Scam Stake.com (solved)

[Doghelpeer]

https://imgur.com/a/eKGpeEg  This is some kind of nonsense, nightmare and cringe. I don’t understand what they want at all, I sent them a letter of recommendation from the bank, and they write that it is not original, please tell me what should I do with the scam steak?

[holydarkness]

https://imgur.com/a/eKGpeEg  This is some kind of nonsense, nightmare and cringe. I don’t understand what they want at all, I sent them a letter of recommendation from the bank, and they write that it is not original, please tell me what should I do with the scam steak?

If I may know further, did you send the whole file containing the said the letter of recommendation? Or is it just a page or two, screenshotted from your screen? This image below for instance,



is evidently a screenshot from your screen. Did you send them the exact same file as above? Or did you send them the original and whole document issued by the bank?

[Aanuoluwatofunmi]

OP should not worry himself on what is not here, he's the one refusing to comply with their request, when they demanded you of a document, then make sure that you presented with them the exact format requested, a casino like stake can't hold your asset down for nothing sake because you're not the only one using their platform on this forum, check at what you're doing which is not right and do the needful to get your request done and approved.

[holydarkness]

OP should not worry himself on what is not here, he's the one refusing to comply with their request, when they demanded you of a document, then make sure that you presented with them the exact format requested, a casino like stake can't hold your asset down for nothing sake because you're not the only one using their platform on this forum, check at what you're doing which is not right and do the needful to get your request done and approved.

Umm... I actually wanted to give OP a benefits of doubt. So far he showed that he gave his best to provide what's asked. It seems to me he just doesn't understand what to upload instead of refusing to comply with the request. To be fair, the format accepted by Stake for the said file above are .pdf, .jpg, and .png. Thus, if OP indeed uploaded a screenshot [as I show on the image above as well as inquire the confirmation to OP], he could probably just misunderstood the exact requirement. After all, a screenshot is also a .jpg or .png, which an "acceptable" format according to the instruction.

[Doghelpeer]

OP should not worry himself on what is not here, he's the one refusing to comply with their request, when they demanded you of a document, then make sure that you presented with them the exact format requested, a casino like stake can't hold your asset down for nothing sake because you're not the only one using their platform on this forum, check at what you're doing which is not right and do the needful to get your request done and approved.

Umm... I actually wanted to give OP a benefits of doubt. So far he showed that he gave his best to provide what's asked. It seems to me he just doesn't understand what to upload instead of refusing to comply with the request. To be fair, the format accepted by Stake for the said file above are .pdf, .jpg, and .png. Thus, if OP indeed uploaded a screenshot [as I show on the image above as well as inquire the confirmation to OP], he could probably just misunderstood the exact requirement. After all, a screenshot is also a .jpg or .png, which an "acceptable" format according to the instruction.

I upload original documents, not screenshots. They refuse me the documents that are required of me

[holydarkness]

I upload original documents, not screenshots. They refuse me the documents that are required of me

A pdf? On this case, are you allowed to re-upload the document or were the process is currently locked for you? If you can reupload them, do you mind retrying? Probably they made a mistake and your document will be accepted this time.

[Kirito89]

Would like to shed some light here on KYC matters. Stake, or any other casino that requires KYC procedures, are not handling or reviewing the KYC procedure/documentation themselves, you need to have an authorized! 3d party service to handle those, for example on Duckdice we use a KYC service that other top businesses like Binance use for example.

So in your case OP, it's not really a situation where Stake isn't cooperating with you, it's a situation where it seems you're not able to meet the KYC provider's requirements, which technically are not that complicated.

[Saint-loup]

Would like to shed some light here on KYC matters. Stake, or any other casino that requires KYC procedures, are not handling or reviewing the KYC procedure/documentation themselves, you need to have an authorized! 3d party service to handle those, for example on Duckdice we use a KYC service that other top businesses like Binance use for example.

So in your case OP, it's not really a situation where Stake isn't cooperating with you, it's a situation where it seems you're not able to meet the KYC provider's requirements, which technically are not that complicated.

Please don't joke dude, it's not funny. We are not talking about a random KYC required to open an account, we are talking about funds locked without warning by a platform and an endless KYC procedure imposed on the customer in order to be able to get back his own funds.
Doing such a thing is serious, and has legal consequences, if they've decided to use a 3rd party service for that, it's up to them to ensure that they are competent and professional. OP has opened this thread since 3 weeks now, with an explicit and serious title, in the Scam Accusations section of a forum where the platform is running a large signature campaign, so I wonder how they could not be aware of his case even if they are using a 3rd party service as you assume they do. In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.

[Doghelpeer]

https://imgur.com/a/l8pB3hW  1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock.

[holydarkness]

[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.

It's actually there, on Anti-Money Laundering clause,

https://imgur.com/a/l8pB3hW  1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock.

Does your bank issue print-out statements? If they do, is it possible to request one? As inconvenient as it is, to have a print out version while everything is digitalized nowadays, it's probably what they asked for. As Kirito90 said, KYC are done by a third party, and probably these digital documents you provided are not satisfactory to that third party's standard or [I am wildly guessing with this next statement] already marked as a "bad" document, so no matter how many times you submit them, they'll get rejected.

[Doghelpeer]

[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.

It's actually there, on Anti-Money Laundering clause,

https://talkimg.com/images/2023/10/18/RBXIW.jpeg

https://imgur.com/a/l8pB3hW  1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock.

Does your bank issue print-out statements? If they do, is it possible to request one? As inconvenient as it is, to have a print out version while everything is digitalized nowadays, it's probably what they asked for. As Kirito90 said, KYC are done by a third party, and probably these digital documents you provided are not satisfactory to that third party's standard or [I am wildly guessing with this next statement] already marked as a "bad" document, so no matter how many times you submit them, they'll get rejected.

I don’t understand why they refuse, they ask for proof of income, I provide them with documents about my loan, and they refuse me this. It is very strange.

[holydarkness]

I don’t understand why they refuse, they ask for proof of income, I provide them with documents about my loan, and they refuse me this. It is very strange.

We don't know that for sure, it was just my wild guess, that your previous document were marked as bad. With their silence, there's not much we can do other than guessing, and I think it won't hurt trying. Banks are more than happy [at least from where I come from] to issue one. And if it didn't work... well, at least we tried. I think that's better than waiting for the unknown and do nothing.

[Saint-loup]

[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.

It's actually there, on Anti-Money Laundering clause,




[...]

Of course, they've an Anti-Money Laundering clause like any exchange or custodial platform, but except scams we have never seen an exchange or another crypto plantform asking such highly private and confidential documents for such small amounts. Honest and professional exchanges don't even require proofs of address to withdraw dozens of thousands USD in cryptos daily. ID documents like passports are international proofs of identity recognized by all countries and by international laws, if they are not fake they have no reason to ask other documents, they are not an authority, just a business. If they suspect money laundering they are not entitled to keep the funds for themselves, otherwise it would be a theft, they should signal it to authorities and hand over the case to them.

[holydarkness]

[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.

It's actually there, on Anti-Money Laundering clause,

Of course, they've an Anti-Money Laundering clause like any exchange or custodial platform, but except scams we have never seen an exchange or another crypto plantform asking such highly private and confidential documents for such small amounts. Honest and professional exchanges don't even require proof of address to withdraw dozens of thousands USD in cryptos daily. ID documents like passports are international proofs of identity recognized by all countries and by international laws, if they are not fake they have no reason to ask other documents, they are not an authority, just a business. If they suspect money laundering they are not entitled to keep the funds for themselves, otherwise it would be a theft, they should signal it to authorities and hand over the case to them.

You do aware that what I do here is simply pointing out that your statement, that the documents they requested don't appear anywhere on the ToS agreed by the customer, is not correct?

Whether they have the right to do it or not, I'll say I'm not an expert on this, but the customers kinda agreed to it. If I remember correctly, there are cases in the past where other platforms who also require SoW from their customers. As for why they asked such high level of KYC for small amount, I've give my assumption here. Sadly, with Stake's representative being absent from this thread, best we can do is assume.

[Sexylizzy2813]

Stake, a scam?
OP I don't think so, maybe you're having some issues that you need to complete concerning your withdrawal. And we sometimes forget the all these casino or should I say gambling sites are being run by humans like us too and we the users have to encounter some challenges, it takes time to solve some these issues. Is not whenever we have a little problem about withdrawal and all that we just tag them as scammers.
There's this gambling site in my country, it too my brother almost a week to get his fund back, like your case of withdrawal it took long, so to me I'd say provide the needful and wait rather than concluding that they're scammers or they've scammered you, be patient OP something must be done to help get your funds

[Saint-loup]

You do aware that what I do here is simply pointing out that your statement, that the documents they requested don't appear anywhere on the ToS agreed by the customer, is not correct?

Whether they have the right to do it or not, I'll say I'm not an expert on this, but the customers kinda agreed to it. If I remember correctly, there are cases in the past where other platforms who also require SoW from their customers. As for why they asked such high level of KYC for small amount, I've give my assumption here. Sadly, with Stake's representative being absent from this thread, best we can do is assume.

Ok dude, I better understand what you mean now. But weirdly we've seen several other cases of customers from this casino being required such endless KYC procedures without having made any quick deposits and withdrawals. And fortunately we've never heard of exchanges or custodial services doing such things to their customers, how could we use exchanges if we were unable to safely deposit and withdraw our funds when we want?
Look what a random honest and professional service do when it suspects someone of AML, it just sends a mail like that along with the remaining funds, closes the account and that's all.

[...]

[holydarkness]

Ok dude, I better understand what you mean now. But weirdly we've seen several other cases of customers from this casino being required such endless KYC procedures without having made any quick deposits and withdrawals. And fortunately we've never heard of exchanges or custodial services doing such things to their customers, how could we use exchanges if we were unable to safely deposit and withdraw our funds when we want?
Look what a random honest and professional service do when it suspects someone of AML, it just sends a mail like that along with the remaining funds, closes the account and that's all.

I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.

[Saint-loup]

I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.

How they could be unaware of it with the amount of threads talking about this issue here, while they conduct a massive signature campaign and read the posts of their participants in order to assess them? In addition one representative recently said he was monitoring all complaining threads created here and sending them to the dedicated teams. People also complained about similar issues on Ask Gamblers, Casino Guru and Trustpilot. If the third party they pay to manage KYC procedures don't do a good job, they should tell them to change their way of working or they should look for another one if they are not able to handle that on their own. Nonetheless it doesn't prevent them to at least explain to their customers why they are asking all those private documents in order to withdraw their funds, CMIIW but OP didn't tell they mentioned an AML issue.

[holydarkness]

I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.

How they could be unaware of it with the amount of threads talking about this issue here, while they conduct a massive signature campaign and read the posts of their participants in order to assess them? In addition one representative recently said he was monitoring all complaining threads created here and sending them to the dedicated teams.

Sadly, I can't answer that, how they're... oblivious to the issues here and never attended to any of the threads raised against them. Stake's representatives usually never respond to my invitation, so I never know if they got and read my PM or it was lost in between other PMs that arrived in their inboxes.

As for the representative, I believe you're talking about Symphonized? I believe he's aware of this thread, I PMed him and he replied [one of the few, if not only, that ever responded to my PM], assuring me that every scam accusation is sent to the team and OP needs to wait.

[Doghelpeer]

https://talkimg.com/images/2023/10/24/TFI3W.png
https://talkimg.com/images/2023/10/24/TFsBJ.png

I passed verification, but I was also not allowed to withdraw funds, I wrote to them by email as they asked, but this is very strange for such a large casino