Rollbit.com + Pragmatic Blackjack Scammed Me

[nukerboy]

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.


Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

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[ryzaadit]

Can you open the history (Pragmatic Play)

Each bet has a history, and there always is information on how much money you are putting, in and losing, and what card/outcome you are getting. So, try to share the history bet as well on the pragmatic.

[nukerboy]

I know well, I play blackjack daily and like I said I had the similar issue in another big crypto casino but it was resolved really fast and I've got my money back. Here sadly its not the case..

[lionheart78]

This is quite complicated, the staff has a record of you losing the bet but you have a screenshot of not getting a card and lose the bet.  I believe this is a technical glitch but it is a question if whether Rollbit will accept your proof and give their time to investigate your case. From the answer of the chat support, they have the record of the bet losing so  I believe they will consider the case closed and you lose that bet.

For additional document support, just like what @ryzaadit stated, why not share the bet history of those glitched bets?

[nukerboy]

This is quite complicated, the staff has a record of you losing the bet but you have a screenshot of not getting a card and lose the bet.  I believe this is a technical glitch but it is a question if whether Rollbit will accept your proof and give their time to investigate your case. From the answer of the chat support, they have the record of the bet losing so  I believe they will consider the case closed and you lose that bet.

For additional document support, just like what @ryzaadit stated, why not share the bet history of those glitched bets?

The glitched bets don't appear in the history sadly but I was charged for that..
Why would Rollbit show me another bets ?

[CryptSafe]

OP it is nice you brought this complaint to this platform for scrutiny but I think it would be better you move it to the appropriate board for further discussions. You can move it here.

From what I could see and from your explanations, It could possibly be a glitch and I would suggest as others have done to asking you to give the casino time to carry out their investigation if possibly they as are on it, they would respond to you appropriately. I will implore you to exercise patience with them and do well to send them a reminder and if they Fail to respond then possibly a reputable member here could come into play to assist you. It would be nice you chat up their representative here as well to enquire from him or her about your complaints. I believe this could give you a little push to you gaining their attention.

[logfiles]

The glitched bets don't appear in the history sadly but I was charged for that..
Why would Rollbit show me another bets ?

Maybe you could base on the money you had before and after the said bets and ask from them why your other games don't appear on the betting history, otherwise it's hard for us here to know who is right or who is wrong with just part of the story.

Which other site did you have such a similar issue if you don't mind sharing?

[holydarkness]

I'll reach Razer about this, see if he can take this matter into his hand and take another look at your case. Meanwhile, I am re-uploading your screenshots through imgtalk for visibility. Just to be sure we cover every ground from your side, namely every proof you can provide, can you perhaps share the rest of the conversation with their support? I can see it's only partial.

[nukerboy]

The glitched bets don't appear in the history sadly but I was charged for that..
Why would Rollbit show me another bets ?

Maybe you could base on the money you had before and after the said bets and ask from them why your other games don't appear on the betting history, otherwise it's hard for us here to know who is right or who is wrong with just part of the story.

Which other site did you have such a similar issue if you don't mind sharing?

I had it at Stake and within the next day it was resolved.

[lionheart78]

This is quite complicated, the staff has a record of you losing the bet but you have a screenshot of not getting a card and lose the bet.  I believe this is a technical glitch but it is a question if whether Rollbit will accept your proof and give their time to investigate your case. From the answer of the chat support, they have the record of the bet losing so  I believe they will consider the case closed and you lose that bet.

For additional document support, just like what @ryzaadit stated, why not share the bet history of those glitched bets?

The glitched bets don't appear in the history sadly but I was charged for that..
Why would Rollbit show me another bets ?

Sorry for the late reply. First, I have no idea why would Rollbit show you another bet, instead, I think that was the actual bet of the glitch but it was made complicated when there is none of that bet in your history.  It is actually strange to think that it doesn't appear in your bet history...

I'll reach Razer about this, see if he can take this matter into his hand and take another look at your case. Meanwhile, I am re-uploading your screenshots through imgtalk for visibility. Just to be sure we cover every ground from your side, namely every proof you can provide, can you perhaps share the rest of the conversation with their support? I can see it's only partial.

I think it is better to wait for this update since @holydarkness is reaching out to Razer to solve your case @OP.

The glitched bets don't appear in the history sadly but I was charged for that..
Why would Rollbit show me another bets ?

Maybe you could base on the money you had before and after the said bets and ask from them why your other games don't appear on the betting history, otherwise it's hard for us here to know who is right or who is wrong with just part of the story.

Which other site did you have such a similar issue if you don't mind sharing?

I had it at Stake and within the next day it was resolved.

I hope you have this resolve soon.

[Rollbit Razer]

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.


Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

Hey nukerboy,

Thanks for posting your issue here.

I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.

We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.

In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.

Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.

Thanks,
Razer

[nukerboy]

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.


Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

Hey nukerboy,

Thanks for posting your issue here.

I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.

We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.

In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.

Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.

Thanks,
Razer

You can clearly see my money were taken (total bet in the right side) and I was not being given cards
Are you seriously going to scam me for $160  in front of the whole forum ?

[AHOYBRAUSE]

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.


Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

Hey nukerboy,

Thanks for posting your issue here.

I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.

We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.

In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.

Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.

Thanks,
Razer

Classic Razer reply, writing a lot without saying anything. That's why rollbit is so ridiculous, just like in any other scam accusation thread.

So the chat support says hand 1 was lost because the played busted (without cards) and shows the hand history clearly showing 2 cards with 10 value combining for 20 points for the dealer.
Problem is, none of the 2 screenshots provided by the OP had the dealer having 20 points with 2 cards.
So there is the first error already.
Why are they even talking about wrong hands?

Razor, any explanation for that?

[nukerboy]

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.


Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

Hey nukerboy,

Thanks for posting your issue here.

I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.

We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.

In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.

Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.

Thanks,
Razer

Classic Razer reply, writing a lot without saying anything. That's why rollbit is so ridiculous, just like in any other scam accusation thread.

So the chat support says hand 1 was lost because the played busted (without cards) and shows the hand history clearly showing 2 cards with 10 value combining for 20 points for the dealer.
Problem is, none of the 2 screenshots provided by the OP had the dealer having 20 points with 2 cards.
So there is the first error already.
Why are they even talking about wrong hands?

Razor, any explanation for that?

Honestly this is hilarious. I am lucky the bet amounts were not that high (only $160 total) but imagine doing few k bets and this happening to you, your money will just be gone without any proper support.
As much as I hate saying, if you want to gamble safely, go use Stake.

[DoublerHunter]

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.


Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

Hey nukerboy,

Thanks for posting your issue here.

I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.

We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.

In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.

Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.

Thanks,
Razer

Classic Razer reply, writing a lot without saying anything. That's why rollbit is so ridiculous, just like in any other scam accusation thread.

So the chat support says hand 1 was lost because the played busted (without cards) and shows the hand history clearly showing 2 cards with 10 value combining for 20 points for the dealer.
Problem is, none of the 2 screenshots provided by the OP had the dealer having 20 points with 2 cards.
So there is the first error already.
Why are they even talking about wrong hands?

Razor, any explanation for that?

Honestly this is hilarious. I am lucky the bet amounts were not that high (only $160 total) but imagine doing few k bets and this happening to you, your money will just be gone without any proper support.
As much as I hate saying, if you want to gamble safely, go use Stake.

^ If you feel an unprofessional way because of improper support, just leave them and never come back.
They have bunch of complaint recently.