Scam Stake.com (solved)

[Doghelpeer]

What happened:: I played on the site casino stake and my withdrawal was limited.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=81292

Reference Link:
Amount Scammed: 541$ USDT
Payment Method: USDT
Proof of Payment: my deposit: https://imgur.com/a/I9Lklx5
                                                                   my withdraw https://imgur.com/a/yew6KXy
PM/Chat Logs: https://imgur.com/a/jlFuteb
Additional Notes: Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.

[1714257394]

1714257394

[1714257394]

1714257394

[amy.snyd]

What website did you use? Stake.com? My cousin loves the casino and he uses stake .com    he has never had such an issue. i think you should be patient and try to get intouch with their requirements.

[logfiles]

But the section the support quoted; Prohibited uses is Section 14 and not section 4. Also under prohibited uses there are a number of them, so they didn't specify.

1. Did you use VPN to access or register your account?
2. Are you from a restricted jurisdiction?
3. Did you have multiple accounts on stake.com?

Read through their terms section 14 and try to figure out what terms you breached

Also, there are reports that Stake.com has been hacked a huge amount of funds, around $41M - https://twitter.com/watcherguru/status/1698722028197400752

if it's true, then it really so sad for them.

[Don Pedro Dinero]

I have tried to look at the stake.com ToS to see if they have wagering requirements but I can't access them because access to the site and everything related to it is blocked from where I am.

The thing is that with the time stake.com has been around and what the OP is counting on is that he has broken some of the ToS or at least they think so.

Stake.com has a few representatives on the forum. I guess one of them will eventually stop by and clarify something.

Also, there are reports that Stake.com has been hacked a huge amount of funds, around $41M - https://twitter.com/watcherguru/status/1698722028197400752

if it's true, then it really so sad for them.

Yes but they say user funds are safe.

[bitbollo]

last message sent by stake.com (4th September) was claiming that a review of your documents was just started.
Why open immediately a topic claiming they are a scammer?
It's like you pay for a service and immediately you claim they are a scammer! It's a kind of non-sense...
At this point, if you have everything right on your account (I hope there is no radar bets and so on... ) I don't think they have any issue to pay this amount... So let's wait and update the topic once you get an answer by them!

[Fivestar4everMVP]

According to the email you received from stake in the screenshot you shared which I am also sharing below..



Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..

What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?

Kindly share, or better still, share the full screenshot of this email message .

[NotATether]

Also if you just deposit and withdraw after registering an account without placing enough bets then their compliance team might think this is money laundering and hold the account for verification. Hopefully, your passport or drivers license or whatever is accepted by the KYC provider who is providing the verification service.

[Doghelpeer]

According to the email you received from stake in the screenshot you shared which I am also sharing below..

https://talkimg.com/images/2023/09/05/mQifT.png

Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..

What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?

Kindly share, or better still, share the full screenshot of this email message .

https://imgur.com/a/0aR7pxC

I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.

[NotATether]

https://imgur.com/a/0aR7pxC

I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.

They think you are multi-accounting, so you need to follow the steps in the email to unlock your account (PS. photo ID just means the picture on your KYC document).

[Fivestar4everMVP]

According to the email you received from stake in the screenshot you shared which I am also sharing below..

https://talkimg.com/images/2023/09/05/mQifT.png

Stake said that your account was suspended due to the fact that they have reasons to believe that you violated or breached their terms of service, though this email message isnt displayed in full to get the rest part of the message, but then, with that one line, it is clear they(stake) believe you breached their terms of service ..

What exactly did the email state that its your offence ? Stake can not just all of a sudden suspend your account and ask you to go through all levels of verification, clearly you did something wrong and whatever you did should be contained in the email they sent you, what did the email state that you did wrong ?

Kindly share, or better still, share the full screenshot of this email message .

https://imgur.com/a/0aR7pxC

I do not know what this means, I have no experience in the field of gambling. But apart from these 3 bets and a couple of Dice games, I didn't do anything illegal.

Like NotATether have said, from the message in the email screenshot you posted, Stake thinks you are multi-accounting, Multi-accounting simply means operating multiple account on the same casino, this is something a lot of casinos take very seriously and what ever be the reason for this, i do not know exactly.

But now, I think the big question is, how or what exactly did you do that made the multi accounts system flag your account, something I think that could possibly cause such an issue is if you are using a free VPN to access your account, if you did this, then be rest assure this is what triggered the system to flag your account as free VPN often makes use of IP address that is also assigned to several other people, that is a shared IP address..

Now, the deed is already done, there is nothing you can do now other than to try as much as possible to pass the KYC verification which they already requested, passing the KYC is not so hard if you already have the requested documents.

Goodluck with this mate.

[holydarkness]

[...]Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.

Correction, you actually win one match according to the image below. And, if I may propose a possibility why they require you to submit SoW, it most likely because you deposited at 9.32 P.M. and immediately withdraw one hour later at 10.33 P.M. after one bet, it might trigger their AML/ATF policy.



A document of SoW can probably be annoying, but as everything is done in honest and good intention, I am sure this problem can be solved quickly.

[Doghelpeer]

https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.

[acroman08]

https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.

Have you explained to them your situation? After that, ask them what other documents they accept for proof of funds because As far as I know, utility bills aren't the only thing they accept for proof of funds(I assume they are asking for proof of funds, right?). You can check this link for the proof of funds that is acceptable to them, but I still suggest that you explain your situation first and then ask what other documents they accept for proof of funds.

[holydarkness]

https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.

Do they specifically asked on the other means of communication [perhaps email or a chat with their live support] that your details should be written on the utility bill instead of the name of the apartment owner? Because from the file you provided us, it seems they only asked for utility bill and the proof that it's paid for the last three months. I supplied us with the image of a translation into English, in case this requirement was specified on the part that's written in cyrillic [you can clarify if there is a mistranslation] and it's seems not the case here.

[Doghelpeer]

https://imgur.com/a/jF46MKd Is it ok to ask for a scrap bill? in Russia, an apartment is registered in the name of the owner of the apartment, and accordingly, the owner of the apartment is indicated in the utility bill, but my parents own the apartment, not me. They want my details to be included in the utility bill. That is, such a document does not physically exist that they require, that they want help.

Have you explained to them your situation? After that, ask them what other documents they accept for proof of funds because As far as I know, utility bills aren't the only thing they accept for proof of funds(I assume they are asking for proof of funds, right?). You can check this link for the proof of funds that is acceptable to them, but I still suggest that you explain your situation first and then ask what other documents they accept for proof of funds.

I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.

[holydarkness]

I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.

I'm glad you brought this matter about surname up, because I've been wondering about it ever since I read your case. I understand that the apartment is under your parents' name? And they're your biological/legal parents? Which means you shared the same surname as them? Would this still be a problem?

And by the way, I will really appreciate if you can answer my questions so I can get a better understanding of your real situation. And while we're at it, it'll be very nice if you can provide us the email screenshot of them refusing bank statement as a SoW.

[logfiles]

I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.

I don't think they will access the utility bill if it doesn't contain your name. It doesn't matter if the utility bill contains your parent's name. In this case, I think the most suitable document is the Bank Statement. Most services require a bank statement not older than 3 months. It should clearly contain your name and address and official stamps.

What was the reason they gave you when they rejected your bank statement on the first attempt?

[Doghelpeer]

I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.

I don't think they will access the utility bill if it doesn't contain your name. It doesn't matter if the utility bill contains your parent's name. In this case, I think the most suitable document is the Bank Statement. Most services require a bank statement not older than 3 months. It should clearly contain your name and address and official stamps.

What was the reason they gave you when they rejected your bank statement on the first attempt?

I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.

I'm glad you brought this matter about surname up, because I've been wondering about it ever since I read your case. I understand that the apartment is under your parents' name? And they're your biological/legal parents? Which means you shared the same surname as them? Would this still be a problem?

And by the way, I will really appreciate if you can answer my questions so I can get a better understanding of your real situation. And while we're at it, it'll be very nice if you can provide us the email screenshot of them refusing bank statement as a SoW.

Hello, it seems like they allowed me to send this instead of a utility bill. This is the second time they write this, I send them a file with the movement of funds on the account for the last 6 months in Cyrillic, and they refuse me and again ask for a utility bill, I wrote to them that I cannot provide a utility bill, and now for the second time they write to me about letter of recommendation from the bank. What does it mean? Do I understand correctly that this is a bank statement?  https://imgur.com/a/UVnAyiS
------
https://imgur.com/a/SjLGZ2G  At the same time, they answered me to upload a letter of recommendation from the bank, I uploaded it even before their message, and they are checking it, for some reason I am 100% sure that they will refuse.https://imgur.com/a/4o9v5aK I sent them this document. It contains my details, my address. and at the end of the document the bank's seal. This statement is made in the online banking application.
-----
The bank was also able to issue me such a document, which I also sent to the stake. but they don't accept it either for some reason. on the top right, my first name, last name, address. there is a seal and signature here, I do not know what they do not like that they do not accept these documents.
https://imgur.com/a/PR9GWsh

[Kirito89]

What happened:: I played on the site casino stake and my withdrawal was limited.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=81292

Reference Link:
Amount Scammed: 541$ USDT
Payment Method: USDT
Proof of Payment: my deposit: https://imgur.com/a/I9Lklx5
                                                                   my withdraw https://imgur.com/a/yew6KXy
PM/Chat Logs: https://imgur.com/a/jlFuteb
Additional Notes: Hello everyone, I was scammed by a stake and is not withdrawing my funds. the fact is that I watched a casino streamer and decided to register there, this is my first experience in the field of gambling. I made 3 bets on American football, ended up with a loss, lost everything, made a deposit of $ 450 and they limited me literally all actions, I can’t bet, withdraw and replenish my account, they asked me to go through all levels of verification, as well as they are silent and do not say anything, I show this for general viewing because they do not give the user's money. because I didn't win anything, I only lost. I made deposits for 1310 dollars, withdrew 460 dollars, my current balance is 450 dollars, that is, I only lost, without winning, they just steal other people's money.

Hey OP, can you show me a screenshot of the American Football bets you've placed?

[holydarkness]

I'll try to reach Stake's representative, let's hope he has a better insight for this matter or can escalate your issues to be solved faster. Meanwhile I'm quoting your post with the images reuploaded through talkimg for visibility

Hello, it seems like they allowed me to send this instead of a utility bill. This is the second time they write this, I send them a file with the movement of funds on the account for the last 6 months in Cyrillic, and they refuse me and again ask for a utility bill, I wrote to them that I cannot provide a utility bill, and now for the second time they write to me about letter of recommendation from the bank. What does it mean? Do I understand correctly that this is a bank statement?


https://imgur.com/a/UVnAyiS
------


https://imgur.com/a/SjLGZ2G
At the same time, they answered me to upload a letter of recommendation from the bank, I uploaded it even before their message, and they are checking it, for some reason I am 100% sure that they will refuse.


https://imgur.com/a/4o9v5aK

I sent them this document. It contains my details, my address. and at the end of the document the bank's seal. This statement is made in the online banking application.
-----
The bank was also able to issue me such a document, which I also sent to the stake. but they don't accept it either for some reason. on the top right, my first name, last name, address. there is a seal and signature here, I do not know what they do not like that they do not accept these documents.


https://imgur.com/a/PR9GWsh