I passed verification, but I was also not allowed to withdraw funds, I wrote to them by email as they asked, but this is very strange for such a large casino
I agree with you, it's at least very unprofessional, the customer support agents should be able to send themselves this type of request to the dedicated team and not ask the customer to write another email again. They've asked you to complete a top level KYC, requiring highly private and critical documents, without explanations expect a vague suspicion of "ToS breach", and you still need to "send an email" to ask what's going on with your funds.
