice to deescalate the issue with OP, especially if they didn't warn OP prior to it, that if OP kept bugging them and hindering other complainants's case to be addressed by the team, he will be blocked.

As for escalating to AG [this part of my post also addressed OP's reply above mine], it is almost a certain situation that AG will not address this, because there is no basis for the situation to be escalated and intermediated. As duelbit's representatives explained, all of the inconvenience happened to OP was not made deliberately, it's system-based, they've broken down how the bonus are distributed and based on what, and there's no scam or any suffering from lost funds here. This is what will also likely happen to OP's complaint if it's escalated to other ADR or even to their licensor. Arbitrators will most likely see this as a non-issue and dismissed it.

Again, OP, I am not trying to water down your situation here, I know you're frustrated, perhaps even angry, but they did not scam you, and the best resolution for this situation, as I've said above, as well as being suggested by AG, is to walk away from the platform, agree to disagree and part ways.

[Aanuoluwatofunmi]

What Happened:

My journey with Duelbits began with a rocky start. They flagged my Trustpilot review for verification, which caused initial skepticism.

Just right from here you should have known that something is already wrong and that has to do with you and not duelbit, am not a campaign participants to this gambling organization but i can tell they have a well and recognizable reputation not on this forum alone but on all it's users, when you made mention of using a trust pilot review and they kicked against it, have you taken your time to discover maybe if such is against their ToS, some of the problem we gave in using these gambling platforms are from us but we think that the casinos aren't fare enough to our Justice.

[holydarkness]

What Happened:

My journey with Duelbits began with a rocky start. They flagged my Trustpilot review for verification, which caused initial skepticism.

Just right from here you should have known that something is already wrong and that has to do with you and not duelbit, am not a campaign participants to this gambling organization but i can tell they have a well and recognizable reputation not on this forum alone but on all it's users, when you made mention of using a trust pilot review and they kicked against it, have you taken your time to discover maybe if such is against their ToS, some of the problem we gave in using these gambling platforms are from us but we think that the casinos aren't fare enough to our Justice.

Sorry but... am I understand correctly that you proposing the possibility that OP violated one of duelbit's ToS by writing a review, and thus got him into all of these trouble? In other words, duelbits prohibit their users to write a negative review about them? Why don't you do us a favor by doing two things; one, dig through their ToS and unearth this clause that became the basis and main point of your post, and two, a simpler thing [and this should be the first thing you do, as well as this is more a favor to yourself than to us], read through the thread, it was not that long, less than one page, with relatively small amount of screenshots of evidence, and give yourself a summary of what duelbit explained from their side regarding this situation.

[kingbj21]

I’m not updated anymore on your case but your consistent budgering on the support about the case they already gave you a define answer might be the reason for deleting your chat history.

Can you still use the chat support to inquire new queries? Because you might be blocked on using the chat that’s why you can’t see anymore your previous message. Are you still arguing about your missing bonus that you are being accused that you unsubscribed? I suggest that you should move forward your case on askgambler so that you will have a better chance to ask them about proof since Askgambler can look on data that was meant for private.

Expect a lot of criticism here since you are sending a negative feedback on a brand that is known trusted here.

It's on OP's uploaded video within the post you quoted, OP got blocked by them, he can't send any chat to live support. Though I agree that it's probably because OP kept pestering duelbits for "trivial" matter, I have to say it's a poor choice to deescalate the issue with OP, especially if they didn't warn OP prior to it, that if OP kept bugging them and hindering other complainants's case to be addressed by the team, he will be blocked.

As for escalating to AG [this part of my post also addressed OP's reply above mine], it is almost a certain situation that AG will not address this, because there is no basis for the situation to be escalated and intermediated. As duelbit's representatives explained, all of the inconvenience happened to OP was not made deliberately, it's system-based, they've broken down how the bonus are distributed and based on what, and there's no scam or any suffering from lost funds here. This is what will also likely happen to OP's complaint if it's escalated to other ADR or even to their licensor. Arbitrators will most likely see this as a non-issue and dismissed it.

Again, OP, I am not trying to water down your situation here, I know you're frustrated, perhaps even angry, but they did not scam you, and the best resolution for this situation, as I've said above, as well as being suggested by AG, is to walk away from the platform, agree to disagree and part ways.

I see you are the most sensible person on this forum. You are right, I stopped depositing to them in May and moved to stake. I am frustrated that I was not treated fairly, they nerfed me down for voicing my concerns. I walked away but I am just warning other users that if you leave them a negative review they will not treat you fairly. I am disappointed with the company!

Edit; I was cleaning up my computer and found this old gem.


This dealer lied down during the game and pretended to be asleep, I don't have the exact screenshot but this is a common occurance with duelbits blackjack table.

https://talkimg.com/images/2023/09/16/6InWd.png

See, other player is also complaining, I have reported 4 similar incidents on duelbits black jack, they never took any action, I think this is part of their scam as well.