I hope the casino support isn't lurking around the forums stalking your review threads. If the forum account name is identical to your casino username, it may be a matter of personal sentiment so they freeze you for no apparent reason and deny your complaint at all costs.
I’m not using same username since I register using the gcash app and it assign a random username for which I didn’t change. The sad part is my account was automatically KYC verified before I play since that’s their protocol which I ignore since Pagcor accredited.
They already shut the door for me to help after they ask me to provide a business permit for my business to verify that I’m not a government employee which is the case they are taghing to my account for unknown reason.
My account total wagering volume is not greater than 200$ and I only play for 2 days but they are asking a requirements as if I won a jackpot amount considering that my account is already KYC verified. This scam shit casino is worst than 1xbit casino to be honest.
What about their licensor, have they made any kind of response to your report? also, I am confused, how is the business permit gonna prove that you are not a government employee?
This... also another thing that I wanted to know, if OP can raise complaints and noises through their social media. I went straight to their website to look for it myself rather than asking, but it seems the platform is exclusively for Philipines? I can't access them through VPN of many countries.
-snip
On their ToS it mentioned that the website software isn't suitable for people currently residing outside the Philippines, it also mentioned that account holders should not be citizens of certain countries(quoted below)
h) The account holder is not a citizen of the following countries: Anguilla, Antarctica, Argentina, Australia, Belgium, Bermuda, Bosnia and Herzegovina, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Channel Islands, Christmas Island, Cocos Islands, Croatia, Cyprus, Denmark (including Greenland and the Faroe Islands), Estonia, Ethiopia, Falkland Islands, France (including French Guiana, French Polynesia, French Southern Territory, Guadeloupe, Martinique) , Mayotte, New Caledonia, Reunion, Saint Martin, Saint Pierre and Miquelon, Saint Barthélemy, Wallis and Futuna), Germany, Gibraltar, Greece , Hilde and McDonald Islands, Hungary, Andhra Pradesh, Nagaland, Rajasthan, Sikkim, Tamil Nadu, Telangandi; Ireland, Iran, Iraq, Israel, Italy , Latvia, Lithuania, Montserrat, Netherlands (including Aruba, Bonaire, Curaçao, Saba, St. Eustatius and St. Martin), Norfolk Island, North Korea, Pakistan, Pitcairn Island, Poland, Portugal, Puerto Rico, Romania, Serbia, Singapore, Slovakia, South Africa, Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, the State of Palestine, Swaziland, Sweden, Switzerland, Syria, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, the United Kingdom and the United States of America (including American Samoa, Guam and the U.S. Virgin Islands), Vanuatu, Yemen;
