Zero communication skills then should be branded a fatal flaw. There need to be room for improvements on that otherwise, they will definitely see unsatisfied customers leaving.
They don't have direct customers, so I don't see who is leaving. They are just affiliates where people go to get link to where they want and the service might also pay to get listed. They earn from referral and other means.
The same team which appears to be inactive here is active on their platform adding new exchanges to their list, went to check if the reported scammed exchange has been removed and I notice eagle swap that's also facing allegations of an $80k swap freeze have also joined their list of instant No KYC exchange.
